Xeinadin Omdömen 15

Nearly two decades ago I engaged an accounting company called Buckleys. Peter gave me good advice and I liked the ethics of his company.

Peter moved Buckleys into Xeinadin. In the meantime our business model had changed and the new, bigger accountancy didn't suit us. I gave it a couple of years, but it wasn't working for us so I gave notice to leave in February 2026 after paying all the invoices raised for 2024.25.

Yesterday, my new accountant confirmed that no information has been passed over (I have been chasing).

Last week I got a letter from Companies house letting me know they were beginning the striking off procedure. My new accountant can't help because they don't have the codes required to make the necessary inputs. I phoned, spoke to a new person at Xeinadin who sorted the situation straight away and promised they would let Lisa, our account manager, know we urgently needed the information to go across to the new accountant.

The law has now changed. As a landlord I have to submit quarterly accounts to the government. The first quarter ends in two weeks time.

In February, after paying all my outstanding invoices, Xeinadin issued me with two new unexpected invoices. It appears Xeinadin are working to a billing system that I was unaware existed. It took a while to renegotiate the invoices.

In return, I was happy to pay a cancellation invoice for each company (3). I paid one invoice to start the process of transfer. I will pay the second invoice once information is sent to my new accountants and the third invoice once my new accountants confirm that they have everything they need.

What do I want?: someone in Xeinadin to take control of this situation, make sure my new accountant has everything required.

What will I do next?: If we can achieve a situation where my new accountant has all the correct information then I will remove this review and pay the second invoice. We will check the information as quickly as professional timing allows and pay the third invoice.

If the next two weeks take us no further forward then I will update this review every week until we finally find a solution.

It is really simple. A few hours of someone's time to focus at Xenadin and we will be done.

absolutely phenomenal company. Reece Karpha has been taking care of my accounts and my son's accounts for years and he never fails to impress. He is super professional, friendly and incredibly efficient in every way. Can't recommend him enough.

Reece Karpha at Xeinadin goes out of his way to assist and is truly an asset to the Company. Always available and happy to help. A real pleasure to deal with Reece. Thank you for your “Can do attitude” would certainly recommend

Took them nearly 2 and a half years to address an accounting issue I raised several times. Also told me how much my VAT bill was only a couple of days before it was due giving me hardly any time to pay. Seriously considering taking my custom elsewhere.

I would advise caution when dealing with this firm.

Round 23 of HMRC's Name and Shame list has just been released and while practicing under K Magill and Co Ltd, there were serious issues relating to unpaid wages which had to be escalated to HMRC. Situations like this raise important concerns about financial compliance and internal practices.

Given the nature of their business, I would expect a much higher standard of accountability and adherence to regulations.

I would recommend that anyone considering their services carries out careful due diligence before proceeding.

Absolute Crooks. No transparency on pricing. They charge you what they like. Avoid at all costs

Stay clear. Abysmal customer service; seems to be a sinking ship. While they were still Woodwhite, their service was excellent - now I had a trainee doing the work without apparent senior oversight; experienced staff seems scarce and appears overstretched, work got done only in the very nick of time, with lots of follow up and chasing needed. In turn, obnoxiously, one of the partners then immediately and very persistently chased payment of the invoice.

They need to spend more time and attention on their customer service. After 17 years with them (Xeinadin took over 'Raffingers' who I was with, who took over 'NWNBlueSquared' who I was with) I finally left due to their unhelpfuness. I'd say they had become worse when they were taken over by Xeinadin.

Very poor indeed. Accountant says too busy to speak to me and slow communication.

Avoid at all costs.

Avoid at all cost,
quote you one price,charge you another.

They have promised something they never delivered.

Asked for some information and they reply one single line asking money for it, without even say "hello"

I've had a terrible customer experience.

Don't even consider calling the number on the website if you want any assistance, definitely not customer service based.