Isabella Oliver Omdömen 

1 263
TrustScore 3.5 av 5

3,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Dresses were a gift for our daughter in law. She loved the fit and design and looks forward to wearing them during her pregnancy. Really good quality and the delivery was perfect from the courier.

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I received a voucher as a gift from a family member when I got pregnant. However, every time I went to buy anything they did not have it in store… no jeans, no jumpers. Nothing! In the end I had to se... Se mer

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Betygsatt 5 av 5 stjärnor

Fantastic product, fantastic customer service. Loved that when I called I just went straight through to a normal human who could help me with ease. It was a lovely interaction and just made me even mo... Se mer

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Betygsatt 5 av 5 stjärnor

I did not have any problems ordering online. The products arrived within a reasonable amount of time. I was a bit skeptical about the tights because upon initial inspection I didn’t think they would... Se mer

Företaget har svarat

Företagsinformation

  1. Mammabutik
  2. Klädbutik
  3. Damklädesbutik

Skrivet av företaget

Isabella Oliver is a London-based maternity brand, with a focus on environmental, ethical and sustainable style, that you can wear throughout your pregnancy and beyond. Our collections are defined by phenomenal eco-friendly fabrics that fit, flatter and grow as your body does. Our clothes are designed for you, designed for good. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,7

Alla omdömen

(1 263)

35 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Great all around

Initially, I did not receive a confirmation email but the staff quickly remedied the issue. As far as the products, they far exceeded my expectations and my wife loves them. The material is light and flattering while being worn both pregnant and postpartum.

13 januari 2023
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback.
Many thanks, Gregg

Betygsatt 1 av 5 stjärnor

Received item on the 9th December sent…

Received item on the 9th December sent back as not as expected and still now on 17th January waiting a refund. And have proof of postage!
Not good service when returning items.
Will make me think about ordering again.

9 december 2022
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Thank you for the feedback, we sincerely apologise for the refund delay, we understand frustration and we are working on being more efficient. Your refund has been processed and you will receive a confirmation shortly.

Wishing you all the best Damar.

Betygsatt 4 av 5 stjärnor

The service (TheTeam) is very good

The service (TheTeam) is very good, bit the delivery took 17 calendar days, instead of promised 8 working days (I live in Northern Europe)…

13 januari 2023
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Hello, thank you for your review and feedback. I am sorry your order took so long to arrive with you. If this does happen please feel free to contact us at theteam@baukjen.com and we can look into this for you. Kind regards, Rachel.

Betygsatt 5 av 5 stjärnor

Great sweatshirt

Great material, well made, hope it will remain as lovely as it is after wash.

10 januari 2023
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.

Betygsatt 5 av 5 stjärnor

Fast delivery

7 januari 2023
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Hello, thank you for your review and feedback. We really appreciate it! Kind regards, Rachel.

Betygsatt 5 av 5 stjärnor

Lovely designs and reasonable prices…

Lovely designs and reasonable prices for the quality. Good fit and materials. Prompt shipping. Would definitely recommend.

11 januari 2023
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.

Betygsatt 5 av 5 stjärnor

Absolutely incredible service for…

Absolutely incredible service for renting a dress for a wedding at 30 weeks ! I have raved about it to many of my friends and I think it's genius ! Very sustainable, cost effective and just brilliant.
Well done.

7 januari 2023
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking to time to review us and leaving such positive feedback.
Many thanks, Gregg

Betygsatt 5 av 5 stjärnor

Really happy!

Lovely options to choose from, easy ordering, fast delivery with good communication and nice quality fabric!

7 januari 2023
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking to time to review us and leaving such positive feedback.
Many thanks, Gregg

Betygsatt 1 av 5 stjärnor

Sadly I still haven’t received the…

Sadly I still haven’t received the parcel. I appreciate it’s been the festive period but it seems Evri is a bad delivery company to use. I thought my bad experience with them delivering a parcel next day with ASOS two weeks late was just a one off but it seems this is the norm for them. I am also waiting for a Seraphine parcel too which is meant to be delivered by them. No idea when that will be either.

28 december 2022
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Thank you for the feedback and sincere apologies for the delays and we have sent you an update on your order. Wishing you all the best Damar.

Betygsatt 5 av 5 stjärnor

Amazing Pregnancy Clothes

parcel arrived very quickly over the Chistmas holidays, beautifully wrapped - the item I ordered is of very good quality, I am very pleased with my first purchase !

29 december 2022
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking to time to review us and leaving such positive feedback.
Many thanks, Gregg

Betygsatt 3 av 5 stjärnor

Items weren’t shipped for a week

My items weren’t shipped for a week and therefore I didn’t receive them in time for my holidays. After calling up customer service I was advised there would be an effort to speed up delivery and I would receive a follow up email but I received no further comms

29 december 2022
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Thank you for feedback and we do apologise for the delay and we have emailed you with an update of your order. Wishing you all the best Damar.

Betygsatt 5 av 5 stjärnor

So excited to wear my new dress

So excited to wear my new dress, which I can tell will be an item I live in Pre and post baby!

27 december 2022
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Thank you for the lovely feedback we really appreciate it, All the best Damar.

Betygsatt 5 av 5 stjärnor

I haven’t received the products I…

I haven’t received the products I ordered

Edit: I've received them now, thank you! Apparently the delay was due to strikes, so not the company's fault.

25 december 2022
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking to time to review us and leaving such positive feedback.
Many thanks, Gregg

Betygsatt 5 av 5 stjärnor

Very good service

Ordered a dress which arrived very promptly. Liked the dress which was of very good quality. Emailed the company as the dress was in the sale and was for a Christmas present and I was concerned about the returns policy. They replied to the email immediately and in a very friendly manner reassured me that the returns policy was extended to the end of January. Very happy with the service and would definitely use them again.

15 december 2022
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking to time to review us and leaving such positive feedback.
Many thanks, Gregg

Betygsatt 1 av 5 stjärnor

My previous experience with Isabelle…

My previous experience with Isabelle Oliver was great - prompt email recognition of order, fast delivery, great products. Unfortunately this time I still don’t have my items and despite emailing to ask about their status I haven’t heard anything back.

12 december 2022
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Thank you for the feedback, we apologise for the delay and we have sent an email with an update. All the best Damar.

Betygsatt 5 av 5 stjärnor

Very nice maternity clothes

Very nice maternity clothes, looked great on my daughter

12 december 2022
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking to time to review us and leaving such positive feedback.
Many thanks, Gregg

Betygsatt 1 av 5 stjärnor

Dear Sir

Dear Madam
Dear Sir

My experience is not so good, since I still have not received the package. I have contacted Colis Privé, and there seems to be a dispute with the parcel deliverer. Colis Privé has asked me to provide them with a certificate in which I confirm that I have not received the package.
Best regards,
Gert-Jan

7 december 2022
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Thank you for the review and we sincerely apologise for the delay in receiving your order. We have sent you an email with an update. Wishing you all the best Damar.

Betygsatt 4 av 5 stjärnor

Great service up until getting a…

Great service up until getting a refund, they received my return 14 days ago and email said I will get my refund within 14 days but not received it yet and had to email to chase.

6 december 2022
Logotyp för Isabella Oliver

Svar från Isabella Oliver

Dear Mr & Mrs Hull, I am sorry about the delay in you receiving your refund but i can confirm it has been processed now. Warm regards

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