Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

Worldwidepenpals is a great website for finding penpals! I found a good match for my hobbies and personality which i thought would be quite unrealistic. Although for me the website was restricted even... Se mer

Betygsatt 4 av 5 stjärnor

I noticed that this site generally has a huge amount of negative reviews. But personally for me I would rate this website highly, because without it I would not have found my penpals. I am gratefu... Se mer

Betygsatt 1 av 5 stjärnor

If I can give this site a zero star I would. I had just deleted my account because so many of the accounts had no photos, 2nd I tried messaging some other users and it would not allow me to when I sti... Se mer

Betygsatt 3 av 5 stjärnor

i used to kinda like this website, but after the update recently, i lost my profile and i don't like the idea that we must put our number ( the email should've been enough, no need to input more sens... Se mer

Företaget har svarat

Företagsinformation

  1. Social mediebyrå

Skrivet av företaget

Pen Pals by PenPal World - The Fastest and Most Secured Pen Pal Site in the World. PenPal World features over 2,000,000 pen pals from every country all over the world.


Kontaktuppgifter

2,4

Dålig

TrustScore 2.5 av 5

46 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 33 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 2 av 5 stjärnor

Worldwidepenpals is a great website for…

Worldwidepenpals is a great website for finding penpals! I found a good match for my hobbies and personality which i thought would be quite unrealistic. Although for me the website was restricted even though i did not give any personal information or violate any rules? There is no customer service and so i cant talk to my penpal and might potentially lose contact with them. Can this issue be resolved? I hope so

12 april 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

I rated 4 because I did find strong friendships

I noticed that this site generally has a huge amount of negative reviews. But personally for me I would rate this website highly, because without it I would not have found my penpals. I am grateful for our online companionship that is almost been going on 6 months now! And also looking forward to our future progress.

I do not solely blame the site and the owners itself but the people that join it that make it a more negative experience for others. It has come to point where I only solely talk to my penpal now, which is kind of shame but just the way it is. You have to be wise and sift through the time wasted, spammers and people who genuinely want to chat. I do have another penpal (from this site) who I have also built a 6 month going online friendship with, but he has felt he could not longer use the site with such troubles and we have maintained our friendship through email.

Again others have resulted to email with me. But unfortunately lost contact over time. Also it is whether you solely want to commit to this whilst getting on with your life. Because if not than communication breaks and I would not blame the website for that....

1 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

If I can give this site a zero star I…

If I can give this site a zero star I would. I had just deleted my account because so many of the accounts had no photos, 2nd I tried messaging some other users and it would not allow me to when I still had some credits and I tried to seek help but I have to be only a VIP member to get help. I am not happy with Penpal world. I wouldnt recommend signing up with them.

27 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Please respond

I made my account 3 months ago, and sent you an email about my issue 5 days ago.
My account (UserId12247275) is still blocked and unapproved.
Please help, thank you.

18 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

its a stupid run site with…

its a stupid run site with too.many.adds.

after 26 hours my account still hadnot been reviewd, so i deleted it again.
looks like idiots run that site.

11 februari 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

No good costumer servise, support no answer

I have been in penpal world for many years free account , 2 days ago I decided to VIP, and paid with PayPal big mistake, account has access restricted, I tried to communicate with support no answer. I need my account open or my money back.
PayPal said tried to solve with you but no good costumer servise. I need penpal answer

29 januari 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Previously good site but now uncertain.

I’ve been a member of PPW since around 2019. I was particularly interested in writing letters ( snail mail) and not email correspondence. I approached a number of people successfully and was approached in turn so did make a few friends over that time. Some have petered out and some have remained and that seems fairly normal. I did get approached fairly regularly by men who ignore the fact that I only want to write letters - they’ve been tedious and were blocked. The only time I ventured into email correspondence as an experiment the guy sent a D pic. If you’re going to venture to meet strangers on the internet you have to have your wits about you. Make strict rules and block anyone who ignore that. Since the recent updates I have no idea what’s going on with the site - I won’t be re-writing my profile so if that’s all gone I will delete it all. I have to say at the moment it looks a mess.

21 november 2025
Omdöme utan inbjudan
Logotyp för PenPal World

Svar från PenPal World

Thank you for being a long time member at PenPal World. We upgraded the website due to the long time issues of members being logged out automatically and also offer a website which looks and works well on any device.

We are surprised to hear that your profile text is not available within the new version. We transferred all the info and we tested it extensively and found that it was all available on the new version.

If you are really experiencing issues then please feel free to reach out to us at technicalsupport@penpalworld.com so we can assist you.

Betygsatt 1 av 5 stjärnor

SCAMMERS GALORE!

I wanted to have some genuine, honest communication with others, no dating, but what I got were men who sent amazing messages and then subsequent messages all the same story - they live in S. Carolina but work in Vicenza Italy. And they all have a son named Darlington. Wow! It's disgusting how every single turn leads to scammers! You can't trust ANYTHING! Interestingly enough, they think they're the only ones sending this lame story???? Not too bright.

17 november 2025
Omdöme utan inbjudan
Logotyp för PenPal World

Svar från PenPal World

PenPal World, like every other social media website, is fighting the ever growing scammers with a team of monitors. It's not an easy task just check out other pen pal websites.

We have a way for members to report profiles if they appear suspicious. I hope you did report those profiles who sent the scam messages.

If you did not please let us know your userID and we will make sure those fake members will be blocked.

There are many legitimate members at PenPal World and I hope that you will find genuine and honest communication with others.

Betygsatt 3 av 5 stjärnor

i used to kinda like this website but not anymore after the update

i used to kinda like this website, but after the update recently, i lost my profile and i don't like the idea that we must put our number ( the email should've been enough, no need to input more sensitive data)
idk, maybe it is time to say good bye?

17 november 2025
Omdöme utan inbjudan
Logotyp för PenPal World

Svar från PenPal World

We're sorry to read that you're having difficulties getting back into your account on the new version. Please make sure to reset your password since we implemented new security features.

We also now collect a mobile number in order to fight scammers more efficiently. That number is only use internally and never shown anywhere. We are working on having members validate their mobile number too.

If you need any more help please reach out to technicalsupport@penpalworld.com

Betygsatt 1 av 5 stjärnor

I used this website for several years…

I used this website for several years and can now confirm that my experience has been rather negative for the following reasons:
1) The website says it has over 3 000 000 members, yet I always see the same ones and there are maybe 200 active users per day who show up on my search results (wide parameters, I should specify, like 18-35, both genders, etc).
2) I don't feel safe. The website doesn't feel secure.
3) Too many inappropriate profiles and comments from older men on young women's pages.
4) The website's administration doesn't seem to exist at all and they do nothing to solve dubious people's behaviour.
5) Finally, the straw that broke the camel's back: after the major changes recently to the website, my account disappeared and there's no way to log in. I created a second one and can't log in either.
Farewell, PenPalWorld!

13 november 2025
Omdöme utan inbjudan
Logotyp för PenPal World

Svar från PenPal World

Given the fact that a new version was due for some time we worked almost 6 months on the new version which we now published online.

We have moved all members to the new version, and no accounts have been lost.

If you have any issues, you can use the website support form or contact us directly at technicalsupport@penpalworld.com.

We have almost reached 3.5 million members and are growing fast. If a search result always shows the same members, or if the security of the website is questioned, why being a member for several years.

We have a team of monitors who are very good at blocking fake profiles and scammers — a problem that every social media website has to deal with.

No adult members aged 18 or over can contact minors aged 13–17, and vice versa.

Betygsatt 1 av 5 stjärnor

Dangerous/Red Flag

Too many men have their age setting for penpals to 13 year old and up. I think that a grown man should not befriend someone's teenage child. It has pedophilia vibes all over it. I know you have settings for no adults but children get by their parent's rules. I think that it is the business owner's job to be socially responsible and protect children by not giving an adult the option to penpal a child under 18 years old. I still think an older man should not even lure in an 18 year old but the law is the law. I hope you put a stop to this dangerous loophole. By the way, I have been a member for five minutes and it's outrageous to me.

21 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The owners do nothing about misconduct by other users

I can confirm the inactivity of the moderators as already described by Lisa Lee.

I reported a person who aggressively insulted me in response to a friendly message...and to put it in perspective, I must have had thousands of online contacts in my life, but nothing like this has ever happened to me before. Despite all the self-criticism, there was nothing in the message that would have justified this tone of voice. I assume this person unloaded their own frustration onto me at that moment. I reported it and after several weeks the person is still online regularly. What should I think of a site where you can attack others in a hateful way for no reason and there are no consequences? And it's telling that you can't contact the site operator in any way to ask questions. There is no way to contact them. A site where anarchy reigns is not a site where I feel comfortable.

4 november 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

THIS IS A SCAM

DO NOT USE THIS WEBSITE
I put out ALL my information and did the sign in properly and it WOULD NOT let me in. I think this website is just a time waster and I've heard a few saying that the so called "pen pal" isn't real so don't trust this.

3 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Another site that used to be decent

Another site that used to be decent. As some other reviewers pointed out, something is now wrong with this site. No way it has even has a small fraction of the number of users claimed, and I was hit up by a scammer almost immediately who wanted to move the conversation to whatsapp and romance me into losing money. They claim 3 million members, but it seems more like a few hundred and I am not sure even most of them are real. Waste of time. Avoid.

14 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

What a garbage site

What a garbage site. I am told that I have received messages and to "click here to access them." Oh yea, that don't work, and I access NOTHING! Do the world a favor and shut down your crappy web site.

10 augusti 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Crook's / Scammer's Paradise, AVOID!

As a mature female I sincerely feel that this specific website platform positively attracts scammers & crooked dishonest folk of all kinds thus making one feeling deeply uncomfortable not to mention extremely unsafe. I'm pretty vulnerable as it is nowadays having experienced a lot of traumatising experiences throughout the course of my life(survivor story of my life).

It really is disheartening to find you can't reach out to the coordinator / business owner in any way. Luckily I'm on the ball but can see quite clearly how a vulnerable individual could be caught off guard & the owner does nothing to stop it. My only solution would be delete the account as the sheer volume of scammers on here is really disheartening and disturbing. Also like to mention I can't help but notice how both men and women do use it as hook up dating site despite the rule of being strictly platonic friendship.

The scammer conveniently pauses their account presumably to avoid being detected. Far from user friendly.

Recent Updated review today : My specific experience on this so called correspondence platform echoes other reviews & I feel it really confirms what we know about humanity in 2024, it seems all the shady, crooked manipulative abusive types are on here to such an extent I had zero option but to delete existing account(I was recently blocked by 2 fellow UK citizens one male,one female for no valid reason whatsoever other than to read intro profile blurbs - as a sensitive person that deeply affected myself to call it a day with the shifty, shady & quite frankly ***t** characters that seemingly lurks into what essentially would be a conducively good place to connect & correspondent with decent people from across the world only to find rude & arrogant people of my generation or worst older that *don't have the good manners, etiquette and common decency to reply to your nice messages via the private inbox, I was deeply shocked at the disrespectful behaviour of a number of mature age wise not an ounce of EI between them). * They just choose to ignore you, what's deeply disturbing is that they are Generation X generation or older.

Joining an actual physical / activity
club is the ONLY option, please stay safe lovely vulnerable people, we are easy prey to the crooked currupt manipulative user & abuser toxic types. Online correspondence is not your friend 💯

26 juni 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

PenPalWorld is nothing but crap

I had my nephew sign up with my help, which we properly made a profile including picture, too. today when he tried to log-in only to find out that he's been banned from the site for no good reason, when he was able to login we notice that men/women are making comments to minors, but minors are not allowed to comment to adults, and also notice that a lot are banned, eventually all users will be ban from this site. I do NOT recommend this site
EDIT/04/14/24: The owner's name is Jakob Herrmmann, jakob at pen pal world dot com

9 april 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

This website is no longer worth it

I used this website between July 2018 and November 2023, so I had a wide share of experiences. I did, however, notice the fall of this once great website, starting from 2020 or so. I used it for years (would log in almost every day) and got in touch with no more than 30 people, kept touch with only one long-term (we're still excellent friends). However, scammers are roaming freely and there's something fishy going on there. There's supposed to be millions of users, yet I always would see (at best) a hundred regular users fitting my very wide parameters (age between 18 and 40, both genders), and interestingly, over the years, you often see the same and, even more fascinating, they won't reply if you try to contact them. The few normal apples I found and got in touch with (when I was lucky) tended to be either disinterested, or even arrogant. The last one, in November 2024, was a huge disappointment, and she almost scammed me. Right before her was a Swedish psycho who openly insulted me through PMs for literally no reason whatsoever. Out of 5 years on this website, I made only 6 friends, and I only have one left, like what? As a comparison, I used to go on an international penpal Discord server, and I'd get messages (from decent people) up to 7 times per day! I grew tired of wasting my time on PelPalWorld and am truly disappointed, as this website had such a potential. By the way, let's not get started about moderation's fishy behaviour, which thanksfully didn't affect me but I did see it happen on (how strange) the rare decent users. Good bye!

16 november 2023
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Seems sketchy

So the website seems a little basic, sure. But I can't expect much from a site that offers a free service. My biggest complaint was lack of information. Nowhere that I found could you contact anyone who runs the site. There's mention of getting a Hotlist once you go VIP, but nowhere does it mention what that is. Benefit of the doubt its an oversight, but it feels sketchy so I deleted my account minutes after signing up.

4 februari 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

So slow

I have been using this site for 6 months and i think it is very slow to sent message back and forth. I prefer Multifriendschat, we can chat instantly on there .

15 augusti 2023
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer