Jolee Tablecloths Omdömen 

246
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I ordered some napkins and they made a small mistake in the quantity ordered. However, they could not have been quicker and more accommodating to correct the mistake and make sure I was happy with my... Se mer

Betygsatt 5 av 5 stjärnor

In these modern times when the big online retailers make it so easy to buy mass produced garbage made on the other side of the world, it's a joy to discover a genuine family-run tablecloth manufacture... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

My first time purchasing. I live in the USA. Item came not as described. I ordered oilcloth, got cheap vinyl (available at Amazon for cheap.)Product dirty, packaging filthy. Unusable. No apology or re... Se mer

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Betygsatt 5 av 5 stjärnor

Not only are we completely satisfied with your product ( Grey/ Blue/ Pink oil tablecloth ) but your customer service is definetly 100% +. Entirely our fault we measured in inches and ordered in cm,... Se mer

Företagsinformation

  1. Dekoration- och inredningsbutik

Informationen kommer från olika externa källor

Jolee Tablecloths are one of the leading suppliers in the UK of Oilcloth, PVC Vinyl and Table Protectors. Based in the heart of East Devon we are open to the public or orders can be made via our website. With over 400 ranges of Wipe Clean Tablecloths in stock there is certain to be something here for everyone. We now also stock curtain and upholstery fabrics. Any issues with your order, just give us a call on 01392 444 208 or drop us an e-mail on hello@joleetablecloths.co.uk We take customer feedback incredibly seriously, if you have any issues with your order please give us the chance to rectify it before leaving feedback. Lee, Joanne and the team at Jolee


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

246 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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4,4

Alla omdömen

(246)

20 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

I found jolee fabrics quite by…

I found jolee fabrics quite by accident. I’m so very pleased I did. At first I couldn’t quite see the fabrics as they were on a video. In no time at all following a request, Lee provided me with screenshots. The fabric is of incredible quality and extremely good value for money. The service and delivery is second to none. I’ve ordered a couple of times and will definitely be ordering again.

25 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic service

Fantastic service. Lovely Christmas tablecloth. Joanne was so helpful sourcing furnishing fabric to re upholster my chairs too.

20 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I purchased a lot of fabric and…

I purchased a lot of fabric and oilcloth for my small business from Jolee. The owners are amazing, always willing to help in any way they can. The range they sell is good. Deliveries are prompt.

21 december 2024
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Betygsatt 1 av 5 stjärnor

Good website but don’t deliver

Ordered 2 tablecloths but one was out of stock. They didn’t post the one which was in stock and stated it would be available before Christmas. Neither arrived so I have been given a refund but still have no tablecloths for Christmas. Very disappointed.

4 december 2024
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi there, I am so sorry to see this. Please respond to the request for your contact details so I can make contact personally and get this resolved for you, Kind regards, Lee Morgan Owner of Jolee Tablecloths

Betygsatt 1 av 5 stjärnor

Poor quality and impossible to request return

We have had high expectations from this company after paying £60 for the tablecloth but unfortunately, this product was very disappointing. There are such types of tablecloths sewed from two pieces in the middle creating an ugly bump across the table. Maybe it is my fault I am not fluent in English or haven't spent my youth around sewing but after kindly requesting a return I was referred to the impossible-to-return T&Cs (only if there is an issue from their end) and denied to return this low-quality ugly piece of art. Anyway, my mother-in-law brought from Hungary a 100% cotton better looking, no leftover jointing of pieces in the middle, tablecloth that costs just a fraction of what this cost me. Truth be told this is a lesson of reviewing companies in Tripadvisor before purchasing. All said I will take this on the chin as £60 would not make a difference in my life but will not purchase it again from this company, nor would recommend it. Thanks to the person who mentioned Dunelm as they have great products with even better customer service. Merry X Mass to everyone, including the Jolee staff!

16 december 2024
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi Georgi, thanks so much for your review. I'm so sorry you weren't happy with your order. Unfortunately it is impossible to get Oilcloths that are greater than 132cm. As a result we offer extra-wide cloths by sewing 2 widths together that gives a centre seam. When you choose these sizes it states that they come with a centre seam. I'm really sorry if you did not see that. Unfortunately as was stated we cannot accept returns as they are made to order. We are a small company and cannot and do not compete with Dunelm. However we offer a range of products and services that they cannot. Please dropm me an email to lee@joleetablecloths.co.uk and more than happy to discuss with you further. Wishing you a Merry Christmas also. Kind regards, Lee

Betygsatt 1 av 5 stjärnor

Negligent customer service

My first time purchasing. I live in the USA. Item came not as described. I ordered oilcloth, got cheap vinyl (available at Amazon for cheap.)Product dirty, packaging filthy. Unusable. No apology or refund. False advertising, unacceptable customer service wanted me to spend more than item worth to send back overseas. Be careful

25 september 2024
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi Amy, I'm really sorry you aren't happy with the service received by us. If it is Ok I will address each of your points individually.

Unfortunately when you were emailing us you were responding to marketing emails which we do not check. I do see that one of my staff did manage to find your email and responded on the 17th October.

In relation to this being an Oilcloth, Oilcloth is now defined as cotton fabric with a PVC laminate. We cannot by law supply fabric soaked in linseed oil which is what Oilcloth or Oilskin historically was. I appreciate that it may be translated differently in America but even the guys at Oilcloth Alley sell tghe same product. We also have a large section on our website advising what the different fabrics are.
In relation to the way the item was delivered. We normally use a very hardy polythene mail bag which we have used for many years with no issues.
I'm so sorry you weren't happy with the service, please feel free to email me direct on lee@joleetablecloths.co.uk if you wish to discuss further. Kind regards, Lee

Betygsatt 1 av 5 stjärnor

Ordered a table cloth to replace…

Ordered a table cloth to replace current one. After a month, I was emailed to be told that the last roll they had was faulty and they weren't going to be able to get another one!
Really disappointed as was pleased to find cloth the same as the very battered one I need to replace.
A full refund or alternative cloth has been offered but really would like a new tablecloth in time for Christmas, so will seek an alternative supplier. And seek a full refund.

14 november 2024
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi Hazel, so sorry you aren't happy with the service provided. I note from your order that it was a pre-order which is why there was a month's delay. We were advised of the fault on the fabric, we inspected it and we were not happy it was a quality good enough. Normally we just reorder with our supplier but unfortunately it was discontinued. You were then advised of the issues and give a full refund. I have reached out to you to see what we could do better and if there is an ideal resolution for you before Christmas. If you respond I will hopefully be able to get something sorted for you. Once again please accept my apologies that you weren't happy with the service provided. Kind regards, Lee

Betygsatt 5 av 5 stjärnor

Kitchen Table Oilcloth

Delighted with my Orla Kiely tomato floral oilcloth with boxed corners and bias binding which looks wonderful on my kitchen table.

6 november 2024
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Thanks so much Monica for your kind words. Regards, Lee

Betygsatt 5 av 5 stjärnor

Excellent service from start to finish

Excellent service from start to finish. I initially ordered 4 oilcloth samples which were free, then went on to order a table cloth which arrived promptly , on a roll rather than folded which was brilliant! Really pleased with it, thank you!

16 oktober 2024
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Thankyou Sarah great to hear the samples worked for you and you love the cloth. Thanks for taking the time to leave such a lovely review. Regards, Lee

Betygsatt 5 av 5 stjärnor

Great product & Wonderful service

Wonderful service, great product, boxed corners are the business!

We have a table from the 1950s which has seen better days, but I am very attached to it and it is the ideal size for the kitchen in our new house. An oil cloth fitted tablecloth in a beautiful pattern seemed the solution. After a few hiccups with the sizing, we messaged the company and they explained how to input the sizes. Two days later a fabulous tablecloth appeared in the post- perfect fit. Thank you!

7 oktober 2024
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Betygsatt 3 av 5 stjärnor

Disappointed with the quality

Just received my 'wipe clean' tablecloth and I'm very disappointed. Thin material which is very shiny! It was folded into a small square so is covered in folds which haven't come out! (My previous Dunelm tablecloth was cheaper and of much better quality).

24 augusti 2024
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi Janet, thanks so much for your review. We describe each cloth as having either a matte or gloss finish. It sounds as if you have received a gloss finished product. We offer free samples of all our items to avoid such occurences as this which it doesn't look like you took advantage of. In relation to your comment about Dunelm, our suppliers are the same as Dunelm so they would be the same quality. We are a small family business we certainly aren't trying to compete with Dunelm and we think we add value in other ways such as supporting local homeless charities and elderly cafes by supplying them with tablecloths. Please do contact me direct on lee@joleetablecloths.co.uk to discuss further. Kind regards, Lee

Betygsatt 1 av 5 stjärnor

Very poorly sewn tablecloth

Very poorly sewn tablecloth, clearly done in a hurry. The stitching wasn’t straight, and had bits of thread sticking out everywhere. I think I could’ve done better with 10 minutes of instruction on how to use a sewing machine.

The first tablecloth I ordered went missing. Unanswered emails. I had to phone, and to be fair when I did they sorted it out quickly. The second one took a few days to make and finally arrived 2 weeks after my initial order. No discount or voucher code.

I think this business is clearly struggling. They really need better after sales care and to do some basic quality control and get better machinists, perhaps from abroad?

I won’t be ordering any more tablecloths.

1 juli 2024
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi Matthew, thanks so much for your review. We encourage both postive and negative reviews. If we don't know we can't improve. Please accept my sincere apologies that you received less than a 5*service. We pride ourselves on our quality and I can only apologise that our standards slipped on this occasion.
Rest assured as a business we are not struggling. We did have an unfortunate bout of Covid in the office which wiped us out for a week but we are back fully staffed. I have sent you an email to get some more details on the issues so that I can get it resolved for you and turn that 1* back to a 5* experience. Kind regards, Lee

Betygsatt 5 av 5 stjärnor

Customer Service.

Not only are we completely satisfied with your product ( Grey/ Blue/ Pink oil tablecloth ) but your customer service is definetly 100% +.
Entirely our fault we measured in inches and ordered in cm, you refunded our money without hesitation, and again the new order was delivered promptly.
Would most certainly recommend your company to our family and friends. Wish more companies treated their customers as you do.

20 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have purchased several items from…

I have purchased several items from your company and every time I have received a product I can not help but admire the way your business run. Everything in time, always correct order, always correct size and delivery...
I find your prices are reasonable...given that I use and enjoy your products every day inside my home and outside ( tablecloths).

In one word I am very grateful to you for your incredible service and amazing products.

6 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Product

Great Product, Great Service!
I cant thank Ethan and the Team enough. Our brief was out of the ordinary, but was met with a positive Helpful response. The product was perfect, Great value and processed really quickly. Thank you! Highly recommend.

2 maj 2024
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi Kate, thankyou so much for leaving such a lovely review. I will be certain to pass on your incredibly kind words to Ethan and the guys. Kind regards, Lee

Betygsatt 2 av 5 stjärnor

Misleading Information on Website

I ordered an Orla Kiely table Cloth for £50. On the website it states:
'Oilcloth as standard does not come with a hemmed edge. Here at Jolee we believe that your Orla Kiely should come with a stylish finished edge with complimentary bias-binding hemmed edge with every order.'
I interpreted this as meaning the table cloth would come with complimentary bias binding, as in free of charge and I ordered on this basis. I have since been advised by the company that,
'The bias binding hemmed edging is not included as standard on our tablecloths. The statement shows our thoughts/recommendation that you should order a tablecloth with bias binding which comes in a complimentary colour to the chosen tablecloth design. If you wish to, you can send this back to us to have this added on but there would be an additional cost of £21 + Shipping back to you.'
I feel the statement on the website is extremely misleading to customers and the response from customer service not particularly helpful or supportive. Especially when I had stated I required the tablecloth for an event I am holding in 2 days.
Really disappointing.

29 april 2024
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi Suzanne, thanks so much for your review. I do have to say that as we stated in the emails to you it is somewhat disappointing that you have left this review. The wording you stated above is actually on a banner that takes you directly to our hemmed oilcloth section. We have numerous FAQ's that advise that Oilcloth does not come as standard with a bias binding hemmed edge and that is an optional extra. On all our listings there is an optional extra to add the bias-binding. We are a small team and we have to charge this due to the labour entailed. Small businesses are struggling currently and we are no exception, I do not feel that in any way shape of form that we have misled you or any other customers as we have never had this complaint before from a customer. I will contact you direct but I am happy that at no point have we misled you. Kind regards, Lee

Betygsatt 5 av 5 stjärnor

Needed an extra large tablecloth

Needed an extra large tablecloth. Great customer service & advice. Beautifully made with addition of edge braid. Good quality oil cloth that doesn't stain as easily as cheaper versions and doesn't curl (and collect dirt) around the edge.

4 april 2024
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi Mrs Clayden,

Thanks for such a lovely review. It really does mean the world to us. I will pass your words onto the customer service team. Once again thankyou so much.

Regards,

Lee

Betygsatt 1 av 5 stjärnor

AVOID - THREE tablecloths stained - no refund!

Avoid - weird stains appear within days! These cloths are NOT wipe clean - they mark and stain!! I ordered one cloth, noticed a strange red mark so assumed we had bean careless, ordered another one was super careful. Same thing stange red marks appeared after a day. After a lot of back and forth and returning the two tablecloth to them Jolee agreed to send me a replacement (no refund offered!) and same thing has happened again. They tried to blame it on the cleaning spray (all natural products) I used but this is rubbish as we didn’t use any spray just water with the third one. I’ve emailed again and had no reply. Over £100 spent and all I have is one marked and unusable tablecloth (Jolee kept the two I purchased and returned to them).

11 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I can't fault Jolee Tablecloths

I can't fault Jolee Tablecloths. I have an extending table, so it meant having a bespoke order for the table measurements and a velcro attachment for the extending sizes.
Every email contact/phone call with Ethan have been polite and very helpful to ensure we both understood and that the order is what I expected it to be (especially that they deciphered my waffling email so well). I received my order today from the ordering happening only a few days ago! I can't believe the speed to get a bespoke order completed, and delivered. The quality and finish have exceeded my expectation. They matched the pattern perfectly, and I can't see where the extension attaches. I'm amazed with the communication start to finish, and to the end product. I will happily use Jolee again without hesitation.

5 februari 2024
Omdöme utan inbjudan
Logotyp för Jolee Tablecloths

Svar från Jolee Tablecloths

Hi Daniel,

Thanks for the very kind review. So happy you are pleased with the bespoke nature of your order. Once again thankyou for taking the time out of your day to leave a lovely review.

Regards,

Lee

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