HomeSwapper Omdömen 

465
TrustScore 2 av 5

2,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

2 days now i have been trying to log in as computer was playing up so lost password,ive emailed them 4 times all they do is send a message saying how busy they are this is not a very good site

Betygsatt 2 av 5 stjärnor

Reply to Homeswappers reply ! Not true at all ! Ive just logged in & checked generated swaps & they do not fit requirements, no garden or its housing association instead of council ect ! So therefore... Se mer

Betygsatt 2 av 5 stjärnor

Apparently site newly updated, after customer feedback... I must have missed that survey! Not much evidence to show the site uses chosen locations to generate 'matches' appears instead to rel... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

Works alright, managed to do an exchange so I don't know why so many people are moaning, customer service is non existent emailed them several times but no response 😕 Oh they don't respond to emai... Se mer

Företaget har svarat

Företagsinformation

  1. Företagstjänster

Skrivet av företaget

HomeSwapper is the UK’s leading mutual exchange service with over 500,000 tenants, looking to swap Council and Housing Association homes.


Kontaktuppgifter

2,0

Dålig

TrustScore 2 av 5

465 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 82 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,0

Alla omdömen

(465)

62 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

I’m really getting sick off this site

I’m really getting sick off this site. a lot off these swappers are really living in a dream the homes there looking for just don’t exist on homeswap you’re asking for to much large garden large bedrooms large kitchen a nice lawn on suite bathrooms…… come on this is council or housing. We do not own our own homes be real and as for the time waisters if you don’t want to move don’t contact home swappers waisting there time please read what home swappers are looking for.
And the area they are looking for. Also don’t send messages if you don’t want a reply back stop home swapper was really good a couple off years ago but I’m sorry to say it’s gone down hill as for the 3 way swaps it doesn’t work that’s a load off rubbish they will do anything to get the home they want and that includes Lies I can only say beware and take your time don’t rush this is your home you’re home

8 oktober 2023
Omdöme utan inbjudan
Logotyp för HomeSwapper

Svar från HomeSwapper

Hi Euna, we’re sorry to hear that the experience or finding someone to swap with has been frustrating for you.

Obviously we can’t force people to move but we do have many features on the HomeSwapper website to discourage time wasters and help you identify them easier, e.g. “last logged in” dates, message reply badges and search filters to see only the most active swappers’ homes.

Betygsatt 5 av 5 stjärnor

Big thumbs up!

The website was easy to use and communicate with other swappers through.

5 oktober 2023
Omdöme utan inbjudan
Logotyp för HomeSwapper

Svar från HomeSwapper

Hi Lucy, thank you for your feedback. We really appreciate it!

Betygsatt 5 av 5 stjärnor

Assists your dream of moving home to come through

It assisted my dream of moving to London to be next to my mom to come through. I really enjoyed the experience and I really recommend it to others also.

27 september 2023
Omdöme utan inbjudan
Logotyp för HomeSwapper

Svar från HomeSwapper

Hi Sammy, thank you for the feedback. We hope you are very happy in your new home!

Betygsatt 2 av 5 stjärnor

Initially seems easy to use and a great…

Initially seems easy to use and a great idea.

However, it is a bit soul destroying.

You can only respond to people who contact you and cannot contact anyone whose home you might like ( apparently you are supposed to be able to, as long as you have replied to all your messages)

However you can't and customer services are no help.

Good idea, but doesn't work.

19 september 2023
Omdöme utan inbjudan
Logotyp för HomeSwapper

Svar från HomeSwapper

Hi Maria, we’re sorry to hear you’re having problems with your messages. As long as you have the 100% Reply badge (for replying to all messages in the last 30 days) you should be able to start new conversations with swappers. If this is not the case, please contact our Customer Support team again with the details and we will ensure this is investigated further.

Betygsatt 2 av 5 stjärnor

Absolutely a waste of time never any…

Absolutely a waste of time never any new tenants little activity or choice.

16 september 2023
Omdöme utan inbjudan
Logotyp för HomeSwapper

Svar från HomeSwapper

Hi Anthony, we’re sorry to hear you’re not having much luck so far. To increase the number of matches and interest in your home, there is some useful help and advice here - https://www.homeswapper.me/experienced-swappers/

Betygsatt 5 av 5 stjärnor

Be patient.

Easy to enrol and fill in information. Notified of new Swappers by company. Can do a search yourself if you want to.

16 september 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible site

Terrible site . no-one will fix the problems on the site . So trying to swap is never going to happen.

14 september 2023
Omdöme utan inbjudan
Logotyp för HomeSwapper

Svar från HomeSwapper

Hi Lynne, we’re sorry to hear you’re having problems using the website. Please contact our Customer Support team with the details and they will be happy to help.

Betygsatt 1 av 5 stjärnor

Highly unlikely to work

From the 100, you'd be lucky to find 1 peeson who has actually swapped. The system needs a whole revamp and upheaval. Bigger families need bigger places, but smaller families with bigger houses don't want to swap, don't blame them! Housing in London is a problem and the solution homeswapper offers does not work. The change needs to be froma lot higher up, someone is simply making money with this contract and not really fulfilling their obligation of actually finding a solution.

And I'm sorry, ain't no one falling for the fake reviews on here that this system actually works.

12 september 2023
Omdöme utan inbjudan
Logotyp för HomeSwapper

Svar från HomeSwapper

Hi, we’re sorry to hear you’ve personally not had success finding a swap yet. Thousands of tenants do swap to a new home every year using HomeSwapper which is why we are the largest and most successful service of its kind in the UK and trusted by hundreds of Housing Associations and Councils. Any positive reviews are legitimate and Trustpilot has very strong and robust procedures to ensure this is the case.

Betygsatt 1 av 5 stjärnor

Damaging effects to Families

It's too hard soul-destroying and
Makes you worry for months

My life is on hold and someone thinks they control your life

Takes months. Council’s are joke

House association alot better they give you chance

You do everything they ask and suppose to have answer in 42 days but there ia a loophole be WARNED

If they add conditionally approve before 42 dats and get your hopes
That gives them the right to make you wait longer and shatter your hopes and life

Be very careful and ask them to update the rules as its lies

12 september 2023
Omdöme utan inbjudan
Logotyp för HomeSwapper

Svar från HomeSwapper

Hi Debbie, we’re sorry to hear you’ve found the swapping process difficult. However, your issue is with the way the Council or Housing Association has dealt with your application for a Mutual Exchange (home swap). This unfortunately is nothing to do with HomeSwapper, we are only the website you can use to help find a swap. What happens after that is not within our control. If you have any issues with your landlord, we recommend you contact them directly. Thank you.

Betygsatt 3 av 5 stjärnor

Got a match

Got a match, went the whole way, then the person I was swapping with changed their mind and pulled 5 days before the swap leaving me in the S...t both work wise, time wise and financially

1 september 2023
Omdöme utan inbjudan
Logotyp för HomeSwapper

Svar från HomeSwapper

Hi Amanda, we’re really sorry to hear that. Hope things go better next time.

Betygsatt 1 av 5 stjärnor

Rubbish

Crap been on for 2 half years still nothing no one ever replays back to you so given up all hope

27 augusti 2023
Omdöme utan inbjudan
Logotyp för HomeSwapper

Svar från HomeSwapper

Hi Aaron, we’re sorry to hear you’ve not found a new home yet with HomeSwapper. Sometimes it can take a while to find the perfect match.

There’s some great advice here on how to improve your chances of getting a successful swap - https://www.homeswapper.me/experienced-swappers/

Betygsatt 1 av 5 stjärnor

Time wasters

Waste of time and time wasters. I found oung women Homeswapper was rude. 1st one was reserve & quite.hung up on me when I was speaking. I had 2 block some of them because every time I asked their address, they was a long paused. They had no intention when there excuses, Oh I was busy.
Went from arrogant to worse. So I got my karma by telling them. Time wasters and told them how I felt. I blocked them. I went out my way to message them. The same houses and flats on there. No wonder 😔😴😔😴😔 half of people don't hav no luck. Or can't move. Never again I use this site.

11 augusti 2023
Omdöme utan inbjudan
Logotyp för HomeSwapper

Svar från HomeSwapper

Hi Dawn, we’re sorry to hear you’ve had some issues with other swappers. The vast majority of members are courteous and serious about finding a new home, but unfortunately we cannot control what people do outside of HomeSwapper.

However, if you have any specific issues with the actual website, please let us know. Thank you.

Betygsatt 5 av 5 stjärnor

Amazing site to find a home

Such a great site to find a new house or flat.
I managed to find a place where I call home and I'm so happy.
Give it a go if your looking to move

3 juli 2023
Omdöme utan inbjudan
Logotyp för HomeSwapper

Svar från HomeSwapper

Hi Louie, that’s great news. Thank you for the positive feedback and best of luck in your new home!

Betygsatt 1 av 5 stjärnor

Absolute waste of time registering

Absolute waste of time registering on this site I swear, the 1 star reviews ARE NOT WRONG BELIEVE THEM, constant messages from people who don't even bother reading your advert and offer you places 3 stories up when you clearly stated ground floor only, website only sends me email notifications that I have a message in homeswapper like 9 to 10 hours after the message was sent (usually get woken by the email notification at around 3AM) which is nice. People constantly tell you they want to view and then cancel multiple times with seriously lame excuses. Try and put a new area in to search for and hey hey you get zero results as it tells you it accepted your new location but then did not work, awesome. Using this site I was expecting Jeremy Beagle to appear at my door with the you've been framed team.

Love Homeswappers generic reply, have you guys got this saved so you just copy and paste to everyone on here, so go on then put your proof were your claims are, show the thousands of people who swap on this site every years successfully. NO YOU CANT CAN YOU BECAUSE IT DOES NOT HAPPEN

14 augusti 2023
Omdöme utan inbjudan
Logotyp för HomeSwapper

Svar från HomeSwapper

Hi Ian, we obviously can't control how other members behave and appreciate it can be frustrating at times, but thousands of households do find a new home every year using HomeSwapper.

Email notifications are sent overnight (like many other websites) but only if you have not previously read the message on the website. This encourages swappers to log in frequently to check their messages, but if they don't have time they will then get the email prompting them to log in the next day.

If you're having technical problems with the location search, please contact our Customer Support team who will be more than happy to help.

Betygsatt 1 av 5 stjärnor

Absolutely crap!

Absolutely crap!! Was on there for years and have now officially given up! The site is useless to use and so many time wasters it’s unreal!! Rude people trying to use you for their crap multiswap 🤣. Not even reading my ad! It’s an absolute joke! I feel so sorry for people who are in need of bigger properties that aren’t getting anywhere! Then there’s the people that ignore your msgs! Ban these ignorant people this will get rid of these people that are on there just to window shop……oh and no I don’t want to swap from a coastal town to inner city London thanks! Like whaaaat!? Plus where are the manners?…. ‘Want a1 bed place’ in none of your specified areas?’🤣….Over and out HomeSwapper! Waiting on someone (not the government) to create a useful and courteous website that works!

13 augusti 2023
Omdöme utan inbjudan
Logotyp för HomeSwapper

Svar från HomeSwapper

Hi Maria, we obviously can't control how other members behave, but we're still disappointed to hear that you've not found a swap using HomeSwapper.

We appreciate it can be frustrating at times, but thousands of households do find a new home every year which is why we're trusted by more tenants and housing associations than any other swapping website.

Betygsatt 5 av 5 stjärnor

Great communication and serious…

Great communication and serious swappers. People I visited to see their property were so lovely.

4 augusti 2023
Omdöme utan inbjudan
Logotyp för HomeSwapper

Svar från HomeSwapper

Hi Natalie, thank you for your review. We’re glad HomeSwapper has been a positive experience for you.

Betygsatt 5 av 5 stjärnor

The perfect house move

Being able to view homes in ideal locations and see pictures of various rooms was very beneficial. Thanks to Homeswapper we have been through a very straightforward exchange and moved to a lovely home in the ideal location.

3 maj 2023
Omdöme utan inbjudan
Logotyp för HomeSwapper

Svar från HomeSwapper

Thank you for your review. We are pleased to hear that you have found a lovely new home by using HomeSwapper and wish you many happy years there.

Detta är Trustpilot

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