No communication re delivery date Dump and run on front verandah without notice despite front door being open and a door bell nearby. Just by chance checked when I heard a truck drive off. Little... Se mer
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Such bad service. Deliverly guy turns up, on his phone the whole time and didnt even acknowledge me or ring the door bell. The box clearly says 1 of 2, he only delivers 1 box... chase up is ridiculous... Se mer
How this business is still running is baffling. All levels of management have their LinkedIn profiles hidden, now I know why. False delivery emails being sent over the past two weeks, I also took time... Se mer
no update on delivery by Hunter express then misdirected only found via my own research of order from Lifely. Consignment Details StatusAssigned Consignment NumberLLF011148 Ad... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Australian owned Express Freight Company
Kontaktuppgifter
3A MONIER SQUARE VILLAWOOD , 2163, VILLAWOOD, Australien
- 0297804099
- salessupport@hunterexpress.com.au
- www.hunterexpress.com.au
Ingen aktuell inbjudningshistorik
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1000 1 star reviews for incompetence
1000 1 star reviews for incompetence. Destroy this garbage business. Imbeciles were told not to deliver to an incorrect address. The woman was called, emailed, it was put on their web page, and emailed by the sending company. Item sat 1 hour away for 7 days. Then they delivered it to the wrong place anyway. This level of utter stupid is special. They are now blocking all calls about the item. So proud of their quality work.
Services delay always
They delay a lot, horrible costumers service! Avoid this company!
Complete joke
As usual... a very bad experience. Anything from leaving in an unsafe location on business street front. No communication. Damaged goods and lost in transit goods. Delivering on the weekend and expecting someone to be there..or delivering wrong packages and having to come back and swap. I have no idea how they are still in business.
Ebay sellers please avoid. One time even left a full trampoline set laying across the doorway of our business that was open. Not opening door saying hello.. not offering to put it out of the way.. just dump and go. My customers could not enter the
shop. Disgraceful
Poor service
We bought online. Person came for delivery. My wife was at home she attended but driver refused to put purchased item inside the house. My wife had to argue and after arguments he put just inside the entrance.
If buyer is not at home then I can understand that to leave at safe place but when buyer is at home to recieve delivery and still trying to leave outside I cannot comprehend.
I hate to go against the grain here but…
I hate to go against the grain here but my experience with Hunter Express was excellent. I purchased garage racking from My Deal and they picked it up from the seller the day after I purchased and they delivered the next day. I’ve had a lot of deliveries of large objects in the last few months in furnishing my house and no freight company delivers beyond your front door unless you pay for installation. The boxes were left right near my front door and we brought them in. Nothing is damaged - everything went smoothly.
Don't buy from sellers using Hunter Express.
Ask your seller which courier company they are using and if it's Hunter Express shop elsewhere.
I've been receiving Hunter Express 'delivery today' notifications for more than a week with nil result and finally today Hunter Express delivered...but only 2 out of 3 boxes arrived with polite instructions from the delivery driver to contact Hunter Express to follow up...problem is there is no way to contact them! Their email system is reserved for 'new sales enquiries only' and I've read enough reviews here to realise it's pointless calling them. I have had to go back to the seller to follow up. FYI I had the same issue 2 years ago with another order short delivered by Hunter Express and that time it took 2 months to sort out. How do Hunter Express stay in business with such lousy service and negative reviews?
After some wait (3 weeks +)
After some wait (3 weeks +), my item (a treadmill) arrived safe and sound.
Terrible
Terrible. Delivery more than a week late. Customer service team is amazing….they can be rude and obnoxious before you even have a chance to complain or ask about the delivery delay. Never dealt with a company quite like them. First they won’t deliver to an Australia Post shop, even though we made special arrangements for the delivery to arrive there, they won’t deliver to our house because we are 20 km outside their delivery area, then we gave the address to a hardware store that said it was ok to have the parcel sent there but we received communication from Hunter express that changing the address would take another 6 working days. We just want to get our parcel and be done with them forever, but apparently even asking to pick it up ourselves requires 6 working days and they say someone will send an sms notifying us when it was ready for pick up. I think we might be waiting for that communication for a really long time. We think the longer it stays with them the worse condition it will be in when we get it.
My order was meant to be delivered a…
My order was meant to be delivered a week and a half ago. Apparently the truck broke down so the order was sent back to the depot and now no one can seem to find the order. Customer service were rude and unhelpful.
The worse
Just like everyone else. Terrible service. 1-4 day delivery still hasn't arrived 4 weeks later...I've now been told there is damage to the shipment!
Hopeless they need to look at the…
Hopeless they need to look at the management side of things and sack em all because that's where bad service starts if you can't run a company big or small efficiency and productive you shouldn't be running it.....WORST COURIER COMPANY IVE EVER DEALT WITH BY FAR
Unprofessional, horrible communication and can not get any answers
Customer service is useless. They’ve had my order sitting in the depot for 2 weeks now. Had it out for delivery and taken it back to the depot for the 7th time. Absolutely disgusted.
Worst delivery service ever
Worst delivery service ever.
It arrived late and the delivery guys were the most rude people ever. Dumped the package at the front of The apartment block and refused to bring the package up the apartment door it was meant to be delivered too. The package was 51kg and they had a trolley to transport the package on
Absolutely worst delivery company
Absolutely worst delivery company, does not deliver within the estimated delivery period, despite the item arriving into the depot. They try to deliver several days later, but no warning of delivery time and I was not home. Thought I’d agreed a date for delivery, I adjusted my schedule so I could work from home for the day. But no delivery, I followed up with customer service, they said they would look into it, but I heard nothing. They tried to deliver the following day but again with little warning, and I was at work. I requested redelivery but no response. I’ve asked Myer to cancel my order and return the item to the supplier. I’ve had enough.
half a star
Trying to chase up a parcel - should have just talked to the brick wall.
Terrible Customer Service- DO NOT RECOMMEND
I called the Hunter Express 3 times today to request an update for my shipment. I ordered a office desk- expected arrival was 14/05-19/05. I called today- first time they told me it was arriving today and that it had left the warehouse. Second time I called- the lady who spoke to me was very rude, she told me she could not tell me when my package will arrive- she said that the expected arrival was just an estimate and they don't have a truck large enough for my package (its just a desk nothing massive.) When I asked her questions she told me I can send in a complaint then hung up. Third time I called I got a different answer- I was told that the shipment will arrive latest on Friday- one week after the latest expected delivery date. Not reliable- would not recommend.
They just woke you up my entire family…
They just woke you up my entire family at 10 pm on a Sunday night to deliver a rug… the same company that lost 2 packages of mine and let one sit in the warehouse for 5 weeks before delivering
They are the worst!
The customer service is terrible
The customer service is terrible. I called to get information about my order, and the woman answered the phone aggressively from the start and hung up. When I called back, she kept the same rude and disrespectful attitude. When I questioned her about it, she said I was the rude one and that I shouldn’t be disrespectful to a woman, trying to twist the situation. Then she hung up on me again. This is the worst customer service. People like that shouldn’t be working in this job."
If there was any service, it would be the worst i have ever experienced!
I contacted the company as they misdirected my package. It has been with their Dubbo branch for days. I explained that I needed the package urgently and the only response I got was, there is nothing we can do. I than offered to drive to Dubbo and collect the package myself and was then told, I can not do that. There was absolutely no effort to try and assist me.
So, sorry, there is nothing we can do, it will take a couple of days to sort out, was all I was told
Ordered something over 2 weeks ago...
Ordered something over 2 weeks ago and it has been sitting in the same warehouse the entire time (which is 30 mins from me). Next to impossible to contact them or get anything helpful. Honestly I would pay more in shipping to avoid these clowns.
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