This damn app blocked my account cos I don't even know I dunno whether it's because I used a profile picture of cristiano Ronaldo which they didn't stop me at the time. I've obviously never claime... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I joined this site just a week ago, this morning, after chatting with a friend, my account was immediately suspended for "promotional advertising."I have never done anything of the sort, nor have I u... Se mer
Amount of fake profile is huge %, Filters about countries do not work well because if I set Europe I get results from Ukraine and Russia and especially Ukraine are mostly fake profiles and toxic wo... Se mer
I joined interpal like a week ago made 2-3 friends there then all of a sudden they suspended my acc saying suspicious activities were found by automation or the support team i have been trying to reco... Se mer
Företagsinformation
Skrivet av företaget
InterPals is the original global pen pal community, connecting people for language exchange, cultural exchange, and friendship since 1998. Members from around the world write to each other every day to practice a new language, learn about life in other countries, and make real friends far beyond their own city. Getting started is free. You can create a profile, search for pen pals by country, age, language, or shared interests, exchange messages and photos, and join a worldwide community that has grown for more than two decades. Whether you want to practice English, Spanish, Japanese, French, or any of dozens of other languages with native speakers, or you simply want to meet interesting people across cultures, InterPals is built for genuine connection and conversation rather than dating. Safety matters to us. Automated moderation acts on reported accounts to remove scammers and fake profiles, a reverse-image check helps catch stolen photos, and you can block or report anyone instantly and choose to accept first contact only from verified members. Every account suspension or removal can be appealed and reviewed. If you run into a scam or a fake profile, please report it in the app so our systems can act on it, and if your own account was affected, use the appeal link on your account for a direct review. We rely on what our members tell us, and that feedback shapes how we keep the community safe.
Kontaktuppgifter
1,6
Mycket dålig
148 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 64 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They suddenly delete genuine users
I am very sad to have to write this. Interpals was once a great site for communications and friendships across the world. They have upgraded recently their systems and now it is very unfair. I've had two profiles suddenly suspended and deleted, where I can no longer access them at all. The only message given is "our automated systems," implying the use of artificial intelligence. Clearly it is removing the wrong profiles/users. The time taken by good people like me to foster and grow friendships is thrown away by this disgusting and brutal approach. I was a victim of many bad users I had to weed through, the kind that proposed sex or asked for visas/money. I survived all this but then I am the one getting cancelled? It is incredibly unfair. I urge everyone to not use this site. I know other users are also experiencing the same difficulties and unfairness as me. I read it on their profiles and even discussed it with some. I have complained to the better business bureau about this. I will keep on elevating the matter. I have plenty of time and many resources to draw upon. I complained to interpals and they totally ignored me.
30 april 2026
Omdöme utan inbjudan
Svar från InterPals
I am sorry. Two profiles suddenly suspended and deleted with nothing but our automated systems as an explanation is exactly the failure that hurts the people we most want to keep. The automation catches a lot and it also gets real people wrong, which is why removals are reversible for about a year and can be appealed. An appeal puts your case in front of a direct review rather than the inbox you already wrote to. Please use the appeal link on the account, and if both profiles are affected, appeal each one so we can look at them specifically.
I would give it a zero if I could
I would give it a zero if I could! A complete and total waste of time and effort and energy! Do not bother! I was constantly bombarded with scammers and IF I actually found a "normal" person to chat with, the conversation usually lasted with 3 or 4 exchanges and poof---ghosted! No rhyme or reason--just radio silence! So my thought process is that even if you manage to reach someone who is not a scammer, they are either too lazy or to stupid to follow through or to put a coherent sentence together. The best thing I did was to delete my account!
23 mars 2026
Omdöme utan inbjudan
Svar från InterPals
Hi Charlie, I am sorry the good chats fizzled out after a few exchanges and the rest turned out to be scammers. The ghosting I cannot fix, that is people being people, but the scammer flood is the problem we have put the most work into. Reports now trigger automatic action instead of waiting in a queue, fakes and scams are on the removal path, and a reverse-image check catches accounts using stolen photos. If you ever come back, reporting the obvious scam accounts in-app feeds them straight into that.
Don't bother, your account will be deleted
Don't bother, had an account and then after 2 years they suddenly suspended it for no reason at all!
Twice now i have tried to set up an account again, and twice it has been suspended for no reason at all. They say 'suspicious activity' but i created an account and then sent a couple of messages, literally suspending accounts for doing exactly what the app is meant to be used for!
Save yourself the bother because if you do start to make any friends or speak to anyone you could just lose touch with them in an instant because these idiots decide they want to get rid of your account!
11 mars 2026
Omdöme utan inbjudan
Svar från InterPals
Hi Wayne, I am sorry. Being suspended for suspicious activity after sending a couple of messages on a fresh account is a bad first impression and a wrong call. The automation flags new-account patterns and it sometimes catches ordinary use, which is why the appeal exists. A suspension is time-limited and any removal is reversible for about a year, and an appeal puts a real review on your specific case. Please use the appeal link on the account so we can sort out why the new accounts kept getting flagged.
Awful site
Awful site. Full of scammers and the bots will delete your profile for virtually no apparent reason Give it a miss!
10 mars 2026
Omdöme utan inbjudan
Svar från InterPals
Hi Wrenleigh, having your profile removed for no reason you can see, while the scammers stay, is a fair thing to be angry about. The automation is not perfect and it does misfire, so any removal can be appealed and is reversible for about a year. Please use the appeal link on the account so a real review looks at your case. And if you report the scam profiles in-app, the system acts on them rather than leaving them there.
interpals have suspended my 14 years…
interpals have suspended my 14 years old account suddenly without any reason. have lost photo albums of my world tour, 40 countries. I have written many emails requestingt to give my account back for all those thousand pictures that i will never have. but interpals never have replied. I have lost all those photos, friends and 14 years memories. Such a trash and irresponsible site!!
5 januari 2026
Omdöme utan inbjudan
Svar från InterPals
Hi Mehedi, losing a 14-year account and the photo albums from a 40-country world tour is a real loss, and I am sorry the emails went unanswered. Please do not give up on those photos yet. A removed account is reversible for about a year through an appeal, and the appeal link on the account goes to a direct review rather than the mailbox you were writing to. Send the appeal from the account and we will look at whether it can be restored with your albums intact.
Hilariously awful site.
EDIT:
I appreciate the site reaching out to me, and installing safety measures . Says they do care. So I will delete this report.
27 januari 2026
Omdöme utan inbjudan
Svar från InterPals
Hi Ann, I am sorry that people ignored your friends-only profile and went straight for romance, affairs, and moving you to WhatsApp. That push to jump to WhatsApp fast is one of the clearest scam tells, and it is exactly what our detection and reporting are aimed at. Reports now trigger automatic action, a reverse-image check catches accounts running stolen photos, and you can set your account to accept first contact only from verified members to cut down the creepy openers. Blocking is instant, and reporting the sender in-app feeds it into the system. I am glad at least the guy from Belarus turned out decent.
This site is a joke
This site is a joke, I had made a few friends on the site some who I chatted with daily and then chatting to one on my friends on the site and without any warning right in the middle of the conversation account suspended, so what is wrong with chatting to someone about how their day has been the site is utter bollox
27 januari 2026
Omdöme utan inbjudan
Svar från InterPals
Getting suspended mid-conversation while you were just asking a friend how their day was is a bad call, and I am sorry. The automation flags patterns and it sometimes lands on completely ordinary chats, which is why there is an appeal. A suspension is time-limited and a removal is reversible for about a year, and appealing puts a real review on your case. Please use the appeal link on the account so we can look at why the chat got flagged.
Bots make decisions without appeal
I endorse most of the other reviews, which mention the prevalence of fakes and scammers. This has been my experience too.
I want to add the following. Interpal's bots look for "suspicious activity", and suspend accounts when they find it. However, the bots are mistaken. They will declare something suspicious that was perfectly innocent. Then you can't appeal. I wrote to the Interpals query email address three times stating the above problem. No human reviews the decisions nor responds to unfairly affected people. Obviously no one is monitoring the mailbox. The site is run by bots, ironic considering that the site is supposed to be about human interaction.
Unhappy experience. Even if they reinstate me, I'm quitting interpals.
18 januari 2026
Omdöme utan inbjudan
Svar från InterPals
Hi Woody, I want to correct one thing that matters here. The account has an appeal built in that is separate from the query email you wrote to three times, and that appeal goes to a real review rather than the mailbox. The automation does sometimes flag innocent activity as suspicious, and that is precisely what the appeal is there to catch. A suspension is time-limited and a removal is reversible for about a year. Please use the appeal link on the account, because from there your case gets a direct look even though the email inbox let you down.
As these people there think it's fine…
As these people there think it's fine to keep scammers and fake accs on their app, but keep deleting accs without any warning or valuable reason (mine just got deleted for the 5th time now). On behalf of all the people complaining about it with no change, I have decided to contact my lawyer and am in touch with an association for the protection of customers. You guys keep playing with us now, let's see how the coin is going to flip.
3 januari 2026
Omdöme utan inbjudan
Svar från InterPals
Hi Hakan, having an account removed five times with no clear reason is genuinely exhausting, and I understand why you have lost patience. I am not going to be defensive about it. Our moderation is automated, and automation does get real people wrong, which is exactly what the appeal is built to correct. A suspension is time-limited, a removal stays reversible for about a year, and an appeal puts your specific case in front of a real review rather than the automated notice you have been getting. Please use the appeal link on the account, and if more than one account was affected, appeal each one so we can look at what actually happened.
DO NOT USE!
If I could give a 0 I would deffo score a zero.
I’ve been a long time user on this app. I have met some nice people too, but the number of creeps who get you reported and suspended for no reason is much higher. It’s the most annoying site/app. 4 accounts, all suspended for no reason. Yet all the creeps/scammers and so on are there lurking about and not being suspended. InterPals you need to get your priorities checked and change how you deal with reports, if it’s even anyone there dealing with it..
2 januari 2026
Omdöme utan inbjudan
Svar från InterPals
Hi Em, being reported and suspended by the very creeps you were trying to avoid, four accounts over, is the opposite of how this should work, and I am sorry. Report volume can trigger automated action, which means a bad-faith pile-on can catch the wrong person, and that is exactly what the appeal is for. A suspension is time-limited and a removal is reversible for about a year, and appealing gets your case a direct review. Please use the appeal link on the account. You are also right that the scammers belong on the removal path, and reporting them in-app is what feeds that.
This is literally the worst app I've…
This is literally the worst app I've ever seen. Those who control it are either asleep or probably on bad stuff.. Older people comment on minors, allow inappropriate content, and ban accounts that share their opinions about this app. There's nothing good about it. My advice: delete this app and make yourself safe. Download Hellotalk or something else and relax from this bullshit.
20 december 2025
Omdöme utan inbjudan
Svar från InterPals
This deserves a serious answer, not a template. Sexual or predatory behavior aimed at anyone underage is the highest-severity case we handle, and it is treated as a remove-the-account matter, never a light warning. The minimum age to join is 13, and contact between accounts is restricted by age. If you have seen adults commenting on minors or inappropriate content around them, please report it in the app with the username, because a report is what routes it straight into that. On accounts being actioned, automated moderation is not perfect, so any suspension or removal can be appealed and gets a real review. Thank you for raising the safety part. It matters most.
Hopeless
Hopeless. Been on years ago. Thought I would again. Got as far as entering my name and it froze
27 november 2025
Omdöme utan inbjudan
Svar från InterPals
Hi Michael, freezing at the very first step, right after entering your name, is a real bug and not the welcome back anyone should get. That is on us, not on anything you did. If you are up for trying once more, a different browser or the app often gets past a stall like that, and clearing the page and starting fresh can help too. If it locks up again at the same spot, the in-app feedback does reach us and helps us pin down where it breaks. I would genuinely like to get you in, since you came back after all this time. Sorry it tripped at the door.
Getting worse and worse...
Getting worse and worse...
I had other hopes with this site... some people are scammers (I had to block China), sometimes Asian girls 'hide' in az European country and pretend to be good, while they recommend online trading later (my profile already says that it is forbidden). Western people, especially women don't answer to Eastern European accounts. I wanted to practice German but I was blocked. I am planning to delete my account.
Also, the browser version is obscure, 90s.
So avoid it, as much as you can.
17 november 2025
Omdöme utan inbjudan
Svar från InterPals
Hi Márk, the profiles that claim to sit in a European city and then steer you toward online trading are a scam pattern we take seriously, and I am sorry it wore you down. Reports now trigger automatic action instead of queueing, fakes and scams go on the removal path, and a reverse-image check catches accounts whose photos and stated location do not match a real person. If you report those trading-pitch accounts in-app, the system acts on them. You are right that the browser experience needs work too, and that is on us to keep improving.
Be warned, this site is a total pile of...
This site is trash. It's filled with nothing but fake profiles, bots and scammers who use fake pictures and copy-paste profiles. Then when you report someone for breaking the rules of the site or attempting to steal your information, the moderators suspend your account.
17 november 2025
Omdöme utan inbjudan
Svar från InterPals
Hi James, scammers running fake pictures and copy-paste profiles are the exact thing we added a reverse-image check for, so a stolen photo used under a new name can actually be caught now. Reports trigger automatic action instead of queueing, and fakes and scams are on the removal path. On the other half of your review, being suspended after reporting a rule-breaker is a wrong outcome, and that is what the appeal is for. If it happens, use the appeal link on the account so a real review looks at your case, and keep reporting the fakes in-app so they get picked up.
Overall of InterPals
I met my best friend here, for this I would rate it 5 stars but everything else about the site was bad and I would give it 1 stars for that. The site has many people looking for dating who aren't interested in friends, and most people who say that they are interested in friendship never reply or keep up a conversation. Also the moderators cancel women's profiles if they post any revealing pictures, even when it it is less revealing than a bikini, but men post pictures of themselves without their shirts and some only in shorts but are never removed for it. Most of the women on there mention also having trouble with perverts. There are a good many people who want language exchange but I don't know how many are serious about it.
15 juli 2025
Omdöme utan inbjudan
Svar från InterPals
Hi Silas, meeting the best friend who earned this its five-star half is exactly what the site is for, and I am sorry the rest of it dragged the rating down. On the photos, an automated nudity classifier is what screens uploaded images, and if it is landing unevenly on the same kind of shot from one profile to another, that is worth knowing about rather than brushing off. The people ignoring a friends-only profile to push romance, and the perverts the women you mention keep running into, can be blocked on the spot and reported, and an account can be set to take first contact only from verified members. Thanks for a fair, mixed review, and sorry it took us this long to answer it.
Do not use Interpals
Site administrators and admins do not care about the site members. They are chasing romance. They kick members out of the site for no reason and prevent them from logging in again.
27 oktober 2025
Omdöme utan inbjudan
Svar från InterPals
Hi Ahmet, being kicked out for no reason you can see and then shut out from logging back in is a bad way to lose an account, and I am sorry. The decisions here come from automated software rather than staff chasing anything, and software does flag ordinary accounts by mistake. A suspension runs for a set time and lifts by itself, a removal can be undone for roughly a year, and the appeal on the account puts your case in front of a genuine review. Please send that appeal so we can see why you were locked out. This answer is late, and that is on us.
Don't use it!
When you sign up, you quickly receive messages and are promptly asked to communicate via WhatsApp or a chat service. Genuine pen pals who genuinely want to help each other learn languages are the exception. It's a shame. I'm going to delete my account now.
7 oktober 2025
Omdöme utan inbjudan
Svar från InterPals
Hi Günter, being nudged onto WhatsApp within minutes of signing up is one of the clearest scam tells there is, and it should not be the first thing that greets a new member. Those accounts are handled by removal rather than a warning, a report now drives an automated decision instead of sitting unread, and a profile photo can be checked against the wider web to expose a picture lifted from someone else. You can also limit first contact to verified members to thin out that kind of opener. If you do decide to stay, reporting the ones who push to move off the site feeds them straight into that. Apologies that this reply reaches you so long after you wrote it.
Svar från InterPals
Thank you so much for the kind rating. I am really glad the app is treating you well, and I hope it keeps bringing you good conversations from around the world. If anything ever feels off, the report tools go straight into our moderation system, so please use them freely.
This company doesn't let you come back…
This company doesn't let you come back once you've decided to delete your account, then this email can't ever be used anymore. And if you try with other email addresses they'll block you insteant. And, of course, their support will never answer you.
17 september 2025
Omdöme utan inbjudan
Svar från InterPals
I am sorry the exit left you feeling permanently locked out. Here is the part that may help though, a deleted account here is a soft delete, so logging back in with the original email usually brings the whole profile back rather than nothing, and a removal stays recoverable for about a year. If the login genuinely will not let you return, the appeal link on the account goes to a real review instead of the support inbox that went quiet on you. Try the original email first, and appeal if it blocks you. This reply is overdue, and I am sorry for the silence.
Don't use Interpals
Don't use Interpals. It's full of gaslighters, fakes, scammers, marriage seekers, and visa chasers. I can honestly say it affected my mental health for the worse, no hyperbole if you're interested in learning a different language and/or culture. Interpals isn't it.
3 september 2025
Omdöme utan inbjudan
Svar från InterPals
Alexandra, I am sorry it went past wasted time and actually cost you something, that is not a small thing to say and I take it seriously. The marriage and visa seekers and the fakes behind them are meant for removal, not a quiet warning, and reporting one now sets off an automated review that can pull the account down. A stolen-photo check can also trace a picture back to whoever it really belongs to, which catches a lot of the built-to-deceive profiles. Blocking is instant the moment someone starts working on you. I am sorry this response comes so far after your review.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.