IQ Glass Omdömen 

172
TrustScore 4 av 5

4,1

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

IQ glass had all the relevant records from when the glass was originally fitted and could source the correct replacement. The whole process was dealt with very efficiently from the office to the team... Se mer

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Betygsatt 2 av 5 stjärnor

We had some bespoke arched windows installed. During the sales process, there was no mention of the designs being difficult to execute. Then when installed and we complained of the poor finish, they s... Se mer

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Betygsatt 5 av 5 stjärnor

IQ undertook a full window replacement on our house build. Dan and his team worked hard to ensure the installation ran smoothly. Luke was excellent on site measuring the new system and the install tea... Se mer

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Betygsatt 5 av 5 stjärnor

Everything was great. The meeting to consider our plans & main concerns about temperature control under a glass roof was reassuring. Sarah was knowledgeable & patient, we spent 2 hours there & didn’t... Se mer

Företaget har svarat

Företagsinformation

  1. Glashandlare
  2. Tillverkare av aluminiumfönster
  3. Dörrleverantör
  4. Fönsterleverantör

Skrivet av företaget

IQ Glass is the UK's leading specialist glazier, renowned for its decades of expertise in delivering cutting-edge, high-performance architectural glazing solutions throughout the UK and beyond. With a deep understanding of buildability and innovation, we provide bespoke glazing systems that seamlessly blend functionality with aesthetic design, transforming spaces with precision and advanced technology.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

172 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 85 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(172)

34 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

IQ glass replaced the broken panel very efficiently

IQ glass had all the relevant records from when the glass was originally fitted and could source the correct replacement. The whole process was dealt with very efficiently from the office to the team who delivered and fitted the new panel

24 juli 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thank you for the review! We’re pleased the replacement was handled smoothly from the initial checks through to fitting, and we appreciate you taking the time to share your experience.

Betygsatt 5 av 5 stjärnor

Zosia's help with a shattered panel door.

I was very impressed by Zosia, in IQ After Sales Care, who was very helpful and thoughtful, advising me when one of my sliding door panels shattered and needed to be replaced.
Zosia's technical knowledge was very sound and with her considerable help, the problem was successfully resolved.

30 juni 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thank you for the review! Zosia will be pleased to see this, and we’re glad she was able to help you through an unexpected issue and get everything resolved. We really appreciate you recognising her support.

Betygsatt 5 av 5 stjärnor

Sky House visit is a must

The visit to Sky House has provided us a lot of ideas and insights into how to bring structural glazing into our extension project, especially the connection and interface details. The staff lady Alison gave us a good tour of different structures and fixtures we can use for the project. I also found the online technical library is a good source of information to prepare for the questions to make the most of the visit.

18 juni 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thank you for the review! We’re pleased the Sky House visit gave you useful ideas for your extension, and Alison will appreciate the mention. It’s great to hear the technical library helped you get more from the visit too.

Betygsatt 1 av 5 stjärnor

6 out of 9 of our bifold glass panels have shattered.

I purchased all of our windows for our build project from IQ Glass-related companies including 3 sets of aluminium framed bifold doors. Each bifold door has three frames - so we have a total of 9 double-glazed units. Despite being told the likelihood of glass failure is very rare (they tell you that statistically the incidence is very low - 1m2 per every 10,000m2 of glass), so far 6 of the double glazed units have spontaneously shattered! I must be incredibly unlucky! These windows cost over £10k + VAT. I have written several times for them to admit that their products are defective - of course they are not interested. Their After-Sales Care team even tries to say that they cannot find the files and they are not a glass manufacturer, despite all of their subsidiary companies having the same address and same directors. So be extremely careful with your own decisions if you are looking to buy from these jokers! 66% glass failure rate and counting…. Definitely not worth the money. Don’t be fooled by the impressive showroom like I was!

12 juni 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Hi Iain,

We’re sorry to read your review and understand the seriousness of the concerns raised.

We have escalated this internally and asked our After Sales Care team to review the order history, correspondence and any available technical information relating to the installation.

We do take concerns like this seriously, and the team will respond directly once the available information has been reviewed.

Kind regards,
IQ Glass

Betygsatt 5 av 5 stjärnor

IQ Full Window Replacement

IQ undertook a full window replacement on our house build. Dan and his team worked hard to ensure the installation ran smoothly. Luke was excellent on site measuring the new system and the install team were exemplary. The end result is a high quality system we are delighted with.

6 juni 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thank you for the kind review. We’re pleased the installation ran smoothly and that you’re so happy with the final result. Dan, Luke and the installation team will really appreciate the feedback!

Betygsatt 2 av 5 stjärnor

Poor experience for a premium price

We had some bespoke arched windows installed. During the sales process, there was no mention of the designs being difficult to execute. Then when installed and we complained of the poor finish, they said it was due to the complex design. They also didn't make it clear that their windows opened inwards which has made fitting blinds etc difficult. Overall a bad experience having paid a premium.

17 april 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Hi Sam,

We’re sorry to read your review and that you feel disappointed with the experience.

This was a bespoke installation with shaped and arched glazing elements, and we appreciate that the final finish on these items has not met expectations. Our team is already aware of the outstanding points and is working through the agreed remedial items, including the finish to the curved casements and replacement gaskets.

We also note your comments regarding the opening direction and will review how this was communicated during the design and approval process.

We would like to bring this to a proper resolution, so please continue to liaise with your Project Manager and we will work with you to close out the remaining items.

Betygsatt 5 av 5 stjärnor

Dan and the team were fantastic…

Dan and the team were fantastic the whole way through - from visiting the showroom - exploring different options - organising the project and installation. They were also extremely responsive to an early teething issue related to ongoing building works and resolved it within 48 hours. We are extremely pleased with our windows.

4 juni 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thank you for the lovely review. We’re really pleased you had such a positive experience with Dan and the team, and that the early issue was resolved quickly. We hope you enjoy the finished windows!

Betygsatt 1 av 5 stjärnor

8 years after a bespoke installation - failed

8 years after a bespoke installation - made and installed by IQ glass - 2 out of the 5 glass panes are shot. I accept it’s out of warranty but quality is poor and the remedy was to offer at £250 visit (would have been £350 but only as we are local £100 discount not because of their failure) to survey the site which was refundable if I then replaced the glass with IQ - so they charge for their failure. Poor quality don’t use

4 april 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Hi Matthew,

We’re sorry to hear you are disappointed and understand that it is frustrating to have two glass units requiring attention eight years after installation.

As the installation is outside of the warranty period, a chargeable survey is required before we can advise properly or quote for any replacement works. This allows us to inspect the existing installation, confirm the requirements for the bespoke replacement glass and make sure any proposed remedy is accurate. The reduced local survey fee offered was intended as a goodwill gesture in recognition of a returning client.

We would still like to help resolve this properly, so please contact our Aftercare team on aftersalescare@iqglass.group with your project details and we can review the next steps with you.

Betygsatt 5 av 5 stjärnor

IQ Glass presented a fantastic CPD on…

IQ Glass presented a fantastic CPD on Minimally Framed Glazing at our offices. We will definitely be in touch again for future CPD opportunities.

30 april 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thank you for the review. We’re pleased you found the CPD valuable, and we appreciate you having IQ Glass in to present to your team!

Betygsatt 5 av 5 stjärnor

Great experience with IQ midlands

Great experience with IQ midlands. We’ve enjoyed the windows for 4 years and no issue. Until a supergust of wind caused one to slam and knock out the frame and beading. Despite being out of warranty, Jake and the team came and fixed within a week. Now as good as new.

9 maj 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thank you for the review! Jake and the team will appreciate the mention. We’re pleased we could get everything sorted quickly and have you back up and running again!

Betygsatt 5 av 5 stjärnor

Very informative presentation with some…

Very informative presentation with some clever details.

30 april 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thank you for the review. We’re pleased you found the presentation informative, and we appreciate you taking the time to share it.

Betygsatt 5 av 5 stjärnor

Excellent facility, great staff

Excellent facility, great staff. We were there to look at and experience a possible lift for our home. The lovely person guiding us was most helpful in letting us see and try the various options. The overall showroom is fabulous - spacious, with all sorts of facilities and ideas for one's home. Overall we found this an excellent and useful experience, well worth the trip.

18 mars 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thank you for the review! We’re pleased you found the visit so useful and enjoyed the showroom experience here at Sky House. It’s great to hear the team looked after you so well, and we appreciate you making the trip to see us.

Betygsatt 5 av 5 stjärnor

IQ Glass offers excellent products

IQ Glass offers excellent products; particularly their sliding doors, rooflights, and French doors, which interested us. Sam and Josh were extremely helpful, taking the time to answer all our questions thoroughly.

31 mars 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thank you for the review. Sam and Josh will appreciate the mention, and we’re pleased they were able to help you explore the options and answer your questions!

Betygsatt 1 av 5 stjärnor

Rubbish windows and rubbish service

IQ Glass supplied us with many sliding doors from Panoramah. They are all rubbish. The doors have never fitted properly and are falling out of the tracks. We are in a windy location and the doors are completely unsuitable, constantly letting in air and water to such an extent the temperature in the house falls by a few degrees on windy days. IQ won’t come out unless you pay them in advance, and when they did they did not resolve any problems instead they left dirty hand prints on walls next to the doors they serviced and silicone spray running down the frames. It’s honestly the worst £125k I have ever spent and after our experience my architects have stopped using them. Avoid. During the design phase they kept making mistakes on the drawings and then would take another 10 working days to turn them around. All in all the delays caused by IQ cost us a whole extra year in construction. I’m writing this review at 23:45 at night, unable to sleep because of the wind howling around the doors and the rain gurgling in the tracks.

2 mars 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thank you for taking the time to share this, and I’m sorry to hear you’ve been disappointed. We’re not currently able to match your name to a project record from the details in the review, so we can’t investigate properly or arrange the right support without a bit more information. Please email us at aftersalescare@iqglass.group, or call our office on 01494 722880, with the project address and any reference you have, and we will locate the job and agree next steps to resolve the issues you have raised.

Betygsatt 5 av 5 stjärnor

Excellent service

We had a delightful technician make a few repairs to our large sliding glass side door. It’s about 16 years old and showing a few signs of wear and tear which were repaired quickly and efficiently. Great service .

6 mars 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thank you for the review! We’re pleased the repairs were carried out quickly and efficiently, and we appreciate you taking the time to share your experience.

Betygsatt 5 av 5 stjärnor

I can highly recommend IQ Glass

I can highly recommend IQ Glass. Back in 2014 we had every window in our home replaced with Slimfit aluminium double-glazed windows, and the whole process went perfectly. The installation was smooth and, to this day, we haven’t had a single issue.
More recently, we completed a large rear extension and chose IQ Glass again to install floor-to-ceiling slimline sliding glass doors. The quality and finish are outstanding. We never even considered going anywhere else — IQ Glass was the obvious choice for us.

10 februari 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thanks Christine for this fantastic review. This is the experience we strive for with our clients, and we're very happy to be helping with your projects time and again. Looking forward to our next project together!

Betygsatt 2 av 5 stjärnor

Good design, poor quality of product and workmanship

The design is very good. We had a large window/door done and three roof windows. The door is a disappointment. The handle did not work - it has way too short a door handle not working and got a wonky repair. Then the coat started flaking and now the door is rusting - really poor quality, I would expected more. Hopefully they will help me rectify this and wont have to replace the whole thing at great cost.

20 februari 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thank you for taking the time to share this, and I’m sorry to hear you’ve been disappointed. We’re not currently able to match your name to a project record from the details in the review, so we can’t investigate properly or arrange the right support without a bit more information. Please email us at aftersalescare@iqglass.group, or call our office on 01494 722880, with the project address and any reference you have, and we will locate the job and agree next steps to resolve the issues you have raised.

Betygsatt 5 av 5 stjärnor

We very much enjoyed our visit to the…

We very much enjoyed our visit to the Skyhouse Design Centre @ IQ Glass Headquarters, arranged by Daniel Borthwick. A warm welcome, excellent service, and some fabulous designs for consideration and inspiration. We look forward to partnering with IQ Glass on our current project at Inwoods Park, Warwickshire, and we can't wait to see the window and glass installs very soon.

2 februari 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thank you for the review; we’re pleased you enjoyed your visit to the Sky House Design Centre and felt well looked after. Daniel will appreciate the mention, and we’re looking forward to working with you on Inwoods Park and seeing the installations come together soon!

Betygsatt 5 av 5 stjärnor

Tom Branagh is brilliant and a credit to the company.

Excellent company with very good products. We can always rely on these guys for high quality and reliable service.

Tom Branagh is brilliant and a credit to the company.

9 februari 2026
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thank you for the review; Tom will really appreciate the mention. We’re glad you can rely on us for quality and service, and thank you for taking the time to share this!

Betygsatt 5 av 5 stjärnor

Charley and the team at IQ glass…

Charley and the team at IQ glass delivered a fantastic install for me the whole process was flawless from design to install i can not recommend IQ enough

30 november 2025
Omdöme utan inbjudan
Logotyp för IQ Glass

Svar från IQ Glass

Thank you for the review; Charley and the team will really appreciate the mention. We’re pleased the experience was smooth from start to finish, and thank you for the recommendation!

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