Just placed an order for branded workwear for our team and the process so far has been excellent. The Visual Proof tool let us see exactly how our logo would look on the garments before paying, which... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After impulsively leaving a review at 12am about being ghosted by Hotline.co.uk, soon after I discovered that they far from ghosted me and in fact offered me a small discount in their response. Apol... Se mer
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The products, on line, lok good. The ordering proces was easy, the communication has been excellent. However, the most impressive bit of all of it was the responsiveness of your design and redesign pr... Se mer
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There was a quality issue with our first order, which we needed in time for an event. We were tight on time to get the problem rectified, but Isadora from customer services was very attentive and help... Se mer
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Företagsinformation
Skrivet av företaget
At hotline.co.uk, we make it easy for businesses to order branded promotional products and custom merchandise online. From printed pens and tote bags to branded clothing, drinkware and event giveaways, everything we offer is designed to be simple to buy and easy to reorder. We do things a little differently to traditional promotional merchandise suppliers. Instead of long email chains, quotes and uncertainty, you can see your logo on a product before you buy with our free 20 minute Visual Proof™. This gives you a clear, accurate preview so you know exactly what your branded merchandise will look like before placing an order and paying. Our website is built for straightforward online ordering, with clear pricing, fast turnaround times and no hidden steps. You can request a visual, make changes quickly with our team of expert in-house designers and place your order in just a few clicks. Once ordered, everything is tracked in your account, making repeat orders simple and efficient. Behind the scenes, every design is checked by our experienced studio team to ensure your logo looks its best on the chosen product. Our UK based customer support team is always on hand if you need help at any stage. We work with businesses of all sizes across the UK, helping them create high quality promotional products for events, marketing campaigns, staff onboarding and everyday brand awareness. Whether you are ordering branded pens, printed tote bags or custom clothing, our focus is on making the whole process smooth, fast and reliable from start to finish.
Why choose hotline.co.uk?
Skrivet av företaget
- See it before you buy
- With our free 20 minute Visual Proof™, you can see your logo on the product before you place an order. No guesswork, no long email chains. Just a clear, accurate preview so you know exactly what your branded merchandise will look like.
- Effortless online ordering
- Our website is built to make ordering promotional products straightforward. Clear pricing, fast turnaround times and everything managed in your online account. You can request a visual, make changes and place your order in just a few clicks.
- Quality you can rely on
- From first proof to final delivery, everything is handled with care. Our in house team ensures your design looks right and your branded products arrive exactly as expected, on time and ready to use.
Our Be Sure Guarantee
Order with confidence
Every order is backed by our 'Be Sure Guarantee'.
Your branded merchandise will arrive exactly as approved in your Visual Proof™. If it doesn’t, we’ll replace or refund your order.
We’ll also deliver on or before your agreed deadline, so your products arrive when you need them.
With our Price Match Promise, you can be confident you’re getting great value without compromising on quality. If you find the same product cheaper elsewhere before you order, we’ll match the price.
Kontaktuppgifter
Copper Beech House, Ringwood Road, Bransgore, BH23 8AD, Christchurch, Storbritannien
- team@hotline.co.uk
- www.hotline.co.uk
4,8
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It's great to be able to reorder and…
It's great to be able to reorder and not have to start from scratch. I did have difficulty finding how to change the date and location, however, when I figured out how to sed a message, the response was quick and I was able to proceed and complete the re ordering of an excellent product
4 augusti 2026
Svar från hotline.co.uk
Hi Janette,
Thank you for your 5-star review and for coming back to order with us again. We're delighted that being able to reorder made the process quicker and that our team could respond promptly when you needed to update the date and location on your artwork.
We also appreciate your feedback about finding that option. Comments like yours are really helpful as we're always looking for ways to make the ordering process even more straightforward.
Thanks again for your continued support. We hope to help with your next order soon!
Kind regards,
Lucy
Customer Support
very fast and efficient service
very fast and efficient service, rapid adjustments to designs when needed
3 augusti 2026
Svar från hotline.co.uk
Hi,
Thank you for your continued support and for taking the time to leave us a 5-star review!
It's fantastic to hear that you found the service fast and efficient, and that our team could make the design adjustments quickly to keep everything moving smoothly. We know how important it is to get your artwork just right, so we're pleased we could help.
We really appreciate your repeat orders and look forward to working with you again soon!
Kind regards,
John Morrey
Customer Support
Svar från hotline.co.uk
Hi Sally,
Thank you for taking the time to leave us a 5-star review! We're so pleased to hear that your first experience ordering Logo Bugs was a positive one and that you were happy with the prompt service and quick responses from our team.
We really appreciate your support and hope your Logo Bugs make a great impression. We look forward to helping you with your next promotional product order!
Kind regards,
Lucy
Customer Support
Fast and reliable
Fast and reliable, great to see my logo on my items within 10 minutes of me uploading my logo. Ordered and approved everything within 20 minutes. Fantastic😀
28 juli 2026
Svar från hotline.co.uk
Hi Mike,
Thank you for your fantastic 5 star review and for choosing Hotline for your first order!
We're so pleased to hear how impressed you were with the speed of the process. Seeing your logo on your chosen items within 10 minutes and being able to approve everything so quickly is exactly the experience we aim to provide, so it's great to know we delivered.
We really appreciate your kind words and hope this is the first of many orders with us. We look forward to helping you again soon!
Kind regards,
Lucy
Customer Support
Generally Pleased
Service was good and the product was good. We had to root around to find out what was the difference between hard and soft enamel, Perhaps an explanation on the website would be useful to some customers.
7 juli 2026
Svar från hotline.co.uk
Hi Ray,
Thank you for taking the time to leave us a review. We're really pleased to hear you were happy with both the service and the finished product.
We also appreciate your feedback about the hard and soft enamel options. We do include product details and specifications, including information like this, in the Product Specification section on each product page, but we understand it isn't always the first place customers look. We'll certainly take your comments on board as we continue to improve the website and make this information easier to find.
Thank you again for your feedback, and we hope to work with you again in the future.
Kind regards,
Lucy
Customer Support
prompt and accurate
7 juli 2026
Svar från hotline.co.uk
Hi,
Thank you for your continued custom and for taking the time to leave us a 5 star review! We're delighted to hear that your repeat order of A7 Sticky Notes was prompt and accurate. It's great to know we've been able to provide the reliable service you expect.
We really appreciate your support and look forward to working with you again on your next order!
Kind regards,
Lucy
Customer Support
Svar från hotline.co.uk
Hi Gareth,
Thank you for taking the time to leave us a 5 star review! We're so pleased to hear that ordering your printed Patch Paw Teddy Bears was quick and easy, and that having your design proof ready in advance helped make the process even smoother.
We really appreciate your feedback and hope the teddy bears are a big hit. We look forward to helping you with your next order!
Kind regards,
Lucy
Customer Support
The whole process was quick and…
The whole process was quick and professional, I love my bags and will purchase from this company again!
6 juli 2026
Svar från hotline.co.uk
Hi Lurline,
Thanks so much for your fantastic 5-star review! We're delighted to hear that you found the whole process quick and professional, and even more pleased that you love your Biodegradable Carrier Bags.
It means a lot to know you'd choose to order from us again. We really appreciate your support and look forward to helping with your next order!
Kind regards,
John
Customer Support
Excellent product.Good delivery times
Excellent product.Good delivery times
Easy to use web site .
Easy to personalise merchandise.
Product information accurately described
Easy to use customer service chat bot feature.
Email contact quick and helpful.
3 juli 2026
Svar från hotline.co.uk
Hi,
Thank you for taking the time to leave us such a detailed 5-star review. We're delighted to hear that your first experience ordering our Express Cotton Tote Bags was such a positive one.
It's great to know you found the website easy to use, the personalisation process straightforward, and that the product matched the description. We're especially pleased that you found our Support Centre helpful, along with our email support. Our team works hard to make the ordering process as simple and stress free as possible, so it's fantastic to hear that came across.
We really appreciate your recommendation and hope to work with you again on your next promotional project.
Kind regards,
Lucy
Customer Support
Personalised Drawstring Bags
Quick turnaround, competitive pricing & very helpful in providing the final proof after multiple changes. Wouldn't hesitate to use again.
17 juli 2026
Svar från hotline.co.uk
Hi,
Thank you for your fantastic 5-star review! We're so pleased to hear you were happy with your personalised drawstring bags and that our team could help with all the artwork changes to get everything just right. It's great to know you found our pricing competitive and the turnaround quick.
We really appreciate your recommendation and look forward to working with you again on your next order.
Kind regards,
Lucy
Customer Support
Svar från hotline.co.uk
Hi,
Thank you for taking the time to leave us a review! We're so pleased to hear you found the ordering process straightforward and easy. It's great to know you're happy with your Curvy Promotional Pens, and we really appreciate your recommendation. We look forward to helping you again whenever you need branded merchandise in the future.
Kind regards,
Lucy
Customer Support
Svar från hotline.co.uk
Hi,
Thank you for taking the time to leave us a 5-star review. We're so pleased to hear that your first experience with us was a positive one and that you were happy with our swift response.
We hope you're enjoying your Curvy PLUS Pens, and we'd love the opportunity to help with any future promotional merchandise you need.
Kind regards
John
Customer Support
Great product and came quicker than …
Great product and came quicker than expected, very happy
8 juli 2026
Svar från hotline.co.uk
Hi,
Thank you for your fantastic 5-star review! We're so pleased to hear you were happy with the product and that it arrived even sooner than expected. It's great to know everything exceeded your expectations. We really appreciate your feedback and look forward to helping with your next order.
Kind regards,
Lucy
Customer Support
Products are great
Products are great - the let down being the UPS delivery which failed to actual find us!
17 juni 2026
Svar från hotline.co.uk
Hi Helen,
Thank you for taking the time to leave us a review. We're really pleased to hear you were happy with the silicone ad loop keyrings, but we're sorry to hear UPS let the delivery experience down by struggling to locate your address. While we rely on trusted courier partners, we know that reflects on the overall experience, and we appreciate your feedback. We hope the keyrings have been well received, and we'd love the opportunity to help with your next order.
Kind regards,
John
Customer Support
Timely Delivery and Professional Service
Goods were delivered on time and with a professional quality. I will definitely be placing a future order.
26 maj 2026
Svar från hotline.co.uk
Hi,
Thanks for coming back to us for another order! We're really pleased to hear everything arrived on time and met your expectations for quality. It means a lot to know you've had another positive experience with us, and we appreciate your continued trust. We look forward to helping with your next order when the time comes.
Kind regards,
John
Customer Support
Svar från hotline.co.uk
Hi Richard,
Thank you for your 5 star review!
We're so pleased to hear you found our sample service fast and super reliable. We know how important it is to see a product before placing an order, so it's great to hear we delivered a smooth experience. We really appreciate your feedback and hope to help with your full order when you're ready.
Kind regards,
Lucy Hayman
Customer Support
Svar från hotline.co.uk
Hi Tracy,
Thanks for choosing Hotline for your first order and for taking the time to leave such a great review. It's fantastic to hear you found the service efficient, fast and responsive, and that you were pleased with the quality of your order. We really appreciate your feedback and are so glad we could make a great first impression.
Kind regards,
Lucy
Customer Support
Easy to order
Easy to order. Graphics team played around with my image to get the best out of it. Visual previews are great.
13 juli 2026
Svar från hotline.co.uk
Hi Graham,
Thanks for taking the time to leave us a 5 star review.
It's great to hear you found the ordering process easy and that our graphics team were able to get the very best from your artwork. We're also pleased the visual previews helped you see exactly how your design would look before production.
We really appreciate your feedback and hope to work with you again on your next promotional products order.
Kind regards,
Lucy
Customer Support
Good Choice and easy to see what you…
Good Choice and easy to see what you product will look like.
13 juli 2026
Svar från hotline.co.uk
Hi Karen,
Thanks for taking the time to leave us a review. We're glad to hear you found it easy to browse our range of Juco Shoppers and that the artwork preview helped you get a clear idea of how the finished product would look before ordering. It's great to know those parts of the process worked well for you. We appreciate your feedback and hope to have the opportunity to help with your next promotional merchandise order.
Kind regards
John
Customer Support
my favourite place to order from
Ordered from them for a few years now and really love the way they do mock ups so quickly and good to deal with - excellent competitive prices
21 juni 2026
Svar från hotline.co.uk
Hi,
Thank you so much for your fantastic review and for choosing to order with us over the years. It really means a lot to hear that we've become your favourite place to order from.
We're so pleased that our fast artwork mock-ups, competitive pricing and friendly service have made such a positive impression. We always aim to make the ordering process as straightforward as possible, so it's great to know that's been your experience.
Thanks again for your continued support. We look forward to helping with your next order!
Kind regards
Lucy
Customer Support
Detta är Trustpilot
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