Was a lovely experience, didn’t feel any pressure and very informative throughout Sandra and the team did their very best to accomodate anything I needed. (even asking for an outside tap to be fit... Se mer
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Det här tycker kunderna
Janet - teasel Green - has been superb from the day we met her. We completed and moved in Thursday. We have had a long winded process to get here, and she has been remarkable with constant communicati... Se mer
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The house is beautiful. The staff including the site manager have so much time to explain and go through things with us. The quality of the builds are great! Thank you to Layla, Nicola and th... Se mer
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We have had a really poor experience with Jones Homes customer service after moving into our property. They have refused to carry out repair work to our house on more than one occasion despite this be... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Jones Homes has an enviable reputation for building new homes in desirable locations throughout the North West, Lancashire, Yorkshire and the South East. Locations Include Wilmslow, Bolton, Macclesfield, Rotherham, Preston, Blackpool, Kent.
Kontaktuppgifter
Heyes Lane, SK9 7LF, Alderley Edge, Storbritannien
- www.jones-homes.co.uk
4,3
Utmärkt
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I have emailed several times about the…
I have emailed several times about the trees outside my flat on summer fields they block the light out and think they are a fire hazard
29 november 2024
Omdöme utan inbjudan
Svar från Jones Homes UK
Hello,
Sorry to hear about this.
We have sent an information request through Trustpilot in order to contact you directly as we can't find you on the system under Primrose Adams.
If you could please respond to the 'Information Request' or contact us here: customerservices.northwest@emerson.co.uk - and quote Trustpilot Review (our customer care team have been made aware), we will look into this for you.
Kind Regards,
Jones Homes North West
Totally Inflexible
We were left homeless for four days - due to Jones Homes Solicitors lack of engagement with our solicitors
23 augusti 2024
Svar från Jones Homes UK
Good morning Graham
We are truly very sorry about the inconvenience you experienced when the transfer of funds from one solicitor to another did not complete before close of business on a bank holiday weekend. However, we are not permitted to release keys until the transaction has completed. This is standard industry practice. However, we do hope this unfortunate start will not prevent you from enjoying your new home for many years to come.
Best regards
Jones Homes Southern
I am very unhappy with Jones Homes
I am very unhappy with Jones Homes. I have raise a formal complaint - escalation via your complaint procedure, which has not ever been acknowledged. I raised this via the customer service office. I have now asked for who I need to contact to actually have my complaint looked into and to deal with my issues. I find this very upsetting.
28 november 2024
Omdöme utan inbjudan
Svar från Jones Homes UK
We are sorry to hear you are not currently happy with Jones Homes. We are aware of issues you have raised regarding the management company appointed to maintain the public areas of the development and your complaint was forwarded to them for comment but we have yet to receive a response. We have contacted them again asking for an update on the issues you have raised and someone will be in contact with you about this as soon as we have received a substantive response from the management company. Thank you for your patience.
DO NOT BUY A JONES HOMES!!!!!
DO NOT BUY A JONES HOMES!!!!!
Cowboy builders who couldn't care less once they've got your money in their bank.
We had a terrible experience from the start, with pushy sales, misinformation on the assisted move which cost us £1,000.00 more than it would have done to sell out house with a local estate agent and missing extras we paid for months in advance.
Now 3 months of being in our house we still have a snagging list as long as my arm. Jones homes have been out to see us 7 times and all the issues have either not been touched or made worse.
I'm having to take unpaid time off work and half of the time they don't even turn up. They fob you off and are only out for themselves. I could keep going on about our experience and how bad they are, but I would be here for days writing my review.
22 november 2024
Omdöme utan inbjudan
Svar från Jones Homes UK
Dear Miss Wardell,
Your review and feedback is important to us, and we are genuinely sorry you feel your experience could have been better.
Unfortunately, we are unable to assist with snagging matters via this platform however please rest assured we will share your feedback to the relevant teams.
Kind regards, Jones Homes Yorkshire
Terrible company
Terrible company. We have had so many issues with our house, render cracking, flooding, staircase is falling apart, window and door handles all falling off, poorly fitted flooring (just a few of the issues). This is not just a 1 off, all the neighbours have also had the same issues. The products are cheap, the workmanship is poor and the customer service is even worse. We have issues raised on snagging before our 2 year end date that are ongoing and Jones Homes are refusing to do anything about. Even though the fault is with Jones for dragging it out because they dont get things done, you have to chase constantly. They couldn't care less once they've received your customer satisfaction survey. I wouldn't touch this company with a barge pole. AVOID.
1 oktober 2024
Omdöme utan inbjudan
Svar från Jones Homes UK
Dear *Casper Rosie 1*
Your review is important to us, and we are genuinely sorry you feel your experience could have been better. We would like to ask a member of the relevant department to contact you regarding these matters but are unable to match your details to our internal records. We have responded via Trustpilot requesting further information from you. Please respond to the Trustpilot request with your name, plot number and development name so we may look into this for you.
Kind regards,
Jones Homes
Brilliant Team!
Thank you to the whole team for ensuring our move has been such a positive experience. We are delighted with the house, and are impressed with all members of the Jones team. Particular praise must go to Gail and Sam who ensured our completion day was so happy and special. Since moving in, we have been bowled over by the service we have received. No tiny snag is too much trouble, and the work is carried out quickly and professionally, with a caring attitude. Thank you!
11 november 2024
Omdöme utan inbjudan
Svar från Jones Homes UK
Hi Wendy, thank you for taking the time to leave such a wonderful 5* review of your experience with us and the support you received from Gail, Sam and the Jones team, they will be delighted to hear your feedback.
It is great to hear that your completion day was happy and special and your journey to your new Jones home went as smoothly as it did.
We all wish you many happy years in your new home at Wentworth View.
Kind regards, Jones Homes Yorkshire
Ben & Martin H
Ben and Martin have been excellent. Their quality of work and attention to detail is brilliant. Really pleased with the work they have done.
8 november 2024
Omdöme utan inbjudan
Svar från Jones Homes UK
Hi Richard, thank you for your lovely review. Ben and Martin will be delighted with your kind feedback and 5* review.
May we wish you many more years of continued happiness in your Jones home at Heather View.
Kind regards, Jones Homes Yorkshire
The staff on site couldn’t have been…
The staff on site couldn’t have been more helpful, really easy to talk to and gain a relationship with. Nothing is too much trouble and feel like part of the family.
2 november 2024
Svar från Jones Homes UK
Thank you Rebecca for your kind words and for taking the time to leave a 5* review. Your compliments will be passed on to the team at Cavendish Park, they will be so pleased to hear your positive feedback.
Wishing you many happy years in your new Jones home.
Kind regards,
Jones Homes Yorkshire
Svar från Jones Homes UK
Thank you for your 5* review.
We are thrilled to hear you are enjoying your new Jones home.
We wish you many years of happiness to come.
Kind regards
Jones Homes Southern
Morally bankrupt liars
This company is a joke. I bought an apartment from them under the discount to open market value scheme, and whilst I was aware I would be paying maintenance charges for the upkeep of the areas surrounding the property, the fees they ask for are nothing short of ridiculous. The amount changes all the time, they add on services that were not asked for nor required, and they've even had the audacity to charge me for Land liability insurance, health and safety inspections and fire safety risk assessments. This is something a landlord is responsible for by law, yet they've passed the extortionate fees onto the buyers instead. When we challenged this, the maintenance company told us that Jones homes "hadn't given the correct information upon purchase and should have told you that your apartment is in fact a company, therefore you are required to cover the costs of risk assessments and insurance". Needless to say, I checked on Companies House and this was an outright lie. I challenged them and they continued to maintain that our entire street was a registered
company and we as buyers must foot their bills, and when I told them if they have set up a company in my name without my knowledge or consent, that is fraud, his response was to claim I signed up for this. I checked my contract and that absolutely was not the case, but according to them I bought a property from them and somehow ended up financially responsible for the upkeep and insurance for entire street. I have never heard anything so ridiculous.
Additonally, we had been paying into a reserve fund for 4 years, only to be told the £2000 we had paid into within that timeframe had somehow disappeared, so they are thieves as well as liars.
This company is morally bankrupt and an absolute disgrace and I would never buy from them again.
27 september 2024
Omdöme utan inbjudan
Svar från Jones Homes UK
Thank you for your review and we are sorry that you are not happy with our services. As you have indicated, as a leaseholder you pay certain landlord’s costs associated with the communal areas as per the terms of the lease. We instruct a managing agent to manage the development and to reassure you, they can only charge back to you costs that relate to the communal areas, and this will include costs such as insurances and health and safety risk assessments.
We are sorry that this has not been clearly explained to you and it is evident from your feedback that there has been some confusion caused by referring to ‘a company’ being set up.
With regards to other matters raised in the call that you had with the managing agent, the Associate Director responsible for this development will make contact with you this week to discuss further the concerns you have raised, including the queries you have raised regarding the reserves.
We trust this response reassures you of next steps and we trust the conversation with our managing agent this week will help clarify all questions that you have.
Kind Regards
Jones Homes
Highly recommend Jones homes
Jones homes build quality, process of the sale was great and the sales executives and site manager at Beaumont Grange were really friendly and helpful throughout the process. Appreciate their wonderful support. Overall the handover process was clear and flawless.
23 september 2024
Svar från Jones Homes UK
Thank you Mr Tholeti for your kind words. We are thrilled to hear of your enjoyable and smooth journey to owning your new Jones home.
We will ensure your feedback is relayed to the team at Beaumont Grange.
On behalf of all at Jones Homes, we wish you many happy years in your new home.
Kind regards,
Jones Homes Yorkshire
Excellent customer service and build quality
Excellent customer service, Gail looked after us really well and was a mine of useful information, steering us through the process expertly. The quality of the build is far superior to other new builds that we viewed and the building after care is excellent. Neil the site manager was really helpful.
19 september 2024
Omdöme utan inbjudan
Svar från Jones Homes UK
Thank you Jill for your 5 star review and kind words. It is great to hear your journey to your new Jones home went as smoothly as it did. Gail and Neil will be so pleased to hear your positive feedback.
On behalf of all at Jones Homes, we wish you many happy years in your new home at Wentworth View.
Kind regards,
Jones Homes Yorkshire
First class customer service
First class customer service.
Mike is a credit to the Company. Courteous, thorough, good at his job & diligent.
Thank you
28 augusti 2024
Omdöme utan inbjudan
Svar från Jones Homes UK
Thank you very much for taking the time to leave a wonderful 5* review of the Customer Service you have received from Mike.
Please know that your kind words and compliments have been passed on.
Thank you and all the best,
Jones Home North West
Sandra was very welcoming and…
Sandra was very welcoming and knowledgable. Showed us around two homes, very interested!!
18 augusti 2024
Omdöme utan inbjudan
Svar från Jones Homes UK
Thank you Kiera for your 5* review and for taking the time to leave us kind feedback of your experience with Sandra. We are so pleased to hear you are very interested in a Jones home at our Hillside Way development and look forward to welcoming you again to site.
Please know that your kind words and compliments have been passed on.
Thank you and all the best,
Jones Homes Yorkshire
From the monent of buying my home to…
From the monent of buying my home to moving in all went very smooth. Karen ( the sales lady) played a massive part with securing my home.
Jones Homes as a company are great and the houses they build are so attractive.
With regards to customer services i believe there is room for improvement.
All in all 10 out of 10
17 augusti 2024
Omdöme utan inbjudan
Svar från Jones Homes UK
Thank you Rob for your kind words! Karen will be delighted.
On behalf of us all, we wish you many happy years with your Jones home.
Jones Home Southern
Happy buyer
Karen (sales advisor) and Paul (site manager) made our move go very smoothly. Always there to answer any questions. Would recommend Jones Homes if you are looking to buy a new house - professional company.
5 april 2024
Omdöme utan inbjudan
Svar från Jones Homes UK
Thank you Wendy for your kind words! The team at Walnut Grange will be delighted to hear your feedback.
On behalf of us all, we wish you many happy years with your Jones home.
Jones Homes Southern
Martin and Ben!
Martin and Ben!
Martin and Ben have recently completed an open snag at our home to the highest standard of work. Both were polite, helpful and respectful of my home. They took pride in their work and ensured a hight standard when fixing the original issue. Both are an asset to the Jones team. Also a shout out to Sue in the office who kept us updated throughout!
16 augusti 2024
Omdöme utan inbjudan
Svar från Jones Homes UK
Hi Joanne, thank you for your lovely review. Martin, Ben and Sue will be delighted with your kind feedback and 5* review.
May we wish you many more years of continued happiness in your Jones home at Gateford Park.
Kind regards, Jones Homes Yorkshire
No pushy sales and never felt pressured…
No pushy sales and never felt pressured to proceed. Action taken straight away when small problems were reported.
Quality of our new home is much more than other builders we looked at. More space and more higher end items included as a standard e.g big shower head on showers
24 juli 2024
Svar från Jones Homes UK
Hi Karla, thank you for taking the time to leave a 5 star review.
We take great pride in our exceptional standards of design and specification and we are so pleased that you are happy with your new Jones home and that you have had such a great experience at Beaumont Grange. Please know that your kind feedback has been passed on to the team.
Thank you and all the best,
Jones Homes Yorkshire
Would recommend!
All the team were so helpful throughout the process, even after moving into our lovely new home they've been so attentive. Moving is always a painful process but Jones homes make it so much easier!
12 juli 2024
Svar från Jones Homes UK
Thank you Georgia for your kind words. We are thrilled to hear of your enjoyable and smooth journey to owning your new Jones home.
We will ensure your feedback is relayed to the team.
On behalf of all at Jones Homes, we wish you many happy years in your new home.
Kind regards,
Jones Homes Yorkshire
Ben Marriott from customer care
Ben Marriott from customer care always goes above and beyond when sorting out our snagging bits and bobs in the house. He is a perfectionist and very friendly. He always makes sure we are happy with the work he has done and leaves the house as he finds it. He is a credit to Jones Homes!
14 augusti 2024
Omdöme utan inbjudan
Svar från Jones Homes UK
Hi Jade, thank you for your lovely review. Ben will be delighted with your kind feedback and 5* review.
On behalf of all at Jones Homes, we wish you many happy years in your home at Wentworth View.
Kind regards, Jones Homes Yorkshire
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