Jimmy Choo Omdömen 

I must admit I love original jimmy choo fragrance. But am perplexed as to why you settled to present to us I want Choo It is a dime store fragrance and I am sorry to spend good money for it. I would definitely like a refund. So disapp

Why so expensive. Why. Why. Why. No better made than a pair of £60 trainers. Just don’t get it.

I am extremely disappointed with my recent experience at Jimmy Choo. I purchased a pair of shoes that turned out to be defective. When I brought this to the attention of customer service, they completely dismissed the issue and refused to take responsibility.
The staff I dealt with were not only unhelpful but also quite rude, showing no concern for their customers situation. This level of terrible customer service is unacceptable for a brand of this reputation. I expected much better and won’t purchasing from Jimmy Choo ever again.

Escroquerie commerciale :j'ai acheté 1 bracelet pour ma compagne pour Noël sur le site officiel de Jimmy Choo.com en ligne, qu'elle mauvaise surprise!! le bracelet avait l'apparence d'un vieux bracelet déjà porté ,j'ai trouvé 1 QR code sur la boîte d'emballage siglé Jimmy choo que j'ai scanné cela provenait de chez vestiaire Collective 1 site de produit d'occasion - une plainte va être depose contre la marque

I purchased a pair of Jimmy Choo shoes for my wife to wear on our wedding day, and unfortunately, the experience has been nothing short of frustrating. After wearing them just once, crystals fell off both shoes. I sent them for repair under the guarantee, but when I received them back, the crystals were misaligned. Despite sending them back for further repairs, the problem was never resolved.

The shoes, which cost over £800, should have been a beautiful addition to our special day, but instead, they have become a source of frustration. The attached photo show the shoes after the so-called repairs, which clearly didn’t fix the issue.

The quality of both the product and the repair service has been incredibly disappointing. I expected much higher quality from a brand like Jimmy Choo, and I am extremely dissatisfied with the outcome. I would strongly advise others to be cautious when buying from this brand, as my experience has been a complete let down.

Min taske som jeg fik i fødselsdagsgave i sommeren 2023, er til reparation for 2. gang. Læderet skaller af.
Når tasken er til reparation tager det mellem 10 og 12 uger. I den tid har jeg ingen taske. Det er en hvid lædertaske, hvilket betyder at jeg ku bruger den om sommeren, så jeg har stort set ikke brugt tasken, da den har været til reparation hele sommeren og nu efteråret. Når jeg spørger hvad der sker hvis den skal til reparation for 3. gang, får jeg ingen svar. Jeg har aldrig oplevet noget lignende. Jeg valgte Jimmy Choo, da jeg tog for givet at det er høj kvalitet og deres produkter er flotte. Det kan jo være ligegyldigt, når tasken ikke er holdbar og ikke kan bruges.
Og hvor mange gange skal tasken til reparation?

I purchased the Cinch M cowhide bag. Within the first month the cowhide was rubbing off and looked awful. They would not stand behind their product and tried to tell me how to care for it!! What a joke this company is!!

I met with Danny at Jimmy Choo New Bond Street today. What a lovely, professional and friendly gentleman. Excellent service. I definitely recommend an ‘in store’ experience as opposed to ordering on line.

Ich war mit dem Store in Frankfurt und der Sales Assistant Farah mehr als zufrieden! Dieser Service und die gesamte Abwicklung hat einwandfrei funktioniert. Die liebe Dame hat alles dafür getan, dass ich meinen Traumschuh über Umwege noch bekomme obwohl dieser online ausverkauft war. Ein riesen Dank an dieser Stelle für diese seltene Erfahrung!

O star. Purchase an item in Europe which was damaged. They have 14 day refund ! Confronted them they want to give me store credit. I am disputing it with my Amex. Not a reliable company.

I bought pair of Diamond Light Maxi/F for $703 such poor quality n bad experience, they r as hard as stone I broke my toe nail in 2 pieces n have to go for surgery, extremely hard n uncomfortable for a sneaker , please please please don’t buy or if u r willing to pay $$$$ for medical bills be my guest, poor customer service, on my return request they want images n a specialist will decide weather returnable or not, however I have turned in all the images including my broken toe nail . I wore those shoes for barely 10 mins so no damage to shoes but my toenail :(

I would like to start by expressing my deepest gratitude to Hannah the CEO of Jimmy Choo and her team Florence and Judi. Those ladies are amazing, thank you for your professionalism, kindness, friendly attitude and great customer service. Those ladies helped me so much with the issue I had with my wedding shoes. ( they managed to act very quickly, so everything was resolved before my special day ) I am forever thankful and appreciate your help!
I had amazing experience with those ladies they really made me feel special and provided me with the right, well deserved Jimmy Choo experience. Xx I am the happiest bride to be with my dream Jimmy Choo Bing 65 !!!! Every girl’s dream, amazing and very comfortable shoes. I am so ready for celebrating all day and dance all night with my pervert shoes!!! Thank you Jimmy Choo’s team, you are the best !

Best regards,

N.

Ich kann mich den vorherigen Bewertungen nur anschließen und jedem ganz klar davon abraten Schuhe bei JC zu bestellen!!!! Ich habe Schuhe zurückgeschickt, deren Karton ich nur geöffnet habe um dem Rücksendeschein rauszuholen und nicht mal anprobiert habe. Dennoch hat der Kundenservice mir ca 2 Wochen später eine Nachricht geschrieben, dass die Sohle Gebrauchsspuren aufweist und die Retoure nicht akzeptiert wird. Auch nach mehrmaliger Rücksprache mit dem Kundendienst weigern diese sich die Retoure zurückzunehmen. Das ist für mich absoluter Betrug!!!!

I would give this no stars if I could. Placed an order - their courier DHL dumped it in my blue bin.

They arranged to collect it, also with DHL. They collected it and have not received it and I am yet to receive my refund. This is despite me having tje man collecting the parcel on CCTV. Customer service is horrendous - they haven’t done anything about it - they simply don’t care. Would advise never to buy from this company

Hello there! I purchased a Bucket from your Palm Beach Gardens Florida location 2.5 years ago. It is made of Eel skin. We purchase an additional purse at the same time. About 6 weeks ago we went into the store to ask if we could send the purse back because the bottom of it the eel skin was peeling back a little bit and the handle was tarnishing. Isabel is the manager of that location and they took pictures of my bucket and told me in two days I would receive a text message with the information on how and when it would get sent back for repairs. I never heard a word from Isabel or anybody else. I had to keep following up on the purse myself two and three and four times as Isabel would never get back to me. I find it very odd and disheartening that you spend so much money on these very beautiful items in the only to get absolutely no response when something goes sideways with your item, it absolutely will deter me from buying anything else from you guys and push me toward the other designers that are located in the same Mall as this location. No customer service, no response, and we absolutely love your products, which is a shame. This leads me to only let you know that I will be telling all of my friends and I'll be sharing this on my Facebook page as well is any other social media that I can that you don't back your product. From the looks of the reviews on this site you should start paying attention. Chanel and Gucci have a very nice items as well so you don't own the market so get your head out of your butt.

Une marque déplorable j'ai acheté des lunettes avec strass qui a peine apres a peine deux mois en ont deja perdues deux, et lorsque je contact leur sav ils me disent qu'il faut que je contact le sav de Essilor qui eux me disent qu'ils faut que je ramene le produit en boutique car ils ne prennent pas le sav a leur charge, la boutique se trouve a 500km de chez moi, c'est lamentable comme service pour une boite qui se dit de luxe, par contre ils prennent bien tous leur marge lors de la vente ca il n'y a pas de problème

Jimmy Choo in Harrods has a terrible store manager. He refused selling me a pair of shoes that was my size claiming that it was saved for another important client who he didn’t know when they would be back to buy them.

Not a quality brand it is suppose to be. My recent experience is below zero. I was given a bag as a gift from my daughter the whole bag is peeling after the two year warranty they offer. Contacted customer service escalated the matter twice and the outcome was zero! Very expensive bag but my other leather bags I own over 20 years are not peeling they are leather too. The bag is faulty they have not replaced it or repair it so they have lost allot of customers and from what I see in the comments the brand has not a good name as far as quality goes! What a waste of money!

Die Produkte und Artikel des Unternehmens sind schön und sprechen für sich, dazu habe ich auch keine Einwände. Der Kundenservice dagegen - für ein internationales Unternehmen - ein schlechter Witz.

Die Ware wird in Deutschland bestellt, beliefert wird man aus Holland, Kundenservice ruft dich aus Italien an und die Retoure erfolgt an Polen.
Ich habe Brautschuhe bestellt gehabt, diese kamen an und wurden innerhalb von einer Stunde nach Ankunft zurück retourniert. Ich habe Aufnahmen, während ich die Schuhe angezogen habe. Denn das Unternehmen hat meine Retoure nicht akzeptiert, mit der Begründung ich habe die Schuhe beschädigt und diese nicht wie in den AGB's vorgeschriebenen Teppich anprobiert. Die Schuhe wurden auf einem trockenen Laminatboden anprobiert. Das eine Paar hatte auf der Sohle einen kleinen, eingetrockneten Wasserfleck. Der Fleck war aber schon älter, weil wie gesagt, ich habe die Schuhe nach Ankunft innerhalb von 1 h zurück verschickt. Die Bilder der Sohle wurden in der Schweiz in einem Jimmy Choo Store gezeigt und die stellvertretende Filialleiterin meinte, dass das Unternehmen die Schuhe zurücknehmen müsste, weil eigentlich ist nichts gravierendes am Schuhwerk.

Einmal meinte die "Kundenberaterin", dass vielleicht das Laminat nass war oder man merke manchmal gar nicht wie "lebhaft" der Boden sein kann. :)

Sowohl die Verbraucherzentrale noch der Rechtsanwalt konnten das Unternehmen nicht dazu bringen, die Schuhe zurück zu akzeptieren, deren letzte Aussage war - ich solle mir einen Bankberater als Schlichtleiter zu der Sache nehmen. Das Unternehmen verkauft zwar an Deutschland, aber man soll im Klaren sein, dass deren Sitz in Großbritannien ist und hier das englische Recht bzgl. der Retoure auftretet.

Bestellnummer:JCHROW0001553680

Don’t do it! I own three pairs of Jimmy Choo’s and have been disappointed by them all. They wear very quickly! One pair lost multiple pearl studs on the second outing and the customer service team are slow, difficult to deal with and trying to charge extra costs to repair their shoddy work.