JAC Vapour Omdömen 

This company has outstanding customer service. The puff boxes are my favourite vape experience please please please can we have a cola flavour 🙏🏼 😊

This company is easily to contact, is always helpful and dispatch their product well protected and on-time!! Who can ask for more?

Excellent and speedy response from customer support, to deal with issues I had with some Puff Box pods. Replacement pods sent quickly. One very happy customer.

Brilliant customer service - always reactive and helpful and quick.
And top quality products too!!

Always use JAC but recently constantly short of stock, VG 18mg Pure Menthol. Five stars otherwise.

Update since review and Duncan at JAC reached out and gave excellent support in resolving the stock issues. Now revised to 5 star service.

Consistently excellent service from this superior company. Jade was so helpful to me today in terms of refunding my delivery charge and amalgamating both my orders. Appreciate it!

I've used the S22 series vape for many years (having been an analogue smoker for decades and now given up entirely) and it's perfect for me. The best thing about it for me, is that you can charge at the same time as vaping, so as I work from home on a laptop, it's great. However, the only thing to remember is NOT to over-tighten the tank to the battery, otherwise you won't get it off to change the coil or eventually replace the battery. Their customer service is second to none (ie. Duncan) and on the rare occasions I've needed assistance, they've got back to me immediately and either sent out a fast replacement or patiently supported me whilst helping resolve the issue.
If you want a reliable supplier for your vaping equipment or are new to vaping and need support and advice, go to JAC vapour!!

Ordered a vape kit which I was initially very pleased with, very good build quality. After a day of use the unit developed a problem. I contacted JAC and they were very helpful, (Duncan in particular). A couple of things were tried but to no avail... eventually the sales department said they would replace the component free of charge, which they did. The item arrived within 24 hours from Scotland to Chelmsford! JAC customer service is excellent... unlike so many other companies. Keep it up, a well deserved 5 stars! Steve Joslin

Great equipment, great liquids, long lasting coils, great customer service and expert knowledge. I don’t go anywhere else

Thanks again for the VIM and fast shipping to germany. Great and beautifull Product. Easy to use and MTL Airflow like cigarettes but with great flavour.

From ordering to delivery is always easy, I have only ever had one issue which was dealt with promptly and efficiently

Being new to vaping (to give up smoking), Jac Vapour are really helpful and I'm really enjoying their products. Knowing they are UK made gives peace of mind and their customer services are second to none.

I’ve been a customer of JV for years now. Quite simply because their products outclass any others I had previously used. They are the best quality & the prices are great too.

One of the most important things for a good company is how does their customer service stand up?

JV’s quite simply go waaaaaay above & waaaay beyond in my personal experience. I had an S22 unit which I started having a real problem with which wasn’t resolving by using different coils, different juices or the air flow. I emailed them & got a reply from a lovely man called Duncan. He listened to what I had to say & replied me. I sent the relevant pictures & info. When I needed to print out a return address label(paid for by Jac V might I add!) & told them I don’t have a printer. They even printed one out for me & posted it immediately!! I was already super impressed but the fact they care for their customers as well as the products really did touch me. I’ve NEVER experienced this level of care from customer service online or in real life!!

JV didn’t just resolve the problem, they made sure I was beyond happy with their service AND products!! I’m a low income household & especially in the financial times we find ourselves in, this is even more important to me, that a company takes me as their customer seriously & fixes any problem in a satisfactory manner. Jac Vapour smashed that out of the ball park!!!

This is why I say with 100% honesty, & without any hesitation, that Jac Vapour are easily the ‘John Lewis’ of the Vape Market!! I don’t know how else I can extremely express & impress how totally fantastic this company is!! Order from them without worry or doubt, they simply ARE the best!!

I have been using JAC for years now. Great products and great quality.

I have had a couple of issues with the VIM charging ports and each time Duncan and Jade in the customer services are incredibly helpful. Swapping a product is actually a pleasant experience.

Customer service is second to none!

I had a problem with my battery.
The service and courtesy I received from Jade was brilliant.
Wish other companies were as helpful.
Thanks
Dan S

After experiencing a faulty S22 Battery and some leaky coils, Duncan the rep went above and beyond with diagnosing and replacing my issues.

Been a big Jac user for years and it's nice to see they have that small-family vibe in the age of big conglomerates and corporate ignorance.

Thanks guys!

Never get a reply of messages in my account when I message them. I have paid more for delivery next working day and at the time of writing this it is now 3 days and still saying in warehouse on the UPS tracking service. Awful service with failure to deliver (this isn't the first order or the first time VAC have failed to deliver on time, and not the first time they dont respond to your message.

I have asked for a refund and I no doubt won't get a reply and they will have taken my money.

I will be using another VAPE company in future.

Further to your customer service reply. The order should be with me on the 15th and today is 19th. On the UPS tracking you sent me it is still showing in their warehouse.
Hopefully can get a refund. I noted you were emailing my old email, despite me updating my email address and I didn't receive any emails on account on your website.