Jaeger Omdömen 

I agree with the below comment. I purchased a jumper from their online website (so directly from them!) and after wearing it twice all the material was starting to come out and it was practically unusable. I paid around £50 for the product, and the quality is much worse than the cheaper highstreet chains. I emailed customer service and did not hear back. Will not shop there again.

I bought 2 jumpers in the sale from the Outlet and while the fit and colour are good, the quality is not, piling on the first wear and just getting worse. I'm so glad I didn't pay full price for them. I emailed customer services, twice, to try and leave feedback and it has taken a while for them to come back to me. Then i was told that there was no capability to leave a review if products have been bought in a sale or at an Outlet! So basically, if you buy in a sale or at an Outlet you have no voice which I think is ridiculous.
I have since emailed again to suggest they should change their policy, but have not heard anything. This is the first time i have bought anything from Jaeger, it will be the last.

Bought a lovely cashmere sweater in Chichester before Christmas & am very happy with it. Sadly, the customer service in the shop was unremarkable as there was no constructive help or advice given during the sale which I would have appreciated. That said, when the sale came on I did buy the same cashmere sweater in another colour. The on line service for next day delivery worked perfectly: the item came bang on time via DHL.
I have been a loyal Jaeger customer for over 40 years but the quality of customer service in their shops has definitely deteriorated during the past few years.

Jaeger, please improve your act or you will be following the Viyella and Country Casuals group .............

I have bought umpteen Jeager items in the last few years and have always been happy with the quality of the garments. However, I recently found out that Jeager no longer exist at Rackhams, Birmingham, so I went to their outlet store in Western Arcade. I was looking for a faux leather black bikers jacket and because they didn't have it in my size I emailed Jeager to find out if any other store in the U. K. may have it. For the past three weeks I have sent at least ten emils, and they all came back undeliverable. I have checked and re-checked their email address, and although it is correct the emails keep coming back to me. I do not have this problem with Fenn Wright, Hobbs, Precis Austin Reed or Stuart Weitzman with whom I have had recent dealings with.
Whilst I was looking for the faux leather jacket I spotted a dress I would have liked but the store didn't have my size, so I asked the disinterested assistant to have a look on line for me which she did and said it was not available. When I came home I had a look on line myself and found the exact dress and ordered it. Not impressed with Jeager customer servicer at all. I really would have liked to buy the leather bikers jacket.

I Used to shop at jaeger Oxford,
Was always welcomed by staff who had been with jaeger a long time and knew their stuff!!
The staff seem to chop and change, Not the same service anymore.
Look after staff and staff will look after customers!!
Come on jaeger what's happening?

This is my first experience from buying from Jaeger. Firstly the shirt I bought was ridiculously small for an XL, to the point I could hardly get my arms in the sleeves. So I thought not a problem I will just send it back. The Big Brother tone of the returns form certainly made me question what sort of company this was. You will do this, you will ensure that, all at your own cost, we will let you know when you have been refunded, abrasive and unfriendly. At the very least there should be free returns. First and definitely the last time for me.

I am amazed that this company survives with the dreadful way it treats its customers. I recently purchased two items of clothing described on their website as tailored. Having worn one of the items I can honestly say I would have had a better experience buying from Primark or a market stall. At least my expectations of the "tailored" items would have been lowered - but I didn't I bought from what I thought was a reputable company and paid much more. I returned back to Jaeger only to be told " the items are Jersey material - what do you expect"

Jaeger you should be ashamed - you certainly do not deserve your brand reputation. I will NEVER buy from you again and will discourage anyone I know from doing so!

I was truly shocked by the way Jaeger Customer Service staff treat their customers. Yesterday they simply put the phone down on me rather than apologise for their sub standard cashmere garment.
A short time ago we purchased two items of cashmere knitwear from the Jaeger website. One item has been fine, but the second jumper showed signs of pilling after just one day of wearing. I removed all fibres thinking that it might be better after this after a second and third wear it became only worse. I am sure that if nothing was done I would be left with just a pile of fibres to wear.
I was advised by Jaeger to return the item. Yesterday we received a condescending email signed by Karen Wagge from Jaeger Customer Service to advise us that pilling was normal on knitwear and she advised us to buy a comb(!) to remove them. But as a 'gesture of goodwill' Jaeger would send us a gift card after charging us for our return postage that was supposed to be free of charge. Absolutely unbelievable! When I phoned to complain I was given the choice to have the jumper back or have the gift card. Jaeger was not prepared to budge as in their opinion there is nothing wrong with the item. Why not offer a replacement or simply give the customer their money back? As we bought two items of the same material we could compare them and there clearly was an issue. I have been buying knitwear long enough to know what to expect from a cashmere garment. On top of that the woman I spoke to yesterday afternoon made things ten times worse by slamming the phone down on me after the conversation heated up. Well 'darling' you have earned your employer another bad review!
Jaeger please take note, you are damaging your customer relations by the way you deal with customer complaints. Is it not better to simply apologise for the problem? If your staff had done so I would have been disappointed as I really loved my new jumper, but I would have put things down to bad luck. Now all you are left with is another upset customer who will look elsewhere for their next purchase!

Absolutely disgusted with the non customer care your company shows, been emailing you for over 3 months regarding a faulty pair of trousers, you keep responding with the same rubbish- you are just so uninterested in resolving the situation...Ive sent the trousers back to you- taken over 2 months to even get back to me...yes i may not jave a proof of purchase anymore but most helpful conpanies find a way to appease a customer...never experienced such incompetence...no wonder Jaeger is struggling on the financial market..your first priority should be your customers but your so stuck up you keep faffing me off with the same BS...if anyone out there is looking to buy anything from Jaeger dont bother their quality is crap and customer care even worse......

I bought a few items online in the Jeager sale just after Christmas, and due to the busyness of the season, I expected a delay to their usual 3-5 day delivery window.

At the same time I also bought products from three other online retailers (Cos, M&S and And Other Stories) - each of whom also stated a 3-5 working day delivery window.

The Jeager stuff arrived on time, and a week before any of my other purchases.

Jeager use DPD couriers, who provide a really good tracking and delivery-amends system. My one minor annoyance was that I had to amend the delivery address as I was going to be out on the day they were due for delivery, and re-routing delivery by approx. 700m caused a two day delay. However this is a DPD process not a Jeager one.

The products were a joy to open, everything was packed well and wrapped in tissue paper, it really felt like a treat to receive the goods.

There were a couple of items I had to return, and it was quick and easy to do - the store staff at the Chelsea store aren't the friendliest, but they are efficient and the experience was trouble-free.

Today is my birthday and I went to Jeager shop at the Ashford designer outlet In Kent. I wanted to buy a coat when I got to the till I was told that it was more expensive than the item was priced although half the items had the same price on the sale rail. When I complained they were very rude and very disrespectful and their atturtude stank the acting manager said take it or leave it! When I said that I was not happy with my treatment, both the acting manager and sales girl said goodbye. As my son and I walk out both staff said in a disrespect mocking voice goodbye and began to make rude comments. As a regular customer at this shop It was discusting. I Have reported it to the customer service team I will see if anything happens. I have also contacted treading standards who are now going to look into this! So if you wish to be treated with complete disrespect and rudeness jeager at the designer outlet should be you first place of call! Mrs Baars.

I ordered a whole bunch of stuff from Jaeger online. Jaeger supplied Charles tryhitt collar stiffeners in a jaegaer box, which do not fit my shirts - £20 for a silver plated set of collar stiffeners . i can accept the mistake but I spent thirty minutes on the phone and have to drive to a collection point to return before jaeger will send me the product I ordered and paid for.

More a behaviour that I'd associate with a company like Lidl than Jaeger, not really a trusted premium brand.

No offer of compensation for Jaeger's poor customer service either. I have twelve Jaeger shirts and three suits from them in my wardrobe. I won't buy from them again.

Wake up

I've ordered lots of items from both Jaeger and Jaeger outlet websites and both are excellent. Items come well packaged and I usually pay for the next day delivery as its only £2 more than standard 3-5 days although I have also had items delivered to a nearby store which is free.
Quality of clothing really is superb and I would say I'm not your typical image of a Jaeger shopper but everything I have bought I have compliments on and I have never seen anyone wearing the same thing.
I'm disappointed that the loyalty card programme no longer includes the outlet store.
They have many offers on their websites it's worth waiting sometimes as you can save a fortune.

Beautifull blouses and great colours. Everything was of high quality and fitted perfectly.

From a company like Jaeger, I really expected better service - my partner ordered suits costing over 1k and was still charged for delivery, with only 2 suit bags for 4 suits included. I've been waiting for a delivery now for over 2 weeks and am still waiting to get a reply from Jaeger customer service to find out where my parcel is. Not impressed!

The clothing is fantastic quality, delivery is fast & efficient, & returns are easy. It would be 5 stars but they are so expensive...but worth it.