Jolee Tablecloths Omdömen 

246
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I ordered some napkins and they made a small mistake in the quantity ordered. However, they could not have been quicker and more accommodating to correct the mistake and make sure I was happy with my... Se mer

Betygsatt 5 av 5 stjärnor

In these modern times when the big online retailers make it so easy to buy mass produced garbage made on the other side of the world, it's a joy to discover a genuine family-run tablecloth manufacture... Se mer

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Betygsatt 1 av 5 stjärnor

My first time purchasing. I live in the USA. Item came not as described. I ordered oilcloth, got cheap vinyl (available at Amazon for cheap.)Product dirty, packaging filthy. Unusable. No apology or re... Se mer

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Betygsatt 5 av 5 stjärnor

Not only are we completely satisfied with your product ( Grey/ Blue/ Pink oil tablecloth ) but your customer service is definetly 100% +. Entirely our fault we measured in inches and ordered in cm,... Se mer

Företagsinformation

  1. Dekoration- och inredningsbutik

Informationen kommer från olika externa källor

Jolee Tablecloths are one of the leading suppliers in the UK of Oilcloth, PVC Vinyl and Table Protectors. Based in the heart of East Devon we are open to the public or orders can be made via our website. With over 400 ranges of Wipe Clean Tablecloths in stock there is certain to be something here for everyone. We now also stock curtain and upholstery fabrics. Any issues with your order, just give us a call on 01392 444 208 or drop us an e-mail on hello@joleetablecloths.co.uk We take customer feedback incredibly seriously, if you have any issues with your order please give us the chance to rectify it before leaving feedback. Lee, Joanne and the team at Jolee


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

246 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 50 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(246)

20 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Excellent quality

Excellent quality
Outstanding customer service
I've had 3 orders from them now
Don't go anywhere else !

10 januari 2024
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi Charlotte,

We LOVE this review! We don't want you to go anywhere else.

Thanks again,

Lee

Betygsatt 5 av 5 stjärnor

Fabulous products and customer service

Fantastic sample service allowed me to then purchase two large tablecloths with confidence. High quality and look great. I would recommend paying for the rolled delivery - they arrived table-ready with no creases.
Excellent responsive communications.

15 januari 2024
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi Alyson,

So glad the sample ordering process worked for you and that you loved your order.

Thanks again,

Lee

Betygsatt 5 av 5 stjärnor

Beautiful Tablecloth

Tablecloth arrived very quickly after ordering and we are very impressed with the quality of the product. The design is beautiful. It looks great in our dining room and is easy to wipe clean too! We’re very happy with it and we wouldn’t hesitate to order again from this great company. Thank you!

21 december 2023
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi Laura,

Thanks so much your kind words really mean the world to us.

Kind regards,

Lee

Betygsatt 4 av 5 stjärnor

Lovely tablecloth

Lovely tablecloth but wish I had opted to pay for it to be rolled as being folded the fold marks are not going away

21 december 2023
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi there,

Thanks so much for your review. Unfortunately we wish as standard we could dispatch all orders on a roll. The cost is so prohibitive unfortunately. All order will come with tips on how to get fold marks out.

Thanks again for shopping with us and your lovely review.

Regards,

Lee

Betygsatt 5 av 5 stjärnor

Love my table cloth

Love my table cloth, excellent value for money and looks great

15 december 2023
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Thanks so much Nicola for leaving such a lovely review.

Kindest regards,

Lee

Betygsatt 5 av 5 stjärnor

Fantastic quality table cloth received…

Fantastic quality table cloth received - I love the design and the material. Good communication from seller. Would definitely recommend and will buy from
Again.

11 december 2023
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Thanks so much for your kind words. We really appreciate them.

Warmest regards,

Lee

Betygsatt 5 av 5 stjärnor

Excellent service and quality product.

I bought a table protector from Jolee to prevent damage to our oak table. It was slightly delayed due to transport damage but Jolee dealt with the issue brilliantly and had a replacement sent out for next day delivery. The product is of excellent quality and at a great price. The item was delivered within a week and my delivery costs refunded due to the delay caused by the damage to the item.
Very good response by the seller and I would recommend Jolee to all and have no problems about using them again.

27 november 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Top Marks all round.

Amazing service, super fast delivery and perfect tablecloth. Can’t recommend highly enough.

22 november 2023
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Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Thankyou so much for taking the time to leave such a lovely review. Regards, Lee

Betygsatt 5 av 5 stjärnor

Love our new oilcloth…

I absolutely love our new oilcloth tablecloth. It’s proper oilcloth rather than pvc and is a beautiful print. Even with finished edges it came pretty quickly. Would definitely order from here again.

1 november 2023
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Betygsatt 1 av 5 stjärnor

Tablecloth yellow not cream as advertised

Tablecloth that arrived was a significantly different colour to the picture on website - it is described as cream but what arrived was yellow. I contacted customer service who were unhelpful (I got the incredibly frustrating response of 'yes, we have sent you the correct product' even though I was never claiming to have received the wrong item, just that the tablecloth was unreasonably different from the images they use to sell it). They admitted that the photographer photos may not be true to the item. They advised I should have got a sample first. I still feel this is an unreasonable defence on their part as it requires the customer to know that the images are unreliable. The representative eventually said he wasn't able to make decisions on these issues and that the director would look at it upon their return to the office on Fri or Mon. It is now a full week on from that Mon and I've had no communication hence the 1* review. In an age when so much shopping is done online and all we have to go on is digital images and descriptions, companies really should hold themselves to high standards around this and expect customers to be unhappy when these images are untrustworthy.
All I wanted was a free return as I wasn't responsible for the issue.

Edit: 11 days since Jolee Tablecloth's response and I have not heard from Lee as stated.
It was not a monitor issue as I shopped for the tablecloth on both a phone and laptop. The images are simply inaccurate.

27 oktober 2023
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi Sabrina, thankyou for your review and I'm so sorry you aren't happy with your cloth. My name is Lee and I am the Director at Jolee, unfortunately my wife has been poorly so I have been in the office infrequently I'm afraid. The cloth you ordered is one of our more popular designs and we have never had any previous complaints regarding the colour. Monitor settings do impact on how the colour of the cloth can appear on screen. For this reason we offer a free sample service to ensure this doesn't happen. We have quite a comprehensive FAQ's section which advises of this. Looking at our records you did not order the free sample which would have ensured you could check the colour prior to purchase. Once again I'm sorry you were not happy and I will contact you directly to see what resolution is available. Kind regards, Lee

Betygsatt 1 av 5 stjärnor

Disappointed with customer service

Ordered Mykonos tablecloth (listing was pre order but dispatch date was two days before I placed order so I expected it to be dispatched asap) 12th August. I have still not received my order. Numerous attempts to contact the company via email, live chat on website, Facebook messenger to no avail. Very poor customer service, my mum recommended me this company as she had a great experience two years ago and I wanted to support a smaller business rather than Amazon etc. Eventually spoke to a lovely lady called Suzanne who said she would look into where my order was. There was a delay in delivery from supplier (fair enough but would have appreciated contact from company to inform rather than having to chase it myself). I was told it had been dispatched Monday 21/8 (I paid for upgraded tracked delivery so should have received within 3 days- when Suzanne looked at the tracking she could retrieve any information as to where it was). She was passing my enquiry over to the company director to investigate and was advised he would make contact with me. 2 weeks later and I have had no contact. I am extremely disappointed with the service I have received. I paid money for an order over a month ago and have had no product, nor contact other than with Suzanne. If I was a director and heard this had happened I would be at least making a phone call to apologise and offer a resolution. I now have been offered by Suzanne a replacement tablecloth when the next delivery from supplier comes in this week. Such a shame and I’m sure it’s just an error but can’t help but feel like the company don’t value their customers.

12 augusti 2023
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Betygsatt 5 av 5 stjärnor

Delighted with Scandi Birds Design Oilcloth Tablecloth

My new Jolee Scandi Birds Design Oilcloth tablecloth is beautiful. I'm really delighted with it. I bought it to replace a designer Vanessa Arbuthnot oilcloth that was very expensive but now very worn after 6 years. This Jolee cloth seems very good value and the quality looks the same as my previous much more expensive cloth. I paid a little extra to have it edged so it doesn't fray and for rounded corners and am so pleased I did so. Fast delivery too. Highly recommended. Will see how it wears.

20 juli 2023
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Betygsatt 5 av 5 stjärnor

Excellent

Delivered in good time, table clothe is lovely and just what I wanted, will shop here again

10 juni 2023
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Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Thankyou so much Jackie for taking the time to leave us a lovely 5 star review. Kindest regards, Lee

Betygsatt 5 av 5 stjärnor

Brilliant Orla Kiely tablecloth I was such a pain as a customer but the…

I was such a pain as a customer but the staff were both patient and faultless dealing with my pre-order queries. My order flew through and I'm absolutely delighted with my purchase. I'm sharing all the pics on Facebook which will give you an idea of how happy I am. I ordered Orla Kiely Multi Stem Botanica green matte finish with dark green trim oilcloth tablecloth.

16 maj 2023
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Thanks Debbie that our staff and service met your expectations it really means the world to us and the photos look amazing. Regards, Lee

Betygsatt 5 av 5 stjärnor

Ordered a tablecloth for our round…

Ordered a tablecloth for our round kitchen table which was starting to look scuffed. The cloth arrived quickly, is great quality and has made our worn out table look so much better!

12 maj 2023
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi Rebecca so glad that one of our cloths has brought your table back to life! Thanks for leaving such a lovely review. Regards, Lee

Betygsatt 5 av 5 stjärnor

Great easy to use online ordering…

Great easy to use online ordering service.
(ordered a sample first)
Quick shipping.
Brilliant product
Very Pleased thanks

15 april 2023
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Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi Geoff, thanks so much for supporting us and that your order and our service met your expectations. Regards, Lee

Betygsatt 1 av 5 stjärnor

Damaged Product & Poor Customer Service

I bought a Jolee tablecloth with a lovely Orla Keely design. Within weeks yellow spots appeared in various parts of the table cloth. Nothing has been spilled on the table. I contacted Jolee and they refused to believe nothing had been spilled. Over time the tablecloth has continued to appear with further yellow marks in various other places. I paid a lot of money for this item to be told to purchase different cleaning products to try and shift the marks. Not at all happy with the product and less so with the customer service.

31 mars 2022
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Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Thanks for your review and so sorry you were not happy with our service or product. This is a very rare occurence but I have personally reached out to you to resolve the matter. Regards, Lee

Betygsatt 3 av 5 stjärnor

I specifically ordered from Jolee as I…

I specifically ordered from Jolee as I was struggling to find the design I was looking for elsewhere. Unfortunately, on checking my emails I discovered that the item I wanted wasn't going to be in stock for another 6 weeks, despite it being in stock on the website and allowing me to pay for it & receiving order confirmation etc.

I was offered an alternative, which turned up a week or so later. The quality is very basic & thin - not what I'd expect when paying nearly £20.

23 februari 2023
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

So sorry to hear that you weren't entirely happy with your order. I have contacted you to see how this can be resolved. Regards, Lee

Betygsatt 5 av 5 stjärnor

Friendly shop, great products

I have purchased 2 items from this company. I love that it’s a small company that provides a great product and great communication and support. I have found fabrics on their website that I couldn’t find anywhere else. I live in the states and these are the best tablecloths that I have found. I have bought less expensive oilcloth tablecloths here, but I love this one so much more!

1 februari 2023
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi Lori, thank you so much for your lovely review. I will pass onto our guys who will be over the moon with your kind words! Thanks again and kind regards, Lee

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