I wish customer service was like that for every other company I deal with. I needed to cancel something and Chelsea was very understanding and did exactly as I asked straightaway - no arguing to keep... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Everyone i spoke to today were so helpful and very friendly. I didn't need to ask any questions as everything was explained to me. As always a great service. Thankyou very much
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Great customer service I spoke to a lady called Filipa who was very polite and friendly and she made me feel listened too. She is a credit to the company.
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I recently had to choose a new washing machine & once I’d made my choice I was then to phone Homeshield Direct to inform them of my choice. The phone barely rang & upon it being answered, I was greete... Se mer
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Företagsinformation
Skrivet av företaget
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Skrivet av företaget
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Kontaktuppgifter
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very polite
Very polite, very helpful the stuff are lovely ordered my replacement dryer good service
1 april 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Carole
Thank you for your feedback. We are delighted to hear that you found our team to be polite, helpful, and pleasant to deal with.
It is also great to know that your replacement dryer was arranged smoothly and that you were satisfied with the service provided.
Kind regards
Homeshield Direct Customer Services
They keep direct debit me once a year…
They keep direct debit me once a year without any active cover!! I keep cancelling the direct debit but this is the second year that they have took £10 from me! I have cancelled this service 2 years ago!! Disgusting and dodgy
1 april 2026
Omdöme utan inbjudan
The process was simple enough
The process was simple enough, super friendly staff on the phone. The engineer that was sent out was fantastic, Ross. Great chat and brilliant service. Guys needs a pay raise.
26 mars 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Kathryn
Thank you for taking the time to share your feedback. We are delighted to hear that you found the process straightforward and that our team provided you with friendly and supportive service throughout.
We are especially pleased to learn that Ross delivered such a positive experience during the engineer visit, and we will be sure to pass on your kind comments to him. It is always rewarding to hear when our colleagues are recognised for both their professionalism and personable approach.
We look forward to assisting you again should you need us in the future.
Kind regards
Homeshield Direct Customer Services
Svar från HomeShield Direct
Dear Susie
Thank you for taking the time to share your feedback. We are pleased to hear that you received an efficient, polite, and friendly service.
Kind regards
Homeshield Direct Customer Services
A massive weight off my mind.
Al the staff I have spoken yo here, are so lovely. But the most helpful have been, Perry, the engineer, the lovely Lauren, and the lovely Filipa
I have nothing but good things to say about Homeshield.
27 mars 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Marie
Thank you so much for your kind words and for taking the time to leave a review.
We’re really pleased to hear that you’ve had such a positive experience with the team at Homeshield. We’ll make sure your lovely comments are passed on to Perry, Lauren, and Filipa, they’ll be delighted to know they made such a good impression.
Kind regards
Homeshield Direct Customer Services
Svar från HomeShield Direct
Dear Francesca
Thank you for your feedback! We’re glad to hear you found the experience pleasant and helpful. We really appreciate you taking the time to share your thoughts, and we’re always here if you need anything further.
Kind regards
Homeshield Direct Customer Services
She was very helpful
She was very helpful, only think is spoke abit quickly .
24 mars 2026
Omdöme utan inbjudan
Luci
Luci was so understanding and informative. I felt very at ease and extremely happy with her help
24 mars 2026
Omdöme utan inbjudan
Terrible company
Terrible company. Avoid at all costs. When our washing machine was out of warranty we took a policy out with homesheild and was told we would get a like for like replacement and what we got was a machine that was not even half as good. Now they keep setting up direct debits with out my permission.
Honestly the worst company ever and very un helpful staff.
24 mars 2025
Omdöme utan inbjudan
Friendly and helpful and clearly spoken…
Friendly and helpful and clearly spoken English which is a advantage when you are trying to get things done easier
24 mars 2026
Omdöme utan inbjudan
Sophie was polite
Sophie was polite, clear with her information and did it all with a positive attitude! 10 out of 10!
23 mars 2026
Omdöme utan inbjudan
Customer Serives
The call operator Harry was an amazing help, very understanding and extremely patient with me answered all my questions. Despite the fact I kept jumping in
He gave me reassurance and assurance of who, what, when and how great interpersonal skills very polite.
fantastic customer service
well Done
23 mars 2026
Omdöme utan inbjudan
Excellent service polite and friendly
Excellent service polite and friendly
From Carolyn
23 mars 2026
Omdöme utan inbjudan
I had conversation with luci today ,she…
I had conversation with luci today ,she was very helpful polite and caring, she listened well
Thanks luci
It's from that friendly lady who gives away things to charity
23 mars 2026
Omdöme utan inbjudan
Appalling company, avoid at all costs.
I took out a policy with this company after they phoned me and offered me an insurance policy to cover my washing machine for repair or replacement if it broke down. I took out the policy several months ago.
10 days ago, our washing machine broke down. We telephoned the helpline number and were given a date for an "engineer" to look at the appliance 8 days later. The first available appointment. He arrived, had a quick look at the appliance and said the drainage hose was blocked. It wasn’t blocked. I explained the problem and that the machine wasn't spinning. He disagreed with me. He asked me to.put a full load on, which i did. 9 minutes before the end of the cycle, the machine stopped. It would not spin. He continued to stare at the machine for quite some time. Then he reluctantly opend up the machine, and found 2 faults. He said he would order 2 new parts, but they probably wouldn't fix the problem. I then phoned the repair company to ask whst to do next. I was told thst they would email the "engineer's" report, and also email it to Homeshield Direct. We never received the email.
Yesterday I telephoned Honeshield Direct for an update. They said thst the "engineer" had reported no fault found and closed the repair. Homeshield Direct are now investigating this. And are going to phone us this morning with their response. It is now this afternoon and they have not telephoned us. We have a broken washing machine and this company absolutely do not care. They are closed for the next 2 days. When they hopefully telephone us next week, we will have been without a working washing machine for 2 weeks. Please avoid this company and do not waste yiur money. Do some indepth research and chose a company thst will repair or replace your appliance, not leave you without a working washing machine. We have been missed this policy. The company does not provide the service it is selling to customers. Avoid at all costs.
10 mars 2026
Omdöme utan inbjudan
She explained everything to me in great…
She explained everything to me in great detail and was very impressed and will definitely let other people know to see if they want cover to buy ure company.
20 mars 2026
Omdöme utan inbjudan
Sophie dealt promptly and helpfully…
Sophie dealt promptly and helpfully with my query.
20 mars 2026
Omdöme utan inbjudan
Very prompt in responding and helped…
Very prompt in responding and helped with my query.
19 mars 2026
Omdöme utan inbjudan
Sophie was amazing
Sophie was amazing, she found a cheaper price than last year. Sophie was friendly and very professional, thank you Sophie
19 mars 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.