Julian Bowen Omdömen 

I had a query about a dining set, I needed to know the maximum user weight of the chairs, Chris in the sales department replied very swiftly and answered my question in a very clear and concise manner, excellent customer service and that in itself is something that will encourage me to buy from this company.

I recently purchased a nest po f tables and ok be of them was faulty. I contacted Customer Services to have a really great experience from the member of staff. They explained what I needed to do and then confirmed very quickly back to me the way forward to sorting out my problem. So a massive 5 Starr's from myself to this company for their great customer service.

Order throught Next but Julian Bowen cancelled as they do not deliver to Northern Ireland

Had an issue with incorrect part being sent, after a quick call with Leanne P, the problem was swiftly resolved. Leanne was extremely polite and helpful

Brilliant customer care,very good product.very good after sales care.

I phoned to request some assembly instructions for a Pluto Midsleeper and spoke with Leanne Phillips. She could not have been more helpful and emailed me a copy shortly afterwards.

Well done Leanne - Super efficient!

Had a slight issue with my order, Stacie replied quickly and my problem was resolved promptly.
Great customer service! :-)

Thank you as you were very helpful and professional with my recent query in finding replacement parts. Nothing was too much trouble and you kept me updated via phone calls and emails.

Answered my query quickly. Hopefully by following the advise the pistons will work

I spoke to Leanne P about a spare part that I needed. The response was prompt and efficient. Could not have asked for more.
Many thanks.

we bought high sleeper beds for our kids years ago - have lasted long. we wanted to pass them on but had lost the instructions. contacted customer help who rapidly emailed the manual to us! Built to last.

Great customer service .. thanks for the call

Leanne P at customer service was exceptional. Great at her job. Professional. She was on to sorting my problem out before anyone else I spoke to. Although there was some confusion with my order, she was the one to fix everything and sort everything out. Thank you Leanne P. Kind regards. Josh Parkin.

Excellent company, with a great customer service team, especially Stacey, small problem with a product ordered via Amazon who were most unhelpful, decided to speak to the manufacturer, who promised to replace damaged part, phoned Friday and part delivered on the Tuesday,
To get this level of service very unique today!

Great after-care service.
After piece of much liked and used furniture was accidently damaged, a fixing part was posted to me free of charge.

So easy to deal with, 1 phone call and delivery arranged.

Terrible beds. Do not buy unless you want to replace within a year. We unfortunately bought two Julian Bowen beds for my sons and both have proved to he flimsy, brittle and really sub standard. The materials used as so low quality they snap, bend and break under every day movement. Both beds sway every time our sons (aged 4 and 7) climb into them. I would not recommend for children bigger than aged 2 but then I wouldn't trust that they won't collapse either with a child that young. At first I thought the flimsiness and swaying was due to my constructed so I dismantled and hired a joiner to construct but has the same results. He added several extra supports to stop the beds moving so much any time anyone climbed into them or moved but it didn't really help. Really poor, low quality product. Purchase with real caution

The phone was answered warmly - ready to help - my request was met positively and I received a promised email within minutes. I wish everyone at the end of customer service enquiries was as friendly and efficient as Leanna

Excellent customer service. Genuinely thoughtful.