Very quick response to my enquiry I felt they genuinely wanted to help, Nisha was very prompt with her professional reply emails. This enquiry is now being dealt with by a specialist department. Than... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It was a pleasure dealing with Jack from HomeGround. Jack calmly walked me through completing a form that otherwise I would have completed inaccurately and was able to let me know what evidence I nee... Se mer
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The forms I had to complete were not intuitively written and were impossible to understand. I called HomeGround and spoke to Jack Adams, who took me through everything patiently and clearly, helping m... Se mer
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Homeground are like the cartoon friendly atmosphere of ground rent..Firstly their online portal is really friendly and comprehensive to see, stored all I'm one area and nice colours for user frien... Se mer
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Företagsinformation
Kontaktuppgifter
Storbritannien
- enquiries@homegroundonline.com
- www.homegroundonline.com
4,8
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Responsive and prompt service
My query and application was attended to very promptly and Samantha gave constructive guidance and I am pleased with the quick turnaround and quality of service.
19 januari 2026
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Helen,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Speedy and informative response.
Most helpful. Simple banking query but comprehensive response. Nice to speak to a real person these days.
12 december 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Mr Dickens,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
The best customer service 5*
14 januari 2026
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Hamid,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
They doubled my ground rent but didn't…
They doubled my ground rent but didn't change any other owners in all 3 blocks of flats which are all the same and built at the same time.
I have asked for an explanation on numerous occasions but have never been given an answer or reason. I have now received a final demand for £1400 in the next 7 days or I will be charged £55.
An absolute terrible company. Disgusted !!!
14 januari 2026
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Mr Walmsley,
Thank you for reaching out to us. I am sorry to hear the experience you have had with HomeGround up to this point hasn’t been a positive one.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
I have personally reviewed this matter for you and have responded to your email, to address all of your concerns formally.
I would like to address the key point of your complaint that your ground rent has doubled and the reasons for this have not been explained to you. I disagree with these comments and must refer you to an email that one of our Customer Services agent sent you on 3 December 2025, with a detailed explanation of why your ground rent has increased aswell as copy of your lease.
To be clear, the terms of your lease determine any ground rent increase, and your specific lease outlines your lease commencement date of 2021 and the period in which your ground rent will increase. I have listed this below for transparency.
• X per annum during the ‘first five years of the Term.
• X per annum from the sixth to the tenth year of the Term.
• X per annum from the eleventh to the twentieth year of the Term.
I do understand that any increase of a regular bill is challenging in the current climate, therefore I want to assure you that we are here to help and provide options to support you. I would urge you to respond to my email so we can discuss a resolution of this matter.
I am sorry you remain dissatisfied and would recommend you seeking your own independent advice on this matter.
Kind regards,
HomeGround Customer Services Manager
Svar från HomeGround Management Ltd
Dear Angel,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Fantastic support from start to finish
Homeground’s legal team have been fantastic in helping me with my property transfer. They were always responsive, incredibly helpful, and genuinely caring throughout the whole process. Everything was handled smoothly and professionally, which made what could have been a stressful experience feel straightforward and well supported. I wouldn’t hesitate to recommend them.
13 januari 2026
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Samantha was very helpful and quick
13 januari 2026
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Mr Mishra,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
always considerate and professional
always considerate and professional, very refreshing to engage with
6 januari 2026
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Mr Spencer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Sara and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Super fast response to our enquiry
We were pleasantly surprised to get such a prompt response to our enquiry over the Christmas break. Ciaran got back to us and sorted out our change of details on the 2nd Jan. What great service from using your general enquiries form.
2 januari 2026
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Ms Redmore,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack and Alex
Jack and Alex were very good in sorting out my queries.
Very polite and professional.
23 december 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex, Jack and their manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent communication and speedy…
Excellent communication and speedy replies.
Advisor was
Joe H
Consents Administrator
22 december 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Mrs Wilkes,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
I had a query and contacted HomeGround…
I had a query and contacted HomeGround through the online platform.Within minutes, Zainab had replied and helped me to resolve my issue.
22 december 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Steve,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very understanding and helpful
Samatha has been very understanding and helpful
17 december 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Peng Kheng Chiang,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I’m grieving the loss of my beloved…
I’m grieving the loss of my beloved sister and haven’t been on top of everyday life. I had an overdue bill and Anna (Customer Service Agent) managed my request for part payment with compassion she even removed the late fee I had incurred. Thank you Anna for being incredibly human, you helped relieve stress from someone you don’t even know and I’ll be forever grateful.
18 december 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Ms Lothian,
Thank you for taking the time to leave us a review and our deepest condolences for the loss of your sister.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Vincent from the transfer/ consents…
Vincent from the transfer/ consents team has been more than helpful with my query today and helping me to move things along. This is really appreciated in an otherwise stressful time.
18 december 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Heather,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Vincent and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Svar från HomeGround Management Ltd
Dear Mr Davis,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Zainab was prompt to respond and…
Zainab was prompt to respond and positively handle a account balance query.
11 december 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Avoid at all costs
Homeground act for my freeholder, Adriatic Land, and my experience with them has been awful. They are virtually impossible to contact, provide no transparency, and seem focused only on extracting money from leaseholders. I raised a formal complaint via my managing agent after they added £50,000+ of cladding and fire-safety costs to my service charge - even though I am a qualifying leaseholder and exempt from these charges. They still haven’t replied six months later. I’ve been trying to sell my flat for years, but service charges have tripled, the building is poorly maintained, and buyers walk away immediately. My property has lost around £100,000 in value, leaving me effectively trapped. When our building tried to exercise Right to Manage, Homeground blocked it at the last minute using incorrect information, issued a £1,000+ legal bill, and even sent a threatening email to discourage us. We had to pay for a surveyor to prove they were wrong. Fees are excessive, ground rent has doubled, and non-cladding fire-safety works remain unscheduled despite years of warning. Homeground’s conduct has been unprofessional, obstructive and financially harmful to leaseholders. I hope this review prompts them to finally respond to my complaint.
14 december 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Ms Mitchell,
Thank you for reaching out to us. I am sorry to hear the experience you have had with HomeGround up to this point hasn’t been a positive one.
I would like to address a few of your concerns and signpost you for assistance with the others you have raised.
HomeGround offers several contact methods that are clearly displayed on our website – www.homegroundonline.com . Our customers can contact us by any of the methods listed below.
• Enquiry form on our website.
• Email at enquiries@homegroundonline.com.
• Telephone on 020 3966 2974 (opening hours are Monday - Friday - 10am - 4pm).
• Writing to us at HomeGround Management Ltd, PO Box 6433, London W1A 2UZ.
In regards to your concern that you have not had a reply to the complaint you raised over 6 months ago, I am sorry to hear this and have raised this as an urgent matter with our Asset Operations team for them to contact you to discuss this matter in detail.
For clarity, HomeGround plays an active oversight role to measure and manage performance, however each managing agent has their own complaint procedure and is responsible for the service they provide to our customers.
If you have logged a formal complaint, your managing agent will have 8 weeks to issue you a full resolution. If this matter remains in deadlock, or 8 weeks has elapsed, then you have the right to refer this matter to the Property Ombudsman Service. More information can be found on their website, www.tpos.co.uk.
I am concerned to hear of your feelings regarding Homegrounds conduct as this goes against the high standards, we set ourselves. I would like to investigate this matter further for you.
Can you please provide with more information by emailing enquiries@homegroundonline.com FAO Matt Paterson, Customer Services Manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Thank you Zach and Fraser
Fraser (Customer Services) and Zack (Consents Team) were both excellent in helping resolve an issue when I was unable to log on due to technical issues. Zack successfully helped me last year too and is always very professional and efficient. Much appreciated. Thank you.
12 december 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zack, Fraser and their managers.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent communication with Home…
Excellent communication with Home Ground, very easy to get hold of and quick to respond.
11 december 2025
Omdöme utan inbjudan
Svar från HomeGround Management Ltd
Dear Emma,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
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