Julian Bowen Omdömen 

Outstanding customer service from Leanne Martin. I ordered a Julian Bowen dining table from Wilko and it arrived damaged. After 10 days of trying multiple communication channels with Wilko, I raised a PayPal dispute. Anway, long story short as this is a review about Julian Bowen, not Wilko. After 5 weeks of trying to arrange collection of the damaged table, disputes with PayPal and zero communication from Wilko and contacted Julian Bowen direct. I received a response almost immediately and spoke to a lovely advisor called Leanne Martin. In under 24 hours, my issue was resolved and she arranged with Wilko to process my refund. Although my purchase wasn't direct with Julian Bowen, they stepped in and resolved my issue. Anyone looking to purchase any Julian Bowen items, please purchase direct with them. Their customer service is amazing. Thank you so much Leanne, I really appreciate your help.

From sales, to support and everything inbetween. Julian Bowen is the only company I will be using to supply furniture for my students accommodations and serviced accommodation units. Victoria and Sharney are a credit to the organisation.

I ordered Julian Bowen dining chairs through another retailer, 2 of which had a minor issue. I had to contact Julian Bowen directly as the retailer I had bought from were very absent when dealing with the problem. Lianne and Chloe at Julian Bowen were instantly helpful, and between them resolved my issue in 24 hours. Exemplary service. Despite the problem, the chairs are lovely, and my wife is happy. Sincere thanks to Chloe and Lianne.

Ordered the Amsterdam Oak bed which unfortunately didn't come with the screws. Contacted Customer support who came back quick & have sent the missing kit by DHL.
The bed feels solid and well made and customer service has been excellent.

The aftercare has been amazing!!
Thank you for your quick response and your kindness

I had a concern about my table . chloe was very efficient and attentive. Advised me what to do . Thanks to her amazon sorted my concern.
The table is amazing The quality is superb . .Best price on the high street

Zoltan and Ewan delivered and built my furniture for me. They were extremely helpful and aware it was a brand new house so were very careful.
Amazing Service, thank you.

i recently emailed Julian Bowen regarding a part that i had broken whilst taking down my sons bed as we were moving, he was devastated as he loves buses, and thought that i was going to have to throw his bed away. Julian Bowen were very sympathetic and promptly sent me out the part that i had broken,for a small charge.
My son was overjoyed, and the part came within 3 days. I couldn't recommend them highly enough, thank you very much.

Really helpful and very prompt customer service. The product is also really good - would thoroughly recommend this company.

From initial contact to resolution was so easy. Helen was extremely helpful confirming every detail and insuring I had the correct fixings to rebuild my bed.
Such a simple process with Excellent customer service a stressless experience
Highly recommend to anyone needing help with a Julian Bowman product

Excellent service .Leanne is super efficient. Wish everyone was as good as her thank you Leanne. We’ll done benna (Ireland)

Purchased the Julian Bowen Padstow wardrobes in oak from Amazon. Got both the wardrobes pretty much built when I realised the hinges sent with both wardrobes were not going to fit. I contacted Julian Bowen customer services and dealt with a lovely lady called Leanne Martin. She was very very helpful and understanding to my issue and has now arranged for me to receive the correct hinges so I can get my wardrobes built. Thank you so much!!

Outstanding customer service! Thank you, Chris, you went above and beyond my expectations.

Excellent - couldn't be better.

Leanne in customer services was outstanding in helping me with my order. She was friendly, very efficient and helpful. Thank you Leanne.

A very quick reply from Stacey.
Could not believe how easy to order spare parts.
Thanks

Chantelle was efficient, friendly and quickly sorted delivery. Great service

I recently ordered a bed through Amazon, and unfortunately, part of the order was missing due to an Amazon carrier.

After speaking with Julian Bowen aftersales team member Stacey she was very helpful and quickly resolved my problem.

I wanted to express my sincere gratitude to Stacey from customer support (Aftersales), who handled the situation with exceptional care.

Stacey listened attentively, understood my circumstances, and promptly arranged for the missing box to be replaced free of charge. Thanks to her swift and thoughtful assistance, my 5-year-old son will soon have his new bed, and we're incredibly grateful for her help.

Her professionalism and kindness truly made a difference in resolving the issue, and I couldn't be happier with the outcome.

Thank you!!!

Chloe in Customer Support - Many thanks for answering the phone immediately on Tuesday, your knowledgeable response, your prompt reply to my email, your ability to provide the parts and your willingness to do this free of charge!

It is such a pity more companies don't provide such good customer service any more - it really stands out!

This was followed by Louise in the same department providing friendly, knowledgeable service. Seems to be a great team!

My experience with Leanne from customer services was excellent . Leanne was very quick to reply to my emails and soon sorted the missing parts that I needed,
even though my bed wasn’t purchased directly from Julian Bowen .