My son lives in a Heylo Housing property and has had no lighting downstairs for over a week. Despite emailing them multiple times, nobody has responded or come to fix the problem. Their service and co... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have just finished staircasing to 100%. What should have been a straightforward process was complicated by mistakes by the land registry and my solicitor when I first purchased the property. It has... Se mer
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"Getting on the property ladder through shared ownership felt like a mountain to climb, but Rachel at Heylo Housing made it happen. She went completely above and beyond to guide me through to completi... Se mer
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We are currently selling our shared ownership property and seemed to be going round in circles with the information we were getting from our estate agents. However once we emailed Heylo and Saba Gul w... Se mer
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Företagsinformation
Skrivet av företaget
heylo works in partnership with national, regional and local housebuilders, as well as local authorities, estate agents and wider stake holders to deliver Shared Ownership. heylo’s Shared Ownership solutions bring owning a home within reach for millions of previously excluded potential buyers.
Kontaktuppgifter
Level 2, 55 St Paul's Street , LS1 2TE, Leeds, Storbritannien
- 020 3744 0415
- info@heylohousing.com
- www.heylohousing.com
4,1
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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First class service
First class service. Rachael who I dealt with was always on the other end of the phone. I highly recommend this them.
19 juni 2024
Svar från heylo
Dear Mrs G,
We can’t thank you enough for this fantastic 5* review. Recommendations are so important to us so we are thrilled you would recommend us to others.
We will be delighted to pass on your kind words to Rachel and let her know to keep up the good work.
Wishing you all the best.
The Heylo Team
Definitely recommend
Very proactive. The process was very stressful overall (as moving house tends to be) but they were always at the end of the phone. Rachel Baker was particularly amazing, especially on completion day
6 juni 2024
Omdöme utan inbjudan
Svar från heylo
Hi Rebecca,
Thank you so much for this wonderful review.
Were sorry to read that you found the process stressful, however hope that by being available on the phone when you needed helped ease this.
We are thrilled that you found Rachel amazing, we think so too. We will be delighted to pass on your kind words to her.
We hope that now you have moved in you are settling in well . If you need assistance, please do not hesitate to contact our friendly team at portfolio@heylohousing.com.
Best regards
The Heylo Team
Owning a home, thanks to Heylo
I've been saving for years to buy a home, but cost of housing has outpaced my ability to save. The shared ownership has allowed us to move into my own home whilst also ensuring financial stability. Shared ownership isn't for everyone, but it was for us, and it's worked genuinely well. Heylo have been seamless with the whole onboarding. Cannot fault.
21 juni 2024
Omdöme utan inbjudan
Svar från heylo
Dear Josh,
Thank you for taking the time to leave this fantastic 5* review.
We appreciate how difficult it is to save for a property these days, but by using the Home Reach scheme it allows you to use a lower deposit than you would normally. We are thrilled to have been able to assist you with buying your first home.
At Heylo we are constantly looking for ways to improve our service so we would love to hear more from you about how you found the onboarding process. Please feel free to email portfolio@heylohousing.com
We hope you are settling in well.
Warm regards
The Heylo Team.
Haylo have made it possible for me to…
Haylo have made it possible for me to be able to purchase my own home, it was a great experience with haylo. All staff are helpful and friendly 😀
8 juni 2024
Svar från heylo
Dear Julie.
We can’t thank you enough for taking the time to leave this fab 5* review.
Our customers are at the heart of all we do so we are delighted that you had a great experience with us.
Our mission is to help aspiring homeowners into properties they can love, so we are thrilled that our scheme has allowed you to do just that.
We hope you are settling in well to your gorgeous new home and wish you all the best.
The Heylo Team.
Rachel has been an absolute star and…
Rachel has been an absolute star and always responds really quickly to any issues. The whole process went really smoothly.
The only minor issue is that I have reported a snagging concern but not received any confirmation it is being dealt with. Over 12 months since moving in and reporting a snag, this has not been resolved. Extremely disappointed.
5 juni 2024
Svar från heylo
Dear Phillip,
Thank you so much for taking the time to leave this great review. Feedback is so important to us, and we use it to continually improve our services.
Customer Service is at the heart of all we do so we are delighted to read your comments about Rachel. We will be sure to pass on your kind words to her.
We would be really grateful if you could share with us what we could have done better to get that 5th star?
If you need any assistance with corresponding with the builder about snagging, please do not hesitate at Portfolio@heylohousing.com or on 020 3744 0415.
All the best,
The Heylo Team.
Everything ran well
Everything ran well, very pleased with our new property, it was so much easier then expected.
8 juni 2024
Svar från heylo
Dear Debbie,
Thanks so much for taking the time to leave this fab review.
We are delighted everything went well and you are loving your new home.
Best Regards
The Heylo Team
I recently purchased a shared ownership…
I recently purchased a shared ownership property through Heylo Housing Association. From the initial inquiry to the final stages of the purchase, the delivery of paperwork was remarkably efficient. All necessary documents were provided on time, allowing the purchase to proceed without any delays. This level of organization and reliability was impressive.
Overall, my experience with Heylo Housing Association was very good. Their commitment to prompt responses, excellent communication, and timely delivery of paperwork made the purchase process seamless. I highly recommend Heylo to anyone considering a shared ownership property.
13 juni 2024
Omdöme utan inbjudan
Svar från heylo
Dear Minnos,
We can’t thank you enough for taking the time to leave this brilliant 5* review. We are delighted to read that you found the process to be efficient.
Recommendations are so important to us so we are delighted that you would recommend our scheme to others.
Wishing you all the best in your new home.
The Heylo Team
Buying my home
The process of buying the house was made fairly easy by the use of there portal, however when trying to contact them we had some difficulty actually getting an answer, overall tho very positive experience
1 juni 2024
Omdöme utan inbjudan
Svar från heylo
Dear Bobby,
Thank you so much for taking the time to leave this review.
Feedback is so important to us, and it is a shame we weren’t able to get that all important 5th star from you.
So we can make efforts to improve our service, can you advise when you were unable to contact us? We pride ourselves on our customer service, so it is a real shame you had difficulty getting an answer from us.
We will investigate what happened here in an effort to avoid it happening again.
Warm regards
They Heylo Team
Don't even bother with them.
Awful company. We submitted via an estate agent our interest in getting a shared ownership house through this company. We heard nothing from them after having chased them directly ourselves until 6 days later they decided to inform us the house had been sold to someone else.
3 juni 2024
Omdöme utan inbjudan
Svar från heylo
Dear Matthew,
Thank you for bringing this to our attention. While it is regrettable you feel we have provided a poor service, we take all feedback seriously and use information to improve our services.
We apologise for the poor service you have received; this does not fit with our company mission or values.
Our process for applicants, to ensure fairness is to work on first come first served basis. We apologies as this should have been communicated better with you from the beginning.
We would be delighted to help you find a property, if anything comes available, please don’t hesitate to contact us.
Kind Regards
The Heylo Team
poor service
When you try and sell your house they are not interested at all to help. My solicitor has been trying to get a paper signed off by them and for two months of continuous emails and voice mail messages still nothing has been sorted. Very poor service from this company
Additional....
Heylo responded straight away and a special thanks to Sam who sorted out this issue within a day.
10 april 2024
Omdöme utan inbjudan
Svar från heylo
Dear Martin,
Thank you for bringing this to our attention. While it is regrettable you feel we have provided a poor service, we take all feedback seriously and use information to improve our services.
Our Head of Customer Experience has been in contact with you, and we are pleased to have rectified this issue. We will investigate as to why the lack of communication has happened.
Best wishes,
The Heylo Team
Svar från heylo
Dear Ester,
Thank you for taking the time to leave this fantastic 5* review.
We are delighted that our process was smooth.
We hope you are settling into your new home.
Wishing you all the best.
The Heylo Team
Heylo Housing has been a massive help…
Heylo Housing has been a massive help through the process. Rachel was always there with advise and knowledge to help make sure I was comfortable with the details of the sale. Although the process took longer than I had expected, I never felt pressured to exchange until I was satisfied with the agreements. Truly thankful for all of her help.
21 maj 2024
Omdöme utan inbjudan
Svar från heylo
Dear Charys.
Thank you for leaving us this wonderful 5* review. We really appreciate your comments. We are delighted Rachel has been helpful to you and we will pass on your kind words to her.
We are sorry the process took longer than expected, however hope that now you are able to settle in your new home.
Best regards
The Heylo Team.
Excellent support and information given on site …
Excellent support and information given from initial first viewing through to completion and moving in
Felt supported by sales team and works manager
Kept up to date a few small snagging issues which were dealt with promptly
Really happy in our new home
4 maj 2024
Svar från heylo
Dear Wilbourne,
Thanks for leaving this great review.
We are delighted to have supported you through your purchasing journey and we are super pleased you are happy in your lovely new home.
Warm Regards
The Heylo Team
I found the people at halo very kind…
I found the people at halo very kind and attentive many thanks john
1 maj 2024
Svar från heylo
Dear John,
Thank you for taking the time leave this lovely 5* review.
Customer service is very important to us, so we are delighted to read that our team have been kind and attentive to you.
We hope you are settling well to your new home.
Best Regards
The Heylo Team.
Absolute fantastic service
Had a absolute fantastic service during our whole buying process! It made buying our first home possible! Thank you so much
30 april 2024
Omdöme utan inbjudan
Svar från heylo
Dear Jade,
Thanks so much for taking the time to leave this fab 5* review. We are delighted you had a fantastic service, and you are so welcome.
Wishing you all the best in your new home.
The Heylo Team
Great company and very responsive
Heylo are a great company and are fast at responding to any queries. Would highly recommend for a smooth buying process.
17 april 2024
Svar från heylo
Dear Katie,
Thank you so much for taking the time to leave this brilliant 5* review.
We are delighted you had a smooth journey during your buying process and thrilled you would recommend us so we can help others to secure their dream home.
Wishing you all the best in your new Heylo home.
They Heylo Team.
Excellent communication along the way…
Excellent communication along the way with a smooth process.
8 april 2024
Svar från heylo
Dear Courage,
We can’t thank you enough for taking the time to leave this fantastic 5* review.
We believe communication is key to a positive process, so we are delighted to have provided this to you.
If you need to contact us, please do not hesitate at Portfolio@heylohousing.com or on 020 3744 0415.
Best Regards
The Heylo Team.
Heylo Housing, deemed non-compliant with the Regulator of Social Housing’s (RSH) standards has increased rent by 14%
Heylo Housing, deemed non-compliant with the Regulator of Social Housing’s (RSH) standards has increased rent by 14%. After talking to fellow Heylo Housing residents the commonly returned statements from Heylo Housing were "Your rent will increase year on year" & "This is the maximum amount it can be increased by." and here's mine:
Year 1: £350/month
Year 2: £399/month
Year 3: £454.86/month
Year 4: £518.54/month
Year 5: £591.10/month
You will also experience being undercharged "due to a technical error" and be stung mid-month with a minimal warning of £60+.
Any "rebate" you receive will be added to the next price increase.
21 april 2024
Omdöme utan inbjudan
Very smooth and simple process
Very smooth and simple process, helpful customer service. Can't ask for more.
2 april 2024
Svar från heylo
Dear Marco,
Thanks for leaving this fab 5* review. Customer service is so important to us, so we are delighted you found our process smooth and simple.
If you need to contact us, please do not hesitate at Portfolio@heylohousing.com or on 020 3744 0415.
Wishing you all the best in your new Heylo Home.
The Heylo Team
Moving made easy
Made everything and every step very easy.
Can highly recommend.
Thankyou for your help in our moving into our dream home.
Mr & Mrs Taylor
2 april 2024
Svar från heylo
Dear Mr & Mrs Taylor,
Thank you so much for leaving this wonderful 5* review.
We are so delighted you would recommend us to others.
We hope you are loving settling into your dream home.
Warm Regards
The Heylo Team
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