Melanie was very helpful and she was always quick to respond to any questions I had, which made it a pleasure to make my purchase. I cannot fault the level of service and would certainly look at usi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having had a problem caused entirely by the delivery company (i.e. not I Love Fancy Dress) the customer service support in getting the issue resolved was impressive. I got helpful responses to both a... Se mer
These guys are real life savers! I got let down by another company & these guys went above & beyond especially Melanie. I hadn’t realised that due to covid they only did click & collect from their s... Se mer
They were so good dispatched on time and good communication. Royal mail messed up so didn't get item in time (totally royal mail fault) but ilovefancydress helped me right away and was so apologetic... Se mer
Företagsinformation
Informationen kommer från olika externa källor
We aim to provide quality and affordable costumes for all, and are happy to rectify any problems - so if you do have any issues please contact us first before leaving a review!
Kontaktuppgifter
Unit 3, 40 Comet Way, SS2 6GD, Southend-on-Sea, Storbritannien
- 01702617821
- mail@ilovefancydress.co.uk
- www.ilovefancydress.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Photo Booth Event
Asked for assistance with regard to a photo booth event. Spoke to a lovely lady (Mel), who managed to put together a great package at an excellent price. Great customer service and communication. Would highly recommend.
Melanie was very helpful
Melanie was very helpful! Great customer service.
Excellent and Quick Service
I ordered a costume at around 9:00 am and it was ready to collect only later that day. I was served by Melanie, who was really helpful, friendly and professional, ensuring I had everything I needed before I left. So good that I recommended them the same day!
Very helpful happy with my purchase…
Very helpful happy with my purchase thank you melanie
Excellent Customer Service
Excellent Customer Service, everything went smooth from start to finish.
I collected an order today and was…
I collected an order today and was served by Melanie. I wanted to add an extra item and Melanie was amazing, nothing was too much trouble for her and the team.
I am a frequent customer and would never go anywhere else for fancy dress because they never disappoint.
Fantastic customer service. Highly recommend.
I went to collect an order with my daughter. We were served by Melanie, who was so helpful and knowledgeable. Her assistant , Zara was also amazing, she went in and out of the warehouse for us after we were informed by Melanie that other items we had not been able to order online were actually in stock. Our visit was Monday 6th June 2022.
Thank you ladies, you were the epitome of outstanding customer service.
Melanie Bennett was quick to help me…
Melanie Bennett was quick to help me out and very informed - thank you so much for your excellent customer service and for being so accommodating about sending samples.
Fantastic customer service
Ordered a golden tailcoat online to collect from the warehouse. Turned up an hour later and was spoken to by Melanie, who was fantastic! She helped to find some more items that I needed for the outfit I am putting together, whilst poor old Zara had to keep going back and forward to the warehouse to grab the items! Fantastic customer service, really friendly staff and I would highly recommend them and their services!
Urgent Jubilee suit and hats, spoke to Melanie.
Spoke to Melanie, very helpful and patient. Great service in a world where some seem to have forgotten that service with a smile is felt, even on the phone. Will definitely use again. Thank you Melanie, JT
Exceptional Service
I ordered an outfit for my husband last minute.com, it arrived and was too small and I had an issue with my e-mails and could not find the order (I think maybe user error) . I therefore called direct and Melanie was amazing , she found my order etc and was able to re order another waistcoat over the phone. Exceptional service and so very friendly and helpful. Amazing 🤩 just watch out for sizing should say 2 sizes bigger than normal !!!!
Cancellation is very easy!
I made an order on the website and I made a mistake with my order so I requested it to be cancelled. I simply sent them an email then I quickly got a response saying my order has been cancelled and I got a full refund. Very quick and easy!
Customer Service was so good and…
Customer Service was so good and efficient, thank you for Melanie for your fast replies!
Always 5 star customer service from the…
Always 5 star customer service from the team, consistently happy customer
Very responsive & satisfactory customer…
Very responsive & satisfactory customer service experience
Many thanks
Great supplier
Great supplier , nothing too much trouble - well done keep up the good work !
Absolutely excellent
Absolutely excellent, prompt service - my order arrived within a couple of days. Unfortunately it was missing one piece but after email correspondence with Melanie who was very helpful, I received it, again within a couple of days. I am really impressed with the professional, friendly, helpful staff & the company as a whole & would definitely recommend to others. Thank you again to Melanie for all her help & support - it was very much appreciated.
Unbelievable service
Unbelievable service, ordered 40 Vikings costumes and accessories midday and 4 big boxes arrived about 10:00hrs the following day. Southend to West Cumbria, other end and opposite corner of the country. Excellent price and quality, Bradford City will think they've been invaded.
Melanie was very helpful since i faild…
Melanie was very helpful since i faild a bit with my adress 😉
I ordered the wrong size
Item I ordered was not correct size for me. I was offered an exchange and sent clear instructions on what to do.
Service was efficient, polite and considerate, will definitely shop there again in future.
Detta är Trustpilot
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