Kelly Group Omdömen 924

Recently had EE Broadband fitted.
The installation was great however linking it to my devices was very difficult and frustrating.
I’m pleased to say the service the installation engineer, Dave (sorry I didn’t ask his Surname),was fantastic, he went above and beyond what was expected.
He gave me his phone number and even followed up the original visit on his day off
He deserves a Medal !!

Antonio came out today to change my broadband from part fibre to full fibre. He arrived at the specified time slot and went above and beyond to allay my fears and also to find out where my cable link had been placed as it was not where it should have been...thanks to the inefficiency of Openreach. He did an excellent job and is a very kind and caring young man to his customers. Thank you Antonio.

Obviously cant plan anything, decided to dig uo a road outside of Sizewell B power station during its shutdown. So thats 1000 people inconvenienced when if they'd have done it any other time of the year there would be hardly anyone effected.

Ilker was extremely persistent and managed to fix the issue, grateful for his service.

I was supposed to get my broadband installed today between 1-6pm, and no one has turned up or attempted to contact me, despite all the texts from yesterday saying it will be done today. Took the day off for this to be home and the lack of communication has made this a complete waste of time.

I would like to thank the engineer Ilker Menekse who helped us with our new router installation. After only 24 hours, we lost our internet connection and unfortunately the issue could not be resolved over the phone.

The engineer came the very next day, even at the end of his working hours because I was not at home earlier, and he stayed longer until the problem was completely fixed. His patience, professionalism, and dedication were truly appreciated.

Excellent customer service and a great example of going above and beyond for customers. Thank you again!

The engineer ilker was friendly and thoroughly checking everything and explained clearly to me what the issue was after solving it. Thank you.

Ilker did a brilliant efficient job and would highly recommend him.

I’d like to give some positive feedback about the broadband installation engineer who attended my property. I know he was from Kelly’s, although I’m sorry I’ve forgotten his name. He did identify himself on arrival.

He was a lovely guy — very polite, professional, and courteous throughout. He called me around half an hour before arriving, which I really appreciated.

Once here, he clearly knew exactly what he was doing and worked very efficiently. He was clean and tidy while carrying out the installation, went outside to do work at the cabinet, then returned and got everything up and running without any issues.

Overall, a great experience and excellent service from someone who represented Kelly’s very well. Please pass on my thanks and appreciation to him, as he did a fantastic job. Good people doing good work deserve recognition.

The initial engineer arrived at 8:30am but unfortunately had forgotten his tools, so he had to return two hours later. Once back, he then struggled to locate the correct cable for the WiFi installation, which took around another hour. Later in the afternoon, a second engineer visited to assess the situation and was able to find the cable within minutes. He then arranged for another engineer to come later that day.

Ilker Menekse arrived afterwards and provided outstanding service. He worked tirelessly to get the wireless router installed, despite there being no existing socket. He was extremely polite, kept me informed throughout the process, explained everything clearly, and managed to complete the installation in around two hours.

While the morning experience was frustrating and ended up taking up most of my working day, the excellent service from Ilker completely turned things around. Overall, I’m very happy with the final result and greatly appreciate his professionalism and hard work.

Our WiFi went down on Weds and it was established straight away that the problem was outside, EE told us on Fri afternoon that Open reach would attend on Monday which was disappointing. Then open reach engineer Ilker Menekse phoned at 5.15pm and reassured us he would be with us in 5mins and that he would sort everything. Clearly very experienced, he was polite, efficient and uber professional. We are so grateful that he got to us on a Friday afternoon when lots of people would be finishing work. Thank you Ilker!!

The Engineer named Ilker was brilliant - professional, punctual, polite and friendly. The BT wifi line was working at about 2% and Ilker had to investigate wiring on 3 floors and outside to find out why. He did this thoroughly, explaining as he went, found the problem and solved it. All's now working well. It was also cheering to feel that not only was he very good at his job, but he also enjoyed the work. Thoroughly recommend.

Excellent engineer kept me informed throughout the repair very knowledgeable and polite.
Well done and Thank you Ilker

Sakaria is Brilliant. He looked after us very well at Church Lane Dental Walsall! Best Engineer for BT we have ever had. Keep up the great work Sakaria!

Ilker was fantastic - very attentive and explained everything as he was going. Went above and beyond, truly. Highly recommend!

Ilke was amazing - he helped set up wifi connection in minutes!

Ali and suman have today been and fitted my new broadband very polite .
Explained all that they were going to do.
All work completed tidely.
Credit to the company

Failed installation for the second time as CityFibre / Kelly Communications is not prepared to move the surface box 1/2 inches in order for the engineer to be able to re-connect our fibre line due to previous damage. Once again left with no broadband to the home and working a hybrid role is not incredibly challenging. No date given to the repair.

Efficient, friendly, courteous, intelligent installation of fibre connection by Bradley and his colleague. Clearly very experienced. Better than Openreach imho.