HomeSwapper Omdömen 

2 days now i have been trying to log in as computer was playing up so lost password,ive emailed them 4 times all they do is send a message saying how busy they are this is not a very good site

WHY DO WE HAVE TO KEEP CHANGING PASSWORD EVERY FEW WEEKS! It’s soooooo frustrating as it won’t accept the new password every time it’s changed…. I wish someone would sort it out at your end please. I
Am now yet again locked out of my account….this is a fault at your end……

None of the homes im sent as wmatches are in any of the areas I asked

Every day l get a message, it's from Homeswapper with matches. They are the same ones as yesterday and every other day, that l have pressed unlike on , because they are the wrong bed size, and not looking for what l have got.
I say personally, only my opinion its a complete waste of time.

If you live in a flat like mine , and you want out 1,ooo,000 million miles away give it a go guaranteed you will get no -where less you climb mount Everest simultaneously whilst making a nice cup of Tea, every single one of the nice people on it live in cloud cuckoo land , no la-la land and I've seen the film, great film ;_) rOB

Were have all the people gone from house exchange site was so much better than this site in every way. They they have all this people non it only have 3 pages . Every day week nothing changed. Wait bad site it is all round there reply no good don't make no difference at all just very bad site people don. have a choice no other site to use . .

hard to use and hours of scrolling does not match well

Stupid timewasting site!!!!! Ive been on this site for 7 years trying to find a houseswap, i messaged like less than 100 tenants asking for a swap and the only reply i get is sorry im not interested!!!! I even get same replies from people that like my home and need the same requirements that my home has, which ive got!!!!! I wasted 7 years looking for house swaps and didnt get anywhere!!!! WHAT KIND OF AN ORGANIZATION MADE THIS SITE!!!??? 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Reply to Homeswappers reply ! Not true at all ! Ive just logged in & checked generated swaps & they do not fit requirements, no garden or its housing association instead of council ect ! So therefore the generated swaps do not match up !

took a whole afternoon timewasters etc but worth it keep persevering you will get the swap you need

Very good service

I’ve been locked out of my account since April. I’ve completed their feedback form, emailed, and sent a message to their Facebook. No one has responded.

This site is full of time wasters I've been on here for ten years. They press like and then don't want to swap even though they want my area and I have a decent house. Newspaper sends matches with people who do not even want my area. It's so annoying.

Absolutely terrible clunky dated website. Awful to use, near impossible to upload a picture without a total palaver and the messaging system is dated and slow to update. Please sort this website out already it's stuck in 2008.

Excellent way to get a council swap

Fisher Price website with zero support.
You have to use this website because most social housing tenants have to use it as do most landlords. The website functionality is dire and the support is non-existent where you email your query to then have a ticket number created and nobody gets back to you. You telephone corporate and complain - nope you have to email and they don’t appear to care.
The site pixelates the photos, notifications take hours to email you and there is no app for iOS probably because they can’t be bothered to maintain one as the website itself isn’t well maintained.
In my situation I paid for access for the year to find that the site not only didn’t honour it but still requested access from my landlord despite having paid them and unchecking the box so to not share details. Any better support simply because you paid? No, you’re in the same place as everyone else.
The idea behind it is good however it’s a terrible site with terrible support. Just like the only public toilet around. You don’t want to use it but you have to. What a shame.

If you need to reset your password or confirm your email, good luck. For months, I have been completely locked out of my account because HomeSwapper's automated system completely fails to send verification or password reset emails. I have checked every folder, and nothing arrives.

Worse still, their customer support desk is entirely non-existent. I have sent three separate help requests over the last few months and have been completely ignored.

As social housing tenants, many of us rely heavily on this platform to plan essential moves due to health or changing circumstances. For a service that housing associations pay into, the total lack of basic technical functionality and support is unacceptable. I have had to escalate this to my landlord just to get a response. Completely unfit for purpose.

Hi HomeSwapper,

UPDATE 23/06/2026
If you read my review properly, you would see I explicitly stated that I have already checked every single folder—including junk and spam. No emails are arriving. My email provider is working perfectly; your automated system is what is failing.

Telling me to "try again" after I have already sent three emails over several months that went completely ignored is not support. If your team genuinely aims to reply within 5 working days, then a total lack of response for months is a massive system failure.

My landlord, Abri Housing, has now had to log this as an official service request and is contacting your corporate account managers directly to bypass your broken helpdesk. Look up my logs and fix the account manually instead of sending automated copy-and-paste replies.

UPDATE 30/06/2026
Predictably, yet another week has passed, yet another email has been sent, and absolutely nothing has changed. All I have received is another generic automated reply. I now have two active case numbers completely ignored by your staff: #00410562 and #00409334.

To make matters worse, HomeSwapper support actually had the nerve to tell my landlord (Abri Housing) that my account doesn't exist on the portal. Meanwhile, your actual registration system actively blocks my email addresses from creating a new profile because it says they already belong to an existing account. I have sent screenshots of this blatant backend database glitch directly to Abri so they can see the loop I'm trapped in.

Stop replying to reviews by treating tenants like idiots telling them to "check their spam folders." Of course that is the first thing anyone does. My inbox is completely open, your automated case numbers get through perfectly fine, but your system fails to send verification links and your human support team refuses to look at the logs. Fix the database glitch or have a manager manually override it.

Customer support does not respond to emails and contact form messages on the website. I have been waiting for 2 months for support because I cannot log in. The site does not send me any notifications or automatic emails for change of password. I cannot change my password as is required by them.

It has taken a couple of years but that is due to finding the perfect home for us , Don’t give up looking even if like us it takes a couple of years

Been on here for over 5 years. They send “matches” but it refers to a match of what you’re looking for and not what the other people are looking for !!! I emailed homeswapper about this and got no reply! It’s just a way of keeping you occupied thinking if you persevere someone will swap! Absolute rubbish site !