Kaitlyn has been absolutely FANTASTIC with resolving an issue within a couple of hours, we initially ordered 5 boxes of tiles but unfortunately like wall paper batches they were not the same shade of... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great tiles at a great price! Delivery arrived promptly, and the delivery driver took the time and effort to pallet drop right outside by the conservatory doors. The pallet was well wrapped, ensu... Se mer
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I am so impressed with this company. Prices, ease of ordering, open communication and delivery, all flawless. From placing the order to receiving the tiles, less than 48hrs ! Tiles were exactly what w... Se mer
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I was assured the tiles would arrive in the time frame specified ( 4 days ). They were at the Fed ex depot, and texts said would deliverd Friday. They were not, and it appears there is no way to conta... Se mer
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Företagsinformation
Skrivet av företaget
UK-Based Specialists in Ceramic & Porcelain Tile Design and Supply. We’ve been designing on-trend wall and floor tiles since 1901, proudly staying true to Johnson Tiles’ roots in the Potteries’ heartland of Stoke-on-Trent. With 120 years of experience, our design team searches the world for inspiration, sourcing on-trend collections of porcelain and ceramic floor and wall tiles.
Kontaktuppgifter
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Storbritannien
- 01782 524000
- sales@johnson-tiles.com
- www.johnson-tiles.com
4,6
Utmärkt
812 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Johnson Tiles UK
Hi Julie,
Thank you for taking the time to write a review, it is great to hear you were impressed with our sample service. We hope you managed to find a match, please let us know if we can be of any further help.
Many Thanks
Sophie
Great tiles at a great price
I found exactly the tiles I needed for my bathroom walls and floor.. plus beautiful plain ivory tiles for my hallway and kitchen at a fraction of the original price on the Johnson outlet site.
Great customer service and tiles arrived very promptly.. I was updated of dispatch and arrival time each step of the way and the tiles were packed super well on the pallet. My tiler is very happy with their quality and I look forward to seeing the finished project. Would highly recommend Johnson Tiles.
7 maj 2025
Svar från Johnson Tiles UK
Hi Karen,
Thanks so much for taking the time to write a review, we are thrilled to hear you found the tiles you were looking for, and were impressed with the service and quality provided. We hope you love the finished look.
Many Thanks
Sophie
Very happy with my first experience of…
Very happy with my first experience of using Johnson Tiles. Thank you.
7 maj 2025
Svar från Johnson Tiles UK
Hi Helen,
Thanks so much for taking the time to write a review, we are thrilled to hear you had a great first experience with us. We hope you love your new tiles, and would consider us again in future.
Many Thanks
Sophie
Svar från Johnson Tiles UK
Hi Richard,
Thanks for taking the time to write a review, it is greatly appreciated. We are so pleased you were happy with the service received, and hope you found the right tiles for your project. Please let us know if we can be of any further help.
Many Thanks
Sophie
Discontinued
Discontinue the best ranges with no suitable alternate replacements. Just poor customer experience. I'd been so excited for the past 6 months looking forward to getting a specific tile. It's not like they're cheap either.
23 maj 2025
Omdöme utan inbjudan
Svar från Johnson Tiles UK
Hi Benjamin,
Sorry to hear this, throughout the recent product transition we always try to ensure there are suitable replacements in place if we have discontinued colours/ranges. Please could you let us know what the product in question is and we can advise accordingly.
Many Thanks
Sophie
Svar från Johnson Tiles UK
Hi Pauline,
Thank you so much for taking the time to write a review, we are thrilled to hear you were impressed with the service received. We hope the sample was helpful and you found the tiles you were looking for.
Many Thanks
Sophie
Great customer service
Great customer service, its very useful for me to be able to get samples. Order arrived next day! Great to be able to buy tiles that are made in the UK. The others I use have to come from Portugal which has gotten so complicated!
1 maj 2025
Svar från Johnson Tiles UK
Hi Sadie,
Thanks for taking the time to write a review, we are thrilled to hear you were so pleased with the customer service provided. We hope you found the right tiles for your project, and would consider using our products again in future.
Many Thanks
Sophie
Great price but delivery was only let…
Great price but delivery was only let down they said between 9 and 12 turned up before left half on road and half path never knocked door but everything else great
15 maj 2025
Svar från Johnson Tiles UK
Hi Dave,
Thanks for taking the time to write a review, and for your feedback. Sorry to hear this regarding the delivery, we use third party hauliers who offer kerb side delivery only, but should have knocked on the door and made you aware of the delivery, so we will pass this info on.
Many Thanks
Sophie
Product
Website, prices, ordering process, delivery all very good
Product quality good but the tiles were slightly smaller than what it said on the box which was a little disappointing
1 maj 2025
Svar från Johnson Tiles UK
Hi Dave,
Thanks for your comments, we are pleased you were happy with the prices and service. Sorry to hear you were disappointed regarding the sizing. Please contact our technical department at technical@johnson-tiles.com, for advice if you believe this could be out of size tolerance.
Many Thanks
Sophie
The sample I got were nothing like the…
The sample I got were nothing like the picture . Very disappointed
14 maj 2025
Svar från Johnson Tiles UK
Hi Rebecca,
Sorry to hear this, was it just that the sample was too small and did not show the marble veining in the product? If so we can arrange for a larger sample to come out to you.
Many Thanks
Sophie
Great quality and value
Great quality and value, easy to order and arrives promptly. Helpful staff on the phone when specific date for delivery was required.
12 maj 2025
Svar från Johnson Tiles UK
Hi Emma,
Thanks for taking the time to write a review, we are thrilled to hear you found the ordering process so easy, and were impressed with the quality, value and service received. We hope you love your new tiles.
Many Thanks
Sophie
Really helpful and efficient with an…
Really helpful and efficient with an order difficulty and it was immediately resolved with an apology.
24 april 2025
Svar från Johnson Tiles UK
Hi,
Thanks for taking the time to write a review, we are so pleased we could resolve the issue efficiently for you. We hope you love your new tiles.
Many Thanks
Sophie
Great company to deal with.
Easy to use website from ordering to delivery. They were very professional and kept me informed at every stage.
7 maj 2025
Svar från Johnson Tiles UK
Hi,
Thanks so much for taking the time to write a review, your feedback is invaluable. We are so pleased you found the website so easy to use, and were happy with the service received. We hope you love your new tiles.
Many Thanks
Sophie
Prompt delivery of tile samples.
24 april 2025
Svar från Johnson Tiles UK
Hi Mary,
Thanks for taking the time to write a review, it is great to hear you received your samples so promptly. We hope you found the right tiles for your project, please let us know if we can be of any further help.
Many Thanks
Sophie
Fast delivery
28 april 2025
Svar från Johnson Tiles UK
Hi Brian,
Thanks for taking the time to write a review, it is great to hear you were please with our fast and efficient delivery service. We hope you love your new tiles, and would consider us again for any future tiling projects.
Many Thanks
Sophie
Bought my tiles from Johnson tile, Great price.…
Bought my tiles from Johnson tile outlet. After receiving a free sample, I was very happy to order my tiles. I made a big saving as they were in their sale. Plus free delivery and well packed on a pallet.
13 april 2025
Svar från Johnson Tiles UK
Hi Chris,
Thank you so much for taking the time to write a review, and for your lovely comments. We are thrilled you found the right tiles for your project, and were happy with the price and service received.
Many Thanks
Sophie
Basically you gave good service
Basically you gave good service, quick , efficient, delivered when you said
26 april 2025
Svar från Johnson Tiles UK
Hi,
Thanks for taking the time to write a review, it is greatly appreciated. We are so pleased to hear you were happy with the service received, and hope you love your new tiles.
Many Thanks
Sophie
A slight delay, tiles very good
A slight delay on the delivery, partly due to a bank holiday. Tiles were great as expected. Customer services could improve their communication with the customer through sending an email notification of sending/estimated date of delivery.
6 april 2025
Svar från Johnson Tiles UK
Hi,
Thanks for taking the time to write a review, and for your feedback, we will look into this. We are so pleased you were happy with the tiles, and hope you found what you were looking for.
Many Thanks
Sophie
Speedy and efficient
6 april 2025
Svar från Johnson Tiles UK
Hi John,
Thank you for taking the time to write a review, it is greatly appreciated. We are thrilled to hear you found the ordering process so quick and efficient, please let us know if we can be of any further help.
Many Thanks
Sophie
Customer Services
Nikki Clarke in Customer Services. She helped when I had ordered the wrong samples and organised to send the correct ones allowing me to then order the tiles. She was great.
4 april 2025
Svar från Johnson Tiles UK
Hi,
Thanks so much for taking the time to write a review, I have passed on your comments to Nikki. We are so pleased we could help you in finding the right tiles for your project, we hope you love them.
Many Thanks
Sophie
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