Hirix Omdömen 

I purchased a garden egg chair from Hirix (via Wowcher) as a gift for my daughter. Unfortunately, the chair was not fit for purpose, as its shape made it uncomfortable to sit in and impossible to rest your head back properly.

We have now been waiting five days for the chair to be collected. We were advised that the courier would collect it on 29th June between 8am and 6pm, so we stayed in all day. Unfortunately, there was no collection and no phone call or message to explain the delay.

The courier has since stated that they had an inactive mobile number, which is incorrect. The number they have is my daughter’s mobile number, as confirmed in an email from Hirix, and she has received no calls or messages from them.

I would like to acknowledge that Hirix has been prompt in responding to emails and their communication has been understanding and supportive. It may well be that the courier service is letting them down. However, from a customer’s perspective, this still affects the overall experience and inevitably impacts the company’s customer service and reputation.

I hope this matter can now be resolved promptly, with the chair collected and my refund processed without further delay.

Avoid this company at all costs! They completely mess you around with returns I bought two zero gravity sun loungers off Debenhams third party sellers hirix on the 1/6/26 I received them on the first use one of the loungers broke very flimsy plastic circle that reclines it , Debenhams was amazing but it had to go through hirix for returns they accepted but still to this date 2/7/26 they are messing around not turning up for collection, I have all emails for dates set and they don’t bother to turn up or they constantly changing it,yet they refusing me a refund until collected! Do not buy from hirix or any other store like Debenhams that sell there stuff it’s been a nightmare and a total disgrace of the hirix company I landed up buying two new loungers from Robert dyas they are sturdy strong no cheap plastic parts all metal! and cheaper buy from Robert dyas!! Hirix is a disgrace

If there was an option for 0 stars, j would give that. What a shower of @#!* (feel free to make your own word). Ordered a bean to cup coffee machine on 14th June, still waiting for it to arrive on 27th June. Unable to get through to customer services or their tracking department as their operators are dealing with other people. Amazon need to drop this company, to say i am dissatisfied is an under statement. When i went on to their website, the coffee machine is out of stock apparently. My gripe is not just with these, but also with Evri because they have lost the parcel ( or so ive been told), but somewhere in a warehouse, either in Hirix International or Evri is my coffee machine when it should be sitting on my kitchen worktop.

Bought an air fryer in Oct 25, it died a few months later. Wrote to Debenhams who fobbed me off to Hirix who completely ignored my message. Terrible. I’ll write to trading standards

Really really bad company.
Awful customer service, they do not respond to any emails at all.
I bought 2 air fryers from them which have been returned, I have the photo of them both back in their warehouse from dpd and I'm still getting no response. So I have no items and I don't have the money back either, I think they hope I will just give up. Disgusting company

Really bad.
Late delivery. Tried to call customer service and never got an answer to my calls.
Poor service, very unreliable

I had an excellent experience with the customer service and support team. Haseen was incredibly professional, friendly, and helpful throughout the entire process. Haseen took the time to listen to my concerns, provided clear and timely assistance, and ensured that my issue was resolved efficiently. Haseen's dedication to customer satisfaction and willingness to go the extra mile truly stood out. I greatly appreciate Haseen's outstanding support and would highly recommend this service to others. Thank you, Haseen, for the exceptional customer care!

I ordered a 5 piece outdoor table and chair set from Hirix through Tesco marketplace. While the delivery was fast and efficient, unfortunately the item itself wasn’t up to standard. The chairs would not assemble right and would be wobbly even when on even ground. I contacted Hirix about this whos communication has been brilliant from start to finish. They replied very promptly, arranged for the item to be collected and even initiated the refund the same day the item was collected. I would like to say a thankyou to Haseen for the excellent and efficient communication making this process incredibly seamless!

I purchased an office chair via Debenhams website. It arrived promptly with the wrong set of instructions. Unable to check contents of box or assemble using instructions. I contacted Hirix returns via Debenhams website immediately requesting return as I did not want to start trying to assemble. That was 8 Jan 2026. Heard nothing for a couple of weeks and chased up. To cut to the chase, I had to involve Debenhams customer services who liaised with Hirix who were meant to respond to me about collection but didn't. No communication at all from Hirix. Eventually the item was collected on 1 May 2026. Nearly two months later I still have not been refunded. Unsurprisingly unable to contact their customer services by phone. Doubt I will get my money back.....

Do not purchase from this company. I have been waiting 6 wks for the item I purchase from B&Q to be either replaced refunded or the missing parts sent out. I have spoken sent numerous emails and phone messages and also contacted them through B&Q. I am disable and was eventually told to build the item and the missing and damaged parts would be sent. I was not happy with this but they wouldn’t send a replacement so I paid to have it built. Half the parts missing and large dents and scraping where it had previously been made and dismantled.
I was sent an email asking to circle the items missing and damaged which I did. I sent numerous emails photos of the damage and a week later I receive the same email asking g for the same details. B&Q can’t help and market place is not bothered about what is sold or any dispute. My last resort now isn’t to send all the information to my credit card company and ask for the refund through them.

Do not purchase anything from this company. The company phone number on the website leads you to an answer phone which is never listened to. If you wish to contact them then use this number 0116 507 5387 this number is the office number which they used to communicate with me.

B&Q and Market place will not help you and Hirix International is a cowboy firm who sell damaged use products and take your money whilst hiding behind B&Q.

I ordered a garden table and chairs from Hirix. The delivery was within the timescale quoted. DX delivered the parcel and I was very happy with the service from Hirix and DX.
There was a problem with the chairs. I sent pictures to Hirix and they immediately organised for them to be collected and a refund issued.
I was very happy with the service and Hirix kept me informed of progress throughout the process.

I used a Wowcher voucher and ordered a small rattan outdoor furniture set. It arrived promptly. Unfortunately when I went to build it and opened the box, I discovered there was a bag of broken glass! The glass table top was completely shattered!

I emailed the company Hirix customer services re: the broken glass and asked if I needed to return the whole thing or if they could send me replacement glass. They responded promptly clarifying the glass required and confirmed they could do this. Hirix kept me updated via email as there was a delay in relation to the delivery company.

The replacement glass arrived and I
got the furniture put together in about 45 minutes.

The glass itself did not sit securely on the table itself. Thankfully I had strong double-sided sticking tape I was able to secure it with.

Because of this and the wait in being able to use the furniture I have dropped a star.

I wouldn't recommend this set for anyone with small children, due to the glass not being secure and no support underneath it. Mine are older and have been warned not to touch the table!

Hirix were prompt to respond and resolved the matter as quickly as they could. This would encourage me to use their services again.

Very poor correspondence regarding a faulty (not fit for purpose) product.
Reluctant to help, advise or take any responsibility.
Would never buy from this company again

Absolutely awful service. Ordered garden furniture from Hirix through Amazon. Once assembled the garden furniture was very poor quality and for the money £900 was not what we were expecting. Communication is poor and very slow. Arranging to collect the furniture has been a nightmare, being advised it was being collected, taking a day off only to be told at 1345 on the day of collection that no one would be coming. I imagine it will take another week to get anything sorted. They don’t answer the phone or email. Absolutely awful company.

Update - Furniture was finally collected on 17.7.26 took nearly two months of endless messages - still no refund.

I bought 2 gravity padded chairs of DBZ Brand Partner - Hirix costing me over £100 pounds and when I received them 1 was broken with a bolt missing and the other one was dirty they have sent me faulty items
PLEASE DO NOT BUY OF THEM
I am taking this forward to courts

I ordered a table and chairs via Debenhams but sold by Hirix. It was awful. Extremely difficult to put together, colours were all mismatched, the chairs were wobbly and a lot of it has scratches on it.
The communication is extremely poor and after 2 weeks, I still haven't been able to return the furniture and have a refund. I will never order through this company again.

Item was a week late we only had 3 of 4 boxes delivered 2 months later still waiting for the other box which contains the fire pit top part of frame and the main glass so unable to use sent photos twice showing parts missing still nothing

Avoid this company.
I bought 2 sun loungers from Hirix International through Wowcher but only received 1.
I've tried numerous attempts to sort this out but get no response from Hirix by phone or email. Their answerphone is now full so they're not listening to messages that people leave. Wowcher just pass me back to Hirix. So there's no solution.

Do not use this company.
Patio set ordered through Debenhams.
So they create a tracking Ref with the couriers and now, 2 weeks later.
They don’t send any confirmation emails.
They don’t despatch the goods (confirmed with Courier)
They don’t answer the phone.
They don’t reply to emails.
They don’t respond to Debenhams.
And we can’t currently get our money back because the tracking ref has been created.
I would suggest this is the worst company I have used and the only site I have ever left a 1 star review for.
If in the unlikely event that Hirix see this I want a refund ASAP.

Ordered a 5-seater garden set through The Range and although we did have an issue with putting it together due to a manufacturing fault, the customer service I received was exceptional. I reported any issues by email and was dealt with by Haseen promptly, he couldn’t have done any more for us. One thing that would be an extra layer of help is to have someone man the phones, but email help was exceptional - even late on Friday night. Thank you