Jaeger Omdömen 

I returned two garments unworn with tags in. I chased Jaegar multiple times by email with no response. Eventually the two garments were returned to me with a note saying they would not accept the returns as they were ‘creased’ and ‘covered in white fluff’.

Obviously when clothes are being sent via the post or courier they will be creased. It begs the question ‘Has Jaeger ever heard of an iron’? It’s standard practice for clothes retailers to press returns, it’s absolutely ludicrous for them to refuse returns because they’re creased.

As for white fluff, I have no idea what that’s supposed to be, but I have both the garments here and there is absolutely no trace of it.

I bought something from Jaeger because they used to have an excellent reputation and my Mum got all her clothes from them. It didn’t even occur to me that I should check Trustpilot because I thought it went without saying Jaeger were trustworthy and reliable.

The quality of goods didn’t really merit the price tag either. LK Bennett and Boden are far better quality at the same price point.

It’s incredibly sad that such an institution seems to have turned into a haven for scamming. Really, when ASOS and BooHoo can offer a superior level of service to what is supposed to be a high end supplier, they really need to sit down and evaluate their business model.

I will never, ever use them again under any circumstances.

I love this store. Yes some of the shop assistants well just one in particular can be snobbish, but the rest of them are helpful an friendly. I love there clothes an if I have a flush month yes I will buy there. Always in an out keeping an eye on prices but yes yes yes love it.

This is for the new store in bourton in water that opened today.
Staff and store manager were clearly incompetent, store manager looked like she didn’t want to be there, either couldn’t manage or couldn’t be bothered.
Staff were stood around chatting and parts of the store were a mess.
Won’t be shopping at any Jaeger stores again.

This was a joke with my claim when I was told the driver of YODEL could not locate the delivery he made. And Jaeger informed me that I have to wait until they find out the situation and it took 10 days before sending a form to sign. Very insufficient service! A big surprise with their survival! Goodbye

I would question whether Jaeger now has any capability to provide a service to customers after my current experience - a previously loyal customer transacting for the first time since the business went into administration. I didn’t read the reviews before, I wish I had.

I ordered a suit last Monday, received an auto order acknowledgment with delivery guidance of 3-5 days. After 8 working days (total 10 lapsed days) I hadn’t received any further communications. So I rang at 9.39am on working day 9 to check position. I received an apology, told that the company has had a system glitch and that my order would now be pushed through and I would receive the next day. I accepted that without any further discussion.

I hadn’t receive any communications about the next day delivery after that, so I called the next day (today) to get an update. I spoke to the same customer services advisor, who told me that my order was now to be despatched that evening (tonight) and I would receive the next day. When challenged, the advisor explained again that it was due to a system glitch, which had also affected the despatch yesterday and also that by the time she had sorted my order yesterday it was too late for next day delivery (I called at 9.39am). They had not sent me any updates, but apparently she had a tracking number for me now.

You can understand why I had now lost confidence and asked that I my order be cancelled. The advisor agreed to cancel my order and send me confirmation of refund back to my card that same day. I will update on how well Jaeger did in its commitment to my refund.

I placed an order on 4 January for next day delivery. On 5 January I received an email from Yodel indicating that my parcel would be delivered during the day. I waited in all day/evening but the order did not arrive. When I looked on the Yodel web site I saw that a tracking entry had been made ay 19.50 saying 'We tried to deliver your parcel but couldn't access your property. Please check back for updates.’ As I was at home at 19.50 the message was fallacious. Also I didn’t receive a ‘missed you card’. The parcel was delivered the next day and when I asked the driver what had happed he said that his van had broken down.

I regard this as appalling customer service. This is the second time very recently. ie the previous occcasion was on 9 December, that I have experienced problems with Yodel. I can’t understand why Jaeger continue to use them as they are totally unreliable and don’t give a delivery window like other courier firms, eg DPD. I can only imagine that they are used on grounds of cost, this is a very good example of you get what you pay for!!!

I have been a customer of Jaeger for over 60 years. I use the on-line site as there is a wider range of items than in the shops but will not be buying anything else until they have sorted their delivery problems. However, I don’t expect any action as none was taken last time I complained and so they have lost a good customer.

Looking at other reviews on Trustpilot there are many dissatisfied customers. They need to pull their socks up!!!

Angela Greenfield

We ordered an item from Jaeger using their click and collect service.
When the item did not arrive Jaeger's Customer Services blamed the delivery company Yodel. They said that Yodel had refused to deliver the item and it was still at their delivery hub. Jaeger made no attempt to tell us there was a problem. Then we contacted Yodel direct by telephone and were told that there was no record of the item being held by them or even having been dispatched by Jaeger. Someone is telling lies and the service is appalling, Still waiting to receive a full refund.

They must try very hard to get things this bad.
Ordered a shirt using my £20 Loyalty credit but the shirt unfortunately fitted like a tent so I returned it
asking for an exchange in a smaller size.
Heard nothing after over two weeks so contacted Customer Service who advised that Jaeger
don't do exchanges and that my refund would exclude my Loyalty reward - so the customer
loses twice. Needless to say, they kept their shirt and will not sell me anything again (and I have been a loyal customer in the past)
Avoid.

I have purchased a dress via Amazon pay which was 10 days ago. I have tried to find out where it is by using the link provided i have tried this twice and have had no response. I have emailed the support /customer service at least this time I had a generated email saying they had my enquire however I still have heard nothing ... Terrible service

I've been buying work wear from Jaeger for over 20 years. The local shop in East Yorkshire has now closed down so ordered a shirt online recently. Yes, it arrived in a nice boxed with tissue paper etc.. but when I examined the shirt, when I ironed it, it had marks down the front and on the sleeve. It was clearly a return item that had been worn! I washed the shirt and ironed it but this is definitely not the standard that I'm used to from this shop. It's a shame, as Jaeger has always been known for high quality clothes

One star is one too many - DO NOT USE THIS COMPANY THEY DON'T DESERVE YOUR BUSINESS. And just in case Jaeger read this; I've been a loyal customer of Jaeger for 42 years - so I speak with some authority, and do remember it's hey day, but believe me this current incarnation is a third rate imitaion. What a shambles this company has become. I placed an order yesterday and PAID for next day delivery, (even Gold Loyalty Customers can only use one code at a time these days, and I opted for the 20% discount, so couldn't take advantage of free next day delivery). Today, the order hasn't arrived - two calls and an email to customer services, and I've been told there will be no deliveries THIS WEEK due to a warehouse move. The CS person who called to let me know didn't seem to understand the inconvenience and didn't apologise - frankly he sounded fed up, and told me he'd only just been told about the warehouse move. The website was supposed to have a message on it advising customers, but that hadn't happened either. Jaeger is now a delinquent company that deserves to fail. Thankfully I used Paypal, so will draw on their refund guarantee for goods that haven't arrived.

Terrible service - disinterested staff who do not want to help and are more keen on just saying no to any requests than looking at ways to resolve a complaint satisfactorily. Such a shame as this was a really lovely company.

The company robbed me last year. I have sent purchased items back as the sizes were not as described. The company went bust and never sent the money or my items back to me. I lost thousands of pounds worth of clothing. They knew they were about to go into liquidation but still failed to warn the customers. Bloody crooks!

Oh dear, I should have looked at this page before I shopped on line with Jaeger. So many awful reviews. A week after I had received my dispatch email, my package still hadn't arrived. I called Jaeger find that my package was at a depot 13 miles away from my central London home with a delivery company called Yodel who had not left a calling card when they attempted delivery. However, when I checked the website of Yodel I was informed that my package was unavailable for collection. I spoke to Jaeger again who told me that the package had been returned to them and that I would receive a full refund. They didn't even ask if I would still like the goods. It was as if they didn't want my custom. Jaeger appear to be highly incompetent and resigned to disappointing their customers. Their operative was polite but she had no interest in providing the promised service. This company will collapse soon. I haven't checked if they have given my money back yet.

DO NOT BUY A SUIT FROM THIS COMPANY - Disgusting customer service. The all new Jaeger is not worth the paper its written on. Don't be fooled its of the same quality as the the original company.
I bought a suit for my son at approximately £400. Six months later, both elbows had frayed. I spoke to their customer service and they won't do anything if its over 6 months. We were only just outside that time. So the all new Jaeger Company only expect their suits to last for 6 months.

I bought a coat last December, it was too big and so I returned it by recorded next day delivery. They would have received it on the 8th December. I still have not received my refund. I have been unable to get hold of anyone at Jaeger. They owe me £150.
I will never buy anything from them again. What a shower. Where do they get their quality name from???

Why do Jaeger have a Customer Service Dept? Customer service is the last thing they give you. No wonder this Company has so many problems. They are an utter shower! After several emails back and forth regarding my broken chain strap on my handbag, I gave up! All I asked for was could I buy a new strap and get it fixed myself. Didn't ask for a new bag....just a very simple request. The girl couldn't have cared less, just kept telling me to take it back to the store. I had to tell her several times that the store had shut down. This was the second time I had to contact them, the first time I was told by different girl to go to a cobbler and get it fixed! If you want a good service and not be ripped off with shoddy goods....do not buy Jaeger.
Shame on them.

Never ever order from Jaeger. You will be truly sorry, you will lose your money. In this day and age people cannot afford to lose £80 and have nothing to show for it as I have with Jaeger. I now will be suing them and Edinburgh Woolen Mills for damages all because they cannot communicate with their customers, do not dispatch your orders and are an absolute disgrace overall. Bitterly disappointed, never experienced such an abhorrent retailer and have now learnt that once a company goes into liquidation and are 'saved' by another, do not ever trust them they will hold onto your money, no customer service, disgusting.

Terrible customer service. Not interested in the fact I ordered on Saturday to be delivered on Tuesday. I took the day off and as I had received an email yesterday stating my order had been dispatched I thought nothing of it. Nearly 2pm I thought I’ll just check everything is ok. After speaking to someone who kept saying the line was bad she kept putting the phone down. Eventually when I rang off a different phone I spoke to someone who said there’s nothing they can do about it. They would deliver tomorrow. I said that I had taken the day off as I knew it would have to be signed for and that I didn’t have another day off this week. she said well after 3 times of trying to deliver they would issue a refund. What has this company turned into. I’ll go John Lewis next time

Excellent customer service. Had an issue, it was resolved in a kind and professional manner. Jaeger quality is well known although it decreased a little recently, it’s still very best.