JUSTPOLES- Curtain poles and Curtain Tracks Omdömen 

435
•
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I cannot give anything other than 5 stars to this company. I went to Just Sew wanting a particular fabric for lounge curtains and a second fabric for cushions. I was informed that the earliest dat... Se mer

Betygsatt 5 av 5 stjärnor

Great choice of poles. Great price. I ordered 3 poles in various sizes and a certain brand. A day or so later I received a phone call from the company explaining the ones I had ordered wouldn’t... Se mer

Betygsatt 5 av 5 stjärnor

Initially overwhelmed with the choice of fabrics, Abby patiently guided me through all options and even allowed me to take fabrics home. Andrew came to measure up and explained fitting options. La... Se mer

Betygsatt 1 av 5 stjärnor

Bought a regular pole and bay pole. Regular pole was fine, bay pole did not function as described. Just Poles wouldn’t accept a return and persisted to email why it was our fault it didn’t work to jus... Se mer

Företaget har svarat

Företagsinformation

  1. Inredningsarkitekt

Skrivet av företaget

Just Poles are a UK based curtain pole and curtain track specialist. Our website is the UK`s largest online retailer of quality curtain poles and curtain tracks. We also manufacture bespoke curtains and soft furnishings. Our retail shop is based in the North East and offers the largest selection of top quality brand names such as Silent Gliss, Galleria, Alison Davies, Resina Design, Advent Designs, Byron and Byron, Lawson Johnston, Regency, Jones, Hallis Hudson, Rolls, Opus Studios, Speedy, Swish, Kestrel, Charles Rowley, Museum, Walcot House and many more. We also have a fantastic range of Tiebacks and trimmings to choose from. Visit our retail shop to see for yourself, a Huge display of curtain poles and curtain tracks. View Our Latest Collections Here. Browse by category, Manufacturer or if you are looking for a particular pole or track use our Search Feature. If you can`t find what you are looking for or need a little bit of advice please Contact us and one of our fully trained staff will be happy to help.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

435 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 50 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(435)

10 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Outstanding service!

With a simple request for some help to choose the right Curtain Tracking for our new rooms, the advice and service I received was truly outstanding!
Courteous, concise and cheerful advice I received from Lauren Brewis from beginning to end, e-mailed details always as promised helped me to decide on exactly what was needed - Thank you! John Melling

25 maj 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Curtain pulls

Ordered 8 curtain pulls to bring home to Fuerteventura. They arrived when they said they would, very fast & efficient service. Would definitely use again

18 maj 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

long curtain poles

We couldn’t get long enough poles locally so went online. Found Just Poles and placed an order. The poles and fittings arrived VERY quickly and are superb quality. We are very pleased with them.

16 maj 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

It's not often that I give reviews but…

It's not often that I give reviews but felt that this company deserves a good mention. From speaking to a friendly experienced person (which was a nice change) to getting my order which was delivered a lot earlier than expected. I can only say thank you to "Just Poles" and I would not hesitate to order from them again.

16 maj 2018
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

I guess the name should be a warning

I guess the name should be a warning - Just Poles - and almost 8 weeks later, that's all I have received. Just a pole. No finials, no fixings. There have been several phone calls and 1 apologetic email, citing delays at the Carrier Depot. There have been promises of getting back to me. Some have been honoured, others haven't. I can believe the problem lies with the carrier, who seem to have lost the parts, but that was over a month ago. Meanwhile, there's not a lot I can do with just a pole.

27 april 2018
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Be very careful

26 March I ordered 3 x Elementi Kew curtain pole brackets for 2 reasons: firstly the specification "bracket projection from wall to front of bracket = 75mm", and secondly their 3 to 5 day general delivery commitment,
5 days later no delivery. After 3 attempts to phone them (I was always told I was number 1 in the queue but the call was never answered) and a failed email I managed to get through. I was told that this order had to come from Denmark and would take another 10 days. Apparently, I should have been informed of this delay but that notification had failed – a fault of the IT department.
After a frustrating wait, the goods arrived on 12th April. When I measured them they were 92mm – far too big for me to use, in other words useless. I called and complained, I had to send a photograph of the brackets after which it was accepted that the website specification was wrong – a fault of the IT department.
I am now 3 weeks behind schedule and have to start looking for the brackets again. Someone in the IT department should be moved on, certainly I shall never return to this company.

13 april 2018
Omdöme utan inbjudan
Logotyp för JUSTPOLES- Curtain poles and Curtain Tracks

Svar från JUSTPOLES- Curtain poles and Curtain Tracks

Hello Mr Wigfield
Sorry that the service and products were not to your expectation, and can we answer the concerns you have
.
The projection of the bracket was inputted onto the website, was incorrect, the projection of 75mm would be to the center of the pole.This is the normal way we would give dimensions, and should have been double checked before going live, and we do apologize.

The Elementi range are all 10-14 working days, all of the main pages on the website show this, but on a product level this bold text is not seen, and this could cause confusion against our 3-5 working days turn around.

We do have 3 voicemails left by yourself, and these were left after 3 working days.

Voicemail 1- 14:57 Hrs on 30-3-18 , This was Good Friday and a Bank holiday so we were closed

Voicemail 2- 17:28 Hrs on 30-3-18 , This was Good Friday and a Bank holiday so we were closed, also this is out of normal business hours.

Voicemail 3- 12:30 Hrs on 31-3-18 , This was the following Saturday, and we were closed for the Bank Holiday Weekend.

The goods were delivered by Express courier on 12th April, this would be the 11th working day, the delivery was upgraded to this from the small delivery you selected, as this can take 2-3 days after dispatch.

We appreciate your comments and we will be looking into the layout of the website, and the information on the products.
We have also been informed that a full refund has been offered, and the goods are being returned back to us via one of our couriers.

Regards
Justpoles Customer Services.

Betygsatt 5 av 5 stjärnor

Excellent Range of Material

Excellent Range of Material. Informative website.

7 april 2018
Omdöme utan inbjudan
Logotyp för JUSTPOLES- Curtain poles and Curtain Tracks

Svar från JUSTPOLES- Curtain poles and Curtain Tracks

Hello Christina
Thank you for the review, we constantly try to increase the website with quality products, and its nice to hear that customers like what they see.
Kind regards
Just Poles customer services.

Betygsatt 5 av 5 stjärnor

Excellent products and service

We would just like to thank you for the provision of our curtain pole.

The pole is spot on and is just what we wanted. We know that in view of the circumstances it was difficult to fit but we feel that you have fitted it perfectly. You indicated that there might be an issue with curtain length and to be honest there isn’t give or take a couple of millimetres, you would not spot the difference if you did not know.

We have experienced great customer service from our first visit to your shop to fitting. We are delighted with the outcome. Thank you very much.

16 mars 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Trustworthy Site

Goods were well made and the cutting service they offered for Roman Blinds was fast and accurate. The website was easy to use and gave me all the info I needed to make the purchase. Delivery was speedy and I would fully recommend the site.

15 mars 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent Quality poles

Excellent quality poles and tie backs, customer service also excellent. I placed quite a large order and the delivery as promised was next day.
I will happily use Just Poles again and recommend them
Christina Barlow

10 mars 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant service

Brilliant service - website was easy to use, was kept informed of progress of delivery and it arrived before expected. Can't fault it and definitely would use again GREAT.

8 mars 2018
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Happy with the end result...

I did experience a few quality related issues with my purchase but these were addressed quickly and resolved to a satisfactory conclusion. For that I say thank you very much for your help at Just Poles.

7 mars 2018
Omdöme utan inbjudan
Logotyp för JUSTPOLES- Curtain poles and Curtain Tracks

Svar från JUSTPOLES- Curtain poles and Curtain Tracks

Hello Ian, Thank you for the review and the feedback on the service. From time to time we may have some delivery or product problems, and we do try to resolve these as quick as possible. Thanks you for your patience and assistance.
Regards
Just Poles Customer Service team.

Betygsatt 5 av 5 stjärnor

Fantastic range of curtain poles

I bought a 4 metre long Renaissance Contemporary curtain pole for our sitting room which has a very wide bay window. The pole and finials were lovely quality, exactly as described and exactly what I wanted and at a good price! It looks fabulous with our new decor and curtains, I'm very pleased with it. Just Poles has a huge range of lovely curtain poles on their website - the biggest choice I've found and with very clear and helpful descriptions and photos. Very easy to order and the staff were very helpful when I had a query. I'll definitely be back!

7 mars 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I would highly recommend JustPoles

I would highly recommend JustPoles. They offer a wide range of products that I couldn’t find on the high street. The service was excellent as my pole and fittings were delivered promptly and very well packaged. I was very satisfied with the quality of the pole and it matched the online image. It looks great in my room, too. I will definitely use them again.

7 mars 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Several orders now... Very happy!

We have used JUSTPOLES for a few orders now and we have been very happy with service and the products.
Over the last few years we have been replacing old curtain poles with the Galleria range from JUSTPOLES and we have been extremely happy with the quality of the range and the competitive prices too.
Prompt delivery and easy ordering. We will definitely use this company again. Very happy. Thank you.

6 mars 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent prompt service

Excellent prompt service. I had inadvertently failed to enter my address correctly and was contacted to confirm the details . Poles were posted out immediately.

Would certainly not hesitate to use company again.

6 mars 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Super Dooper!

I recently ordered a curtain pole through Just Poles and cannot recommend this company highly enough. They answered all my questions (of which there were many) and offered such kind advice.
The pole was delivered the day after ordering and was of such high quality that even the curtain fitter commented.
I am so happy and would order again from Just Poles in a heartbeat!

6 mars 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent Service

I ordered 2 long Swish Entwine curtain poles and some curtain draw rods to protect my curtains.
I am extremely happy with the quality of the items as well as the price as of course I did a price comparison before ordering!!!
The service was excellent and the delivery was at my specified request. I was informed when the items had been dispatched and when to expect them.
I will DEFINATELY be ordering from Just Poles again soon as I have jst move house and want to replace all my poles!!!

4 mars 2018
Omdöme utan inbjudan

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