Hyatt Hotels Omdömen 285

The room was dusty. Pillows were dirty. Bathtub was dirty and mouldy.

Each year my company provides an incentive trip for top sales and other employees... this year secrets baby Beach Aruba was chosen. Employees are given the option to extend the trip or pay for upgrades within the hotel. I paid a lot a lot of extra money for upgraded service in three days extra stay. We arrived at the hotel at 1 PM and I was supposed to go to the preferred club concierge. But the folks at secrets, checked my passport and said I did not have a reservation. After a couple hours, I was told my reservation was found. We were supposed to be able to get in our rooms by 3 PM. My wife and I finally arrived to our room at 4:30 PM. We immediately unpacked, changed into our swimming attire, and I opened the curtain to what was supposed to be our swim out room. It was not a swim out room. I was frustrated and text our travel agent, that finally got back to me at about 845 at night. I had called the front desk and asked them about it and they had no idea. At 10:30 PM I received a call that we had to move rooms. I told them we had to repack before we could move. We got to our room at 11:30 PM. Two days later when I was asking questions about the hotel, I find out that I had a preferred club status and things should've been happening that I had no idea of, so for two days I didn't receive services that I paid for, and didn't know I had the amenities that I was supposed to have because that was supposed to be explained by the preferred club concierge, and I learned this on our third day there. The hotel knew I was upset and offered me a $150 Bali bed for the day. After all the money I spent, thousands of dollars for the upgrade and three extra days, not to mention the money my company spent, and they offer me this. It was a slap in the face. A manager was supposed to call me that evening, they didn't call me that evening the next day or the following day. I finally spoke to the butler assigned to our room on the morning of our departure and he said he would have the manager meet me in the lobby. They offered me a preferred club upgrade on my next trip. So I had to spend more money to get terrible service at a place that had taken all of my money, but didn't want to give me the good service I paid for on my first trip. I told the manager I felt I should be compensated. She said she would have to get with upper management for compensation because she could not approve that. It has taken a week and I finally get a response today that says because I went through a travel agent that I could not be compensated. Which is absolutely baloney. They said they would add a night stay to my next stay at their resort. The first night we stayed in that room that we were not supposed to be at, was terribly small, you could hear all the outside noise from the patio patios where music was playing and people were still in the pool. They preferred club swim out room was a definite upgrade, but definitely not worth the money that I spent to get this upgrade.

At this point in time, I would not stay at this secrets, resort or any other secrets resort because this type of treatment is apparently in just their companies culture

Some other major issues. Heavy construction happening within 20 yards of our private walk out pool room. Construction workers moving around from early morning through five or 6 PM.

Breakfast was great and seemed fresh, lunch was very sparse, dinner service was generally the worst, twice we were forgotten when it came to ordering our entrées. One night was great with our cook Julio, who sang opera at the hibachi grill. Around the normal pool the bar service was very slow. Once we found out, we could go to the preferred club pool the service was a touch better then.

I guess Hyatt got their money and don't want repeat customers.

STAY AWAY!!!!! at this point I would say stay away from any Hyatt corporation hotels... there should be a location for a negative review because this service was terrible

Hyatt Place Atlanta/Alpharetta/North Point Mall

I recently stayed at the Hyatt Place Atlanta/Alpharetta/North Point Mall from March 23–25 while in town for a concert, and I was beyond impressed. This was my first time ever staying at a Hyatt property, and they have certainly set a high bar for future travels.

A few things that really stood out:

Cleanliness: The hotel was absolutely immaculate. It’s clear that the housekeeping team takes great pride in the property, as every corner was spotless.

Staff: The team was incredibly courteous and professional. Their hospitality made me feel welcome from the moment I checked in.

Breakfast: The morning breakfast was fantastic! It was the perfect way to start the day and far exceeded the standard "hotel breakfast" expectations.

I’m honestly amazed by the quality of this stay. If you’re looking for a clean, comfortable, and friendly place to stay in the Alpharetta area, I cannot recommend this location enough. I’ll definitely be looking for Hyatt properties for my future trips!

I booked Hyatt Regency Birmingham for a birthday weekend in January 2026, expecting a high standard given the reputation and price. Unfortunately, this turned into one of the most disappointing hotel experiences I’ve ever had.

From the start, things were not right. We experienced issues across two different rooms during a single weekend stay, which is already unacceptable. The condition and maintenance were poor, including mould around the bath drain, and problems were not dealt with promptly despite being raised with staff.

We ordered room service on Friday night, and my daughter became unwell shortly afterwards, which raised serious concerns about the food and hygiene standards.

One of the biggest issues was that we were unable to use the spa facilities, which was a key reason for choosing this hotel and was reflected in the price paid. No proper resolution was offered at the time.

The final straw, and the reason we left early, was the food. We ordered fish and chips, and what we were served was completely unacceptable. The fish was undercooked/raw inside, the batter was virtually non-existent, and the mushy peas had a dried, hardened top. I had no choice but to order food via Deliveroo instead — at a 4-star hotel. This should never happen, especially at a hotel charging premium prices.

What is particularly concerning is that while the hotel later agreed to refund the nights of our stay, the food-related illness was not properly acknowledged in their written response. This key issue has effectively been overlooked.

Communication throughout was poor. There were long delays in addressing issues, and the overall attitude of some staff came across as dismissive and lacking professionalism. It felt like we had to keep chasing rather than being supported.

It took nearly two months to receive our refund, and this was only resolved thanks to the booking handler at Vio. Their customer service was excellent, something that is hard to come across these days.

For a hotel of this level, there are basic expectations around food safety, hygiene, and guest care. What we experienced fell well below what should reasonably be expected and raises serious concerns about standards.

This was meant to be a special birthday weekend. Instead, it became stressful, disappointing, and cut short.

Based on this experience, I would not return.

My wife and I stayed at Dreams Cap Cana from 02/12/26–02/19/26 for what was supposed to be our honeymoon. Unfortunately, this turned into one of the most disappointing and stressful experiences we’ve ever had.

For the first two days, everything seemed fine. We ate at the buffet, Barefoot Grill, and one of the restaurants, and spent time at both pools. However, on the afternoon of 02/14, I suddenly became extremely ill with severe nausea, vomiting, fever, and body aches. What followed was nonstop vomiting and diarrhea every 15–20 minutes throughout the night.

The next day, my condition worsened to the point where I could not leave the room. I couldn’t eat, couldn’t sleep, and could barely stay hydrated. Despite bringing over-the-counter medication, nothing helped.

On 02/16, my wife began experiencing the same symptoms—nausea, chills, and diarrhea. At that point, our honeymoon was effectively over. We spent the remainder of our trip confined to our room, unable to enjoy the resort, the beach, or any of the amenities we paid for.

For several days, the only thing we could tolerate eating were bananas. Even the smell of food or the ocean made us nauseous. We were physically unable to leave the room for most of the stay.

Out of concern, my wife contacted our healthcare provider back home and was advised to start antibiotics. She had to walk to the resort store to purchase medication and Gatorade while also feeling extremely ill.

The resort did eventually provide a form for us to document what we ate and where we had been, and they brought a hydration drink, but that was the extent of the support.

Traveling home was extremely difficult. I was running a high fever at the airport and could not stay out of the bathroom. Once we returned home, we immediately sought medical care. Lab results confirmed that we both had salmonella, and this was also reported to our local health department.

We were placed on antibiotics for 10 days and dealt with lingering symptoms well after returning home.

What is equally disappointing is the lack of accountability and customer service following this experience. Despite providing a detailed timeline and medical documentation confirming salmonella, the hotel has refused to provide any meaningful compensation. The only offer extended was 5,000 Hyatt points (which is negligible in value) and a small future travel credit that requires signing a waiver.

For a situation where guests experienced a confirmed foodborne illness and lost the majority of their stay, this response is unacceptable.

I understand that issues can happen anywhere, but how a company responds is what truly matters. In this case, there has been a clear lack of ownership and concern for what was a very serious situation.

This was supposed to be a once-in-a-lifetime honeymoon, and instead it turned into a week of being severely ill and confined to a hotel room.

I would strongly caution others when considering this property.

Opgraderet værelse
Lidt i den dyre ende. Vi kom fra SriLanka videre til Singapore og landede i Frankfurt, godt trætte. Besluttede os for en overnatning tæt på lufthavnen , her dukkede Hyatt Place Hotel op. Flot modtagelse, opgradering til større værelse , rabat på morgenmad .

We went recently to Dreams la Romana Bayahibe with our 1 year old, as it had overall very good reviews.

Long story short, the onsite doctor referred us to Hospiten Bavaro, an emergency clinic 1 hour away from Dreams.

Once there they didn't attend a 1 year old with fever for 3 hours, presented an extortionate bill of +$1000 that didn't represent the service offered AND FALSIFIED DOCUMENTS TO HIDE THEIR NEGLIGENCE.
When we informed Dreams La Romana about our experience, they ignored us and said it wasn't their problem because the onsite doctor is not directly managed by them...Shocking behaviour for a FAMILY resort.

THIS IS DISGUSTING Hyatt Ziva Cancun has dolphins in small tanks
THIS IS DISGUSTING behaviour from a world leading premium brand
Dolphins swim many many miles in the ocean & away from loud music & flashing lights. They SHould be in the ocean, not in a tiny pool for tourists. Get them out

Hyatt runs a Best Rate Guarantee program where they guarantee under a published online policy to offer better, cheaper rates by 20% if you can prove a cheaper rate exists within 24 hours.

THIS IS A SCAM. Do not buy directly from the Hyatt website, assuming any level of price protection. Quite disappointing given the strength of their brand.

I received two responses from the 'Best Rate Guarantee Specialists' stating that the price was not lower, even though I had proven it was. By the second review, the prices had increased.

If only I had checked reviews before I made the purchase....

First response: 'Thank you for your interest in our Best Rate Guarantee program. After researching the rate details you have provided, I have found that the Hyatt.com rate you have booked is lower than what is being offered on the website you have indicated. As a result, your claim cannot be validated.'
TO WHICH I PROVIDE BOTH BEFORE AND AFTER PRICING.

Second response 'Thank you for your interest in our Best Rate Guarantee program. After researching the rate details you have provided, I have found that the Hyatt.com rate you have booked is the same as what is being offered on the website you have indicated. Screenshots of our findings are attached. As a result, your claim cannot be validated.' A DAY AFTER THE FIRST BY WHICH TIME THE COMPETITIVE PRICE HAD INCREASED

Wonderful experience at their property in Kathmandu. It was Hyatt Centric in which the services were really Great.

We have just stayed at the Hyatt Place at Heathrow airport, the rooms were excellent, clean and tidy. We had dinner on site only a bar meal in the bar area, although a little expensive was good quality. The staff from the desk to the bar staff were superb, would definitely stay again

They don't hold their hotel managers responsible, they can basically say and do what they want with no consequences.

We were at the Hyatt in Houston NW Freeway. The hotel had no restaurant. The free breakfast was actually pretty good with different foods every day. The hotel is older with no obvious recent updates, but is clean. Housekeeping did a good job every day cleaning the room and making the beds. One big problem was if you are sitting watching TV and not moving much, the lights and tv shut off. Apparently, there is a motion sensor. It stays off several minutes before you can turn it back on. It was extremely irritating as I was preparing to instruct a class the next day and reviewing my materials.

This is a very central hotel. great facilities, swimming pool and serves. Breakfast queue can be long (if you don't know how it works). Otherwise its an excellent hotel

We stayed at the Grand Hyatt Dubai during the Christmas holidays. My feedback regarding the reception and deposit handling process is negative.
I checked out of the Grand Hyatt Dubai 21 days ago and have not yet received a refund for my deposit. I am concerned about the status of this refund.
We made our first reservation from December 15 to December 24, which was paid through Booking.com. However, there was an issue with my booking for the extension from December 24 to December 25. Therefore, on December 21, I went to the reception and paid with a different card.
On December 24, 2025, I was informed at reception that my reservation for December 21 canceled without explanation. However, the payment was charged to my second card. My husband then booked a room through booking.com and paid for the extension from December 24 to December 25.
When we checked out on December 25, the receptionist informed us that the canceled payment would be refunded as a deposit between 6 and 10 days.
I have already contacted my banks and called the Grand Hyatt Dubai three times to follow up on this issue, but I still have not received any payment. The only information I have received is that the payment has released, but I have not yet received it.
My husband hasn't received any payment either.

I was supposed to go to Hyatt vivid in March but they won't be open. I received no communication, but the friends I booked with did and were transferred to secrets royal beach with an upgraded room with a swim out pool FOR THE SAME VALUE. They refuse to do the same for me and my husband or even to get us to that resort without charging an extra $4500 to be with our four other friends. I've been on calls for a week straight with customer service just being transferred around. My friends are stressed. I'm stressed. I've called at least six numbers and have spent five hours on the phone today alone (8am-1pm). I'm even on hold right now. Yet I've gotten borderline nothing. They never even notified me the resort wouldn't be open. I had to hear about it from a third party.

L’hôtel hyatt place à Page est bien pour 2 personnes. Nous étions 3. Le lit semblait comfortable mais le sofa bed était juste une honte. La personne ne pouvait pas dormir que les ressorts et les barres du lit ressortaient tellement que le matelas est fin. Juste honteux pour ce type d’hôtel. La réception semblait s’en moquer. Nous avons changé d’hôtel.

Hyatt Alua Suites in Fuertaventura is awful. The hotel and rooms are dirty and the whole place could do with a deep clean. Our room had been flooded and the bedroom wall was patched. The room was dated. The crockery is all chipped and there was broken glass in the dining area at breakfast time. The food is awful. The vegetables are all waterlogged and soggy and the rest of the food is cold. For the money we paid, this hotel is a disgrace. The internet sucks!

My wife and I are in our 70's. The reason why we were there was because I had an MRI done at 10PM last night, then A hearing test this morning. I really do not know what points are or do we ues points. We reside in fredericksburg va and we have to use a hotel because just between fredericksburg and fairfax is difficult. I read the policy of Hyatt and they said they wanted to know with in 48 hours of any issues. You suggest using some points in exchange for money I guess. If points are the same as money is the reason other hotels use a credit on their credit card. By the way, my credit card has an interest rate of 7.9% and they use no points. years ago I had to inspect a senior apartment building where the temps dropps too low for the seniors and a bus had to be arranged to evacuate the entire building. Upon receiving your suggestion I looked up what virginia law requires and found the following: AI Overview
Fairfax County doesn't have a single "Health Dept." rule for hotel temps, but Virginia law requires heating to maintain at least 68°F at night and 72°F when residents (guests) are awake, unless it's extremely cold outside, with some rules mentioning 65-80°F ranges.
My bedroom at home is close to 72 every night and thats fine. But at 3am this morning my wife woke and said I am so cold I cannot sleep. I know it was below 60. I said I am too and asked, didn't that guy fix this heat. She said I was up till 3am and it was fine but somethingn must have happened again because this is way to cold. I said well it is 32 degrees outside. She looked for extra blankets and from my first aid knew that staying close in bed could keep two people warmer. I did put on my winter jacket and got close to her to keep her warm.