Dresses were a gift for our daughter in law. She loved the fit and design and looks forward to wearing them during her pregnancy. Really good quality and the delivery was perfect from the courier.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I received a voucher as a gift from a family member when I got pregnant. However, every time I went to buy anything they did not have it in store… no jeans, no jumpers. Nothing! In the end I had to se... Se mer
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Fantastic product, fantastic customer service. Loved that when I called I just went straight through to a normal human who could help me with ease. It was a lovely interaction and just made me even mo... Se mer
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I did not have any problems ordering online. The products arrived within a reasonable amount of time. I was a bit skeptical about the tights because upon initial inspection I didn’t think they would... Se mer
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Företagsinformation
Skrivet av företaget
Isabella Oliver is a London-based maternity brand, with a focus on environmental, ethical and sustainable style, that you can wear throughout your pregnancy and beyond. Our collections are defined by phenomenal eco-friendly fabrics that fit, flatter and grow as your body does. Our clothes are designed for you, designed for good. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Kontaktuppgifter
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, Storbritannien
- 0344 844 0448
- theteam@isabellaoliver.com
- www.isabellaoliver.com
3,7
Medel
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Beautiful practical maternity wear is a…
Beautiful practical maternity wear is a complete treat. I am very grateful for your designs
28 november 2022
Svar från Isabella Oliver
Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking to time to review us and leaving such positive feedback.
Many thanks, Gregg
Return service
It is very difficult to return an item. Phone number is buried in website. Process not easy
21 november 2022
Svar från Isabella Oliver
Dear M Bergman
Thank you for your honest review and we are sorry you had problems with your return. I can see you have messaged in separately so I am hopeful we have been able to help with the process.
With kind regards, Suzanne
Still hadn’t arrived !
24 november 2022
Svar från Isabella Oliver
Dear Ciara. Thank you for taking the time to review us. We are so sorry to hear that your parcel has yet to land with you.
We will contact you via email to discuss this matter further.
Many thanks, Gregg
Really good service and products
17 november 2022
Svar från Isabella Oliver
Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking to time to review us and leaving such positive feedback.
Many thanks, Gregg
Quality and focus
Appreciate the focus of their mission. Website easy to use. Loved the design and thankfully my wife liked it as well. Material seems high quality
14 november 2022
Svar från Isabella Oliver
Hello Udayan
Thank you so much for taking the time to leave us a lovely five star review. We are delighted you support our Sustainability mission, had a good user experience and most importantly, your wife liked the garment!
With very kind regards, Suzanne
Extremely slow return and refund process
8 november 2022
Svar från Isabella Oliver
Hello Rachel
Thank you for your honest review which we have of course fed back. I can confirm that your refund has been processed and can only apologise for the delay you have encountered.
With very kind regards, Suzanne
Thank you so much for the real thing in fashion, quality and sustainability!
Thank you so much for the real thing - the top quality clothes for a normal price, the trustworthy sustainability approach and data transparency, which are so important, so rare! The amazing customer service, the delivery, the responsiveness.
I am absolutely astonished. Really. I haven't felt this way about a clothing company and a company as an entity, for a very long time. Thank you for what you represent and what you do.
I love your clothes!
27 oktober 2022
Svar från Isabella Oliver
Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.
Svar från Isabella Oliver
Dear Rachel
Thank you for this great 5* review!!
Very happy with the top
Very happy with the top, accurate size and colour. Quick delivery.
19 september 2022
Svar från Isabella Oliver
Hello, thank you for your lovely review and feedback. We really appreciate it! Kind regards, Rachel.
Product never arrived
Sadly the product never arrived :(. It wasn't the courier's fault (they took a photo showing delivery) - someone must have stolen it before I could pick it up.
21 september 2022
Svar från Isabella Oliver
Thank you for feedback we appreciate it, sincere apologies for the order going missing. We have contacted you separately to discuss this further.
All the best Damar.
Great customer service
Customer service was amazing. I made the mistake of ordering clothes to a vacation house in the us, and delivery ended up being longer than I expected. They pulled strings to make sure that my package arrived while I was still there. I was so impressed.
21 september 2022
Svar från Isabella Oliver
Hello, thank you for your review and great feedback! We really appreciate it. Kind regards, Rachel.
Easy order easy delivery good product
The order was easy online and delivery to France quite well organised as I was informed at every step of the journey. The dress and its size are good.
20 september 2022
Svar från Isabella Oliver
Hello, thank you for your great review and lovely feedback. We appreciate it! Kind regards, Rachel.
Can't fault the buying process
Can't fault the buying process, and my package arrived quickly.
14 september 2022
Svar från Isabella Oliver
Hello Laura Elizabeth
Thank you for taking the time to give us a five star review. We are delighted you found the purchasing process to be good and your order arrived quickly.
With very kind regards, Suzanne
Beautiful quality and fit
Beautiful quality and fit. So comfortable! Nicely packaged as well. The box is even brilliant for using at Christmas for gifts. Great recycling/reusing!
14 september 2022
Svar från Isabella Oliver
Hello, thank you for your lovely review and feedback! We really appreciate it. We love our packaging too! Kind regards, Rachel.
The return / exchange process does not…
The return / exchange process does not work (no drop boxes or couriers in Chicag) and when I emailed the info address (twice), I did not get a response. My husband had to call the U.K. number and was told I had to go send in my exchange myself at the post office, I assume on my dime (to the U.K). Will not shop here again.
8 september 2022
Svar från Isabella Oliver
Dear IMP
Thank you for your honest review and I am sincerely sorry you have had problems with our returns process from Chicago. We have an international labelling system link on our returns and exchanges page on the website which creates the correct label so you can then drop your return in to your local postal service. Unfortunately we don't offer free returns outside of the UK. Our customer services email address is theteam@baukjen.com so apologies you didn't have the correct details as we always endeavour to assist with any query, usually on the same day they are sent in to us, to save you having to call in from overseas.
With kind regards, Suzanne
I reached out to the company a while…
I reached out to the company a while ago with some issues I was having with gift vouchers. I have heard nothing back. Beyond that, the sizing of the clothing is not very inclusive, runs quite small and is disappointing. Was excited to try the website and have been left regretting it.
6 september 2022
Svar från Isabella Oliver
Thank you for the feedback we really appreciate it, we have checked our and we haven't received any emails from you regarding gift vouchers so we may need to check our server as it might not be allowing your emails to come through properly and we do apologise for this. If you need any help with sizing or any suggestions on clothes please don't hesitate to contact us. Wishing you all the best Damar.
If i could gove zero stars i would
If i could gove zero stars i would - i ordered a skirt for next day delivery on 8th august. Still haven’t received it and have had no communication, despite several emails and attempting to call. I’m down over £50 woth nothing to show for it. Woeful.
1 september 2022
Omdöme utan inbjudan
Haven’t received the parcel yet
Haven’t received the parcel yet. Courier keeps coming up with excuses as to why they can’t deliver it.
1 september 2022
international shipping is ridiculous
Sadly I have yet to receive my order so I can't review the product but I am really disappointed by how long it is taking to send me my maternity trousers. I often buy from UK stores and they usually use DPD or DHL and the items are shipped within a week. I now have been waiting 2 weeks for Evri to deliver! Ridiculous!
29 augusti 2022
Svar från Isabella Oliver
Thank you for the feedback we appreciate it, sincere apologies for the delay in receiving your parcel and for the courier not updating you. We have emailed the courier and sent you an email with an update. Wishing you all the best Damar.
Svar från Isabella Oliver
Hello. Thank you for your review and lovely feedback. We really appreciate it! Kind regards, Rachel.
Detta är Trustpilot
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