Only 2 negatives. 1. No facility to pay in cheques. 2. A fee is added for every transaction. This is an additional charge to the monthly premium for the account. In hindsight, i should have rea... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was trying to resolve a query over a transaction and my counting up chat bot wasn’t working, I sent an email from the wrong email address that wasn’t connected to my account. But Leah managed to fin... Se mer
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I just received my wages after a stressful delay, and I want to thank the Countingup team for their help. Debbie, Rochelle, and Dennis were incredibly compassionate, understanding, and patient throu... Se mer
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I broke my phone AND lost access to my email. Somehow Leah sorted it all out to verify the app on my new phone, without making it hard work for me, but still ensuring obvious safety checks were ticked... Se mer
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Företagsinformation
Om Countingup
Skrivet av företaget
Forget everything you know about business banking.
Countingup offers what traditional banks don’t – money, accounting and tax in one smart app, plus all the tools you need to help your business thrive. Think instant invoicing, automatic expense tracking, built-in accounting software, money-saving tax tools and live business insights. Countingup takes care of your financial admin so you have the time to focus on what you love.
Apply today in less than 4 mins, start accepting payments straight away and receive your debit Mastercard® in the post in a few days. You’ll also get a free 3 month trial with no strings attached. Over 100,000 sole traders, freelancers and UK Ltd companies have already chosen Countingup as their business current account. Will you be next?
Kontaktuppgifter
London, Storbritannien
- support@countingup.com
- countingup.com
4,3
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My card came earlier than expected and…
My card came earlier than expected and continuing using my new card was easy and straight forward.
10 juli 2026
Anyone considering using counting up
Anyone considering using counting up, avoid. They charge you for every transaction, they dont advise you when payments or dd are going out. They let companies take money even if you've changed your card details. They allowed a large payment go out when there wasn't enough funds go in.
When exercising my right to appropriation which could have a detrimental affect on my business or personal life, they wont help.
Save yourselves the hassle guys and go to tide or a high street bank. They may be easy to sign upto but theres a reason.
FYI
All banks are self managed, you just choose not to show any dd when they are due and automatically decline them but then on the flip, allow payments go out on old card details.
8 juli 2026
Omdöme utan inbjudan
Svar från Countingup
Thanks for taking the time to share your feelings and feedback with us Lee.
We want to provide some clarity around some of the points that you've raised. All of our charges are clearly outlined and agreed to upon account opening. As per the terms and conditions of your account, Countingup accounts are self-managed, meaning it's up to the account holder to monitor when day-to-day payments and direct debits are scheduled.
Countingup operates strictly in line with UK financial regulations. Our team have spoken with you privately regarding your personal circumstances and we've also explained our position on the right of appropriation. We understand you're unhappy with the situation.
Our team remain happy to support you in any way that we're able to do so.
❤️ Team Countingup
Svar från Countingup
Thank you for the fab review! 🤩
We're pleased to have you with us! Welcome to Countingup, and keep an eye out in the app where our team will give you useful tips on where to get started!
❤️ Team Countingup
Was easy to set up an account and get…
Was easy to set up an account and get all i need from one bank
3 juli 2026
Svar från Countingup
Thanks for the super review Pat! 🙌
We designed Countingup to be an all-in-one solution so we're thrilled that you've found all of the features useful and you had a smooth set-up.
❤️ Team Countingup
Debbie is the best Banking customer…
Debbie is the best Banking customer service I ever encountered. Very helpful and friendly
2 juli 2026
Omdöme utan inbjudan
Svar från Countingup
What an incredible compliment for Debbie - we couldn't agree more! We've passed over your lovely words to her, and it's brightened her day 🤩
We appreciate you taking the time out of your day to leave such a glowing review Thomas!
❤️ Team Countingup
Svar från Countingup
Thanks so much An ☺️
We strive to provide the best possible service to all of our customers, your feedback means a lot to the whole team
❤️ Team Countingup
Svar från Countingup
We're delighted to hear you've been receiving fantastic service Mohammed 🥰
We really appreciate you taking time out of your busy day to leave us a review!
❤️ Team Countingup
Svar från Countingup
Thanks for the awesome review! We're glad to hear our product is hitting the mark 😎
❤️ Team Countingup
Svar från Countingup
Wow - thanks so much! 🤩
Hearing that we've given you the best experience is the highest praise we could ask for! We're thrilled to have you with us and look forward to helping you with everything you need!
❤️ Team Countingup
Quick response to problems with…
Quick response to problems with successful offered solutions
19 juni 2026
Svar från Countingup
Thank you so much for the review Festus 🥰!
We're thrilled to hear that our team was able to resolve everything quickly and effortlessly for you.
❤️ Team Countingup
Super help from speaking to a human.
19 juni 2026
Svar från Countingup
There's nothing quite like speaking to a person when you need assistance. We're pleased that our team could give you the support that you needed ☺️. We've passed over this lovely feedback to the agent that you spoke with. They really appreciate it.
❤️ Team Countingup
Svar från Countingup
Thanks for the amazing feedback!
We're thrilled to hear you've had a great experience with our customer service team, and we're glad to support you as your business continues to grow 💫
❤️ Team Countingup
Only 2 negatives
Only 2 negatives.
1. No facility to pay in cheques.
2. A fee is added for every transaction. This is an additional charge to the monthly premium for the account.
In hindsight, i should have read all the information received when opening the account.
10 juni 2026
Svar från Countingup
Thank you for taking the time to leave an honest review Dylan! 🙂
We appreciate your transparency with things we could do better. We're always willing to take on board our customer feedback and see what we can do differently in the future. Rest assured, your feedback has been passed over to the relevant team so it can be considered in the future.
❤️ Team Countingup
This bank is great as is their App
This bank is great as is their App. I find the whole experience brilliant and ideal for my business.
10 juni 2026
Svar från Countingup
Wow, what wonderful feedback 🤩
This is exactly why we do what we do, to help business owners like you and make the experience the best that we can 👌
We appreciate you taking the time to leave this review Andrew!
❤️ Team Countingup
Svar från Countingup
Thanks so much for the review Friend of Ted!
We're always delighted to hear that someone has found the process of setting up an account with us as seamless as what you've described! ☺️
We're glad to have you with us!
❤️ Team Countingup
Svar från Countingup
Keeping things simple but effective is what we do best 🙌
❤️ Team Countingup
Svar från Countingup
Thanks for the 5-star review ⭐️
We put a lot of work into creating an app that is easy for business owners like yourself, so we're delighted to hear that you're having a great experience with us!
❤️ Team Countingup
Svar från Countingup
This is exactly what we like to hear! We've really tried to make our app easy to use while still having all of the essential features needed to run your business.
Thanks for the review 😀️
❤️ Team Countingup
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.