Ordered on Monday evening, and the racquet arrived on Saturday with the stringing I selected. I contacted customer support on Friday to check the status, as I hadn’t heard anything from them. They pro... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Can’t fault the price. Unfortunately ordered last Friday evening with next day delivery. With stringing, expected it on the Tuesday or Wednesday at the latest. Had to chase and it came today (Friday... Se mer
Företaget har svarat
I purchased a Butterfly garden rollaway 5000 in grey. Spoke online to Gary who gave a good deal which included TT bats, balls n TT butterfly cover. Item arrived within 1 week but unfortunately got dam... Se mer
Företaget har svarat
The heel came off my previous squash shoes during a match…I found this company online at a competitive price and promptly ordered! The trainers turned up within a few days and I’m very pleased with b... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Just Rackets website and shop sells a large range of Squash Tennis Racketball Badminton Table Tennis rackets and sports equipment.
Kontaktuppgifter
Letchworth Tennis & Squash Club, SG6 3TB, Letchworth Garden City, Storbritannien
- +44 (0)1462 672 446
- sales@just-rackets.co.uk
- www.just-rackets.co.uk
4,6
Utmärkt
390 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 71 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Just Rackets
Hi Lee,
Thanks for the 5-star review! Great to hear you’re happy with your new racket — hope it serves you well on court!
Best regards,
Gary
Just Rackets Team
Fantastic
Fantastic and more than anything they are honest, didn’t have the racket I ordered so upgraded it to the next model up at the same price, you don’t see that anymore. Excellent
9 september 2025
Svar från Just Rackets
Hi John,
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with the service and the upgrade. We always do our best to look after our customers, so it’s great to know that honesty and care made a difference for you. Enjoy your new racket, and we look forward to helping you again in the future.
Best regards,
Gary & the Just Rackets Team
Excellent service
Excellent service! Received racket within 2 working days of ordering it
8 september 2025
Svar från Just Rackets
Hi Matty,
Thanks for the great review! We’re delighted to hear your racket arrived so quickly and that you’re happy with the service. Enjoy your new racket, and we hope to help you again soon.
Best regards,
Gary & the Just Rackets Team
Avoid
Lied about string telling me the pre string is what I asked for but in different color. He send me cheapest synthetic gut string.
4 september 2025
Svar från Just Rackets
Hi Prince,
Thank you for taking the time to update your review. I’m genuinely sorry for the frustration and disappointment caused by your recent order.
I want to apologise for the confusion around the string that was fitted to your racket. You were assured it matched what you requested, and it’s clear that this has not been your experience. That is not the standard of service we aim to provide, and I fully understand why this has left you feeling misled.
Please be assured there was no intention to supply an incorrect or inferior product. However, I accept that the outcome matters more than intent, and in this case we have let you down.
I would very much like the opportunity to put this right for you, whether that’s by restringing the racket with the correct string, offering a refund for the stringing, or another solution that you feel is fair. If you’re open to this, please reply directly and I will personally take care of it.
Once again, I’m sorry for the inconvenience and for the experience you’ve had. We appreciate your feedback and will be using it to ensure this does not happen again.
Kind regards,
Gary
Svar från Just Rackets
Hi there,
Thank you for the 5-star review! We’re really pleased you found our service helpful and friendly, and that you were happy with the price too. We appreciate your support and hope to serve you again soon.
Best regards,
Gary
Just Rackets Team
Excellent customer service
I ordered a racket from this site. The next day, Gary contacted me to say he had gone to the warehouse and seen the racket I ordered was out of stock. He offered me the option of a different colour or a refund. I chose the refund, and he refunded me immediately. Exemplary.
18 augusti 2025
Omdöme utan inbjudan
Svar från Just Rackets
Hi Charles,
Thank you very much for your 5-star review and kind words! I’m really glad we could get things sorted quickly for you. We always aim to offer honest, efficient service, so it’s great to know that was appreciated.
Best regards,
Gary
Just Rackets Team
Looked on the website
Looked on the website, found what i wanted at a great price. Spent a few more quid to get free delivery. Paid for it and it was delivered promptly.
11 augusti 2025
Svar från Just Rackets
Hi John,
Thank you for the 5-star review! Great to hear you found exactly what you wanted at a good price and that delivery was prompt. We really appreciate your support and hope to see you again soon.
Best regards,
Gary
Just Rackets Team
"Custom strings" were incorrect and damaged
I ordered a racket with this company because they were offering a "free string upgrade". However, after only two hours of play, I noticed significant fraying on the horizontal strings, which raises concerns about whether new strings were actually used. It was also clear that different types of strings had been used for the vertical and horizontal strings. And it wasn't clear whether either of these were the strings I ordered. The tension was also far higher than what I ordered.
I emailed the company directly about this one week ago but haven't had a response.
I wouldn't recommend using their stringing service.
4 augusti 2025
Svar från Just Rackets
Hi Isabel,
I’m sorry to hear about the strings in your racket. If you could send over your order number, I’ll be happy to check exactly which string you selected for the free offer and get this sorted for you.
Kind regards,
Gary
Delivery arrived within 5 days as…
Delivery arrived within 5 days as promised. Up to date advice on current delivery status.
Extensive choice on website with good deals.
11 augusti 2025
Svar från Just Rackets
Hi Nico,
Thank you for the 5-star review! We’re delighted to hear your order arrived on time and that you found our range and deals to your liking. We really appreciate your kind words and look forward to helping you again soon.
Best regards,
Gary
Just Rackets Team
Thank you for shopping!
Thank you for shopping. It was very easy to buy and I understood everything easily.
11 augusti 2025
Svar från Just Rackets
Hi Robert,
Thank you for your 5-star review! We’re really pleased to hear that you found the shopping experience easy and straightforward. We appreciate your feedback and look forward to serving you again soon.
Best regards,
Gary
Just Rackets Team
Fast delivery and exactly the racket my…
Fast delivery and exactly the racket my son needed. He has already taken it to play a game and loved it.
6 augusti 2025
Svar från Just Rackets
Hi John,
Thank you so much for the 5-star review! We’re delighted to hear your son is enjoying his new racket and that it arrived quickly. We really appreciate your feedback and hope he continues to have great matches with it!
Best regards,
Gary
Just Rackets Team
Ordered 2 of the wrong rackets
Ordered 2 of the wrong rackets. I used the what's app number to contact customer service and response was prompt and the order was cancelled. I believe this method may be new as I could see other complaining that communication was difficult. This certainly wasn't my experience! Gary then phoned me with great advice. I reordered a racket and received the order within 24 hours. I've ordered a few rackets from other places but Just rackets has been far superior to anywhere else! I would recommend the company!
24 juli 2025
Omdöme utan inbjudan
Svar från Just Rackets
Hi Callum,
Thank you so much for your fantastic 5-star review! We’re really pleased we could quickly resolve your order and help you find the right racket. It’s great to hear you found our WhatsApp service and advice helpful, and that your new racket arrived so quickly.
Your recommendation means a lot to us, and we look forward to helping you again in the future.
Best regards,
Gary & the Just Rackets Team 🎾
Svar från Just Rackets
Hi Molham,
Thank you for your 5-star review! We’re delighted to hear you found the purchase process easy and that your order arrived quickly. We really appreciate your feedback and look forward to serving you again soon.
Best regards,
Gary & the Just Rackets Team 🎾
Svar från Just Rackets
Hi Andrew,
Thank you for your 5-star review! We’re so pleased you found our service fast and hassle-free. We really appreciate your feedback and hope to see you again soon.
Best regards,
Gary & the Just Rackets Team 🎾
Svar från Just Rackets
Hi Colin,
Thank you for your 5-star review! We’re glad you found our stringing offer good value and that your order arrived quickly. Your feedback means a lot to us, and we look forward to helping you again soon.
Best regards,
Gary & the Just Rackets Team 🎾
2 rackets purchased
Bought a couple of rackets with a free specific string upgrade worth £35 each per racket.
Rackets came with cheap synthetic gut instead of the polyester string requested without prior warning. I would have accepted a £50 credit for the cost of restringing 2 rackets but instead had to send them back to be restrung. Not ideal.
Update on this following the response below. The string was not replaced with a like for like multifilament string it was replaced with the cheapest Head Synthetic Gut on the market.
Gary then refused to pay for the return shipping costs so instead I had to cancel my credit card payment and wait for a return postage label to be sent to me. DONT ORDER FROM THIS SCAMMER.
10 juli 2025
Svar från Just Rackets
Hi Danny
Thank you for your feedback – we’re genuinely sorry to hear about your experience.
Firstly, we apologise for the mix-up regarding the string selection. Our intention is always to deliver exactly what was promised, and we understand your frustration when the rackets arrived strung with a string type that didn’t match your expectations. This clearly fell short of our usual standards, and we regret any inconvenience caused.
We’d also like to clarify that at no point was there any intention to mislead you. Once the issue was brought to our attention, we offered a free re-string service to ensure you received the upgrade as advertised. We understand you would have preferred a credit to handle this locally, but unfortunately, that wasn’t an option available at the time.
We’re very sorry to hear that you felt forced to cancel your payment, and that the situation escalated to that point. Our team did arrange for a return label to be sent and covered the cost of re-stringing the rackets to rectify the situation. It’s disappointing that this left you feeling let down, as we always aim to resolve any issues in a fair and timely manner.
We truly value all our customers and are committed to learning from situations like this. Your feedback will help us improve our communication and service moving forward.
If you’re willing to give us another chance, we’d be happy to offer a goodwill gesture on your next purchase. Please feel free to reach out to us directly and we’ll do our best to make things right.
Kind regards,
Customer Support
JustRackets.com
Got my racket much quicker than…
Got my racket much quicker than expected. Delivered on Sat morning which was really handy.
Will keep the plastic on the handle so I can try it out and return if necessary which is great to know. It means I'm able to go for a quite different type of racket and try it.
I'm unlikely to return it but it's good to have that option.
I've not bought from these guys before but would definitely use them again. First class service.
11 juli 2025
Svar från Just Rackets
eply from the Just Rackets Team:
Thank you so much for the wonderful review, Mr McIntosh! We're really pleased to hear your racket arrived quicker than expected — and right on time for the weekend! It’s great to know that our returns policy gave you the confidence to try something a bit different. That flexibility is exactly what we aim to provide for players exploring new options.
We're delighted your first experience with us was a positive one, and we’d be thrilled to help you again in the future. Thanks again for choosing Just Rackets — and for your kind words about our service!
— The Just Rackets Team 🎾
good service,good communication
good service,good communication, offered a free stencil .. used DPD who are my preferred delivery courier (never ever EVRI )!.. said it would arrive Friday and it did.. will use them again
10 juli 2025
Svar från Just Rackets
Reply from the Just Rackets Team:
Thank you so much for your fantastic review! We're really pleased to hear you were happy with our service, communication, and the little extra touch of the free stencil. We're also glad to know DPD delivered on time – we know how important reliable delivery is, and it's great to hear they’re your preferred courier too!
Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon!
— The Just Rackets Team 🎾
Svar från Just Rackets
Trustpilot Review – 5 Stars ⭐⭐⭐⭐⭐
"Delivery was just on time. Great experience."
— Mr Marcelo Ullmann
Thank you, Mr Ullmann, for your fantastic 5-star review! We’re glad to hear your order arrived right on time and that you had a great experience with us. Reliable service and customer satisfaction are what we aim for every day. We look forward to serving you again soon!
Svar från Just Rackets
Trustpilot Review – 5 Stars ⭐⭐⭐⭐⭐
"Fast delivery and racket came with no issues. Kind regards, Just Rackets team."
— Lewis Wildridge
Thank you, Lewis, for the great 5-star feedback! We’re pleased to hear your racket arrived quickly and without any problems. It’s always our goal to ensure a smooth, hassle-free shopping experience. We appreciate your support and look forward to helping you again soon!
Kind regards, Just Rackets team."
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.