Marriott International Omdömen 467

= Staff Theft at Marriott City Center Raleigh, USA – Marriott Denies All Responsibility =

During my stay at the Raleigh Marriott City Center, two shirts were stolen directly from my room by hotel staff. This was clear theft, not a lost or left-behind item. I have filed a police report for the theft.

Despite repeated clear emails with all facts and evidence, Marriott continues to deny any responsibility. Rotating agents repeatedly claim guests simply “leave items behind” and even offered a ridiculous “friendly 10,000 points transfer” while refusing any real investigation or compensation.

This evasive and insulting response is completely unacceptable.

Warning to all guests: Avoid this property. 1/5

This is relating our stay at AC Marriott downtown Bethesda.
We stayed at the AC Hotel by Marriott Bethesda Downtown after a long day at a volleyball tournament, and while the hotel initially looked nice, the experience was extremely disappointing.
Loud music from a speaker near our room (Room 605) kept us awake late into the night and woke us again at 4 AM. Despite multiple complaints, the issue was not properly resolved. When we requested a room change, it was denied, and we ultimately had to check out early due to lack of sleep.
To make matters worse, the checkout time on our receipt was incorrect and could not be adjusted. Overall, the hotel failed to provide a quiet and comfortable stay, and customer service was unhelpful. I would not recommend this hotel, especially for families.

The Food was really great, But the hotel experience was Awful

Llegamos al hotel Renassait , en el nuevo Cairo , el día viernes 6 de marzo a las 00,00 de la noche ,después de un retraso en el vuelo de más de 4 hiras. A la llegada del hotel y con la habitaciones de todo el grupo ( éramos 41 ) personas , supuestamente estaban bloqueadas según nuestro guía de Saraya Tour . Empezaron a repartir habitsciines y nos quedamos 8 personas sin habitación. Les preguntamos que pasaba y nos dijeron que no estaban que había amhanido una incidencia , nos tuvieron hasta las 2,30 de la madrugada en el hall del hotel .Pedimos otra habitación y nos dijeron que no había , nos ofrecieron una botella de vino en compensación. Después de más de dos horas y media nos dieron habitaciones que cambiadas , en fin un j. Que un hotel de lujo pase estás cosas , deja mucho que desear , nada de empatía , nosotros cansados desde las 6 de la madrugada en pie ,que llegues a un hotel de esas características y te encuentres con ese problema , teniendo que estar preparados a las 5,45 de la madrugada para seguir con el calendsrio programado. Nos dejó un sabor de boca muy malo . Al día siguiente pusimos reclamación , con la colaboración de todo el grupo y nos volvieron a ofrecer una botella de vino para que no siguiéramos adelante . Y desoues de poner la reclamación a la mayorista le han dicho que nos compensaron con una cesta d fruta y vino en casa una de las habitaciones afectadas , totalmente mentira . En mi habitación había un platillo con cuatro bombones . Nuestra experiencia desgraciadamente en ese hotel no ha sido nada buena . Nos hemos venido todo el grupo de 41 personas muy decepcionados. Ni siquiera una disculpa por parte de nadie , y no me creo nada de las excusas que nos pusieron . Supuestamente nosotros deberíamos de haber llegado al hotel a las 7 de la tarde sie el vuelo doméstico no se hubiera retrasado . Y a 1,30 de la madrugada después de esperar 1y media me dicen que las habitaciones no estaban preparadas ???? Ifff muy mal señores muy mal el hotel de la cadena Marriott Renaissat En el nuevo Cairo ,

CAVEAT: This review is about Corporate Marriott, not the Carmel Fairfield Inn
Last Friday evening I had an urgent need to reserve a room for a relative who was bringing their child to St. Vincent’s Heart Hospital for an urgent quadruple bypass. My first choice is always Marriott so I reserved a 4 night stay for my relative. Important to note: at no time during the online reservation was I informed that the reservation was nonrefundable. I believe I only read that the reservation had to be cancelled by 11:59pm. After finalizing the reservation, I belatedly remembered that I wanted to also provide breakfast each day. After scouring the website and finding no mention of a breakfast provided, I cancelled the reservation around 10:30pm. Marriott confirmed my cancellation and did not mention that I would still be charged. I then went to Expedia, found the same hotel room that included breakfast daily. I reserved Expedia’s room.
Today I found out that Marriott Fairfield Inn did indeed charge me for that cancelled 4-day stay. When I wrote to Customer Service asking why the charge remained on my account, I was told that their cancellation policy was 11:59pm *48 hours prior* to the first reserved day. In other words, I should have cancelled my reservation approximately 36 hours before I made it. Again, I was never informed of the 48 hours prior notice and I was never informed that the reservation was non-refundable.
Today I called the hotel itself and was directed to the Sales Manager who would “take care of this matter for you.” She did not answer her phone. Nor did she return my call.
Thus ends my favored nation status for Marriott.

I have been loyal to Marriott for over 25 years, now no longer solely as a result of the atrocious lack of customer care and empathy consistently displayed by Marriott International, more specifically over the last 4 years,Peggy Roe take note. The customer care team do not understand issues raised, flippantly dismissing issues without empathy or logic . The brand’s integrity has been destroyed. My experience stated over a delayed hotel opening in NYC which was not communicated so I was left stranded . The booking for 11 nights over Christmas was simply cancelled by Marriott International the day following check in .. they took no responsibility, nog even to re-locate me at an alternative property . This is one example of numerous service degradations that has occurred under Peggy Roe . I will not go into further detail however this is a warning to others if you encounter an issue Marriott International will avoid responsibility, fairness and accountability. They will leave you for dead .

Das schlechteste Hotel was wir jemals gebucht haben! Sie reagieren auf überhaupt nichts, kein Mail, keine Anrufe, keine Bookingnachrichten! Ich wurde krank und benötige für die Versicherung eine Stornobestätigung! Diese Hotelkette schafft es nun seit 1,5 Monaten nicht, mir diese zu senden! Auch die Stornoanfrage, vor der Anreise, wurde bis heute, 1,5 Monate danach, nicht beantwortet! Ich kann nur jedem raten diese Hotelkette zu meiden! Die sind servicefeindlich und kundenfeindlich, habe ich noch nie so erlebt, vor allem in dieser Kategorie ist das eine Schande und hier sieht man, dass man sich Sterne scheinbar auch erkaufen kann, denn in einem 2 Sterne Hotel ist die Kommunikation besser! Finger weg!!! Ich würde keine Sterne geben wenn das möglich wäre!

If I could leave zero stars I would I had an issue that started with a third party booking site (booking.com) canceling my reservation I had made January 15th 2026 for March 8th 2026 on March 5th at midnight two days before traveling to Miami. Booking.com utterly useless did nothing to help aside from tell me to call the hotel and speak with management so I did I called first thing at 9am explained what happened to someone named Anthony and he said he could leave the room that I had for two nights at $765. My original booking cost was $681. Given the circumstances that was going to be the best you’d think right? Wrong when I called back to go ahead with that room/price I was transferred to the hotels extremely rude manager Christopher Anderson I explained the situation me of course I understand this isn’t their fault so I was just trying to make sure I gave them all the information I could possibly this individual just flat out with an attitude said they couldn’t do anything. I call booking again and they tell me again to follow up with the hotel I did this 4 times the second interaction with this individual they said the “best” they could do was what was on the site $398 a night making it almost $900 for two days but last interaction with the manager who feels they own the company Christopher Anderson I said “ so you just don’t want to help make a reservation or provide any kind of accommodation correct?” And very rudely stated “CORRECT” he didn’t want to assist with a new reservation or anything they might have available so this person would’ve preferred the rooms to be empty than assist me in anyway it was comical at that point I said okay no worries and ended the call the manager said I had spoken with everyone there and I indeed had not I had spoken with two people him and one other person at front desk and the kicker is when he got word that someone was trying to assist me told them not to and the person came back to the phone and said my manager Christopher told me I can’t. That’s insane all i wanted was to rebook with them directly and they were absolutely unhelpful at all in the matter. You have a manager that would rather the hotel have no revenue than make a reservation for a paying customer. Don’t waste your time staying at the Moxy in Wynwood Miami there’s far better places where the stuff and management is far more professional and helpful than these people were. Even Marriott customer service was unhelpful at all in trying to get another reservation overall I wouldn’t even consider booking at Marriott again after this experience this is how they run their hotels and then do nothing to provide the customer with a good resolution at the very least. Some people aren’t meant to work in the service industry and this interaction with Christopher Anderson has proven that if you can’t speak to people politely the way I spoke to him because I had absolutely no reason to be rude or take it out on him just rude with an attitude and sound like he was irritated to be asked questions in general.. very unprofessional needs to tone it down a bit I guess he’s forgotten he’s employed by the company he doesn’t own the company..

Nearly 25 years I was a loyalty member. Great experiences all those years till recently. Marriot's greed for housing ICE shows their lack of human value and morality. I am gone. I left the Hilton group also for the same reason. You can't be Christian and support these companies.

Towneplace in New Philadelphia OH is newly constructed and great facilities with the exception of a Handicap room. The bed is @22” height but a foam bed with no support and sinks to <17” which is ADA unacceptable in other words not recommended. Beware of the self closing doors which are extremely difficult to push open and hold.

The ADA recommends a mattress and my suggestion of a change was met with a brick wall. Hard line by several management members.

My back was injured from the soft, low level mattress even though maintenance did try to turn the foam mattress 180 degrees. Kudos for the effort.

Needless to say I cut my week long stay short. I did sleep upright on the couch. Also, not one offer of compensation by several management personnel including the General Manger of the property.

NOTE: If they Fix the bed issue and combative doors, I’d stay again.

Please be aware of the issues with this franchised property.

Anirudh was most helpful and kind. He offered me a bottle of water on my departure with a smile.

In November Marriott abruptly informed us that they are no longer honoring our Sonders by Marriott reservation. In the end Marriott refused to assist us with refunding our payment and I had to get my credit card company's help to charge back the amount.
Marriott was clearly aware of the risks involved of partnering with Sonders, but when Sonders collapsed Marriott simply put all the losses onto their customers. Happy to take the revenue while it worked, happy to screw their customers when it stopped working. Such pathetic corporate greed and the CEO never publicly apologized for this atrocious behavior. Since Marriott made no leadership changes after this disaster it is clear they considered it a calculated risk - so be ready for this to happen with your next reservation again. This is how Marriott does business!

As a frequent traveler, I am extremely disappointed by the lack of accountability shown by Marriott.

One of their hotels (Residence Inn London Bridge) relocated me due to their own availability issue, yet later incorrectly reported me as a no-show. This false information caused duplicate charges and an ongoing financial dispute.

Despite multiple attempts to resolve this:

• The hotel claims to have issued a refund, but cannot prove it
• The refund was allegedly sent to a card that does not belong to me
• No transaction reference has been provided
• Corporate support has failed to resolve the issue

This situation has been ongoing for months and has caused unnecessary stress and financial impact.

This is not the standard of professionalism expected from a global hotel chain.
Marriott seriously needs to review its internal processes.

We stayed at Eden Andalou Aquapark & Spa, at Marraketch in Dec.25 prior to X'mas for 4 nights. The Hotel claims they are part of Marriott group but no visible sign of Marriott there either by way of singage or prducts in the room, etc.The hotel is a disaster & destroyed our vacation so much so we have given a thumbs down to Marraketch as a destination.
The Hotel was a building site- Fitness area, Spa & saloon were being built as we checked in & was told it will be ready soon. Even on our way out on departure it was filled with roubble & rubbish. Our room which is supposed to a best suite in the hotel - Shower door cant be shut & water was everywhere in the entire bathroom. We had to use two towels to mop it up to avoid accident. TV is placed Far from the bed & remote control didnt work & each time you have to get up & go near the TV to change channels. Talking of channels there are very few channels working. Service at the reception area or with any managing staff is waste of time. I asked to speak to the General Manager but I was directed to many assistant & additional general managers who were always on their mobile phones & didnt want to hear anything about the hotel short comings.
If Marriott brand can be bought & sold for peanuts then all Marriott Members should be aware of this decling brand & reconsider their loyalty to this hotel group.You will never get a reply from Marriott Hotels to any correspondence. Customers should be aware that Marriott is only a BRAND NAME CO. with a P.O.BOX & Website for bookings only.
I am seriously reconsidering HIlton Hotels Group for my medium term as Marriott is on decline.

Un désastre dans la relation avec ses clients.
Le groupe Marriott a annulé de manière abrupte une réservation faite via leur site auprès d'un hôtel (intégré au groupe Sonder). Ils ne m'ont pas remboursé, alors que c'est de leur responsabilité. Ils se déchargent de leur responsabilité en renvoyant sur ma banque qui a processé le paiement alors que la banque ne peut évidemment rien faire et rien annuler (le paiement effectué étant régulier). Bref, c'est un établissement qui refuse de rembourser une prestation qui n'est pas honorée. C'est simplement du vol ! A fuir !

Stayed in Marriot Courtyard at Venice Airport. The room temperature was 21C as shown on the indicator, however it felt lower than that as the temperature measurer located on top of the room. Woke up freezing, felt like I was sleeping outside. TV has only italian channels, you cannot connect no netflix no youtube, absolutely nothing, only channels. They have fines for everything, even for forgetting to return your card. They provide slippers on additional charge. Never book this hotel, not worth it, there are many other hotels, even 3stars are better than this.

El día de Navidad en Hotel AC de Ponferrada, tuvimos que desalojar la planta 5 por un problema de suministro de agua y calefacción, a las 11,30 de la noche. Nos realojaron en planta 2.
Hubiéramos esperado algún detalle por las molestias ocasionadas, tipo incluir desayuno gratis al día siguiente, o algún tipo de descuento en la factura final....No hubo nada de eso.
Sinceramente, esperábamos otro manejo de la situación en un hostal de una cadena de "prestigio" como creíamos que era AC, teniendo en cuenta que era el día de Navidad.
También tuvimos un problema con la televisión que no solucionaron durante nuestra estancia.
El personal amable, pero la habitación con algún defecto de mantenimiento.
Gracias.

A very bad experience at the Marriott Hotel Brooklyn Bridge. The rooms were very dated, the curtains wouldn't open, etc. And then they withheld a deposit that wasn't immediately returned after checkout, even though they promised in the email that it would be refunded within 5 business days. Now, after 10 days, nothing. This is simply fraud.

The website never recognizes my password and forces me to waste valuable time getting on line eventually ending up with a receptionist that knows absolutely nothing.
Then they try to sell you a time share or credit card. I just want a room and don’t waste my time pumping your crap!

A member of staff at this hotel leaked my booking information online. Including which guests I had staying in the hotel and my personal details.

They did this because some of the guests are influencers. They sold the info to an online gossip page and the page exposed them as a JW employee.