HEXONET Omdömen 

73
•
TrustScore 3.5 av 5

3,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

they suck, they holding my domain cause i didnt respond to a spam email on time, now all my emails are down, thank you hexonet

Betygsatt 5 av 5 stjärnor

I just signed up for a Hexonet reseller account about a week ago and the support has been nothing short of outstanding. I launched my brand on eunixa.com (a name that I actually drop-caught through... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

The service is good, but they can improve support because is very slow and on many occasions when support do respond the tickets, the answer simply not helpful. As for the domain service itself,... Se mer

Betygsatt 5 av 5 stjärnor

I have been a customer of Hexonet for about 15 years. They have always been professional. I feel confident that my Domains will not be transferred without my knowledge. I can reach a technician on the... Se mer

Företagsinformation

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Skrivet av företaget

Internet Service Providing (ISP) - Alle Dienste out-of-the-box aus einer Hand


Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

73 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,6

Alla omdömen

(73)

2 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Upsell Misadventures and Tech Support Heroes!

Buckle up, fellow domain enthusiasts, as I recount my journey from IONOS to Hexonet! Picture this: I needed to transfer my domains to Hexonet since IONOS couldn't handle my NGO domain cravings. So, with excitement in my heart and a mouse in my hand, I embarked on this epic transfer saga.

The domain transfer process? Oh, smooth as butter! Hexonet whisked away my precious domains without breaking a sweat. No glitches, no chaos—just a seamless transition that left me feeling like a domain-transferring superstar. Kudos to Hexonet for nailing this crucial aspect!

But alas, dear readers, a dark cloud loomed over my heroic tale. Enter the sneaky shopping cart armed with the powers of upselling. Just as I was about to complete my payment, it pulled out its bag of tricks, showing me a domain that had no business being there. In a moment of accidental clickery, I unknowingly acquired an unwanted domain into my digital kingdom. Oh, the audacity!

Thankfully, amidst this cosmic domain mishap, a hero emerged from the virtual abyss: Sergey Gorbunov, the tech support champion! With a mighty resolve and a virtual cape, Sergey guided me through the treacherous cancellation process. His patience and expertise shone through as he valiantly fought for my refund. Thanks to Sergey's bravery, justice was served, and my digital coffers were restored.

Now, dear Hexonet, here's the twist. You almost had me at a solid 5-star rating! Alas, the antics of the mischievous shopping cart snatched a star from your sky. But worry not, my brave friends, for your domain transfer prowess and Sergey's tech support heroics make up for this blip.

In the grand tapestry of domain adventures, Hexonet shines as a reliable registrar. And Sergey, a shining star in the realm of tech support! Although the shopping cart's shenanigans stole a star from my rating, I wholeheartedly recommend Hexonet for its domain mastery and the heroic efforts of its support team.

Remember, fellow adventurers, your own adventures may differ, so venture forth with a sense of humour and a click-savvy hand!

Disclaimer: No domains were harmed in the making of this review.

10 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I would highly recommend this company…

I would highly recommend this company to anyone looking for exceptional service and expertise. Their team of professionals is truly outstanding, and they go above and beyond to ensure their clients' success.

5 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Prompt, professional and pleasant service

Emmanuel was able to provide a transfer number very promptly, so I could leave the domain/web site host that had completely and abruptly ceased service. And he was very pleasant and professional on the phone call.

7 februari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

I've been their customer for over 5 years. Excellent response time and quality of support. Surprising in a domain registrar.

27 augusti 2022
Omdöme utan inbjudan
Logotyp för HEXONET

Svar från HEXONET

Thanks for your review, appreciate the time taken today. Let us know if we can be of further help.

Many thanks,
Tier 2 | Hexonet Support

Betygsatt 5 av 5 stjärnor

Best in class!

I just signed up for a Hexonet reseller account about a week ago and the support has been nothing short of outstanding. I launched my brand on eunixa.com (a name that I actually drop-caught through their name dropping service for less than $15!!!). Starting out, Timo from their support team took time to explain the user interface to me and has answered a whole barrage of questions for me. I trouble-shot some issues with them already as well.

10/10, great support, great pricing, clean UI. Happy camper here!

17 augusti 2022
Omdöme utan inbjudan
Logotyp för HEXONET

Svar från HEXONET

Thanks for your review, I appreciate the time taken today. Let us know if we can be of further help.

Many thanks,
Tier 2 | Hexonet Support

Betygsatt 5 av 5 stjärnor

Very Satisfied…

I have been long time customer of Hexonet, There support is fantastic and pricing very competitive.

30 juli 2022
Omdöme utan inbjudan
Logotyp för HEXONET

Svar från HEXONET

Thanks for your review, I appreciate the time taken today. Let us know if we can be of further help.

Many thanks,
Tier 2 | Hexonet Support

Betygsatt 5 av 5 stjärnor

Excellent!

I have been with Hexonet for only a short time, but have had a number of questions. Their support has been incredible. Whether I called or emailed they have been polite and prompt. I would recommend them to anyone.

15 juli 2022
Omdöme utan inbjudan
Logotyp för HEXONET

Svar från HEXONET

Thanks for your review, I appreciate the time taken today. Let us know if we can be of further help.

Many thanks,
Tier 2 | Hexonet Support

Betygsatt 3 av 5 stjärnor

Great company with long history, but the support seems to be non-existent

Have been a long time Hexonet user for their long-standing history and the credibility that comes from it. They definitely don't have the lowest pricing but it feels safe that the domain is with them. With that being said, their support site has undergone a few revamp in the recent years and right now we have lost the ability to track a support ticket (there is only one send new request page), and my last ticket sent to them has got no response after a week. That makes me worry about the operation quality nowadays.

8 juli 2022
Omdöme utan inbjudan
Logotyp för HEXONET

Svar från HEXONET

Hi Richard,

Thanks for taking the time to leave a review - we have been investing heavily in our support teams, noted, COVID put a pause to our efforts for a while there but we're 100% back on track; onboarding over 30% more staff and launching new support systems to ensure the highest level of support, with the very best SLAs are achieved within the Reseller realm.

Do feel free to request an escalation of any support requests to a manager and we'll be more than happy to review and escalate further if required.

All the best,
Hexonet Management

Betygsatt 5 av 5 stjärnor

The best in their subject...

They have demonstrated how professional a customer request is confronted...Thanks them for their continuous follow-up until the case was closed positively...Great team...Great work.

2 juli 2022
Omdöme utan inbjudan
Logotyp för HEXONET

Svar från HEXONET

Thanks for your review, I appreciate the time taken today. Let us know if we can be of further help.

Many thanks,
Tier 2 | Hexonet Support

Betygsatt 5 av 5 stjärnor

I received excellent support from…

I received excellent support from Danyel. Helped me in a very quick, polite and professional manner.
Appreciate it!

23 juni 2022
Omdöme utan inbjudan
Logotyp för HEXONET

Svar från HEXONET

Thanks for your review, I appreciate the time taken today. Let us know if we can be of further help.

Many thanks,
Tier 2 | Hexonet Support

Betygsatt 5 av 5 stjärnor

World Class Experience

I initially came to HEXONET after many disappointments with other registrars regarding the amount of programmatic control they allowed me through their APIs. Many features weren't available with other registrars that are standard at HEXONET. One example that comes to mind was DNSSEC support in the earlier days of the technology. HEXONET had that available through their convenient APIs pretty quickly after it was made available by the respective registry.
Also their support is absolutely world class. I very much feel that they "get" me without myself having to write lengthy emails and explain everything more than once, as was my experience with other providers.
I was also delighted to find out that they have a Canadian branch where I could transfer my portfolio with just a few clicks after moving from Germany to Canada.

11 juni 2022
Omdöme utan inbjudan
Logotyp för HEXONET

Svar från HEXONET

Thanks for your review, I appreciate the time taken today. Let us know if we can be of further help.

Many thanks,
Tier 2 | Hexonet Support

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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