IK Multimedia Omdömen 1 045

Many thanks to the IK-Multimedia support service, they really helped me find a driver for a discontinued device!

I purchased a Tonex Cab as a pre-sale back in January of 2025 on the basis that the order would ship in April. It is now late May and the product still has not shipped. While I can understand that many things could cause delays, IK Multimedia support has no information on status, projected ship date, and has just stopped responding to requests for updates. Very frustrated and disappointed with this situation, and this will be my last purchase from IK Multimedia.

I had a issue with integrating AmpliTube 5 into Reaper, dropped my question at customer service and got a reply which helped me so much.. Thank you IK!

The problem was solved quickly and effectively. Very good job.

Lo máximo, tengo studio max, pedales, midi controles, ARC studio y todo muy bien.
La verdad que cuando comencé me facilitaron todo y he ido creciendo con sus productos como ingeniero de sonido y productor

Have had several interactions with IK customer service over the years - each time has resulted in a good outcome, they are consistently friendly and helpful.

I’m a big fan of IK Multimedia’s product. The quality is indisputable. The sound that Tonex and Tonex One put in the air is anything more than amazing. But I’d like to thank you to the IK’s staff. From the first day I got the first Tonex Pedal, They gave me and incredible support
Thank you so much for your help always attentive, efficient and promptness.
Deeply thankful.

Josenildo Chaves

The support team helped me quickly and efficiently recover the lost serial number of my Tonex pedal, so that I could benefit from all the features of the product.

I Tried Tonex One vs Kemper because of the small pedalboard footprint but after months of struggling with needlessly complicated software settings and the UI on PC, I'm giving up. I have a degree in software engineering and this is possibly the worst user interface I've ever encountered.

Part 2) IK contacted me with a suggestion to try out its new Tonex Tone Model & Present management app which I will do and revise my review once I've fully tried it out.

The team at IK went out of their way to help me add more to order already in
-progress. It all went very smoothly for my unusual request.

I struggled for quite a while trying to get my Amplitube 5 and Amplitube 4 to work on my MacBook Air. they ahd worked with no problems and all of a sudden they quit. I finally contacted support feeling rather silly having not been able to fix it myself. But after explaining the problem I received advice which I followed and everything works as it should. Thanks support team

5 days after I bought Amplitude 5 Max, I got an email for a discount on Total Studio 4 Max, which includes Amplitude. I contacted them and asked if they could just give me a discount. They refunded the Amplitude so I could buy Total Studio instead! That's what I'd call a great customer support!

Ho acquistato molti prodotti musicali e sono stati sempre al top e al giusto prezzo. L’assistenza post vendita è accurata ed efficiente. Sempre disponibili a risolvere qualsiasi problema.

They didn't give up until the issue was resolved... quick response

They are top notch support I had a issue that required patience from me as well as them got me up and running and straightened out everything for me Im very happy

You have to realize that with the complexity of their product lines and the sheer number of users, response times will not be lightening fast. I was pleasantly surprised, however, just how fast and helpful their responses actually were. "Fast" in this context is 24 to 48 hours consistently.

Super quick Customer Support- within minutes after submitting support ticket I was contacted back with the solution to my problem. Amazing.