The guy behind the desk took the whole time to understand my accent (English is not my first language) explained everything so perfectly step by step about vinyls and sort out my order even though the... Se mer
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Plats
Byt platsUnit 1, Williamson Square, L1 1EJ Liverpool, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I made an online order of a box set. When I went to pick it up from the shop the person behind the counter asked "Is it a vinyl or a CD?". Slightly confusing because, I hadn't ordered "Vinyl" the... Se mer
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110-OUT 10 NEVER HAD ANY NEGATIVE PROBLEMS EVERY MEMBER OF STAFF ALLWAYS HELPFULL & LOT OF OTHER RETAILERS COULD LEARN FROM THIS SHOP & I CAN SEE HOW THE H.M.V BRAND HAS TURNED IT AROUND ITS JUST A SH... Se mer
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I can't remember the last time I purchased from HMV. I ordered the latest album from Michael Ball OBE (GLOW). I collected from HMV Liverpool, but beforehand I rang and spoke to Geoff (same as my nam... Se mer
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Företagsinformation
Om hmv (UK) - Liverpool
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Unit 1, Williamson Square, L1 1EJ, Liverpool, Storbritannien
4,8
Utmärkt
689 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Love hmv
Never had any problems store clean tidy very helpful staff to what ever I need if I ask about film they go look it up online straight away that’s what I call helping
12 oktober 2025
Svar från hmv (UK) - Liverpool
Hello David,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Svar från hmv (UK) - Liverpool
Hi Donna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Liverpool
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to use website
Easy to use website, album into Liverpool store when expected, great service at store collection .
13 oktober 2025
Svar från hmv (UK) - Liverpool
Hi Joan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered dvd
Ordered dvd ! Excellent condition , delivered on time , easy app to use , kept me informed.
12 oktober 2025
Svar från hmv (UK) - Liverpool
Hello Amba
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff member very helpful
Staff member very helpful. Speedy delivery of my order. Kept informed at all times.
7 oktober 2025
Svar från hmv (UK) - Liverpool
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really well organised album signing for…
Really well organised album signing for Perrie! Not much waiting around and staff were all friendly and accommodating
29 september 2025
Svar från hmv (UK) - Liverpool
Hi Sarah,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Liverpool
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Liverpool
Hello Gillian
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV Liverpool staff were fab for Perrie…
HMV Liverpool staff were fab for Perrie signing but the security company needs changing or educating. There was myself and a few others who hold access cards and needed the access line. One female security questioned us at the tills what disability we had. Or how disabled we were. Legally they’re not allowed to ask this. Whether the disability is hidden or not. You just can’t do it. It’s discrimination.
Despite this the staff on the tills and around the shop were very helpful and lovely and the collection process was quick and stress free. Also having the shop empty was great for my autism too.
30 september 2025
Svar från hmv (UK) - Liverpool
Hi there,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Head of security really rude during the…
Head of security really rude during the Perrie edwards meet and greet
29 september 2025
Svar från hmv (UK) - Liverpool
Dear Mike,
We were sorry to hear that you had a disappointing experience at the event.
Although we have our own security staff, all security for in store appearances are hired from an outside company and are not employees of hmv or Fopp.
However, we would always expect their manner to be polite and courteous, and the situation you have described is unfortunate. So that we can look into this fully, please contact us at support.hmv.com and provide us with as much info about your experience.
We’ll then take a look and get back to you as soon as possible.
Thanks.
Easy way to buy your records.
Straightforward and simple way to order records with the added bonus of being able to collect in-store.
25 september 2025
Svar från hmv (UK) - Liverpool
Hi ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent communication throughout the…
Excellent communication throughout the process
19 september 2025
Svar från hmv (UK) - Liverpool
Hi Victor
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
customer service was great
23 september 2025
Svar från hmv (UK) - Liverpool
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Liverpool
Hello Simon,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service at shop when ordering…
Excellent service at shop when ordering
Print arrival of purchase.
25 september 2025
Svar från hmv (UK) - Liverpool
Hi Terry,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Tracked delivery
Tracked delivery
Ease of web store
Quality packaging for protection
23 september 2025
Svar från hmv (UK) - Liverpool
Hi Yvonne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Satisfied customer
Ease of access to shop & ordering dvd. Friendly & helpful staff. Prompt delivery.
21 september 2025
Svar från hmv (UK) - Liverpool
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Liverpool
Hello william
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Svar från hmv (UK) - Liverpool
Hi Adam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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