Ordered a couple of vinyl albums, one in the Swindon store and one on website, Staff member in Swindon store so friendly, courteous and helpful helped make the whole process very easy. Kept fully upda... Se mer
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Plats
Byt plats16-17 Regent Street, SN1 1JQ Swindon, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Thank you for serving my daughter in Swindon branch to pick up my order of final destination First blood , as I was unwell on that day with shingles ,to collect. DVD was in perfect condition. Sound... Se mer
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I bought a CD which I brought back the following week as it was faulty (for some reason my CD player just didn’t recognise it). Rosie issued the refund, ordered the replacement, and it arrived by the... Se mer
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When it comes to buying special LP's, that I don't want to be damaged in the post, then its much better to do it the old fashioned way and go to the 'real' shop and talk to people.
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Företagsinformation
Om hmv (UK) - Swindon
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
16-17 Regent Street, SN1 1JQ, Swindon, Storbritannien
4,6
Utmärkt
203 omdömen
Ber kunder att lämna omdömen
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good communication as newly released…
Good communication as newly released David Gray vinyl was delayed by a couple of days, very simply order process, item was well packaged, overall very pleased.
13 november 2025
Svar från hmv (UK) - Swindon
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff are so rude this will be my…
The staff are so rude this will be my last purchase from this store.
19 november 2025
Svar från hmv (UK) - Swindon
Hello Neil
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
It took 3 attempts to collect my click…
It took 3 attempts to collect my click and collect
Due to a power cut at the store
18 november 2025
Svar från hmv (UK) - Swindon
Hello Andrew
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Friendly and very helpful took time out…
Friendly and very helpful took time out to search on the internet for what I was looking for
12 november 2025
Svar från hmv (UK) - Swindon
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The cd I ordered arrived in…
The cd I ordered arrived in approximately 7 days .I played the cd and was very pleased with it.
29 oktober 2025
Svar från hmv (UK) - Swindon
Hi Alan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Swindon
Hi Helen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to use website
Easy to use website, regular updates on order and fast delivery for click & collect.
Lovely friendly lady at the counter.
13 oktober 2025
Svar från hmv (UK) - Swindon
Hi Gill
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The member of staff who took my order…
The member of staff who took my order was friendly and nice. Didn’t feel rushed or pressured - made ordering easy.
3 oktober 2025
Svar från hmv (UK) - Swindon
Hi Donna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Thank you for serving my daughter in…
Thank you for serving my daughter in Swindon branch to pick up my order of final destination First blood , as I was unwell on that day with shingles ,to collect. DVD was in perfect condition. Sound and picture superb 👌 Thank you I just wanted to thank hmv for their helpful understanding staff ⭐️⭐️hmv you deserve these lesley
17 september 2025
Svar från hmv (UK) - Swindon
Hi Lesley
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Svar från hmv (UK) - Swindon
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Swindon
Hi Sally
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great place
Staff are always helpful and friendly also (from an anxiety point of view) don't really talk to you unless you speak to them first apart from the minimum. Great place highly recommend!
24 augusti 2025
Great service from the Swindon town…
Great service from the Swindon town branch. They’re always friendly and efficient. Thanks guys
24 augusti 2025
Svar från hmv (UK) - Swindon
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Stains!
Bad. Took ages to arrive. And the tshirt was covered in stains. Not great.
Customer service don’t care so won’t be buying from HMV again unfortunately.
14 juli 2025
Svar från hmv (UK) - Swindon
Hi there. We're so sorry to hear this. We are investigating what may be the cause of this stain, to which we believe may be a manufacturing issue however please be assured this is a certainly unusual and rare circumstance.
We are sorry to also hear that you were unhappy with the options provided for returning the item. Thank you for initially bringing this matter to our attention.
Easy online ordering & good delivery
Easy online ordering & good delivery. However the cd was not available in my local hmv despite being released a week before I went into the store. This was unusual but disappointing as I always like to support my local.
11 juli 2025
Svar från hmv (UK) - Swindon
Hi Alan
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
I ordered 3 records they where very…
I ordered 3 records they where very secure and arived safely I will definitely order again
4 juli 2025
Svar från hmv (UK) - Swindon
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
always enjoy going shopping to a store…
always enjoy going shopping to a store rather than online
2 juli 2025
Svar från hmv (UK) - Swindon
Hi Jurgen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering process quick and simple
Ordering process quick and simple. Had pleasant conversation with employee about music, gigs and festival plans.
18 juni 2025
Svar från hmv (UK) - Swindon
Hi Linda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
great service
everytime I use Swindon HMV I always receive a great service and brilliant customer service 👊😃
22 juni 2025
Svar från hmv (UK) - Swindon
Hi Malcolm
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Swindon
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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