Jaguar Omdömen 

I am extremely disappointed with the level of service provided by Jaguar Garage in Slough. While I had initially read the negative feedback from other customers, I proceeded with a test drive and, unfortunately, was pressured into financing a brand-new Jaguar E-Pace by a very pushy salesman. Regrettably, the car's value has plummeted, and I’m now unable to sell it for even half of what I paid.

During my two-year service, I was shocked by the £580 bill, which even included a charge for a 1-litre top-up of screen wash! Furthermore, they kept my car for almost the entire day without offering a courtesy car, leaving me with no option but to wait at the garage for hours. When I finally left for an important business meeting, I discovered the service warning light hadn’t been reset.

When I contacted the garage, they informed me that my car was subject to three safety recalls, one of which concerns the passenger airbag – a known defect that has caused injuries, including facial burns. Despite the seriousness of this issue, the earliest appointment they could offer me was in February 2025, a full five months away! This is simply appalling and unacceptable for a premium brand like Jaguar.

I sent an email regarding these issues three days ago, and I have yet to receive any response. This level of service is a complete disgrace and a far cry from what one would expect from a supposed premium car brand. It’s deeply concerning that a company would neglect customer safety and satisfaction in this way.

To anyone considering purchasing from this group, I strongly advise you to think twice before making any decisions. The experience has been nothing short of a shambles, and I regret my purchase.

Have had three quite serious problems with my XF S type. During one repair I was told three times the problem was fixed when it was not. After my complaint about the service I was threatened with the fact that I would not be able to return my car in future for service. The documentation after the last service said I would receive a customer survey but this never appeared. So if you have a problem you don't receive a customer satisfaction survey.

Poor customer service, awful experience from start to finish. If you want to be treated like a valuable customer then do not come here.

Miss my old F-Type. Really shouldn't have sold it, wasn't the most reliable, but it was always smiles per gallon instead of miles!

My 2019 Jaguar (XE) needed a repair on the rear shock absorber which appears to be a common fault with Jaguar. Called in July and was told the earliest appointment without a courtesy car was October, with a courtesy car was January ‘25! Contacted the Jaguar dealer I bought the car from last October and they gave me details of a private Jaguar specialist as they told me they were also fully booked until January. Jaguar’s response - sorry it is what it is. I will be getting rid of the car ASAP and going back to the Germans - they are leagues ahead of their British counterparts I’m sorry to say!

Near fatal accident when the front drivers wheel just fell off while driving. Sounded like a bomb went off when the car collapsed to 3 wheels.. incident happened on June 6th.. to date Jaguar are yet to report anything back to us. Millions are driving unsafe cars yet Jaguar are in no rush to save any customers...🤬or deal with me the customer who spent over & £70k only 9 months ago.. utter disgrace!

e Pace. From start to finish and beyond our purchase was first class. This is what service used to be like in the “ good old days “
Thankyou Tim and Anthony.

Bought an Ipace last year and I've had issue after issue with the car ever since buying it.

Windscreen not sealed properly had to be replaced, had water ingress, car charging cable had to be replaced, car would only charge to 60% had to get modules replaced, ok button on the steering wheel stopped working Jaguar want £250 to replace it, now theres a wiring fault with the charge module, Jaguar want £1,154 to fix this and refuse to cover the costs EVERY SINGLE TIME you ask for help.

I would literally turn down a FREE car from JLR if it was offered to me. the WORST dealers i've ever dealt with

at 100,000 the engine died, the turbo too on the freeway with kids then roadside assistance and lots and lots of money down the drain never buy a jaguar.

The organisation leaves something to be desired. Problem with my I pace so an engineer comes to look at it, yes there’s a fault and he will get it booked in with the local dealer. 2 weeks no call, so I call them and book it in over a months wait! I have today gone to Newbury Jaguar and they were pleasant enough, but it has taken all day for them to see that the fault exists, now they have to order the part. 2 separate people have looked at the same fault and no part has been ordered! Now I have to wait for something that is on back order and it should have been requested nearly 2 months ago.

Das Differential ist bei diversen Modellen (so zum Beispiel bei dem XF) nach 100'000 km defekt und sollte ersetzt werden. Für CH 7000.00. Aber, es gibt europaweit kein Ersatzteil und auch kein Austausch-Differential. Lieferzeit kann nicht genannt werden. Für ein Auto, das 82'000 gekostet hat ist dies nicht akzeptabel. Die Kulanz der Firma Jaguar wäre da gefragt.

Relating to car purchase at Hatfields Jaguar Wakefield. Friendly enough team but feel let down by miss information. Allowed myself to be talked into taking finance which I did not need in order to get a ‘better deal’. I was assured that there was no early completion penalty and all I was asked was to not pay off the finance for 6 months. Honoring the verbal agreement I let the finance run for 6 months only to find that when I applied to pay it off an additional 2 months(59 days) interest was applied to an already extortionate APR. So in the end I had all but paid in interest for the extras which I had no real interest in and am unlikely to need. I expected better from what I thought was a premium brand.

Since the moment of purchase, my 2019 I Pace from Sinclair Jaguar Swansea has presented a slew of problems:
On August 20, 2022, mere days after taking possession, I received a warning signal indicating dangerously low coolant levels. Heeding this alarm responsibly, I promptly sought assistance at the nearest Jaguar service centre, only to be met with the frustrating news that they could not attend to the matter immediately due to an overwhelming backlog of work. I was, instead, directed to contact Jaguar mobile services upon my return home, with an explicit instruction not to drive the vehicle until the issue was rectified. In compliance with these directives, I promptly reported the coolant level fault to Jaguar Mobile Services, resulting in the dispatch of an engineer to address the matter on August 21, 2022.
On April 4, 2023, I encountered an issue with the charging socket, further undermining the usability and convenience of the vehicle.
On June 23, 2023, a grievous concern arose when the electric drive unit (Front right - half shaft seal) was found to be leaking, casting shadows over the vehicle's longevity and reliability.
Concurrently, on the same date, June 23, 2023, an unresolved fault was discovered in the air conditioning compressor, compounding my frustration and inconvenience.
To compound these issues, on March 11, 2024, I was dismayed to observe peeling paintwork on the driver's side door and the offside bumper, as depicted in the attached photographs. This not only mars the vehicle's aesthetic appeal but also raises questions regarding its overall quality and durability.
On April 2, 2024, Air bag light fault flagged during MOT and the vehicle failed its test. Vehicle required a wiring harness.

Yet to reach a satisfactory resolution!

Could I tell you about our ‘Jaguar Dream Scenario’ experience😡
Our IPace was recalled for an “important update“ in March. Our car entered Jaguar service centre after a solid year without fault. It was running the best we’d known since purchase. However, after a 7 hour wait it was returned with 2 faults caused by the update. ANOTHER battery fault (6th on this IPace) & a traction fault. Which displayed “DRIVE WITH CAUTION”
We contacted Jaguar immediately. To be told “sorry we are unable to fix your vehicle until September! (6 months). There is a backlog of parts on order.
Considering the faults were caused by Jaguar, I/like you would expect a company of Jaguar stature & prestige to pull out all the stops to make sure their mistake was rectified immediately. This has been Jaguars response to date:
*Nothing we can do
*We do not have the parts
*We have no technicians available
*We have no courtesy cars available
*Our service manager will call you tomorrow – no call
*We will call you with an update – no call
*Your car will be ready on the 24th, 31st, 8th, 17th, now the 30th.
So I contacted Jaguar head office via email (almost impossible to find any contact at all).
To date we have received no correspondence. Yet our car sits in a Jaguar car park somewhere🤷🏽‍♂️
So when Jaguar say “Dream Scenario“ I would respond with “nightmare scenario”.

I will speak to Jaguar tomorrow. For the final time before taking legal action. However, the employees had a ‘factory buzzer’ mentality the last time we were there. As soon as it was time to go, everything was dropped and they were off. So I doubt they’d care. Meanwhile Jaguar pay the price of this shocking customer service.
My 3rd Jag will be my last…. Unfortunately. 🙁

Cracked windscreen in my brand new Jaguar XE on day one claimed through insurance and still after 3 months still not replaced because Jaguar have failed to supply and continually quote part as being on back-order.
Tried to escalate through dealership and also directly with the Jaguar customer complaints but completely met a stonewall and been given all sorts of excuses.
So after 3 months I continue to drive looking at the road through a cracked windscreen with no idea of timescale to replace. This is my first and will certainly be my last Jaguar!!!

Bought an F-Pace SVR from Hatfield Jaguar in Wakefield last year, did a check at the time and nothing flagged up as you'd expect.
Recently did another online check to for valuation purposes..and this time its come up with a mileage discrepancy dated BEFORE I bought the car!!!.
Been trying to sort this issue out with Hatfield/Wakefield for 2 months now, but get the feeling they're just not interested...probably because they're closing the dealership in Sept this year.
Decided to ring customer service dept and they almost said they can't/won't do anything about it as the dealership is having trouble getting in touch with the BVRLA (who flagged the discrepancy)...so despite the problem being there before i bought the car they've basically said its my issue. Don't touch JLR with a barge pole and I would never buy a JLR car again...Next stop the Motor Ombudsman

Since day 1 my I pace has been a nightmare which is getting worse. I have been recovered 9 times because of 12v battery issues (7 times this year) I would not trust them to repair a wheelbarrow, mine is leased through Lex who I have pushed to take the car back as unfit for purpose - I have terrors every time I change as whether I willl be successful or not. Lex have a get out clause saying they are not responsible for the car. Warning to anyone considering a I pace - THINK AGAIN!!

Again had a very bad experience when handing in our IPace after the end of the lease. The enclosed winter tires that we have bought and paid for ourselves have been removed from the car by Jaguar and they will now not hand them over, claiming that they cannot find them. It is outright theft. We are very appalled by this poor treatment.
2. Wisit. Had a very bad experience when handing in my car for service. The senior service employee was very rude and belittled other car dealers to a degree that no one can afford.

Ein super Auto, der Service grottenschlecht . Ich wollte bei meinem Jaguar einen Zahnriemen wechseln lassen der Fachmann mit 20-jähriger Berufserfahrung in dem Autohaus sagte mir das wäre jetzt nötig. Nach mühsamer Kleinarbeit und suche habe ich herausgefunden, dass mein Auto eine Kette hat und gar keinen Zahnriemen. Das nennt sich dann Fachwerkstatt. Jaguar selbst konnte sich ebenfalls nicht dazu äußern, was mein Auto nun wirklich hat einen Zahnriemen oder eine Kette. Das Gespräch über den Chat verlief so, dass mir der Mitarbeiter einen Link sendete in dem ich Fachfirmen finde, die das Problem lösen. Er hat nicht einmal zugehört bzw gelesen, dass ich bereits erwähnte, dass dieseWerkstatt sang und klanglos versagt hat. Ich habe nicht einmal Zugriff auf eine Serviceliste um selber einmal prüfen zu können, welche Leistungen wann gemacht werden müssen. Und entsprechend werde ich das garantiert nicht bei dem Fachhändler ausführen lassen sondern in einer freien Werkstatt, die sich mit Jaguar besser auskennt

Love my F type R the problem is everything else Jaguar

In control app is ok but £460 for 2 yrs and some stuff just doesnt work.

Jaguar Assist is in the app but does not apply. Misrepresentitive and misleading. Jag Assist states a fully trained Jaguar technician will attend to your roadside needs. BS it just puts you through to the AA who in my experience are the pits!

Looking at the dreadful reviews on here and the attitude of Jaguar to not even respond to all of these nil star reviews I will never buy a new one and absolutely never an electric one!

I have had several BMW's and everything surrounding them is unfortunately better.

If I had one word to sum up Jaguar from an IT and service perspective it would be ARROGANT