J&S Accessories Omdömen 

I wanted to give my business to a bricks and mortar shop as they’re getting fewer as online dominates. The ability to try on boots etc., is important and I prefer it to the back and forth of online ordering (and just like to buy in person when I can, plus it supports local employers even if it’s a little more expensive). So, I tried on a pair of Daytona Roadstar Pros but they were slightly large and they did not have the smaller size in stock. No problem they said, we’ll get them in from another of our stores. Well that was 6 weeks ago. Three chases later, one of which was in person, and not a single call back to me, basically they’ve never turned up and no one seems to care. The staff in the branch are friendly but don’t follow up. Ah well, back to shopping online I guess. What a shame…

Purchased a pair of Richa race boots recently which were ordered on Thursday evening and delivered on Saturday afternoon. The boots fit well, look good and service was as good as ever. Thanks J & S , I’ll certainly use you again.

Thank you so much to the staff at J&S Birmingham.
So helpful and nothing was too much trouble .
Will definitely shop at that amazing store again.

I am basing this rating on the experience I had with Tony in the St Albans store. He took his time, was extremely helpful and friendly and ensured I had everything I needed. He gave good advice and helped me to decide on what was best for safety and comfort. My experience of Tony was very different to another staff member who told me to look for things myself, what was there was all they had and continued to do whatever he was doing as I was a clear imposition to his day. So my advice is to find Tony.

Went to J&S in Cardiff today with a friend and we are both first time riders getting our gear ready for our CBT, we walked in thinking we new what we were getting but after speaking to Nic he explained each item of clothing and the needs and requirements and then spent the best part of 4hrs back and forth helping us each step of the way from helmets to jackets and so on. His knowledge was impeccable, his patience was amazing, and he just made the experience so much easier and smoother and we both left with all the right gear we needed. He is just a class guy, had a laugh at the same time and even made sure he knew our names to make the experience more personable. Couldn’t recommend J&S anymore if I tried and hats off on hiring Nic what a guy. Will deffo be back

Absolutely top class service at Leyland store 👍 I wouldn't go anywhere else. Every member of staff are extremely helpful and friendly, full of excellent advice and nothing feels too much bother for them, as I'm new to the scene, they gave me precious time and confidence! Julie, I can't thank you enough, your patience and knowledge is outstanding!!

Outstanding service by Gaz and Max at Nottingham.

I've used the Nottingham shop for years and always thought highly of them, but today they went above and beyond.

As I was eyeing up some hand warmers I was approached and asked if the CB outside was mine, to which I said yes and was proceeded to be told they'd noticed a quite serious safety concern whilst they were looking at it.

Amazing eye for starts, they then (Gaz and Max) couldn't be more helpful by greatly assisting to rectify the issue.

I went on to buy some bargain gloves after offering them a coffee or ice cream seeing as the current bun was out.

Top shop, Max and Gaz for joint PM.

Cheers chaps.

Frist time coming down to the store a few weeks ago and have to say what an amazing shop but there was a lot of downsides to my first experience. Upon entering a younger lady approached me and I told her I'd just bought a bike and need some security/locks etc. she then tried to get me to buy the entire store it felt like and had an off attitude. And not just that everything was the most expensive of what she had chosen even when I said I'm on a budget so I'm assuming she was on commission. So just went with what my own experience told me.
Walked over to the helmet section where there was an older gentleman and I couldn't even get a response from him let alone to be asked if he could help me. very disappointed in some of the staff here.

Since my first trip I have popped down a few more times as its genuinely a nice store and I will say the two younger gentleman are absolutely brilliant here polite very helpful and happy to answer any questions you have about anything bike related. There spot on and those two have kept me a customer at j&s so props to you both.
I'll turn away if there's anyone else working when I pop down now as they make the shop a much more pleasant atmosphere very lovely bunch.

Spencer was very helpful and extremely polite, made sure we had everything we need and went at our pace,
Couldn't recommend more!

Is it Policy now for J&S to sell helmets without a box, warranty tags etc ? If this is the case then all helmets sold should be advertised as shop soiled as they have been on display, tried on for fitment etc. I simply asked for the box and details and was told we don't keep the boxes and warranty is your receipt ?
Poor..very poor

Absolutely amazing shop in Braintree Charlotte was second to none a complete bonus to you on your staff roll exceeded expectations with knowledge customer care patience and efficiency will be using in the future for definite xxx

Visited their Nottingham branch. Was served be Carlos T who was knowledgeable, helpful, cheerful and patient. Great service, coming away with two helmets with which I am very pleased! Top marks to Carlos T!

Contacted J&S team asking about a price match on a jacket, they couldn't match the online price but did offer a substantial discount.
I decided the ability to try on before purchasing was worth the slightly higher price.
I can't fault the experience or the final price paid which was still much less expensive than all but one online seller

While over from Northern Ireland at ye start of March 26 I purchased a set of RST heated gloves. First time wearing them on 18th March and there was an issue with one of the batteries. I emailed the store & within one day I received a reply that they were sending me out a new battery & provided me with a tracking number. I have to say I’m impressed with their Customer Service!

Delivery was quick but missing item let them down. As a 1st time customer I am loathed to ever use them again.

J&S staff, in the shop, were super-helpful and non-judgemental. Faultless. All questions answered with honest answers. Their prices are as good as anywhere online, but you are there, trying them on. Brilliant place.

J&S online customer service was without fault. Exemplary in everyway. I had an issue with something I bought online (as the shop didn't have them), and they kept doing the best that was even possible to fix the situations. Which they did :D

Top tip to customers: Treat people nicely, and you will be treated nicely. Easy.

I couldn't ask for more from either of these departments of their business. Hence why I writing positive reviews.

They have a customer for life (hopefully it's a long one). And they'll probably take a chunk of my monthly pay, for the foreseeable future :D

I recently visited the J&S Accessories store in St Albans and unfortunately had a very disappointing experience.

Firstly, there was no clear signage indicating where the ladies’ motorcycle clothing was located. The store appeared to be approximately 95% dedicated to men’s clothing, with the women’s section extremely limited. The only brands available were BKS and Frank Thomas, with very little choice. If there was any Dainese available, it was just the occasional standalone jacket — there were no matching jacket and trouser combinations at all.

The women’s clothing was all bunched together on a single rail and looked like rejected or returned stock. It appeared old, tired, and as though it had been circulated around stores for some time. Much of it even looked dusty. In contrast, the men’s range was well presented, organised, and clearly prioritised.

When a staff member approached me to ask if I needed help, I explained I was looking for women’s gear. He responded by suggesting I could always try on the men’s clothing instead. When I asked whether he would say the same thing to male customers about trying women’s clothing, he joked that his colleague wears women’s clothing and proceeded to shout this comment across the shop. I found this unprofessional and uncomfortable.

I would not recommend visiting this store if you are looking for women’s motorcycle clothing due to:

Extremely limited availability
Very restricted brand choice
Poor presentation of women’s stock
No matching sets available
Unprofessional customer service

Overall, the experience felt dismissive towards female riders, and the lack of effort put into the women’s section was disappointing.

Appalling online customer service, item delivered damaged and late and online operative sent aggressive emails in response to my reasonable requests - avoid, avoid, avoid there are many better companies out there like Infinity.

Served by Rob G, really friendly guy, helped me pick out suitable riding trainers and they were £80 cheaper than other places I had been. He also helped me pick out all the right quad lock stuff for my bike.

I emailed J&S Accessories with the intention of relying on their advertised “Price Match Guarantee”, which states: “We won’t be beaten on price – we’ll match the prices of local and online competitors.”

I presented two items of clothing that satisfied all of the stated eligibility requirements of this guarantee. Despite this, J&S Accessories declined to match the competitor prices.

As a result, the guarantee was not honoured in circumstances where it reasonably should have applied. This calls into question whether the representation of a “Price Match Guarantee” accurately reflects the manner in which the policy is applied in practice, and whether it may be liable to mislead consumers as to their rights and expectations.