I wish customer service was like that for every other company I deal with. I needed to cancel something and Chelsea was very understanding and did exactly as I asked straightaway - no arguing to keep... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Everyone i spoke to today were so helpful and very friendly. I didn't need to ask any questions as everything was explained to me. As always a great service. Thankyou very much
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Great customer service I spoke to a lady called Filipa who was very polite and friendly and she made me feel listened too. She is a credit to the company.
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I recently had to choose a new washing machine & once I’d made my choice I was then to phone Homeshield Direct to inform them of my choice. The phone barely rang & upon it being answered, I was greete... Se mer
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Företagsinformation
Skrivet av företaget
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Skrivet av företaget
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Kontaktuppgifter
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Her customer skills very good
Her customer skills very good, put me at ease, and dealt with my request to my satisfaction.
3 juni 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Mary
Dear Customer,
Thank you for taking the time to leave a review and share your experience.
We are delighted to hear that the service you received was both reassuring and professional, and that your request was handled to your satisfaction.
Kind regards
Homeshield Direct Customer Services
Chelsea Leigh Waller was not only…
Chelsea Leigh Waller was not only polite and kind she was professional and replied to me with in 10 minutes with a confirmed email. I thank you My contract was satisfactory cancelled.
2 juni 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Vicky
Thank you for taking the time to share your feedback. We are delighted to hear that Chelsea provided you with such polite, professional, and efficient service.
Kind regards
Homeshield Direct Customer Services
Lauren was great to speak to when…
Lauren was great to speak to when choosing which items to cover she was very considerate and spent ample time explaining things to make sure I understood all in regards to the policy and I received a great service and have saved a substantial amount moving over to Homesheild Direct from my previous insurer. Was very happy with the service I received setting up my policy.
29 maj 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Claire
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Lauren provided such excellent service and took the time to explain everything clearly, helping you choose the right level of protection for your needs It's especially pleasing to know that you felt well informed throughout the process and that switching to Homeshield Direct has resulted in significant savings.
Kind regards
Homeshield Direct Customer Services
After 8 year of paying plan ..No replacement
After 8 year o paying plan ..I cancel by bank my direct debit due to move at the end of the month.. Next payment due was supposed to be on 23 June..I think I was still under protection..but they said no...
So I am very upset
Not recommended
2 juni 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Marinela
We are sorry to hear that you are disappointed with your experience.
Having reviewed our records, it appears that your plan was cancelled due to you cancelling your payments, which resulted in your protection plan ending . As a result, a plan was not in force at the time of your claim.
Kind regards
Homeshield Direct Customer Services
Svar från HomeShield Direct
Dear Tony
Thank you for your review. We're pleased to hear that your experience was both positive and efficient. We appreciate your feedback and thank you for choosing our service.
Kind regards
Homeshield Direct Customer Services
When dealing with my query I found…
When dealing with my query I found Chelsea very helpful and dealt with me in a professional manner and sorted it out quickly
1 juni 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Colin
Thank you for your review. We're pleased to hear that Chelsea was able to assist with your query and resolve the matter promptly. We appreciate you taking the time to share your feedback and will pass your comments on to her.
Kind regards
Homeshield Direct Customer Services
I emailed the info address on website…
I emailed the info address on website and got a quick response for a lady called tamzin and shes sorted my problem without any hesitation
29 maj 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Martin
Thank you for taking the time to leave such positive feedback. We are pleased to hear that your enquiry was responded to promptly and that Tamzin was able to resolve your issue quickly and efficiently.
Kind regards
Homeshield Direct Customer Service
nice lady very polite and friendly
nice lady very polite and friendly. carried out her task
very effeciently. thank you.
28 maj 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear G Mills
Thank you for taking the time to leave such positive feedback. We are very pleased to hear that you found our staff member polite, friendly, and efficient in carrying out the service provided.
Kind regards
Homeshield Direct Customer Services
Giid advice given
I was very happy 6o try out the adbice I was given by Ellie Elis from HomeShield, Something had halppened to my freezer but following advice from Ellie my freezer is now working perfect. Thank you Ellie and Homeshield.
28 maj 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Thank you for taking the time to leave such lovely feedback. We’re so pleased to hear that the advice Ellie provided helped get your freezer working perfectly again.
Thank you again for choosing HomeShield Direct.
Kind regards
Homeshield Direct Customer Services
Tamzin was very efficient and helped me…
Tamzin was very efficient and helped me with what I needed within 1 day .
28 maj 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Mrs Anderson
Thank you for your lovely feedback. We’re delighted to hear that Tamzin was able to assist you so efficiently and resolve everything within such a quick timeframe.
We’ll be sure to pass on your kind words to Tamzin. She’ll really appreciate it. Thank you again for taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
I spoke to Chelsea this morning with my…
I spoke to Chelsea this morning with my query and it was a delight, Chelsea was very polite,sorted my problem out, other companies could learn a great deal from Chelsea on how customer service personnel should conduct themselves, thank you.
26 maj 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Peter
Thank you for taking the time to share your experience. We’re so pleased to hear that Chelsea was able to resolve your query and provide such excellent service.
Your kind comments about her professionalism and polite manner mean a great deal, and we’ll be sure to pass your feedback on to Chelsea directly. It’s wonderful to know she made such a positive impression.
Kind regards
Homeshield Direct Customer Services
Cancelling some of my plans
I have recently moved home and needed to cancel the plans in place for appliances that were built into my previous house. Lauren took my call and delivered an amazing service, quickly identifying the correct plans and cancelling the direct debits with immediate effect, Lauren was polite and very patient with me as I tried to recall what appliances we brought with us and those that were left behind. She is a credit to the organsiation.
26 maj 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear David
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that Lauren was able to assist you during your recent move and make the cancellation process quick and straightforward.
Moving home can be stressful, so we’re pleased she was able to make things a little easier for you.
Thank you again for your feedback, and we wish you all the best in your new home.
Kind regards
Homeshield Direct Customer Services
Came back to me very quickly with an…
Came back to me very quickly with an answer
22 maj 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Mrs Williams
Thank you for your review. We are pleased to hear that your query was answered promptly and that you received a quick response from our team. We appreciate your feedback.
Kind regards
Homeshield Direct Customer Services
Tamzin from homeshield
Tamzin was great, quick to reply, sort the problem and check on my other accounts for me.
22 maj 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Nannyno
Thank you for taking the time to leave your feedback. We are delighted to hear that Tamzin was able to assist you promptly, resolve the issue efficiently, and provide support with your other accounts.
Thank you once again for your review.
Kind regards
Homeshield Direct Customer Services
Tazmin help with my enquiry within a…
Tazmin help with my enquiry within a couple of hours she was so efficient!!
Thankyou so much
Excellent customer service
21 maj 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Debiie
Thank you for taking the time to leave such positive feedback. We are delighted to hear that Tazmin was able to assist you promptly and efficiently with your enquiry.
Kind regards
Homeshield Direct Customer Services
great company easy to deal with
21 maj 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Mr Michael
Thank you for your kind feedback. We are pleased to hear that you found our company easy to deal with. Your support is greatly appreciated.
Kind regards
Homeshield Direct Customer Services
Answered call in a couple of minutes…
Answered call in a couple of minutes and very helpful. Resolved query very quickly
21 maj 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Jon
Thank you for your positive feedback. We are delighted to hear that your call was answered promptly and that your query was resolved quickly and efficiently. Your comments are greatly appreciated.
Kind regards
Homeshield Direct Customer Services
Great
Great, they handled all my pesioner mistakes and kept everything going.
19 maj 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Matthew
Thank you for your kind feedback. We are pleased to hear that our team was able to support you throughout the process and keep everything running smoothly. Your comments are greatly appreciated.
Kind regards
Homeshield Direct Customer Services
Chelsea
Chelsea, was absolutely brilliant, answered all my questions and was very helpful. Thank you Chelsea'🌹
21 maj 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Natalya
Thank you for your wonderful feedback. We are delighted to hear that Chelsea was able to answer all of your questions and provide such helpful support throughout your experience. Your kind comments are greatly appreciated, and we will ensure they are passed on to Chelsea.
Kind regards
Homeshield Direct Customer Services
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.