Heron Foods Omdömen 

Multiple times staff engage in private conversations over the headset while "serving" customers on the till. I find this very unprofessional and rude and dismissive of the customers. Customer service is non existent.

SHIREHAMPTON BRISTOL
This place is much like any other b and m store ! Cheep and low quility but thats why we go there .
What i dont like is the BAD ATTUDE COMMING FROM MOST OF THE STAFF .
if you dont like your job get a new one .
This evening i shoped and met a rude ignurant woman on the till who over charged me, i challanged her got a paper recipt throne at me and she turned her back .
If she worked for me she would be out the door .
She got what for from me i can tell you .
Obvoulsy a unhappy person .
You need to get a life .

Excellent service and exceptional value on a budget
They have ceased stocking a quality brand of sliced cheese which is still available in B&M stores for some reason at £1.75 a pack

Apart from that great discount and a smile from staff

Always love to find a good deal in herons friendly staff and helpful

I used to shop at Waitrose and marks and Spencers but decided to go into my local heron foods and how impressed I was
Large Tropicana apple £1.50 which is over £5 in Waitrose . £1.25 luxury toilet roll and best of all my favourite rustlers rib for £1.80 . Goodbye Waitrose and marks and Spencers heron foods for me now . With the money I can save I can put some extra fuel in my Porsche
The staff were also welcoming and looked like they belonged on a business class flight as aerostesses. 5 stars for me heron I will be back next week

Love shopping here in Hedon near Hull, you always get different things on offer. The only thing that dissapoints is the checkout staff, I asked for a carrier bag, he scanned the bag and didn't ask if I wanted any help with my packing, he could have been packing after scanning, then, to add insult to injury, starts scanning the next persons shopping before I've finished packing and as my mother has dementia, she thinks those items are ours and starts picking them up, I said, If you'd have packed them for me I would have been gone by now, he said, we aren't allowed to pack them unless you tell us to, I said I wouldn't TELL you to pack them, I would ask and some people would be reluctant to ask for help, I think your staff should ask if people need any help packing or at least wait for them to finish their packing before starting on the next customer. Very poor customer service indeed.

You must have honest polite staff.to gain respect

I bought a bag of frozen stew from my local Heron this was produced by Pinnacle foods of Alton.
At least 25% of it was cubed fat, not good at all. I contacted Pinnacle foods directly in September to advise them and prevent a negative review. Also sent photos.
The young lady said thanks and would sort it out. No word back at all sent three follow up emails nothing.
So here goes do not buy this product poor quality as well as value I would also not risk the mince. Heron needs to quality control it's range and suppliers better.

Can stanton hill heron please stop over charging for reduced food. Sick of it now, nearly every time I go in. Get charged reduced price, and then original bar code scanned again. No apology. Wasting my time and robbing me. Will consider getting trading standards involved if it persists, as this is fraud.

I have now stopped going in here as Mr heron is robbing the working man as an example I used to buy the odd item ie luxury coleslaw was £1.45 now £1.75
The exact same product is £1.29 in home barging
If home barging can make a profit when their rent/staff wages /utilities bills etc are at least ten fold what herons are what is Mr heron making while sat in his villa in the Bahamas daylight robbery he should be in court in front of a judge for extortion please boycott this criminal my friend has just been in for 2lt of semi skimmed milk they have now put this up to £1.60 daylight robbery as farmfoods charge £3.00 for 3x 2lt or £2.50 for 2x 2lt I cannot understand why people still shop here and pay these extortionate prices the lovely assistant on the checkout said even though she is allowed a dicount she does not shop there not hard to work it out do you not realise you are being robbed it is theft STOP LINING THE POCKETS OF THIS CRIMINAL
Ps also have been overcharged on a couple of occasions once put my card back in to be refunded got home to realise I had been debited again not credited eventually got it sorted

New store in Byker Newcastle
The staff are nice but all young and must have had no training,
Putting reduced stickers on top of fresh food but leaving the old bar code uncovered so till staff are charging the original price as they have had no training either, Advertising meal deals but one item missing so can not be bought. ASDA just up the road most things the same price and better quality so will not be going back.

I like going to the heron foods store at Staveley with my one to one workers and I like to buy cans of Fanta fruit twist for £1.30 that is a good price and the staff are friendly and kind when they serve me and my support workers from one to one

No customer service Thorne

Most of the staff are ok ( one stands out as exceptional ) but the manager is the most unwelcoming , miserable and obnoxious person I’ve met . .. she makes you feel as though you shouldn’t be their and I can’t wait to get out of the store , once I was a daily customer , now I only go when necessary .

These guys charge crazy prices for things you can find much cheaper in Aldi! They’re veg section is scandalous in that they want you to buy what’s on offer so don’t offer any variety!!! What shop never has carrots ? It seems they prey on people who are on benefits, four acre lane one in St Helens is crazy over priced. Staff are great, it’s a shame their business model is exploitery

Misleading the public. Bought cereal at a bargain price of £1. Or so I thought. My grand kids would love these. They are shelved next to each other. High up. I checked at the tills. Confirmed they were £1 . Get my receipt at home been charged £2 for one box. I emailed c/services. Claim as correct. One box has 320g the other 350g. Nice little scam. Top shelf can't see labels. £1 more for identical boxes with 30g more cereal. Buyer beware!!!

Almost every thing out of date and still full price or more than it is at other shops specially the heron foods at erdington buyers beware

Great place to shop never know what bargin you might find Great place BUT why are corona beers more expensive than Tesco and morrisons and can u stock a better selection of wines ie savionblanc?????

Now it's the salad boxes!! Soggy lettuce! Probably been stored! ☹️

To Whom It May Concern,

I am writing to raise a serious and urgent concern regarding an individual named Steven (Steve) Bradbury, who I understand is associated with Heron Foods in some capacity.

It has come to my attention through multiple sources that Mr. Bradbury has demonstrated highly inappropriate and disturbing behavior toward underage girls, with allegations including the grooming and impregnating of minors. These claims are extremely concerning and, if true, may constitute serious criminal offenses.

Given the nature of these allegations, I strongly urge Heron Foods to conduct an immediate internal investigation and report this matter to the relevant authorities if you have not already done so. In the interest of public and staff safety—especially for vulnerable young people—Mr. Bradbury should be suspended pending investigation and ultimately banned from employment at any Heron Foods location globally if the allegations are substantiated.

I trust that your company takes safeguarding, ethical conduct, and legal compliance very seriously and will act swiftly and responsibly in addressing this matter.

I am willing to provide further details to the appropriate parties if necessary and hope this issue is escalated with the seriousness it deserves.

Sincerely,
Andrew Morley