iConnect Omdömen 

If I could give less then one star I would. Absolute scam artists.

My son bought an Apple Mac from the Cork, Ireland iconnect store. Once fired up it was freezing, unable to load anything and obviously faulty. he returned it to the store and was refused a refund. Apparently the computer would have to be sent off to be examined. we were very unhappy with this result. You would not expect to pay 2.3k for a new computer and then be left waiting with no computer (probably having to make repeated phone calls and being fobbed off) while they came to a verdict - which we suspected would be that it was fine. It wasn't fine. Moreover the assistant was rude and said that my son might be lying and had merely changed his mind. He wasn't prepared to listen to reason and left us with no option (being polite apparently not being an option) but to refuse to leave the store, arguing and getting in the way until he agreed to a refund. even then he tried to charge 20% of the computer price for repackaging! Over 400euros!
I was left in disbelief that you could buy an expensive new computer, find it faulty and not be entitled to an immediate, no quibble refund. I pointed out to the rude assistant that if he had bought in online it would not have been a problem and his response was "Well you didn't buy it online, did you?"
So are we to gather that you have less rights if you go to the trouble of buying from a physical store? No wonder the high street is becoming a thing of the past.
After having to drive 30 miles into the city on a busy Christmas shopping day, to return a faulty product and being treated like an offender, I would not recommend buying your new Apple Mac from this shop.
I notice that they have no reviews on their site and no option to leave one. Red Flag!

Very Bad service Better ordering Apple Stores,good service good Deals compare IPhone14 models Apple and I connect

The only reason for giving a 4 star was the sales rep Cian of the henry street store. He was very very helpful and guided us well. Whereas the other guy sales rep asked us to put the screen guards on our own and was also very rude.
But cian helped us put it even when the store was busy.

Absolutely deplorable shop in Henry Street really unfriendly staff and totally unprofessional would never recommend

Visited Iconnect liffey valley today the store manager went ot of his way to make me understand and help me to select the right product for my work. Thank you again

I went in to buy and iPhone 14 Pro Max with a protective case in the Liffey Valley store about 3/4 weeks ago and the staff member was excellent in explaining which case I should go for. From when I entered the store to when I left, everything was friendly and swift. I went back only a few days ago to get a screen protector and was met with different, yet just as friendly and informative staff members.

Bought a Macbook Air online, they emailed me looking for ID which I produced. Over 24hours later they emailed me a very short email with little to no information, to say it's out of stock, I'll be refunded. We checked in our local store and online and they are in stock. I went to rebuy the laptop but the discount code won't work, meaning theyve removed the discount and cancelled my order and didn't even own up to it. I can see why iconnect has nothing but one star reviews, dissapointed customers and why the shops are always empty.

Went in to ask for a screen protector for my iPhone X at the Liffey Valley branch.
The sales assistant behind the counter, I believe Hugh was his name, was extremely helpful. He was able to apply the screen protector and complete the transaction for the purchase in less then 10 min.
The sales assistant also explained how the screen protector protected my phone and advised me that if I had any issues with it, I was more than welcome to come back so he could have a further look. 5 stars.

I was told twice, by iConnect sales assistant that I was broke and that’s why I needed to return my iPhone. Please read…

On the 20th May-2023, I bought the 512 gb iPhone 14 pro max at your iConnect Store on Henry Street, with €1,700 Cash from my debit card (I bought a few additional items).
I was asked by the sales assistant why I needed such a large storage. To which I replied for content creation.

I have a phone for personal use already…

I had the new iPhone 14 pro max for 5 days, when I went on holidays to Paris and finally got the chance to use the iPhone. I recorded a few videos and noticed the camera was faulty and I didn’t use the phone for its intended purpose. In fact I didn’t even film any content in Paris as planned. I got back from France on the 1st of June….

I went back to the Henry street store on the Saturday 3rd of June (on the 14th day of purchase) to return the faulty iPhone, I was informed that I could only return the iPhone if the phone was completely unopened and in the original box. I replied that how would I have known the camera was faulty if I never opened the box or used the camera. I was speaking with the manager, when the sales assistant beside him told me “you are broke. That’s why you came back to return this phone.” I asked him what did he mean. He said “you are broke. That’s why you came back to return this phone.” Then I said “I paid for this with cash. How could I be broke?” He replied with “It doesn’t matter people do that all the time. They buy something they can’t afford then come back to return it once they realised they are broke.” I told him he was “taking the pi*s”.

The manager at the store told him to go away and asked me to not speak to his staff in that manner. That was the end of the conversation between me and the sales assistant. The store manager said I should come back to your Henry street

Note: The conversation between your sales assistant and I IS THE MOST DISRESPECTFUL, DISGUSTING THING I have ever heard, as a FEMALE & Black person. First of all I earn a decent living. Even if I were on minimum wage no-one has any right to speak to anyone regardless of their socio-economical background.

Needless to say, I am writing this to complain about this horrendous experience at iConnect & to warn about the dodgy store. When I asked for a repair of my camera aim the store (the manager at the Henry store informed me that I was lying & all I was entitled to was a repair. I reached out to iConnect management & i was told the staff doing their job.

This is clearly how their staff are trained to treat customers!

We purchased an iPad Gen 10 last week from the Liffey valley branch. Prior to the purchase date and on the day of purchase itself we specifically asked what was the returns policy and we were advised it was two weeks from the date of purchase for a full refund as long as the box was unopened. On neither date were we informed of a 10% restocking fee which they are now trying to enforce. Completly misled and their customer service and attitude is terrible. We have now have to proceed through the small claims court.

The magnetic connection for charging my new MacBook Air 2M stopped working though I can continue to charge it via the usb-c port. As my device is still under warranty I called Apple Inc and their solution was to made an appointment for me to have the cable replaced in IConnect, King Street, Dublin, on the following day.

When I got there IConnect had no record of this appointment. I explained the issue to the assistant who had to find another assistant to 'deal with this.' The assistant took the cable and tried it on two separate machines where it did not work.

Then he said that he would need the cable and my laptop for up to 12 days to run diagnostics on them. This, be added was compulsory! I pointed out that it was a faulty cable, plain and simple. There was nothing wrong with the laptop. Apple Inc had said that, it was a straightforward exchange, old for new.

The assistant said it was 'Apple Policy' that I submit both laptop and charger for a diagnostic examination, and that it had to be their way, or no way.' I pointed out that I was there on the advice of Apple Inc to exchange a faulty cable for a new one and that at no time was there any mention of a compulsory 12-day diagnostic for the laptop as there was nothing wrong with it.

Finally, I offered to buy a new cable instead and they said that they did not have any in stock! So I came away empty handed and extremely unimpressed with IConnect's idea of customer service.

I called Apple Inc again this morning and relayed by story and they were quite baffled. They said that they had not logged a complaint about my laptop , only about the cable, so they were at a loss to know why it would need to have a compulsory 12 day long diagnostic performed on it. Apple are sending me a replacement cable in the post today.

I hate giving a negative review to any company, especially an Irish one but I had a really bad experience with the people I dealt with in IConnect. I should have checked the reviews here before offering to use IConnnect.

Just bought an I watch ultra for over 1000 euro and had rang the store to ask if I could change the strap as it was not the colour I wanted ! To be told that because the box had been open that I could not change it !!!! Strange as the strap was in a separate box and unopened as I had explained , the lady then told me that it still could not be exchanged !!! Will definetley be letting my network of colleagues know that if spending that type of money do not spend it here , little customer service and fairness goes along way ,

This is the worst experience I’ve ever had spending €900 on a phone for my son in the Newbridge store. It wasn’t even charged. I buy all my work equipment here. Never ever again. All these bad reviews can’t be wrong, just buy direct from apple…

I want to speak to the (very good) technical guy in iConnect Cork to ask a quick question as a follow-up to my visit there. Over the past two days, after dialing +353 (21) 434 4455, no matter what numbers I select, I get to a message in which a man asks "How can iConnect you?" and sends me off on a circle back to the same smary message. This is the worst customer experience I've had in some time.

Horrendous customer service in Newbridge store.

I actually tried to buy a new iphone TWICE today. Unsuccessfully both times. You would think it would be easy. Just take my money! But NO- They actually decided I never needed a new phone , even after I insisted I actually needed it and wanted it! Twice!
First time I was told to show my current phone. I was asked to input my password so she could look at my phone memory!!! ( alarm bells ringing!) What shop assistant is asking customers for their phone and looking at memory status and analysing very personal content???
After this she (mid age/ dark hair/ female sales person) told me I CANNOT buy the phone since 64gb memory is not enough for my needs!! ( which is neither true, nor is it any of her business)!
Of course claiming its in my best interest, yet not playing the usual game of offering more expensive model instead. Nothing.
I left the story confused on what the hell had just happened.
Some 5-10 min later still somewhat shocked, entered the store again , went straight to the till saying I WANT TO PURCHASE THE PHONE I WANT TO PURCHASE!!!
This time around she started to question my charger needs in even ruder manner. Asking if I have it at home.Saying she doesnt want me to wreck my phone using my old plug, and then having me come back to complain and something idiotic like that. What the actual hell?
I just had to leave the store for the second time feeling like I was a teenager again not a 40 year old woman who can decide for herself on such important matters as buying a phone. I was essentially refused sale twice. Yes, you can read this sentence again. I certainly need to as i cannot believe it myself!

Its been a good while since I have encountered such rude , arrogant and unprofessional staff.

I will ofcourse go ahead and purchase the phone I want to purchase. But it will never be in Newbridge I -connect or any other I-connect for that matter.

Scam shop. Avoid. 10% ‘restocking fee’ for returning an unwanted Christmas present. They made themselves €30 on a pair of ear pods. Total gangsters

BAD PRACTICE- DONT SHOP here unless you are 100% sure
I bought an ipad mini + pen - c825 euro in Liffey Valley branch
Brought it back 9 days later as decided on a different product- Unopended
iConnect deducted 82 euro service charge before they would make a refund
DISGRACEFUL CONDUCT

That is ridiculous how long they take to repair a screen in Iconnect liffey valley, I just sent my phone two weeks ago, and its not ready yet, and also they dont know when its gonna be ready, cause the technician was in hi holidays. I swear, I called them 30 times, no answer.

Extremely rude staff in the Henry street store. The guy dealing with repairs is dog ignorant and should not be working with the public. Never been spoken like that to by anyone