Very quick response to my enquiry I felt they genuinely wanted to help, Nisha was very prompt with her professional reply emails. This enquiry is now being dealt with by a specialist department. Than... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It was a pleasure dealing with Jack from HomeGround. Jack calmly walked me through completing a form that otherwise I would have completed inaccurately and was able to let me know what evidence I nee... Se mer
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The forms I had to complete were not intuitively written and were impossible to understand. I called HomeGround and spoke to Jack Adams, who took me through everything patiently and clearly, helping m... Se mer
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Homeground are like the cartoon friendly atmosphere of ground rent..Firstly their online portal is really friendly and comprehensive to see, stored all I'm one area and nice colours for user frien... Se mer
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Företagsinformation
Kontaktuppgifter
Storbritannien
- enquiries@homegroundonline.com
- www.homegroundonline.com
4,8
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Anna was great in every way
Anna was great in every way, professional great listener and very helpful.
I think she enjoys her job very much as you hardly get such service today in most institutions
14 november 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Jecob,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Thank you Samantha for your great…
Thank you Samantha for your great support.
13 november 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear John,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Happy with the provided service
13 november 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Elvyra,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent customer service
Rachel was very helpful and quickly assured me that the problem that I rang about was not an issue and not to worry. Of course time will tell if that is the case but I do feel confident that Rachel will have sorted it. Excellent customer service from her.
11 november 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Rod,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Rachael was a brilliant and…
Rachael was a brilliant and ubderstanding customer service representative.
7 november 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Shirley,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Completion of deed of certificate form
Very helpful and clear instructions.
Quick responses
11 november 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Mr & Mrs Roberts,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Sara is truly professional and…
Sara is truly professional and responsive. Her kind work made my issues solved timely and effectively.
13 oktober 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Sara and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very impressive Customer Services!
During more than 9 years of the ownership of an apartment, I didn't have any reason to contact HomeGround Management Ltd who have been dealing with the Ground Rent and Building Insurance for quite many building blocks where my apartment locates in, until recently when I started preparing for the sale of this apartment.
Knowing HomeGround are dealing with many properties, I wasn't hopeful that they would reply to my enquiries quickly but Leona M had emailed me on the same day, after talking to me on the phone, about my potential Lease extension nearly two months ago.
I had then decided not to extend the Lease but to sell this property asap but the estate agent had asked me to send them a copy of the Lease for this property.
Again I wasn't hopeful about the time when I could receive the Lease but Leona M had sent a copy of the Lease to me within 3 working days which was very impressive!
After a potential buyer had viewed this apartment, another question about the Building Insurance was raised. I sent out that email on Friday last night.
I felt so bad that I had to keep bothering Leona M but her colleague Caitlin M replied to my email at 8.13am this morning saying that she had forwarded my email to another department who will reply to me between 3 to 5 working days giving me that department's email address at the same time in case I might want to email them direct myself.
Elise D from the insurance department has replied to me in just 4 hours today giving me very detailed professional information and explanation about the insurance premium status during the last few years.
I was extremely impressed with Elise's super efficiency and professionalism in answering my enquiry on the same day when she had received it!
I am sure the potential buyer will be very impressed with the helpful detailed information in that email too!
It is so wonderful and such a huge relief to know that Leaseholders like me are being looked after by such a responsible team who are dealing with customers' enquiries so efficiently and so professionally!
It's such a shame that I didn't know how brilliant the staff at HomeGround Management Ltd are until I am selling my property but I am sure many other Leaseholders will realise how lucky they are being looked after by these lovely staff at this wonderful company!
I am more than happy to leave them a well deserved 5 Star Review here so that people from all over the world could see how impressed I am with their excellent services!
Many congratulations to Neil M for being a wonderful leader being in charge of your brilliant team with Elise D in it!
Please kindly pass on my sincere appreciation to the team leader with Leona M and Caitlin M in it too!
Thank you ever so much for your hard work, great efforts and tremendous help to me!
All the very best to you all for everything for years to come!
10 november 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a such a kind review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with the staff references and their managers.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
We wish you well with the sale of your property and for the future.
Kind regards,
HomeGround Customer Services Manager
Leaseholder deed of lease
I had submitted the form wrong and Samantha sorted this out for me, quickly and efficiently.
Thank you Samantha.
10 november 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Ms Millington,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Feedback
Everything was relatively straightforward and good communication from Samantha.
5 november 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Manohar,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent customer service experience by Jack
I recently called to query a missing invoice and resolve an issue, where I was assisted by Jack, who was absolutely fantastic. He took the time to review my account thoroughly, making sure all my contact details and correspondence preferences were up to date. Jack also helped set up automated payments for the future, which will save me time and ensure smooth running of my account. He was personable, patient, efficient, and extremely helpful throughout the call. Excellent customer service experience. Thank you, Jack!
5 november 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Mrs AL,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Thanks Jack!
Jack responded to us really quickly and was very personable. Thanks for your help!
4 november 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Lewis,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Svar från HomeGround Management Ltd
Dear Anne - Marie,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Deed of Certification
Deed of Certification. This threw up some complexities. Samantha and the team helped guide us through the process - by initially proactively identifying some inconsistencies that needed addressing. And then providing reassurance that everything had been completed successfully.
4 november 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Mr Stern,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Zainab was awesome
Zainab was super speedy with amending some contact information for me.
27 oktober 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Heena,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack was absolutely amazing in…
Jack was absolutely amazing in answering all my questions. He explained everything in laymen terms and didn’t rush me at all. He sent everything I needed by email as we spoke and was extremely patient with me.
29 oktober 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Ms Rudd,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha helped me a lot and had great…
Samantha helped me a lot and had great customer service.
28 oktober 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Miss Stevenson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Amazing customer service Thank you Jack…
Amazing customer service Thank you Jack Adams for your time this morning. Made me feel so much Better as you have help put my account in order and giving me much more understanding.Thank you
27 oktober 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Mrs Mcgough,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Good communication
Good communication, responding quickly, clear and concise information
21 oktober 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Anne,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Anna V was superb!
The customer representative who dealt with my queries was very knowledgeable and helpful. Where there were details required from another department, she promptly called them whilst I was put on a brief hold, and came back with answers.
For extra back up, she gave me the email address for that department to get written confirmation.
24 oktober 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.