Heron Foods Omdömen 

I would give it now stars if I could herron Walton Liverpool cash machine not working do asked staff could he open lock for trolley he said no due to company policy then when he was surviving he was talking to his mate on head set walk time he finished no eye contact never spoke to me then he left counter why there was people behind me only two staff on in the shop first and last time I will shop there the farm foods down the road is much better and the staff talk to you

The only good thing in this extremely cold place is the free drinks and some other nearly expired stuff they give away to the staff occasionally but still won't get them to a 2nd star from me.

Would even give a star what a rubbish company to work for dedicated 5 years of my life for that company, I was suffering with hand and leg pain worked through the pain till it got worse then I had to go doctors and go n sick leave for a cupple of weeks till I had treatment, but I never had any choice to go back just a instant dismissal with a valid sick note still n date. so unfare I'm a single mum, uve made my life hell, highly don't recommend this place to work, don't have time for there staff
Even gave me a dismissal Overstone while out in his car on his mobile phone so unprofessional

I would like to write in praise of the Heron Store in Birkenhead, Wirral. They had a special offer on the packs of turkey burgers. I made a mistake and picked up some wrong packets. Legally they didn't have to do anything, but they did sort the problem out in excellent fashion. The supervisor or manager I single out for extra praise. She displayed remarkable patience, and superb customer service skills. Although they gave me a refund of a few pounds, I am now more determined to shop even more at Heron, so they will make more than that money back in a few months. Plus I have told people in daily life, and on social media what a good company Heron are. Problems are rare at Heron, but knowing if there is problem they will probably go out of their way to sort it out, it gives people more confidence to shop there.

I do like Heron generally for the food prices and other random things I always seem to buy in there (I use a couple of the branches in Sheffield), but it really annoys me when they speak into their headsets and you think they're talking to you! Thats quite rude I think.

preston st johns centre i was greeted yesterday by a rude nasty attitude and she was using very abusive language to me and shouting she didnt even have a name badge on look for a plump young girl with blonde hair foul attitude when i questioned the wrong prices clearly she needs retraining or sacking throwing money and being rude to customers is not the way forward also she was coughing everywere. also the asian man on the checkout coughing sneezing everywere and rubbing his whole face with a dirty dishcloth. for sure i had a lucky escape from this hell hole of s shop. thank you to the other heron manager who said how disgusting is this to our loyal customers and thanks to the other girls at the other store for their support.

Having bought 40ltrs of fish food from Heron foods, not sure there was 40 ltrs in bag as I managed to get the 40 ltrs in containers that was 30 ltrs ?

The Shop in Kenton, Newcastle upon Tyne. NE3 3RX is brilliant 👏 All the staff are so polite, friendly and very helpful indeed! My sister goes there often for us and I used to go all the time. Dan was absolutely great too when I rang them to see if they still had some items on offer and Stacey was when I rang the other week 👍
I definitely recommend them 100% You always get five star service, great products at great prices 🌟🌟🌟🌟🌟

Broadway store Liverpool 11 approx 5pm 9th September.
Guy on the till talking into his head set about gaming, no acknowledgement at all, rude, disrespectful, just awful, no interaction at all, unless handing you your items and receipt counts 🙄😏
Had just been in Home Bargains next door where I received lovely customer service, difference was night and day.

Since herons was bought by bnm its gone massively down hill.

Friendly staff, low prices and convenient stores.

I have just spent 5 weeks in my hometown of Derby and shopped at Heron almost every day. As I have liver disease and therefore a limited diet, I was initially disappointed because there didn't seem to be many healthy eating choices; however, after explaining my situation to a member of staff, the said young man was very helpful and spent a lot of time taking me around the shop to point out numerous healthy products. I'm grateful. I don't know his name, but he has a beard and judging by the way he was dressed, I wouldn't be surprised if he liked death metal. This may ease identification.

I have one issue with the store: on four days (non-consecutive) they had almost no bread whatsoever. I went into the store room and asked the staff why. I was told that this was due to a lack of drivers. Apparently, this is because of Brexit, and to cut a long and sometimes confusing story short, drivers with an HGV license can now earn over a grand a week driving lorries into Europe, with the result that no one wants jobs driving "sh!tty bread vans" anymore. I suggested to the staff member who told me this that he might consider getting a HGV license himself and start earning a lot more than he was (probably) earning stacking shelves, and he said he would consider it. Anyway, back to point - Heron, the bread situation sucks. I hope you sort it out before I get back to Derby for another month next March.

Hello and thank you would not go a miss totally ignored, to busy talking rubbish to each other on the head sets. All i got was £ 4.29.... not a please or thankyou. Totally bad manners when they don't engage with customers! That was Fallings Park Wolverhampton, but I do find most Heron food shops are the same. He seemed to engrossed telling his colleague how sick he was at something..he never gave a smile as he didn't even look up. Really bad manners and ignorance.

It cheap but every shop I've been in smells terrible. Dont know if it's the food or what but dont like going in.

Maltby branch, staff on mobile phone, not bothered about serving customers. Returned 25 minutes later, still same position in shop, still talking to friend on mobile.
Not bothered about helping customer.
Employ people that want to work.

For months now i have been noticing that it seemed i had spent more than i had thought. Things on the bill that i had not bought and prices on the shelf are higher on the bill. In my opinion this is no accident, they must be making a fortune across the board from people.

I noticed that the meat that they are selling is already out of date. Why would they still put it for public consumption? Terrible!

Heron Crewe.
Nasty bitter man (older with short grey beard) walking around the shop floor with his ridiculous headset on talking nasty things behind customers backs, just awful to hear, so unprofessional.
Shame as the till staff are very nice to me and my wife and he let's them and the shop down.

I usually purchase Garfield cat biscuits for my 2 cats. The usual price is 50p a box which is really competitive. Last week the price was 79p a box.
Why such a massive increase? Way way above inflation.

Two members of male staff came charging out the back room today to confront a female who had been viewed putting items into her bag. Granted she shouldn’t have been shoplifting and the members of staff were within the rights to request the items back, inform her of a ban, call the police and escort her off the premises. What one of the men proceeded to do instead was grab her bag and pull it off her shoulder
In a tug of war, unnecessarily shout and humiliate her for all to hear, the lady admitted to wrong doing and returned the items, she asked politely for them to let go of her bag and agreed to leave the shop. One of the males refused to let go, continued to pull the bag and aggressively stepped as close as he possibly could to her face to intimidate her while continuing to shout
Inappropriate things (baring in mind children were present) the female left the shop and away from the shop/car park but the member of staff who attempted to intimidate her stood at the door laughing & shouting. He then waved and walked away to brag to the cashier (while customers were being served) the same member of staff noticed the shop lifter trying to get on a bus so returned to the door way to shout, laugh at her, wave and shout ‘yeh bye, druggie’. All the while a line had formed for the one cashier to deal with. Once he returned to the shop he still didn’t help the cashier; he walked round telling every member of staff of his days conquest (quiet sad when u think about it)

Should she have shop lifted - NO!
Do we know her circumstances leading her to feel the need to do this - NO!
But is she still a human - YES!

Disgusted how one human could treat another this way and appalled that this man’s priority was to gain by putting another human down publicly instead of supporting his colleague on the till.

You work in Heron food hun, not MI5!! Let’s hope you’re never in the position to have to steal, beg or borrow to survive and if you ever are….i hope you’re treated with a bit of human decency!