Very nice bioethanol fire basket. It blends in well to our fireplace and looks as though it was always there. I got 5 hours of fire from 1l on the Anya with it fully opened which felt like a good amou... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Thought a long time about buying a bio fuel burner and was worried it wouldn’t be as good as the pictures look. Took the plunge and bought the Bredon- it is AMAZING!! Real flames, toasty vibes, even s... Se mer
Very good quality build. Solid cast iron makes the fire very stable. Easy to fill but not too easy to see the fluid level when you're pouring in the biofuel. Gives a lovely background heat rather than... Se mer
Initially had a problem, but company sorted it out very quickly, class product , does exactly what it says on the tin 👌
Företagsinformation
Informationen kommer från olika externa källor
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Kontaktuppgifter
20-22 Wenlock Rd, N1 7GU, London, Storbritannien
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,8
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Imaginfires
Apologies for the Trustpilot review request, they do not allow for back orders sorry.
We are still currently on track for February delivery. The couriers will be in touch with the Delivery details.
Thanks for your continued patience.
Svar från Imaginfires
We love hearing your delivery was on time and you are enjoying our vanilla fuel.
Amazing Company!!!
Amazing company. Exceptional & faultless customer service. Brenda and team were so helpful with changing our order from the Burford Stove to the Howarth. This was processed and delivered within 5 days to the Inner Hebrides. We cannot thank you enough. And the stove? Absolutely stunning!! We are thrilled to pieces with it.
We 100% highly recommend this Company.
5 januari 2026
Omdöme utan inbjudan
Svar från Imaginfires
Thank you so much for the glowing 5-star review! We are absolutely thrilled to hear that you are happy with your new Howarth stove. It was a pleasure helping you with your order change, and Brenda and the rest of the team will be delighted to hear your kind words. Shipping to the Inner Hebrides in just 5 days is a great result, and we’re so glad it arrived safely. Enjoy the warmth of your stunning new stove, and thank you for the 100% recommendation!"
Awesome product bought for my cabin in…
Awesome product bought for my cabin in back garden heats up room fast and
cosy luv the scented products highly recommend stylish modern for any room
22 oktober 2025
Svar från Imaginfires
Happy to hear the Stow fire is keeping you warm and cosy and you are enjoying our scented fuel.
Quick response but issues
On the upside, fire was as described and arrived in the timeframe advised.
The logs, which were an extra cost , arrived but half of them were smashed up. When we complained we were told that we would receive replacement logs. We still await delivery of these.
Stove was delivered , but also in a crushed up box When we opened there was a chip in the top edge of the fire, this was a sharp edge Via email we were told to send back in original packaging … but this was basically in shreds so not possible, or offered a £100 refund. It was too much hard work so we accepted the discount and brought something to sand down the sharp edge and painted over the filed edge.
After all this …. We like the fire It gives off a nice amount of extra warmth to supplement the heating Just need the replacement logs to arrive. !!!
15 december 2025
Svar från Imaginfires
Apologies for the problems you had with your order it is not our usually standards. You are on the back order for the ceramic logs as a priority when the new stock arrives in February.
Delivery on time, good quality
Delivery on time, surprised how heavy the log burner was, good quality. Much less hassle and mess than a real log burner so suits me. Can take it with me when I move too.
5 november 2025
Svar från Imaginfires
We are thrilled to hear you are enjoying your Hampton fire.
Item was easy to order and sent out…
Item was easy to order and sent out promptly. I purchased the scented biofuel and don’t like the smell of the fuel and have noticed it has removed some of the black coating inside my fire as well.
17 december 2025
Svar från Imaginfires
Apologies for the problem with the fuel. Can you please email us at support@imaginfires.com with photos of your fire and the fuel please.
Efficient Bioethanol Fire place
Extremely efficient service was provided Imaginfires. Overall it was smooth from start to end. I ordered the new fire and was delivered to me on the very next day!
Reasonably priced and well provided information about the fire.
Thank you for your service.
9 december 2025
Svar från Imaginfires
Wonderful to know you're happy with both the fire and our service. Thank you for choosing us.
Easy ordering process
Easy ordering process.
Quick and efficient delivery.
Very happy.
No complaints.
12 december 2025
Svar från Imaginfires
Thank you.
Excellent prompt service & so so…
Excellent prompt service & so so pleased with my bio ethanol fire & amazed at the heat it generates in my lounge.
8 december 2025
Svar från Imaginfires
We are happy to hear your fire is keeping you warm and cosy.
I ordered twice in error
I ordered twice in error, within the hour customer service had got back to me, cancelled my duplicate order and refunded the money. Excellent service
30 november 2025
Svar från Imaginfires
Thank you for your review.
Gorgeous fire
Gorgeous fire, worth every penny and the service was fabulous. Thank you to all the team for making my home look amazing this Winter
30 november 2025
Svar från Imaginfires
We're thrilled you are happy with your Howarth fire and our customer service.
Great experience
Great experience! The delivery was super quick and everything as expected!
15 november 2025
Svar från Imaginfires
Happy to hear your delivery was quick and your order arrived safley.
Lovely little fire
Lovely little fire - prompt delivery and easy to set up. Not much heat but very pretty in the grate for days when I’m not after the roaring fire.
17 november 2025
Svar från Imaginfires
Thank you for your review.
A good company to do business with
3 december 2025
Svar från Imaginfires
Thank you for your support we really appreciate it.
Svar från Imaginfires
We love hearing delivery was quick and you are happy with our service.
Great after sales team
25 november 2025
Svar från Imaginfires
We take great pride in our after-sales support, and it’s rewarding to know our team met your expectations.
Very easy to put together and gives…
Very easy to put together and gives off a nice flame .
2 december 2025
Svar från Imaginfires
Happy to hear you are enjoying the Holborn suite and it was easy to put it together.
Excellent company
Excellent company. Fast service and delivery and very good back up service. Would definitely recommend their services for anyone thinking of purchasing a Bioethanol fire.
30 november 2025
Svar från Imaginfires
Thank you for the excellent review. We are delighted that you found our service and delivery to be prompt and our support team helpful. Your recommendation means a great deal to us.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.