The guy behind the desk took the whole time to understand my accent (English is not my first language) explained everything so perfectly step by step about vinyls and sort out my order even though the... Se mer
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Plats
Byt platsUnit 1, Williamson Square, L1 1EJ Liverpool, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I made an online order of a box set. When I went to pick it up from the shop the person behind the counter asked "Is it a vinyl or a CD?". Slightly confusing because, I hadn't ordered "Vinyl" the... Se mer
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110-OUT 10 NEVER HAD ANY NEGATIVE PROBLEMS EVERY MEMBER OF STAFF ALLWAYS HELPFULL & LOT OF OTHER RETAILERS COULD LEARN FROM THIS SHOP & I CAN SEE HOW THE H.M.V BRAND HAS TURNED IT AROUND ITS JUST A SH... Se mer
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The books were delivered promptly and i had no complaints about the books themselves. All in all, it was a service well done and i was completely satisfied.
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Företagsinformation
Om hmv (UK) - Liverpool
Skrivet av företaget
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrivet av företaget
- home of entertainment since 1921
Kontaktuppgifter
Unit 1, Williamson Square, L1 1EJ, Liverpool, Storbritannien
4,8
Utmärkt
688 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Nice and easy
DVD was made available on time. Email communications were good. Nice collection at the store. Thank you :)
1 december 2025
Svar från hmv (UK) - Liverpool
Hello Alan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I'm still waiting for my click and…
I'm still waiting for my click and collect order! Stock despatched to store last week but no further communication until your email inviting me to give feedback! Nothing in spam folder - what's gone on with the third email inviting me to collect?
6 december 2025
Svar från hmv (UK) - Liverpool
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
preordered straykids album
staff were really kind and served me quickly the album was perfect overall no complaints xx
26 november 2025
Svar från hmv (UK) - Liverpool
Hi mace
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Liverpool
Hi Kirsty
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service in store to…
Great customer service in store to locate the item we wanted, when not available no problem ordering in store to collect later in the week
3 december 2025
Svar från hmv (UK) - Liverpool
Hi Maggs
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Liverpool store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Svar från hmv (UK) - Liverpool
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Liverpool
Hi Marie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Michelle
Customer Service Team
hmv.com
Svar från hmv (UK) - Liverpool
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Liz Liverpool
Order delivered on date I was expecting, great service, would purchase from this site again.
26 november 2025
Svar från hmv (UK) - Liverpool
Hi Liz
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
LP arrived on time into the Liverpool…
LP arrived on time into the Liverpool store as promised. Member of staff very helpful and friendly
25 november 2025
Svar från hmv (UK) - Liverpool
Hi Customer,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
staff very helpful and pleasnet
21 november 2025
Svar från hmv (UK) - Liverpool
Hi Kevin
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Liverpool store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Svar från hmv (UK) - Liverpool
Hi kerry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Svar från hmv (UK) - Liverpool
Hello Carol,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Liverpool staff amazing
Experience with HMV in the store was amazing. In the Liverpool store the staff member who helped us was amazing. I would of given a 5 star review but prices in hmv are very overpriced
21 november 2025
Svar från hmv (UK) - Liverpool
Hi Keith
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time
Have a great day!
Ordered in-store and the DVD was…
Ordered in-store and the DVD was available within a few days.
21 november 2025
Svar från hmv (UK) - Liverpool
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Service instore was excellent.
21 november 2025
Svar från hmv (UK) - Liverpool
Hi KELM
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Liverpool
Hi May
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Svar från hmv (UK) - Liverpool
Hi Karen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were super friendly and…
The staff were super friendly and helpful. The music books are amazing value.
17 november 2025
Svar från hmv (UK) - Liverpool
Hi Jim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff at Liverpool very helpful spent…
Staff at Liverpool very helpful spent time researching to find the items I wanted then got items delivered to my address
16 november 2025
Svar från hmv (UK) - Liverpool
Hi Angela
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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