Table Protector Direct Omdömen 1 744

Ordered a table cloth which never arrived. No tracking was available. After threatening to take the matter further got an email saying a replacement would be sent but again nothing arrived. Then got no further contact from them and they still have my money. Extremely poor service.

I've had several of the large tablecloth rolls for our Cricket Club. We can cut them to length for our tables and the are great quality and can be rolled and stored when not in use. Very pleased with them.

Awful company. Been trying for a month to order tablecloths for a charity night. I’m typing this as I’m in hold for 45 minutes with worst annoying club music ever. This is a tactic to make you hang up. I’m also non live chat & even that’s useless. Going to give my custom elsewhere. Don’t no how they get gud rating from trust pilot. But u can buy them

Excellent range of products to choose from as well as the sizes available. Bought two patterns of different sizes to fit our extending table as open or closed - very pleased with both. Bought heat protector covers elsewhere - would have got all together. Got a bit anxious over delivery time and system of notification but no need to have worried as delivery met the time asked for. Will return to this company.

We ordered a clear table protector, however it has arrived damaged. Over the last week, I have attempted to contact customer support several times through the live chat, email and Facebook with no response.

Its such a shame, if the product arrived in an acceptable condition it would have been fine. I hope they get in touch to resolve the matter soon.

Update - the company have now reached out and provided a replacement.

Excellent product. Swift and efficient delivery.
Item looks really great and so easy to keep clean.

So much choice, different materials and sizes to suit all budgets. Prompt delivery, great quality. So good to use a British business. Will use again and highly recommend

I would highly recommend Table Protector Direct for PVC opaque table protectors for their service and product. I ordered a bespoke clear table protector for a new table I'd bought so that I wasn't hiding a great looking table with a table cloth.
The instructions for measuring your table were clear which covered whatever table shape you have also catering for rounded corners.
When received the protector was a perfect fit for my table and looked great.

This is the second table cloth I have purchased and I love it !
Great price and love that you can order to the size that you need.
Will order from here again in the future for sure.

Speedy delivery excellent product. I cut to fit my table which was fairly easy. The heavy duty protector was well worth the money as a full glass of red wine was spilt on the table and not a drop soaked through.

Saved me a trip to one of the hardware stores that wouldn't have had the exact measurements i needed. I was extremely please with the items i ordered and delivery service.

I have had 4 or 5 different covers now and they never fail to disappoint. Fantastic quality, easy to clean and long lasting. Would recommend to anyone.

I recently bought a lovely matt tablecloth from this firm
I found them friendly and efficient to deal with and delivery was really speedy, the tablecloth arriving beautifully packed
I would really recommend them and I’m just about to order another one

I ordered a famous paintings table protector. It arrived very quickly and was well packaged. The quality was excellent and I haven't been pestered daily by the company since. Totally recommend.

I wanted some clear protection for some furniture which has been resprayed. I have ordered made to measure covers from Direct on three separate occasions recently. The delivery is prompt and the quality of items received was very good and cut to my exact requirements.

Table cloth arrived very promptly and lived up to my expectations- lovely.

I am concerned. I order 4 items in total from this company.

2 custom protective mats for our tables of the same size. - Great product and measured well.

2 custom protective mats for our units of differing sizes. - Not so good.

Our 2nd order for the units, both our mats were 3/4cm larger than orders.

I have sent messages via live chat, been on the phone on hold for circa 10 mins and have been unsuccessful in reaching their customer service team.

Their phone lines state a live chat should be the quickest way to reach them and within a few minutes.

At 10 minutes it's too long to wait for this so I'll consider updating this review dependant on the result I get, if I ever get through to their customer service.

I am absolutely delighted with my table protector. I chose one of the oil cloths. There are so many lovely designs to choose from and I found the perfect one to go with my chairs. It is so easy to wipe down and looks fab. I would definitely recommend them and will be purchasing again.

AVOID THIS COMPANY
I recieved my order on the 8th Jan, they sent me 8 bright blue table cloths instead of clear. The cloth looks absolutely nothing like the photo or description and it was still blue regardless of the light, it being flat or being on a surface unlike customer services excuses. I had 8 bright blue covers that I did not order. Customer service are none existent, they do not reply to emails for weeks and ignore everything you say,I tried the live chat and they closed it down so I couldn't continue speaking to them when they had not helped at all, when I finally got a reply by email they wanted me to pay return postage for it to get back to them within 2 days or I wouldn't get a refund because they took 2 weeks to reply to me! The customer is not responsible for return postage when the wrong item is sent and it is not as described, and I have 30days to return NOT 14. they are clearly doing this to every customer who has issues based on the reviews, they are not following consumer rights act and have been reported for having policy's that break it. The worst company I have ever used.£80 gone now for something I didn't order all because I can't afford a huge return cost because they refuse to acknowledge they have to pay for it!

Just to add, DO NOT PAY RETURN POSTAGE. The company refused completely to cover return of an item that was not as described, which is against consumer rights act and illegal. Go to your bank for a refund, because the bank will side with you when this company is completely responsible for return costs when they are at fault.