Very nice bioethanol fire basket. It blends in well to our fireplace and looks as though it was always there. I got 5 hours of fire from 1l on the Anya with it fully opened which felt like a good amou... Se mer
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Det här tycker kunderna
Thought a long time about buying a bio fuel burner and was worried it wouldn’t be as good as the pictures look. Took the plunge and bought the Bredon- it is AMAZING!! Real flames, toasty vibes, even s... Se mer
The customer service was excellent and the product is fantastic. We never thought we could get a fire in our home, but this means we have the cosiness of a real fire without the cleanup and it heats t... Se mer
Delivery was on time and the fire looked good. Unfortunately the smell from the fuel caused a migraine so it had to be returned, but the company was very understanding and arranged collection and refu... Se mer
Företagsinformation
Informationen kommer från olika externa källor
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Kontaktuppgifter
20-22 Wenlock Rd, N1 7GU, London, Storbritannien
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My fire was delivered before expected…
My fire was delivered before expected date and well packaged. I did not receive the free fuel. One email and this was resolved the next day. The fire is very good quality and looks amazing! I would highly recommend this company.
3 februari 2026
Omdöme utan inbjudan
Svar från Imaginfires
Happy to hear we were able to resolve the missing fuel quickly and you are enjoying your fire.
Brilliant customer service
Brilliant customer service. Had my fire for 5 years now and required a fuel box change. Customer service was great!
19 januari 2026
Svar från Imaginfires
Glad we were able to solve the problem for you quickly.
Svar från Imaginfires
Thank you for the 5 star.
Consistent good service for a repeat customer
I have had a bioethanol fire for about 7 years. It was supplied by Imaginfires and continues to give hreat pleasure (as well as heat). I only intermittently need to renew my stock of fuel, but each time I do the service is quick and efficient. As a repeat customer it is gratifying to be treated with such consistent good service
12 januari 2026
Svar från Imaginfires
Thank you for your continued support we really appreciate it.
Maintaining the flame.
I order my supply of fuel,and the communication from Imagine fires is always excellent,letting me know when my dilivery will be made.
12 januari 2026
Svar från Imaginfires
Thank you for your feedback. We're delighted everything went smoothly from order to delivery.
Fast delivery and great customer…
Fast delivery and great customer service when i needed it. We were recommended Imaginfires from a friend. They did not disappoint. I would highly recommend then. Love our fire.
14 januari 2026
Svar från Imaginfires
We appreciate your feedback. It’s wonderful to know we lived up to your friend's recommendation. We take great pride in our service and are glad you’re enjoying your Hampton fire.
Svar från Imaginfires
Thank you for 5 star.
Very good service
Very good service. The fire came very quickly once ordered. Easy instructions. The fire doesn’t actually kick out that much heat as it is small but it looks good, and fits nicely where it needs to be.
5 januari 2026
Svar från Imaginfires
We are thrilled to hear delivery was quick and you are enjoying your Anya fire.
Does what it says delivery is…
Hassle free with ordering delivery is quick bottle last a fair amount of time with good heat and odour free with no mess
5 januari 2026
Svar från Imaginfires
Happy to hear you are loving our low odour fuel.
Svar från Imaginfires
Thank you for the 5 star.
Fantastic product
Fantastic product, delivery updates were on point and very easy to install and set up.
12 januari 2026
Svar från Imaginfires
Delighted to hear you're happy with the Kendal fire and our service.
Svar från Imaginfires
Happy to hear delivery was quick and easy.
It’s perfect for what I wanted and it gives me the extra heat for my living room and looke very stylish.
I chose it because it’s very stylish and give me that real fire experience and the extra heat is perfect
21 januari 2026
Svar från Imaginfires
Thank you for your lovely review.
Fire okay but the free pack of…
Fire okay but the free pack of Bioethanol liquid that they send has a really nasty chemical smell. A shame as we were quite excited by the arrival of the fire. Will try a different liquid from a different company. Disappointed
17 januari 2026
Omdöme utan inbjudan
Svar från Imaginfires
Apologies if you are not happy with the fuel. Please drop us an email with your original order number to support@imaginfires.com
Take your money but don't deliver the product
I ordered my fire on the 8th Jan 2026 and the product was marked as in stock, here I am 21st Jan no idea when I might actually receive my fire. I tried emailing their customer service and got no reply so tried phoning them, and the automated message said they couldn't take my call and I should email as this is the quickest way to get answered. This falls well short of the service I expect from a supplier who has £900 of mine and cant even keep me informed of how my order is being progressed. Note to self, check trustpilot before spending hard earned money on product you may never receive. They must spend more time apologising on here than they do communicating with customer before they need to complain!
21 januari 2026
Omdöme utan inbjudan
Svar från Imaginfires
Hi Caroline
Further to our telephone conversation this morning apologies if you did not notice the Burford has been out of stock and only available to pre order since early November 2025. We are still on track for delivery beginning of February.
However if you wish to cancel your order for a full refund please email us
support@imaginfires.com
Quality bioethanol fuel
Have always bought our fuel from this company
Might be more expensive than elsewhere - haven't checked in too much detail as trust that their fuel keeps our fire in good service
Excellent delivery times & fuel lasts exactly as should
5 januari 2026
Svar från Imaginfires
Thank you for your continued support we truly appreciate it.
Customer service is excellent
Customer service is excellent. Had a problem with damaged box and one of the bottles. Emailed customer services and they replied within 10mins and sent new order out straight away. Will definitely be ordering from them again.
5 januari 2026
Svar från Imaginfires
Delighted we could resolve things fast and you received the replacement fuel quickly. Thanks for the lovely feedback.
Svar från Imaginfires
Apologies for the Trustpilot review request, they do not allow for back orders sorry.
We are still currently on track for February delivery. The couriers will be in touch with the Delivery details.
Thanks for your continued patience.
Svar från Imaginfires
We love hearing your delivery was on time and you are enjoying our vanilla fuel.
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