Excellent Service from Icebox Auto Really pleased with the service from Icebox Auto. The installation was professional, the finish was neat, and the new screen has made a real difference to the ve... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've been using Iceboxauto for years now, and had several headunit from them. The main reason is that the customer service and after-sales support is top notch. They're very responsive, and you... Se mer
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Recently purchased head unit from Rob. Extremely helpful and very patient with all my questions before purchase. Unit is superb, all I hoped for and loads more. Had a slight snag with locating u... Se mer
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Recently purchased the double din radio for my RCZ. (Fitting my self) Would highly recommend, the after sales support I have received has been amazing. Not being a car maniac or very electricity... Se mer
Företagsinformation
Informationen kommer från olika externa källor
ICEBOXAUTO - Europe largest distributor of GPS, DVD, Android, Bluetooth, iPod for all makes of models of cars.
Kontaktuppgifter
Storbritannien
- www.iceboxauto.com
4,9
Utmärkt
151 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good customer service
28 juni 2021
Omdöme utan inbjudan
Android unit
When I bought an android unit last year Rob talked me through the best unit for my needs and car, always very helpful and quick to answer any questions.
Highly recommend and and will definitely be back when i need anything else.
8 juni 2021
Omdöme utan inbjudan
Got exactly what I asked for brilliant…
Got exactly what I asked for brilliant head unit, Excellent company to deal with, customer services first class.
24 maj 2021
Omdöme utan inbjudan
Great service
There was some troble during the shipment. The team from IceboxAuto responded quickly and helped to solve it. Finally the ordered device arrived well.
Thank you for great support !
Best regards,
Bernd
Many thanks rob ! I appreaciate your quick response. Now I could solve my issues on the device
Best wishes,
Bernd
11 maj 2021
Omdöme utan inbjudan
Svar från IceboxAuto Liverpool
Hi Bernd, it was a pleasure. Please get in touch if you need us anytime.
Best wishes
Rob
great quality of services I recommend…
great quality of services I recommend to everyone after a year the service is still available
4 maj 2021
Omdöme utan inbjudan
Svar från IceboxAuto Liverpool
Brilliant, thanks for your support.
Fantastic seller
Fantastic seller, good communication, great customer service and after sales service. This seller is by far the best eBay seller in my 17yrs doing business on eBay, Quick to respond to queries and will do everything to ensure your satisfaction.SIMPLY THE BEST.
8 februari 2021
Omdöme utan inbjudan
Svar från IceboxAuto Liverpool
Top comments. Thanks so much.
Sold me an excellent product for my…
Sold me an excellent product for my Mini Cooper S and have been a great help in respect of any questions and issues that I have had.
No hesitation in recommending this company.
Excellent customer service.
16 december 2020
Omdöme utan inbjudan
Bought this car Radio that is supposed…
Bought this car Radio that is supposed to be perfect/Brand New/totally compatible for the Vauxhall Astra mk6.
It fits nice, but USB's don't work properly, it won't connect to a standard DAB unit even though it is supposed to be DAB+ enabled.
App's that come pre-installed that don't work, had to download extra Bluetooth app to get connections, there was no 'User manual or installation manual, was told to find a similar unit and improvise it's manual, and now they are refusing a refund on the grounds it's been installed.
12 december 2020
Omdöme utan inbjudan
Svar från IceboxAuto Liverpool
HI Karl, if you care to expand on this then you will find the reasons for the offer of exchange over is that you requested a refund on the 34th day. You have a 28 days returns policy which has ceased. Also, your item has been installed so this opens discussions on the "Condition of returns policy" as all items have to be returned in the same condition as received in order for refunds to be considered which is why when we sent the item, we sent this statement in your confirmation of dispatch email as follows;
"Also, the item has to be returned in same condition as when received so any marks to the unit/accessories may result in refunds being refused or appropriate fees deducted to cover the cost of depreciation so please test the unit fully before installing into place which will ensure, the unit does not get scratched and no issues will occur on the returns policy."
You was advised to test the unit before installing it to avoid any issues with returns. You did not and appears now that its our fault that you are inconvenienced by our policies. We are not a seller who hides behind these policies which is why we advised you before receiving the item on how to act appropriately to avoid any grievances later on.
Its nice that you have failed to adhere to either of the returns policy or the eBay policy we advised on and you now feel aggrieved and left this unfavourable feedback. We offer brand new exchanges as a token gesture.
Also, the issues you expand on about DAB not working.
1) The DAB USB is not from us so we asked you speak to your vendor.
2) The USB did work as it was tested upon return.
3) The DAB USB antenna is one time use only, you admitted you had taken it from an older system and tried on ours.
4) We replaced your unit with a brand new unit to give you peace of mind.
Take care.
ICEBOXAUTO
Excellent customer services
Excellent customer services, very helpful and responded to my initial concerns within the same day with answers to my technical questions.
Highly recommended.
24 november 2020
Omdöme utan inbjudan
I have purchased new IPS Car Stereo for…
I have purchased new IPS Car Stereo for BMW 1 series. Product was well packaged and you could tell was brand new. It has arrived within 10 days. Rob and the team gave me very useful advice on fitting as my car has optic fibre and had to be reconnected to new plug. Item has many great option such quick Bluetooth, 4K display with car future display such how many litres of fuel is left. This device can also adjust your setting such eco pro or sport despite the fact that originally car did not have this option and that’s a great bonus. Quality of video is great with 4K display and overall very modern look and graphic. Music stream through Bluetooth is good too and retains all original Alpine quality. So far so well and keep finger cross will keep this way. I am sure if any problems appear, Rob and the team will support me.
12 november 2020
Omdöme utan inbjudan
Great comunications and nice product
Great comunications and nice product. Best wishes
5 oktober 2020
Omdöme utan inbjudan
Very good dealer
Very good dealer, fast response and support! Quick delivery
30 september 2020
Omdöme utan inbjudan
Terrible seller - thankfully it was through eBay so they stepped in 👍
Terrible eBay seller. Item was faulty - had to get eBay to force the seller to accept the returns due to it being faulty and within the 30 day money back guarantee.
30 september 2020
Omdöme utan inbjudan
Svar från IceboxAuto Liverpool
HI Jack, sorry to hear you are aggrieved but it would be great if you could elaborate on the whole story and not the self centred one you have provided. We adhere to all policies set out in eBay and consumer rights legislation and the fact that you did not adhere to them is not something we can take responsibility for. As a company, we have the understanding that not all buyers are knowledgable to consumer rights legislation so this is why when we dispatched the item, you was given the following advice by email.
"Also, the item has to be returned in same condition as when received so any marks to the unit/accessories may result in refunds being refused or appropriate fees deducted to cover the cost of depreciation so please test the unit fully before installing into place which will ensure, the unit does not get scratched and no issues will occur on the returns policy."
We have never abused you, we have attempted to help you through this. This is a total lie and i will be happy to provide screenshots of all the conversation i have had with you. It was all going well until you asked us to give you a more expensive item for free than the one you purchased. From this point, you took grievance from this and left negative feedback. We asked you to comply with the "Condition of returns" policy in eBay and you are failing to do so its "our fault" apparently they you are in breach of this policy. We have not discredited your claims of the item being faulty hence why we discussed the return and give you pre-paid shipping labels..
In regards to your investigative work on companies house. It would be great if you had done thorough checks on the eBay platform you ordered from, you will see the business details at the bottom of the sales page you ordered under that our business name is CES AUTOS LIMITED. You are welcome to check on the status of this on companies house which you will find is active from 2012. In future, its best you adhere to all policies set out under consumer rights legislation to avoid this sort of case again. All too often, customers don't follow legislation and then blame the seller. We can take constructive criticism but find your story tailored to make out that we are the ones who have done wrong.
Regards
Great customer service
Great customer service! Would
Happily do Business again
1 juli 2020
Omdöme utan inbjudan
Great customer service!
fast communication, professional customer approach, fast delivery I recommend!!! five stars
27 juni 2020
Omdöme utan inbjudan
My new Android for Peugeot 207CC
Obwohl ich erst sehr skeptisch war in England zu bestellen (wegen der Lieferwege, vielleicht auch Ärger), habe ich mich durchgerungen. Ich habe das Radio nach relativ kurzer Zeit erhalten, alles war okay, inzwischen habe ich es eingebaut und es läuft sehr gut. Ich habe es nicht bereut, das Androidradio ist einwandfrei, gut verarbeitet, da habe ich als Deutscher meine Ansprüche. Kurz gesagt, ich bin sehr zufrieden, inbesondere mit der abwicklung von icebox. Einen Mangel gibt es allerdings, die Gebrauchsanleitung verdient ihren Namen nicht. Das Papier hätte man sparen können. Da sollte von Witson, dem Hersteller nachgebessert werden.
Although I was very skeptical to order in England at first (because of the delivery routes, maybe also annoyance), I managed to get through. I received the radio after a relatively short time, everything was okay, I have now installed it and it runs very well. I have no regrets, the Android radio is flawless, well processed, because as a German I have my expectations. In short, I am very satisfied, especially with the handling of icebox. There is a shortcoming, however, the instructions for use do not deserve their name. You could have saved the paper. Witson, the manufacturer, should make improvements
26 juni 2020
Omdöme utan inbjudan
Excellent seller
Excellent seller, I recommend it to everyone. Thank you so much
26 juni 2020
Omdöme utan inbjudan
They are fantastic
They are fantastic ! I ordered a radiodrom them and before they sent it they went the extra step to make sure it was the right radio. Upon discovering it wouldn't work in my car they promptly cancelled the order and issued a refund . Great team and great comms.
26 juni 2020
Omdöme utan inbjudan
Ordered CarPlay box to go with my…
Ordered CarPlay box to go with my Mercedes ml250.
To begin with it wouldn’t work but rob helped out loads. Always answered my messages and managed to get it going without issues. Great product. Still figuring it out.
26 juni 2020
Omdöme utan inbjudan
Very Helpful
Very Helpful, good product, good description, fast delivery.
26 juni 2020
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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