Krispy Kreme UK Ltd Omdömen 

Really disappointing experience tonight at the Trafford Krispy Kreme drive-thru.

After waiting in a long Saturday evening drive-thru queue, we finally reached the window only to be told they had completely run out of Original Glazed doughnuts – the one product people visit Krispy Kreme for.

To make matters worse, there was no apology from the staff, and several managers wearing hats appeared to be standing around rather than helping or managing the situation. The store also had very few doughnuts left overall.

If you’ve sold out of your flagship product, especially on a busy Saturday night, why keep the drive-thru open without any warning? A simple sign at the entrance or someone advising customers before they queued would have saved everyone a lot of wasted time and frustration.

Poor stock planning, poor communication, and poor customer service. A very disappointing visit.

Great donut, love all the promotional ones that change.

Excellent customer service from Krispy Kreme. Although I had an issue with a box of doughnuts I purchased, my complaint was handled promptly and professionally. A special thank you to Angela for her helpful, friendly, and efficient support. It’s great to see a company that values its customers and stands behind its products.

Great communication throughout my enquiry and done right and handled like a professional!

Amazing customer service from Eloise , huge thanks for getting back to me so quickly after I made a mistake & sorting things out for me. Leaving me stress free & happy , Really grateful thank you x

I am writing this for the customer service I have received from Angela, who has been extremely supportive this week.
I had ordered a fundraising order of 11 boxes to collect at Gunwharf Quays for an event I was running and when I got there to collect at 10am, no one showed. I was there for an hour and a half and no one had contacted me to say there was a delay or if anyone would show up. Not even the operations manager of Gunwharf could get hold of anyone from Krispy Kreme. I ended up calling the company where Angela immediately acted to see what was going on, only that the area manager was not contactable and that there was a delay.

As a result of this I was late into work to complete preparation for my event.
Angela followed up with me after and sent me an email to ensure I had everything I needed. Definitely lovely and very patient and understanding during my frustration.

I informed them that I also had a bigger order a few days later only to be told, less than 24 hours to collection that they were going to try and cancel the order as they weren't sure if anyone could show at the shop to give me my order.

Thank you so much to Rebecca ( customer care advisor) you have truly made my dreams come true and you are amazing and AMAZING at your job! Thanks for listening and caring! We LOVE Krispy Kreme AND REBECCA the queen of customer care!

Amazing customer service! Rebecca was so helpful and sorted out my order seamlessly

Rebecca from Customer Service helped solve my problem. She was friendly, helpful and responded quickly and solved my problem with the app too. Great service!

Customer service lady called Rebecca one of the worst customer ever .. I did complain about the issue she just ignored me. She should not be allowed to work customer service, not nice person

Copy of the complaint

On Saturday, 6 June, at approximately 12:00 pm, my family of five and I visited the store intending to purchase some doughnuts. Upon arrival, we joined a queue and waited to be served. While waiting, several members of staff walked past us without acknowledging our presence or offering any assistance, despite there being a queue of customers.

When a member of staff finally approached the queue, she spoke directly to the customers behind us, completely ignoring us. I politely pointed out that it was our turn to be served, but she responded in a very rude manner, telling me to move away. She then pushed me backwards, which left me shocked and extremely upset. I find it unacceptable that a member of staff would physically push a customer.

As a result of this experience, we chose not to place an order and left the store. I understand that the store may have been busy, but this does not excuse such poor customer service and inappropriate behaviour.

My family of 6 person and I were very disappointed by the way we were treated. What should have been an enjoyable visit was completely ruined by the actions of your staff member.

I would appreciate it if you could investigate this matter and let me know what action will be taken.

I look forward to hearing from you.

Kind regards,

Michelle

Amazing I’ve always had the best service ordering online and recently I needed to amend my delivery date I emailed and within a few hours the delivery date was amended and sorted for me so amazing customer service from Rebecca thank you so much

Rebecca was great made the issue simple to resolve in the situation. Thankyou

Good efficient customer service just like it should be.
I had an issue with the shipping address.
My issue was dealt with and rectified promptly by Angela before the order was to be sent out, with an email to let me know as well as a new confirmation email being sent out so the communication was brilliant too.

Had an issue with an order but Rebecca got in touch with me and sorted it straight away top customer service .

Had issue with a box code not working, Angela at Krispy Kreme customer services was very helpful and resolved the issue quickly and points were added to the account promptly.

Your donuts are absolutely awful. They are too sweet. Clearly you have decided to feed the fatty western world epidemic for those idiots that aren't smart enough to understand what quality tastes like. When I say your donuts are terrible, I really mean it. I wouldn't feed them to a dog.

Amazing Customer service from Eloise. Everything you might expect from a business but rarely get. Eloise talked me through the whole process to completion, making my life so easy :-)

Angela sorted my delivery out and responded both quickly and politely ..

It’s class!!!

Ordered the choose your own dozen, which included 4 x Original Glazed doughnuts, however what has turned up is 4 x Caramel ring doughnuts and not the Original Glazed I ordered. I have used the online chatbot to advise customer services and am waiting their response.

Rebecca in customer service was fantastic in organising such a large order.