I wish customer service was like that for every other company I deal with. I needed to cancel something and Chelsea was very understanding and did exactly as I asked straightaway - no arguing to keep... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Everyone i spoke to today were so helpful and very friendly. I didn't need to ask any questions as everything was explained to me. As always a great service. Thankyou very much
Företaget har svarat
Great customer service I spoke to a lady called Filipa who was very polite and friendly and she made me feel listened too. She is a credit to the company.
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I recently had to choose a new washing machine & once I’d made my choice I was then to phone Homeshield Direct to inform them of my choice. The phone barely rang & upon it being answered, I was greete... Se mer
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Företagsinformation
Skrivet av företaget
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Skrivet av företaget
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Kontaktuppgifter
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Super quick
Super quick, very efficient and informative call handler. ID even better that my insurance has come down in price ever so slightly. Would recommend.
18 mars 2026
Omdöme utan inbjudan
Prompt response
I made a detailed enquiry yesterday afternoon by email and was delighted with Tamzin's prompt and helpful response this morning.
18 mars 2026
Omdöme utan inbjudan
Sophie was very professional and…
Sophie was very professional and courteous when dealing with my queries.
17 mars 2026
Omdöme utan inbjudan
Everythi g was explained clearly
Everythi g was explained clearly. Matthew stated where he was from. Told me what the call entailed and highlighted the payments i would be making. Clear and concise.
17 mars 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Steve
Thank you so much for your feedback! We’re really pleased to hear that everything was explained clearly and that Matthew provided a helpful and transparent experience.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards
Homeshield Direct Customer Services
Oops
Very nice people who were very understanding when I accidentally left them a bad review
5 mars 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Felicity
Thank you so much for your kind words! We really appreciate you taking the time to update your review. Mistakes happen 😊
Kind regards,
Homeshield Direct Customer Services
Millie Scrase Was amazing from…
Millie Scrase Was amazing from HomeShield. Her customer service services skills was outstanding. It was quick and easy, no pressure and explained clearly all about the content of the contract. Extremely happy with this service
12 mars 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Mark
Thank you for your great feedback. We're so pleased to hear that Millie provided outstanding service and made everything quick, clear, and pressure-free. We really appreciate you sharing your experience.
Kind regards
Homeshield Direct Customer Services
Svar från HomeShield Direct
Dear Margaret
Thank you for your feedback. We're glad to hear you received excellent service and appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
Maddie at home shield direct was very…
Maddie at home shield direct was very nice, extremely helpful and gave me a great tip with washing our baby clothes, would definitely recommend.
11 mars 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Jamie
Thank you for your lovely feedback. We're so pleased to hear that Maddie was helpful and that you had such a positive experience. We really appreciate your recommendation.
Kind regards
Homeshield Direct Customer Services
Staff member was friendly
Staff member was friendly, very professional, clear and concise in providing all the relevant information
11 mars 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Stacey
Thank you for your feedback. We're glad to hear our staff member was friendly, professional, and provided clear and helpful information. We appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
The young lady was very good and had a…
The young lady was very good and had a smile in her voice and she was very good telling me what I needid to know A great company but ite a bit overpriced for me thank you
10 mars 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Graham
Thank you for your feedback. We're pleased to hear our team member was friendly and helpful. We appreciate your comments about pricing and your support of our company.
Kind regards
Homeshield Direct Customer Services
Lovely Maddie explained everything…
Lovely Maddie explained everything clearly ,very pleasant lady
10 mars 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Val
Thank you! We're glad Maddie was clear, helpful, and pleasant.
Kind regards
Homeshield Direct Customer Services
Thank you for ringing me up to set the…
Thank you for ringing me up to set the washer direct debit bk up just ive had over things to do ..
7 mars 2026
Omdöme utan inbjudan
Helpful and plat
9 mars 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Vernon
Thank you for your feedback. We're glad our team could assist you.
Kind regards
Homeshield Direct Customer Services
Thankyou TAMZIN for the prompt response.
I really appreciate Tamzin as she was very quick and helped in resolving my refund issue. She was very polite, professional, and handled my request efficiently. My concern was understood immediately and the refund was processed without any hassle. Thank you for the excellent support and great customer service. 😊
6 mars 2026
Omdöme utan inbjudan
I felt very confident the issue would…
I felt very confident the issue would be resolved Owen and Perry were very helpful .thank you
6 mars 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear James
We appreciate your feedback. It's great to hear Owen and Perry were helpful and provided support with your issue.
Kind regards
Homeshield Direct Customer Services
Thank you for your service on phone was…
Thank you for your service on phone was very helpful with the replacement for new TV very appreciated
4 mars 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Norman
Thank you for taking the time to share your feedback. We’re delighted to hear that our team was able to assist you over the phone and help arrange a replacement for your new TV.
Kind regards
Homeshield Direct Customer Services
Tamzin was a great help
Tamzin was a great help. Answered my query efficiently and went above and beyond to make sure I had the correct cover and support. A real credit to her team.
3 mars 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Kate
Thank you for your lovely feedback.
We’re delighted to hear that Tamzin was able to support you and make sure you had the correct cover in place. It’s fantastic to know she went above and beyond to assist, and we’ll be sure to share your feedback with her.
Kind regards
Homeshield Direct Customer Services
Svar från HomeShield Direct
We’re pleased to hear that Maddie provided you with efficient, friendly, and informative service. Your comments are greatly appreciated, and we will be sure to share them with her and the team.
Kind regards
Homeshield Direct Customer Services
When talking with Lucinia about the…
When talking with Lucinia about the renewal of my insurance policy on the washing machine she made things clear. She was very polite and made sure i understood what she was telling me. Lucinia is very good at her job and she makes it a pleasure to take with her about things.
3 mars 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Mr Pay
Thank you for taking the time to share your feedback.
We’re delighted to hear that Lucinia was able to assist you with the renewal of your washing machine protection plan and that she explained everything clearly. It’s great to know she was polite and ensured you fully understood the information provided.
Your comments are greatly appreciated, and we will be sure to pass them on to Lucinia and the team.
Kind regards,
Homeshield Direct Customer Services
Svar från HomeShield Direct
Dear Nicole
Thank you for taking the time to leave your feedback.
We’re very pleased to hear that Tom was able to assist you and was super efficient and friendly.
Kind regards
Homeshield Direct Customer Services
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.