IQ Glass Omdömen 

172
TrustScore 4 av 5

4,1

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

IQ glass had all the relevant records from when the glass was originally fitted and could source the correct replacement. The whole process was dealt with very efficiently from the office to the team... Se mer

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Betygsatt 2 av 5 stjärnor

We had some bespoke arched windows installed. During the sales process, there was no mention of the designs being difficult to execute. Then when installed and we complained of the poor finish, they s... Se mer

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Betygsatt 5 av 5 stjärnor

IQ undertook a full window replacement on our house build. Dan and his team worked hard to ensure the installation ran smoothly. Luke was excellent on site measuring the new system and the install tea... Se mer

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Betygsatt 5 av 5 stjärnor

Everything was great. The meeting to consider our plans & main concerns about temperature control under a glass roof was reassuring. Sarah was knowledgeable & patient, we spent 2 hours there & didn’t... Se mer

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Företagsinformation

  1. Glashandlare
  2. Tillverkare av aluminiumfönster
  3. Dörrleverantör
  4. Fönsterleverantör

Skrivet av företaget

IQ Glass is the UK's leading specialist glazier, renowned for its decades of expertise in delivering cutting-edge, high-performance architectural glazing solutions throughout the UK and beyond. With a deep understanding of buildability and innovation, we provide bespoke glazing systems that seamlessly blend functionality with aesthetic design, transforming spaces with precision and advanced technology.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

172 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 85 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(172)

34 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

A huge thank you to Razvan and his son

A huge thank you to Razvan and his son, Robert from IQ Glazing who have done an amazing job. I would strongly recommend them to anyone, very trustworthy and professional.

13 september 2021
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Svar från IQ Glass

Thanks for leaving us a review Ana! We will make sure your kind words are passed onto Razvan and Robert.

Betygsatt 1 av 5 stjärnor

Take your money and run...

Lovely slick showroom and pre sales service, however as soon as they have got your money it goes wrong. We have spent £200k with them and they ignore emails constantly asking to finish the work. I cancelled another £16k order with them in hope that would get them to care...but they don't.
Awful experience for an average product.

3 september 2021
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Svar från IQ Glass

Hi Paul - I'm sorry to hear you've had a negative experience. Can I take your full name or project reference number to look into this further for you? If you'd prefer, you can reach me directly at carly.c@iqglass.group

Betygsatt 5 av 5 stjärnor

Adjustment to bi-fold doors

A huge thank you to Razvan (Voinescu) and his son Robert for helping us out. They were both extremely helpful and professional and the problem was resolved within 30 minutes. We would recommend these guys to anyone.

Hollow Way Lane, Amersham

1 september 2021
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Svar från IQ Glass

Glad to hear your issue was resolved promptly and efficiently - please do not hesitate to contact us for any future projects!

Betygsatt 5 av 5 stjärnor

IQ Glass high-end project

Working with IQ Glass on a high-end resi development in Highgate, we found them to be top quality designers and installers of complex glass products including skylights, sliding door systems and Schüco doors and windows. Excellent co-ordination from the management team (Monika) ensured all details worked as planned. Would certainly use again.

12 augusti 2021
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Svar från IQ Glass

Hi Greg, thanks for taking the time to leave us a review! We will make sure your feedback gets passed onto Monika and the team.

Betygsatt 5 av 5 stjärnor

IQ Glass is an informative and useful place to visit

IQ Glass is situated in the Sky House Design Centre and is definitely worth a visit; it is quite an impressive set-up. At the moment it is necessary to make an appointment - this was easy and I received a very quick response to my appointment request.
There is an excellent display of window options and it is possible see (and feel) the differences between these. It was also possible to climb some stairs onto a roof to see the roof windows 'close up' . The staff are knowledgeable and all my questions were answered well and clearly. I also had the opportunity to speak to a couple of the other businesses that are located in Sky House, making it a very time efficient way to gain a lot of information.

6 augusti 2021
Omdöme utan inbjudan
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Svar från IQ Glass

Thanks for leaving us a review, were so glad you enjoyed your visit! It is always beneficial to see the windows in person before specifying on your project. We look forward to working with you in the future!

Betygsatt 1 av 5 stjärnor

Poor Customer Experience

I visited the showroom on 14 march 2019 and dealt with Emma Green initially. The website/showroom is very well thought out and Emma was great and filled me with confidence, unfortunately that is where my positive comments end.
I ordered a front door/bifold doors and 1 casement window including fitting, they were not the cheapest company but decided they felt like the most professional.
Since the install in August 2019 I had numerous problems including missing panes broken panes scratched panes in the bi-folds, promised stainless handles then later told they are not available.
The engineers have been out numerous times since install due to doors not closing properly on both the bifold and entrance door/leaking front door/brush strips falling apart etc.
In April 2020 I was still having problems with the traffic door on the Bi-Folds, when the engineer came he said all he could do was to remove the metal strip from inside the frame by traffic door and cut a few mm from it, he then said if that doesn't work there is nothing more that can be done!!
Since then I recently went to fully open the bi-folds probably only the 10th time I have done this since install and again they are stuck and cannot be opened.
I emailed and was told I am now out of warranty and it would cost over £400 to send an engineer out to repair.
I said this was not good enough and to let me know how they can be adjusted and I would do it myself, after a few more emails I was told someone would call me to explain how to do this, it has been nearly 2 weeks and I am still waiting!
(Project Ref: IQ2222)
16/7/21 having spoken with someone from Sieger Manufacturing they told me the door had been fitted incorrectly and not toe and heeled properly which is why the bifold doors have dropped. He said IQ would be in touch. They got back to me today and said as it is out of warranty now I am liable (bearing in mind they have been out on numerous occasions during the warranty period and they are still not right). DYOR but be careful with this company. I wouldn’t use them again.

9 juli 2021
Omdöme utan inbjudan
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Svar från IQ Glass

Hi Leon, I'm sorry to hear you have had a negative experience. Can I take the IQ project reference number to properly look into this for you? This way I can ensure the post install team get in touch and we can resolve the issues you're having with the bifolding doors.

Betygsatt 5 av 5 stjärnor

The whole experience with IQ Glass has…

The whole experience with IQ Glass has been fantastic. From providing estimates (based on architectural drawings), to arranging a visit to their showroom, to discussion options and carefully explaining their products, the process has been fantastic. A special shout out to Ana Maria - great product knowledge and extremely helpful.

6 juli 2021
Omdöme utan inbjudan
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Svar från IQ Glass

Thank you for your review Duncan! I'm glad you enjoyed your visit and I will make sure your feedback is passed onto Ana Maria.

Betygsatt 5 av 5 stjärnor

Had a fantastic and very informative…

Had a fantastic and very informative visit with Ana Maria at IQ Glass. She took the time to listen to our requests and then guided us through their product ranges to ensure we find the right solution for our residential application. Ana Maria was professional and knowledgeable and very thorough in her approach. She also showed us their showroom with related products and furniture. We were astounded in the range and products on offer. We had a great day and found our dream glass extention! Many thanks to Ana Maria and the Team!

29 juni 2021
Omdöme utan inbjudan
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Svar från IQ Glass

Hi Andre, thanks for leaving us a review! We're so glad you enjoyed your showroom visit and found the perfect solution for your project. I will make sure your positive feedback gets passed onto Ana Maria.

Betygsatt 4 av 5 stjärnor

Great venue and showroom

Great venue and showroom, lots of examples to show. Great services on offer from complimentary suppliers, a little difficult to find and C-19 restrictions making the visit a little rigid but great to be able to visit still. Would have been good to take away a document/brochure showing all options to refer back to but nothing available to take home.

29 juni 2021
Omdöme utan inbjudan
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Svar från IQ Glass

Thanks for taking the time to leave us a review Rebecca! The showroom really is the best experience for choosing your glazing, but we understand how the Covid-19 restrictions can make the visits a little different from what we're all used to. We are not currently giving any shared paper work to adhere to the restrictions and I can't see your details on our system, but if you give me your email address I'd be happy to send a digital brochure across.

Betygsatt 5 av 5 stjärnor

Ana was brilliant in explaining to us…

Ana was brilliant in explaining to us about our proposed project and answering our questions well.

29 juni 2021
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Svar från IQ Glass

Thank you so much for leaving us a review - we will make sure your kind words are passed onto Ana Maria.

Betygsatt 1 av 5 stjärnor

Contract clause meaning IQ have no liability for damage they cause

IQ installed a system on the first floor which leaked badly causing damage to the rooms below. They claimed that the openings had not been prepared to their specification even after the contractor had two meetings with them to agree the details. They have a clause in the contract which says they will not pay for any damage caused by them or by their defective workmanship (which is probably illegal). After 12 months of trying to seek a resolution, they have created a wall of excuses and refuse to do anything about the damage. I never normally write reviews but people considering IQ need to be aware of this experience and the clauses they are signing up to.

16 juni 2021
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Svar från IQ Glass

Hi John, I am really sorry to hear you have had a negative experience with IQ. After reviewing our records I can see that the job is now marked as complete, with your O&M manuals issued. Unfortunately, as I know Stacey has told you on multiple occasions, we cannot take responsibility for damage caused as a result of the opening not being prepared as per the agreed drawings. Despite the opening not being properly prepared for installation and this ultimately resulting in water ingress, IQ have absorbed the cost of manufacturing a bespoke drainage tray as well as labour costs to remove and re-install the doors. I would like to think that us absorbing these costs has gone some way towards resolving the situation on your behalf, however, we did this as a gesture of good will and our terms and conditions are there to clarify what we are liable for. The clause in the T&C's that you are referring to states 'We make no allowance for any builder's work (BWIC) and making good, this is deemed by others.' - to clarify this does not mean we won't take responsibility for any damage caused by ourselves, it just separates our responsibilities from those of the builders. If you would like to discuss any of this further, please do get in touch with us.

Betygsatt 5 av 5 stjärnor

Outstanding product, Excellent Delivery and Management

From initial engagement to completion IQ Glass were amazing. We encountered an issue with lead-time that meant it would delay our project considerably. However the Delivery team and more specifically Jack our assigned Contract Manager managed to push the project through the factory to bring it back on track. They are outstanding with the product quality, professional fitters and team leaders onsite and cannot recommend them highly enough.

16 maj 2021
Omdöme utan inbjudan
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Svar från IQ Glass

Thank you Sumit! We are so glad to hear your project went well and will make sure your kind words are passed onto Jack and the team.

Betygsatt 4 av 5 stjärnor

This was our initial visit to IQGlass showrooms

This was our initial visit to look around the showroom and get a feel for what were the available options for our planned sunroom. Despite the (now) usual lockdown restrictions we got pretty much what we needed at this stage from the helpful staff and impressive show rooms.

28 april 2021
Omdöme utan inbjudan
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Svar från IQ Glass

Hi Fred, thanks for taking the time to leave us a review! We're glad you found your initial visit useful and we look forward to working together in the future.

Betygsatt 5 av 5 stjärnor

Fantastic COVID Safe Showroom

Very informative & a lot of the products on display to see & use, which makes it so much easier to arrive at the right choice.
Ana was very helpful & explained the process from selecting the sliding door system to it being fitted.

28 april 2021
Omdöme utan inbjudan
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Svar från IQ Glass

Thanks for the review Tony! We're so glad you felt safe with all the Covid secure guidelines we have in place here. I will make sure your positive feedback reaches Ana-Maria.

Betygsatt 5 av 5 stjärnor

Professional, helpful sales team

Professional sales team who were knowledgable about their products and could not have been more helpful in suggesting options for our project and in arranging my showroom visit

23 april 2021
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Svar från IQ Glass

We really appreciate you taking the time to leave us a review and we're glad to hear you've had such a positive experience. Please do not hesitate to get in touch if you have any further questions!

Betygsatt 5 av 5 stjärnor

A lovely visit to Sky House

Ana Maria was an absolute delight. She knew I was looking for sliding doors and discussed them in great detail. She then went into Bi-fold doors, interesting but she did agree that they would not be suitable for my needs.
As this was my first visit, she then took me on a tour of Sky House. This is an exhibition space for several glass companies and a modern interior design showroom.
Ana (who works for IQ Glass) was quite happy to show me displays from other companies, and we finished on a roof top overlooking the Metropolitan line railway rack and chatted for a while before I left.
Sky house is being extended, so it will be interesting to go back there some time.

22 april 2021
Omdöme utan inbjudan
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Svar från IQ Glass

Thanks for leaving us a review Richard, I will make sure your positive feedback reaches Ana Maria. We'd love to have you back at Sky House once our renovation works are complete, there will be plenty of exciting updates!

Betygsatt 4 av 5 stjärnor

Alfreton Close

Alex Williams and his team were very helpful in the year long process it has taken to complete my job.
The team were timely and worked hard to complete the job.

3 mars 2021
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Svar från IQ Glass

Thanks for leaving us a review! We will make sure your positive feedback gets passed on to Alex and the team.

Betygsatt 1 av 5 stjärnor

We had a terrible experience with IQ

We had a terrible experience with IQ. After posting on Facebook the number of customers who have reached out to me for advice has been sobering. My advice would be: if you have to use this company, make sure your builder is really clear about the proposed interface (between building and glass) as IQ doesn’t work with your plans/proposals in this regard: you have to work around theirs. When things go wrong, they are no help at all. And as you have to pay upfront you have no recourse. There are other high end glass companies. Wish we’d gone with them and not IQ.

17 februari 2021
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Svar från IQ Glass

Hi Wendy, we are sorry to hear you had a negative experience. From looking at our records, I can see that any confusion regarding the weathertightness and responsibility of the building structure was cleared up in September 2020. We do work with architectural drawings and plans to ensure the suitability of our systems within the building envelope and I can assure you these are all things that are taken into consideration and discussed upon ordering. I can see that the project is now complete, but please don't hesitate to get in touch with us if you have any further questions or queries, we would be happy to clear up any confusion in order to leave you with a better experience.

Betygsatt 5 av 5 stjärnor

Fantastic experience with IQ after a…

Fantastic experience with IQ after a dreadful experience being let down by another company. IQ were so helpful, responsive and went out of their way to amend the product we ordered to overcome obstacles caused by our build. Would highly recommend them, great from initial consultation through to installation. Thanks IQ!

11 februari 2021
Omdöme utan inbjudan
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Svar från IQ Glass

Thanks for leaving us a review Emma! We're so glad we could step in and save your project, always happy to help.

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